Head to head · CRM records · October 2026 research run

Breakcold vs Relaticle

Relaticle scores 59.6 (C) on agent readiness against Breakcold's 58 (C), and leads in 3 of 7 scored categories. Breakcold leads on reliability and agent ergonomics. Both do crm records.

Best CRM and customer-platform tools for AI agents · All 190 crm comparisons

Which one, for what

Breakcold C

Best for Small sales teams who run outreach on email and social channels and want an agent to keep records, tasks and replies in order.

Ahead on

  • Reliability, 45 against 40
  • Agent ergonomics, 67 against 59

Watch for

No status page or SLA was found; status.breakcold.com did not answer

Relaticle C

Best for Small teams who want an open-source CRM they can self-host and let an agent write to.

Ahead on

  • Payments & pricing, 30 against 15
  • Maintenance & community, 90 against 60
  • Transparency & trust, 73 against 67

Also in its favour

  • Free to start without a card
  • Open source

Watch for

Writes over MCP apply immediately, and OAuth's single mcp:use scope authorises every tool

Why the edge

Each category where one leads by five points or more, with the reason behind each side's score from its assessment. The numbers are in the table below; this is what they stand for.

Maintenance & community Relaticle +30

Breakcold 60

API changelog entry on 6 November 2026 (30). More than 60 dated entries since 8 August 2026 (20). Closed service with a public API changelog, an RSS feed, a help centre and support by email; no public issue tracker (10 of 15). The CRM MCP server is not in the official MCP registry (the registry's io.github.breakcold/inboxmcp is a separate product at inbox-mcp.com), and no official SDK exists (0). No package to check (0). 30 + 20 + 10 + 0 + 0 = 60.

Relaticle 90

v3.8.2 tagged on 5 November 2026 and commits on 6 November (30). Thirteen tags between 9 October and 5 November alone (20). More than 2,500 commits since 1 August and merged pull requests numbered past 1,100; the GitHub API did not answer, so open issues and reply times were not counted (15 of 25). Verified com.relaticle/crm namespace in the official MCP registry with the hosted remote (15). CI, tests, security-audit and Dependabot workflows, PHP 8.5 and Laravel 13 (10). 30 + 20 + 15 + 15 + 10 = 90.

Payments & pricing Relaticle +15

Breakcold 15

No x402, MPP or L402 (0). Plan prices are public, and each call's cost in usage tokens is published, but the money value of a token is not (10). The 14-day trial needs a card (0). auth.md documents an agent identity endpoint that takes an identity assertion or an anonymous request followed by a claim by a person, which we read and did not call; access still needs a paid or card-backed trial account (5 of 20). 0 + 10 + 0 + 5 = 15.

Relaticle 30

No x402, MPP or L402 (0). Cloud prices are public per workspace with nothing per call (10). A 14-day Cloud Pro trial with no card, and self-hosting is free (20). A person signs up in a browser behind a Cloudflare check, or deploys a server (0). 0 + 10 + 20 + 0 = 30.

Agent ergonomics Breakcold +8

Breakcold 67

72 MCP tools (5), with tools_search and capabilities_list to find tools by capability or granted scope, and scopes that limit which tools apply (8 back). Cursor pagination, record search and a fields selection on record lists since 3 November (18 of 20). Errors carry a code, message, requestId and retryAfterMs, and the 4 November changelog removed stack frames from messages (17 of 20). Idempotency keys on creates, and compose and send tools return a non-sending draft by default; MCP annotations are not published (14 of 20). No official SDK; setup is one URL with OAuth (5 of 15). 13 + 18 + 17 + 14 + 5 = 67.

Relaticle 59

50 MCP tools, six schema resources and a prompt, with no toolsets or read-only subset (5). Filters combine native fields, custom fields and linked records with $and, $or and $not, plus sort, include, per_page (MCP maximum 25) and cursors (20). Errors come back as HTTP codes and inline MCP error responses such as Invalid ability provided.; no error catalogue was read (12 of 20). Base tool classes set readOnlyHint, destructiveHint, idempotentHint and openWorldHint, and upserts by unique field make creates safe to retry (17 of 20). One URL with OAuth or a token; no official SDK (5 of 15). 5 + 20 + 12 + 17 + 5 = 59.

Transparency & trust Relaticle +6

Breakcold 67

Closed service with a legal centre whose terms name Logike SAS, its registration and French law (15 of 30). The privacy policy of 27 October 2026 and the DPA agree, give retention periods for specific copies (deleted record snapshots 30 days, exports 7 days, import rows 90 days, call recordings 30 to 365 days) and promise breach notice without undue delay (27 of 30). The developer terms tie notice of material breaking changes to the services agreement, and the changelog gives migration steps, with no fixed notice period found (12 of 20). DPA Annex C lists providers and their functions with 30 days' notice of changes; locations are said to depend on configuration, with US and EU app regions (15 of 20). 15 + 27 + 12 + 15 = 69.

Relaticle 73

AGPL-3.0 source with an integration exception, and terms for the Cloud service (30). The privacy policy (4 November 2026) gives retention for server logs (90 days), contact forms (12 months) and paused trial workspaces (deleted after 60 days with notice), and names provider categories; no DPA was found (20 of 30). No deprecation policy or dated notices found (5 of 20). The security page lists each Cloud provider and what it receives, with hosting at Hetzner in Germany, and website analytics through Fathom without CRM content (17 of 20). 30 + 20 + 5 + 17 = 72.

