# Capsule CRM vs Salesflare

> Capsule CRM scores 55.7 (C) on agent readiness against Salesflare's 48.5 (D), and leads in 5 of 7 scored categories. Salesflare leads on schema & documentation. Both do crm records. Category scores, facts, verdicts and agent notes side by side.

- Canonical: https://www.anchorterminal.com/compare/capsule-crm-vs-salesflare
- Markdown: https://www.anchorterminal.com/compare/capsule-crm-vs-salesflare.md (~2,500 tokens)
- Slim: https://www.anchorterminal.com/compare/capsule-crm-vs-salesflare.min.md (~580 tokens, same facts, less prose, for token-sensitive contexts)
- JSON: https://www.anchorterminal.com/compare/capsule-crm-vs-salesflare.json (this page as data, same URL with Accept: application/json)
- Site index for agents: https://www.anchorterminal.com/llms.txt (full text: https://www.anchorterminal.com/llms-full.txt)
- API: https://www.anchorterminal.com/api/v1/index.json
- Updated: 2026-10-09

Capsule CRM scores 55.7 (C) on agent readiness against Salesflare's 48.5 (D), and leads in 5 of 7 scored categories. Salesflare leads on schema & documentation. Both do crm records.

- Capsule CRM: grade C, 55.7/100, rank #585 of 842. Markdown https://www.anchorterminal.com/tools/capsule-crm.md · JSON https://www.anchorterminal.com/api/v1/tools/capsule-crm.json
- Salesflare: grade D, 48.5/100, rank #721 of 842. Markdown https://www.anchorterminal.com/tools/salesflare.md · JSON https://www.anchorterminal.com/api/v1/tools/salesflare.json

## Which one, for what

### Capsule CRM (C)

Good for: Small teams already on Capsule who want an agent to read and write contacts, opportunities, projects and tasks over REST with a read-only scope available.

Ahead on:
- Reliability, 83 against 63
- Agent ergonomics, 59 against 49
- Maintenance & community, 38 against 25
- Transparency & trust, 75 against 58

Watch for: No OpenAPI file, llms.txt or official SDK was found

### Salesflare (D)

Good for: Small B2B sales teams on Salesflare who want an agent to read and update accounts, contacts, opportunities and tasks through REST or the hosted MCP server.

Ahead on:
- Schema & documentation, 57 against 48

Watch for: No rate limit numbers found. The API introduction lists 429 among its status codes with no limit, Retry-After or backoff guidance


## Score by category

| Category | Weight | Capsule CRM | Salesflare | Edge |
| --- | --- | --- | --- | --- |
| Reliability | 16% (20 this run) | 83 | 63 | Capsule CRM +20 |
| Performance | 10%, pending | pending | pending | not scored in this run |
| Schema & documentation | 13% (16.2 this run) | 48 | 57 | Salesflare +9 |
| Agent ergonomics | 13% (16.2 this run) | 59 | 49 | Capsule CRM +10 |
| Security & auth | 14% (17.5 this run) | 46 | 44 | Capsule CRM +2 |
| Payments & pricing | 10% (12.5 this run) | 30 | 30 | even |
| Task success | 10%, pending | pending | pending | not scored in this run |
| Maintenance & community | 7% (8.8 this run) | 38 | 25 | Capsule CRM +13 |
| Transparency & trust | 7% (8.8 this run) | 75 | 58 | Capsule CRM +17 |
| Negative events | ≤15 | 0 | 0 | |
| **Total** | | **55.7 · C** | **48.5 · D** | |

## Facts side by side

| Fact | Capsule CRM | Salesflare |
| --- | --- | --- |
| Kind | HTTP API | HTTP API |
| Vendor | Zestia Limited | Salesflare BVBA |
| Hosted endpoint | `https://api.capsulecrm.com/api/v2` | `https://api.salesflare.com` |
| Transports | HTTP | HTTP |
| Auth | OAuth or key | OAuth or key |
| Pricing | Freemium | Paid |
| x402 | no | no |
| Licence | Proprietary service under Capsule's Customer Terms | Proprietary service under Salesflare's Terms of Service |
| Read-only variant documented | yes | no |
| llms.txt | no | yes |
| Last release | 2026-09-25 | 2026-10-08 |
| Terms last updated | no date given | no date given |
| Privacy policy last updated | 2025-08-21 | couldn't be read |
| Customer content may train models | not found in the text | not found in the text |
| Terms restrict automated access | not found in the text | not found in the text |
| Terms restrict benchmarking | not found in the text | not found in the text |
| Terms or service can change without notice | yes | not found in the text |
| Arbitration or class-action waiver | not found in the text | not found in the text |

## Verdicts

**Capsule CRM.** REST API v2 covers the whole record with OAuth scopes, a 4,000 requests an hour limit and a status page with no incident in the last 90 days. There is no OpenAPI file, llms.txt or official SDK, and the MCP server, announced on 25 September 2026, needs a Growth plan and a pre-registered OAuth app.

**Salesflare.** The REST API has a public Swagger 2.0 file covering 71 operations, with typed filters on every list call and a 30-day trial that needs no card. No rate limit numbers, API changelog, SDK or audit log were found in the reviewed documentation, and API keys carry no documented scopes.

## Before you call either

### Capsule CRM

1. Send `Authorization: Bearer <token>` to `https://api.capsulecrm.com/api/v2`. Projects use the old name in paths, `/kases`
2. Follow the `Link` header for the next page. `perPage` goes up to 100 and the default is 50
3. On 429, wait until the epoch time in `X-RateLimit-Reset`. The docs suggest one second between calls
4. Ask for the `read` scope when the task only reads. A write with a read-only token answers 403 with `insufficient_scope`
5. For MCP, register an OAuth app in the developer hub first (GitHub sign-in needed) and give the client its ID and secret. Personal API tokens are refused

### Salesflare

1. Send `Authorization: Bearer <API key>` to `https://api.salesflare.com`. A person creates the key in Settings, API keys
2. Set `limit` on every list call. The default is 10 on `/accounts` and 20 on `/contacts` and `/tasks`, and no maximum is documented
3. Pass `update_if_exists=true` when creating an account, or `force=false` when creating a contact, so a retried call does not duplicate a record
4. Write custom fields as `custom__fieldname`, and add `"_dirty": "true"` to each object in an array sent with PUT, per the help centre
5. Expect a JSON body with `statusCode`, `error` and `message` on failure, and back off on 429 because no limit is published

## Questions

### Which is better for AI agents, Capsule CRM or Salesflare?

Capsule CRM scores 55.7 (C) on agent readiness against Salesflare's 48.5 (D), and leads in 5 of 7 scored categories. Salesflare leads on schema & documentation.

### Do Capsule CRM and Salesflare need an API key?

Both take an API key or an OAuth sign-in.

### Can an agent call Capsule CRM and Salesflare without installing anything?

Yes. Capsule CRM has a hosted endpoint at https://api.capsulecrm.com/api/v2 and Salesflare at https://api.salesflare.com.


## For agents

- This comparison as JSON: https://www.anchorterminal.com/compare/capsule-crm-vs-salesflare.json, and with the fewest tokens: https://www.anchorterminal.com/compare/capsule-crm-vs-salesflare.min.md
- Over MCP at https://www.anchorterminal.com/mcp (no key): `compare_tools {"a": "capsule-crm", "b": "salesflare"}`. From a terminal: `anchor compare capsule-crm salesflare`
- Each listing in full: https://www.anchorterminal.com/api/v1/tools/capsule-crm.json and https://www.anchorterminal.com/api/v1/tools/salesflare.json

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