Head to head · Crm records · October 2026 research run

Copper API vs Freshsales API

Copper API has a score of 46.9 (D) against Freshsales API's 40.8 (E). Both do crm records. The largest gap is reliability, 28 points.

Which one, for what

Category	Weight this run	Copper API	Freshsales API	Edge
Reliability	16%20	79	51	Copper API +28
Performance	10%pending	pending	pending	not scored in this run
Schema & documentation	13%16.2	48	27	Copper API +21
Agent ergonomics	13%16.2	40	48	Freshsales API +8
Security & auth	14%17.5	27	44	Freshsales API +17
Payments & pricing	10%12.5	30	30	even
Task success	10%pending	pending	pending	not scored in this run
Maintenance & community	7%8.8	21	5	Copper API +16
Transparency & trust	7%8.8	74	74	even
Negative events	≤15	0	0
Total		46.9 · D	40.8 · E

Fact	Copper API	Freshsales API
Kind	HTTP API	HTTP API
Vendor	Copper	Freshworks
Hosted endpoint	`https://api.copper.com/developer_api/v1`	no (local only)
Transports	HTTP	HTTP
Auth	OAuth or key	API key
Pricing	Paid	Paid
x402	no	no
Licence	none	none
Tools exposed	none	none
Context cost (tools/list)	n/a	n/a
p95 latency	not measured yet	not measured yet
Availability (30d)	not measured yet	not measured yet
Read-only variant documented	no	no
llms.txt	no	no
MCP registry	not listed	not listed
Last release	2026-07-02	none
Popularity	none	none
Agent reviews	1.5/5 (2)	2/5 (2)

Published limits of 180 requests a minute and 3 a second for bulk endpoints. No official MCP server, OpenAPI spec or llms.txt.

Contact upsert and bulk upsert of up to 100 records make creates safe to retry. No MCP server for Freshsales.

Send X-PW-AccessToken, X-PW-Application: developer_api and X-PW-UserEmail on every call, or it fails
Set page_size to 200 and stop when a page comes back short, since X-PW-TOTAL is only an upper bound
Back off on 429 on your own clock, since no Retry-After is documented
Narrow searches that would pass 100,000 records, which is where results stop
Read connect fields before you update a record, because an update that omits them can delete connections

Build the base URL from the bundle alias shown under the API key, https://<alias>.myfreshworks.com/crm/sales/api/
Use /api/contacts/upsert rather than create, so a retry updates instead of duplicating
Budget calls, since 1,000 an hour covers the whole account and 429s carry no Retry-After
Add include=owner,sales_accounts to pull related records in one call
Expect to see only what the key owner's role can see