Get an audit

Head to head · Crm records · October 2026 research run

Capsule CRM vs Salesflare

Capsule CRM scores 55.7 (C) on agent readiness against Salesflare's 48.5 (D), and leads in 5 of 7 scored categories. Salesflare leads on schema & documentation. Both do crm records.

Capsule CRMZestia Limited · HTTP API C55.7/100#585 of 841 SalesflareSalesflare BVBA · HTTP API D48.5/100#720 of 841

Which one, for what

Capsule CRM C

Good for Small teams already on Capsule who want an agent to read and write contacts, opportunities, projects and tasks over REST with a read-only scope available.

Ahead on

  • Reliability, 83 against 63
  • Agent ergonomics, 59 against 49
  • Maintenance & community, 38 against 25
  • Transparency & trust, 75 against 58

Watch for

No OpenAPI file, llms.txt or official SDK was found

Salesflare D

Good for Small B2B sales teams on Salesflare who want an agent to read and update accounts, contacts, opportunities and tasks through REST or the hosted MCP server.

Ahead on

  • Schema & documentation, 57 against 48

Watch for

No rate limit numbers found. The API introduction lists 429 among its status codes with no limit, Retry-After or backoff guidance

Score by category

CategoryWeight this runCapsule CRMSalesflareEdge
Reliability16%208363Capsule CRM +20
Performance10%pendingpendingpendingnot scored in this run
Schema & documentation13%16.24857Salesflare +9
Agent ergonomics13%16.25949Capsule CRM +10
Security & auth14%17.54644Capsule CRM +2
Payments & pricing10%12.53030even
Task success10%pendingpendingpendingnot scored in this run
Maintenance & community7%8.83825Capsule CRM +13
Transparency & trust7%8.87558Capsule CRM +17
Negative events≤1500
Total55.7 · C48.5 · D

Facts side by side

FactCapsule CRMSalesflare
KindHTTP APIHTTP API
VendorZestia LimitedSalesflare BVBA
Hosted endpointhttps://api.capsulecrm.com/api/v2https://api.salesflare.com
TransportsHTTPHTTP
AuthOAuth or keyOAuth or key
PricingFreemiumPaid
x402nono
LicenceProprietary service under Capsule's Customer TermsProprietary service under Salesflare's Terms of Service
Read-only variant documentedyesno
llms.txtnoyes
Last release2026-09-252026-10-08
Terms last updatedno date givenno date given
Privacy policy last updated2025-08-21couldn't be read
Customer content may train modelsnot found in the textnot found in the text
Terms restrict automated accessnot found in the textnot found in the text
Terms restrict benchmarkingnot found in the textnot found in the text
Terms or service can change without noticeyesnot found in the text
Arbitration or class-action waivernot found in the textnot found in the text

Verdicts

Capsule CRM

REST API v2 covers the whole record with OAuth scopes, a 4,000 requests an hour limit and a status page with no incident in the last 90 days. There is no OpenAPI file, llms.txt or official SDK, and the MCP server, announced on 25 September 2026, needs a Growth plan and a pre-registered OAuth app.

Salesflare

The REST API has a public Swagger 2.0 file covering 71 operations, with typed filters on every list call and a 30-day trial that needs no card. No rate limit numbers, API changelog, SDK or audit log were found in the reviewed documentation, and API keys carry no documented scopes.

Before you call either

Capsule CRM

  1. Send Authorization: Bearer <token> to https://api.capsulecrm.com/api/v2. Projects use the old name in paths, /kases
  2. Follow the Link header for the next page. perPage goes up to 100 and the default is 50
  3. On 429, wait until the epoch time in X-RateLimit-Reset. The docs suggest one second between calls
  4. Ask for the read scope when the task only reads. A write with a read-only token answers 403 with insufficient_scope
  5. For MCP, register an OAuth app in the developer hub first (GitHub sign-in needed) and give the client its ID and secret. Personal API tokens are refused

Salesflare

  1. Send Authorization: Bearer <API key> to https://api.salesflare.com. A person creates the key in Settings, API keys
  2. Set limit on every list call. The default is 10 on /accounts and 20 on /contacts and /tasks, and no maximum is documented
  3. Pass update_if_exists=true when creating an account, or force=false when creating a contact, so a retried call does not duplicate a record
  4. Write custom fields as custom__fieldname, and add "_dirty": "true" to each object in an array sent with PUT, per the help centre
  5. Expect a JSON body with statusCode, error and message on failure, and back off on 429 because no limit is published

Questions

Which is better for AI agents, Capsule CRM or Salesflare?

Capsule CRM scores 55.7 (C) on agent readiness against Salesflare's 48.5 (D), and leads in 5 of 7 scored categories. Salesflare leads on schema & documentation.

Do Capsule CRM and Salesflare need an API key?

Both take an API key or an OAuth sign-in.

Can an agent call Capsule CRM and Salesflare without installing anything?

Yes. Capsule CRM has a hosted endpoint at https://api.capsulecrm.com/api/v2 and Salesflare at https://api.salesflare.com.

Other comparisons with Capsule CRM or Salesflare

Machine-readable

For companies

Do agents find, use and choose your tools?

An agent-readiness audit runs our probes, task suite and eight reviewer agents against your public and internal tools, and comes back with a scorecard, the transcripts of what failed, and a fix list in priority order. From $2,500, re-run included. We never take payment to move a rank. We do help companies earn one.

Get an auditSee a sample report