Reliability Breakcold +5

Breakcold 45

Graded as a hosted service on the REST API and hosted MCP server. No status page is linked from the site or docs, and status.breakcold.com failed the TLS handshake (0). With no readable history the incident line scores 5. Rate limits published per organisation (600 a minute), workspace (300), identity or key (180) and route (120), for REST and MCP (15). 429 carries Retry-After and retryAfterMs, the docs give backoff guidance, and creates take an Idempotency-Key so retries return the original result (15). No SLA found in the services agreement summary, the pricing page or the docs (0). Neither surface is marked beta (10). 0 + 5 + 15 + 15 + 0 + 10 = 45.

Relaticle 40

Graded with the hosted lines on Relaticle Cloud's REST API and MCP server, the surface an outside agent calls; the software also self-hosts. No status page is linked and status.relaticle.com did not connect (0). With no readable history the incident line scores 5. Limits have numbers: 600 a minute per workspace and 300 reads or 60 writes a minute per token in the source, and 120 MCP calls a minute per user in the docs (15). 429 is in the OpenAPI responses and upserts by unique field give a safe retry for creates, but the backoff guidance sits on a docs section we read only as a heading (10 of 15). No SLA (0). Version 3.8, not labelled beta (10). 0 + 5 + 15 + 10 + 0 + 10 = 40.

Score by category

CategoryWeight this runBreakcoldRelaticleEdge
Reliability16%204540Breakcold +5
Performance10%pendingpendingpendingnot scored in this run
Schema & documentation13%16.29086Breakcold +4
Agent ergonomics13%16.26759Breakcold +8
Security & auth14%17.56057Breakcold +3
Payments & pricing10%12.51530Relaticle +15
Task success10%pendingpendingpendingnot scored in this run
Maintenance & community7%8.86090Relaticle +30
Transparency & trust7%8.86773Relaticle +6
Negative events≤1500
TotalC 58/100C 59.6/100

Facts side by side

FactBreakcoldRelaticle
KindHTTP APIHTTP API
VendorLogike SASRelaticle, Inc.
Hosted endpointhttps://mcp.breakcold.com/mcp/v1https://mcp.relaticle.com
TransportsStreamable HTTPStreamable HTTP
AuthOAuth or keyOAuth or key
PricingPaidFreemium
x402nono
LicencenoneAGPL-3.0
Tools exposed7250
Read-only variant documentednoyes
llms.txtyesyes
MCP registrynot listedcom.relaticle/crm
Last release2026-11-062026-11-05
Terms last updatedcouldn't be read2026-08-26
Privacy policy last updatedcouldn't be read2026-11-04
Customer content may train modelscouldn't be readnot found in the text
Terms restrict automated accesscouldn't be readnot found in the text
Terms restrict benchmarkingcouldn't be readnot found in the text
Terms or service can change without noticecouldn't be readnot found in the text
Arbitration or class-action waivercouldn't be readnot found in the text
Popularitynone1.8k stars

Verdicts

Breakcold

Breakcold's API and hosted MCP server are built for agents, with an OpenAPI contract, scoped and expiring keys, published rate limits, idempotency keys and message sends that stay drafts until confirmed. No status page, SLA or security certification was found, and the only trial needs a card on a plan from $99 a month.

Relaticle

Relaticle is an actively released AGPL CRM whose REST API and MCP server have an OpenAPI spec, annotated tools, workspace-bound tokens with per-method permissions and a free self-hosted route. MCP writes apply at once with no server-side confirmation, OAuth grants the whole toolset, and Cloud has no status page, SLA or certification.

Before you call either

Breakcold

  1. Call capabilities_list or tools_search first to see which tools the granted scopes allow
  2. Send an Idempotency-Key on REST creates and a stable idempotency key on records_create, so retries return the original result
  3. Leave sendMode unset on compose and send tools until the user has confirmed the message
  4. Pass fields on record lists to cut the response to the fields you need
  5. On 429 wait for Retry-After or retryAfterMs; over MCP the error code is -32029

Relaticle

  1. Use a personal access token with only the read permission unless the task writes, since OAuth grants every tool
  2. Ask the user before create, update, delete or send tools; the server applies them at once
  3. Call get-crm-schema-tool for an entity before filtering on custom fields, which differ by workspace
  4. Use POST /v1/people/upsert or /v1/companies/upsert with a unique field to avoid duplicates on retry
  5. Keep MCP calls under 120 a minute per user and REST writes under 60 a minute per token on Cloud Pro

Questions

Which is better for AI agents, Breakcold or Relaticle?

Relaticle scores 59.6 (C) on agent readiness against Breakcold's 58 (C), and leads in 3 of 7 scored categories. Breakcold leads on reliability and agent ergonomics.

Do Breakcold and Relaticle need an API key?

Both take an API key or an OAuth sign-in.

Can an agent call Breakcold and Relaticle without installing anything?

Yes. Breakcold has a hosted endpoint at https://mcp.breakcold.com/mcp/v1 and Relaticle at https://mcp.relaticle.com.

Are Breakcold and Relaticle open source?

No open-source release is listed for Breakcold. Relaticle is open source (AGPL-3.0).

Other comparisons with Breakcold or Relaticle

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