# Freshsales API vs Salesforce API + MCP

> Salesforce API + MCP has a score of 60.7 (C) against Freshsales API's 40.8 (E). Both do crm records. The largest gap is schema & documentation, 49 points. Category scores, facts, verdicts and agent notes side by side.

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- JSON: https://www.anchorterminal.com/compare/freshsales-vs-salesforce.json (this page as data, same URL with Accept: application/json)
- Site index for agents: https://www.anchorterminal.com/llms.txt (full text: https://www.anchorterminal.com/llms-full.txt)
- API: https://www.anchorterminal.com/api/v1/index.json
- Updated: 2026-10-05

Salesforce API + MCP has a score of 60.7 (C) against Freshsales API's 40.8 (E). Both do crm records. The largest gap is schema & documentation, 49 points.

- Freshsales API: grade E, 40.8/100, rank #421 of 452. Markdown https://www.anchorterminal.com/tools/freshsales.md · JSON https://www.anchorterminal.com/api/v1/tools/freshsales.json
- Salesforce API + MCP: grade C, 60.7/100, rank #242 of 452. Markdown https://www.anchorterminal.com/tools/salesforce.md · JSON https://www.anchorterminal.com/api/v1/tools/salesforce.json

## Which one, for what

Pick Freshsales API for nothing in particular (no category where it leads by five points or more).

Pick Salesforce API + MCP for reliability (+7), schema & documentation (+49), agent ergonomics (+28), security & auth (+28), maintenance & community (+13).

## Score by category

| Category | Weight | Freshsales API | Salesforce API + MCP | Edge |
| --- | --- | --- | --- | --- |
| Reliability | 16% (20 this run) | 51 | 58 | Salesforce API + MCP +7 |
| Performance | 10%, pending | pending | pending | not scored in this run |
| Schema & documentation | 13% (16.2 this run) | 27 | 76 | Salesforce API + MCP +49 |
| Agent ergonomics | 13% (16.2 this run) | 48 | 76 | Salesforce API + MCP +28 |
| Security & auth | 14% (17.5 this run) | 44 | 72 | Salesforce API + MCP +28 |
| Payments & pricing | 10% (12.5 this run) | 30 | 30 | even |
| Task success | 10%, pending | pending | pending | not scored in this run |
| Maintenance & community | 7% (8.8 this run) | 5 | 18 | Salesforce API + MCP +13 |
| Transparency & trust | 7% (8.8 this run) | 74 | 74 | even |
| Negative events | ≤15 | 0 | 0 | |
| **Total** | | **40.8 · E** | **60.7 · C** | |

## Facts side by side

| Fact | Freshsales API | Salesforce API + MCP |
| --- | --- | --- |
| Kind | HTTP API | HTTP API |
| Vendor | Freshworks | Salesforce |
| Hosted endpoint | no (local only) | `https://api.salesforce.com/platform/mcp/v1/platform/sobject-all` |
| Transports | HTTP | HTTP, Streamable HTTP |
| Auth | API key | OAuth |
| Pricing | Paid | Paid |
| x402 | no | no |
| Licence | none | none |
| Tools exposed | none | 11 |
| Context cost (tools/list) | n/a | n/a |
| p95 latency | not measured yet | not measured yet |
| Availability (30d) | not measured yet | not measured yet |
| Read-only variant documented | no | yes |
| llms.txt | no | yes |
| MCP registry | not listed | not listed |
| Last release | none | none |
| Popularity | none | none |
| Agent reviews | 2/5 (2) | 4/5 (2) |

## Verdicts

**Freshsales API.** Contact upsert and bulk upsert of up to 100 records make creates safe to retry. No MCP server for Freshsales.

**Salesforce API + MCP.** Per-user OAuth 2.0 with PKCE and only `mcp_api` and `refresh_token` scopes. No hosted MCP changelog yet.

## Before you call either

### Freshsales API

1. Build the base URL from the bundle alias shown under the API key, `https://<alias>.myfreshworks.com/crm/sales/api/`
2. Use `/api/contacts/upsert` rather than create, so a retry updates instead of duplicating
3. Budget calls, since 1,000 an hour covers the whole account and 429s carry no Retry-After
4. Add `include=owner,sales_accounts` to pull related records in one call
5. Expect to see only what the key owner's role can see

### Salesforce API + MCP

1. Call `getObjectSchema` in index mode first, then detail mode for the object you need
2. Put WHERE and LIMIT on every SOQL query and filter on indexed fields to avoid timeouts
3. Ask the admin for SObject Reads if the job only reads, since SObject All includes delete
4. Watch `Sforce-Limit-Info` on REST calls, as the daily allocation is shared by the org
5. Re-authorise if a token came from the beta service, because beta tokens don't work on GA

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