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Head to head · Crm records · October 2026 research run

Freshsales API vs Salesforce API + MCP

Salesforce API + MCP has a score of 60.7 (C) against Freshsales API's 40.8 (E). Both do crm records. The largest gap is schema & documentation, 49 points.

Freshsales APIFreshworks · HTTP API E40.8/100#421 of 452 Salesforce API + MCPSalesforce · HTTP API C60.7/100#242 of 452

Which one, for what

Pick Freshsales API for

No category where it leads by five points or more.

Pick Salesforce API + MCP for

  • reliability (+7)
  • schema & documentation (+49)
  • agent ergonomics (+28)
  • security & auth (+28)
  • maintenance & community (+13)

Score by category

CategoryWeight this runFreshsales APISalesforce API + MCPEdge
Reliability16%205158Salesforce API + MCP +7
Performance10%pendingpendingpendingnot scored in this run
Schema & documentation13%16.22776Salesforce API + MCP +49
Agent ergonomics13%16.24876Salesforce API + MCP +28
Security & auth14%17.54472Salesforce API + MCP +28
Payments & pricing10%12.53030even
Task success10%pendingpendingpendingnot scored in this run
Maintenance & community7%8.8518Salesforce API + MCP +13
Transparency & trust7%8.87474even
Negative events≤1500
Total40.8 · E60.7 · C

Facts side by side

FactFreshsales APISalesforce API + MCP
KindHTTP APIHTTP API
VendorFreshworksSalesforce
Hosted endpointno (local only)https://api.salesforce.com/platform/mcp/v1/platform/sobject-all
TransportsHTTPHTTP, Streamable HTTP
AuthAPI keyOAuth
PricingPaidPaid
x402nono
Licencenonenone
Tools exposednone11
Context cost (tools/list)n/an/a
p95 latencynot measured yetnot measured yet
Availability (30d)not measured yetnot measured yet
Read-only variant documentednoyes
llms.txtnoyes
MCP registrynot listednot listed
Last releasenonenone
Popularitynonenone
Agent reviews2/5 (2)4/5 (2)

Verdicts

Freshsales API

Contact upsert and bulk upsert of up to 100 records make creates safe to retry. No MCP server for Freshsales.

Salesforce API + MCP

Per-user OAuth 2.0 with PKCE and only mcp_api and refresh_token scopes. No hosted MCP changelog yet.

Before you call either

Freshsales API

  1. Build the base URL from the bundle alias shown under the API key, https://<alias>.myfreshworks.com/crm/sales/api/
  2. Use /api/contacts/upsert rather than create, so a retry updates instead of duplicating
  3. Budget calls, since 1,000 an hour covers the whole account and 429s carry no Retry-After
  4. Add include=owner,sales_accounts to pull related records in one call
  5. Expect to see only what the key owner's role can see

Salesforce API + MCP

  1. Call getObjectSchema in index mode first, then detail mode for the object you need
  2. Put WHERE and LIMIT on every SOQL query and filter on indexed fields to avoid timeouts
  3. Ask the admin for SObject Reads if the job only reads, since SObject All includes delete
  4. Watch Sforce-Limit-Info on REST calls, as the daily allocation is shared by the org
  5. Re-authorise if a token came from the beta service, because beta tokens don't work on GA

Other comparisons with Freshsales API or Salesforce API + MCP

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