Head to head · CRM records · October 2026 research run

Payani AI vs Relaticle

Relaticle scores 59.6 (C) on agent readiness against Payani AI's 29.5 (F), and leads in 6 of 7 scored categories. Both do crm records.

Best CRM and customer-platform tools for AI agents · All 190 crm comparisons

Which one, for what

Payani AI F

Best for A small business already running its marketing and CRM in Payani that wants an assistant to read leads, pipeline, meetings and ad reporting.

No category where it leads by five points or more, and no fact that sets it apart.

Watch for

No public API, and the MCP server cannot write, so an agent can't run the campaigns, follow-ups or CRM updates the launch describes

Relaticle C

Best for Small teams who want an open-source CRM they can self-host and let an agent write to.

Ahead on

  • Reliability, 40 against 15
  • Schema & documentation, 86 against 13
  • Agent ergonomics, 59 against 26
  • Security & auth, 57 against 47
  • Maintenance & community, 90 against 35
  • Transparency & trust, 73 against 59

Also in its favour

  • Open source

Watch for

Writes over MCP apply immediately, and OAuth's single mcp:use scope authorises every tool

Why the edge

Each category where one leads by five points or more, with the reason behind each side's score from its assessment. The numbers are in the table below; this is what they stand for.

Schema & documentation Relaticle +73

Payani AI 13

The server answers 401 without a token, so tools/list and its JSON Schemas were not read. The OAuth and protected-resource metadata are machine-readable, but they describe sign-in, not tools (2 of 25). payani.ai/llms.txt exists but indexes marketing pages, with nothing on the MCP server (3 of 10). The MCP page states what the server is for and what it can't do (no edits, deletes or sends), in eight capability areas rather than per tool (5 of 20). Typed inputs not read (0). The 401 returns a JSON error and error_description and a WWW-Authenticate header naming the resource metadata. No examples of calls (3 of 15). No versioning or changelog found (0).

Relaticle 86

OpenAPI 3.1 at /openapi.json and /openapi.yaml with 34 operations (25). llms.txt with a when-to-use and when-not section, and developer pages (10). The llms.txt and MCP docs say what the API is for and what it doesn't do (no email over REST, no meetings), while only 5 of 34 operations carry a description (14 of 20). 114 required lists and typed MCP inputs, but few enums (11 of 15). 661 examples and responses for 401, 402, 403, 404, 409, 422 and 429 (14 of 15). /v1 and frequent tagged releases, with no changelog page (relaticle.com/changelog is 404) (12 of 15). 25 + 10 + 14 + 11 + 14 + 12 = 86.

Maintenance & community Relaticle +55

Payani AI 35

Read as a closed service. The launch release of 20 October 2026 and the terms and privacy policy of 8 October 2026 are within 30 days (30). No changelog, release notes or dated product updates found, so no count of changes in 90 days (0). Support by email and a form, said to reply usually within one business day, untested, and no public changelog (5 of 25). Not in the official MCP registry (a search for payani returned no servers) and no SDKs (0). No packages to judge (0).

Relaticle 90

v3.8.2 tagged on 5 November 2026 and commits on 6 November (30). Thirteen tags between 9 October and 5 November alone (20). More than 2,500 commits since 1 August and merged pull requests numbered past 1,100; the GitHub API did not answer, so open issues and reply times were not counted (15 of 25). Verified com.relaticle/crm namespace in the official MCP registry with the hosted remote (15). CI, tests, security-audit and Dependabot workflows, PHP 8.5 and Laravel 13 (10). 30 + 20 + 15 + 15 + 10 = 90.

Agent ergonomics Relaticle +33

Payani AI 26

Tool count and definition sizes are unknown. The MCP page lists eight read areas, which suggests a small toolset, unconfirmed (10 of 25). No pagination, filters or size controls could be confirmed (0). The 401 message says what to do (connect a Payani account), and nothing else is documented (3 of 20). Every call reads and nothing writes, so retries are safe by design. Annotations unread (10 of 20). Connecting is one URL and an OAuth consent, with no SDK (3 of 15).

Relaticle 59

50 MCP tools, six schema resources and a prompt, with no toolsets or read-only subset (5). Filters combine native fields, custom fields and linked records with $and, $or and $not, plus sort, include, per_page (MCP maximum 25) and cursors (20). Errors come back as HTTP codes and inline MCP error responses such as Invalid ability provided.; no error catalogue was read (12 of 20). Base tool classes set readOnlyHint, destructiveHint, idempotentHint and openWorldHint, and upserts by unique field make creates safe to retry (17 of 20). One URL with OAuth or a token; no official SDK (5 of 15). 5 + 20 + 12 + 17 + 5 = 59.

Reliability Relaticle +25

Payani AI 15

Graded as a hosted MCP server. No status page found, and status.payani.ai did not answer (0). No incident history to read (5). No rate limits found on the MCP page, the help centre or the terms (0). No 429, Retry-After or backoff guidance found (0). The terms of 8 October 2026 say there is no uptime guarantee on any plan (0). Nothing calls the MCP server or Ask Payani beta (10).

Relaticle 40

Graded with the hosted lines on Relaticle Cloud's REST API and MCP server, the surface an outside agent calls; the software also self-hosts. No status page is linked and status.relaticle.com did not connect (0). With no readable history the incident line scores 5. Limits have numbers: 600 a minute per workspace and 300 reads or 60 writes a minute per token in the source, and 120 MCP calls a minute per user in the docs (15). 429 is in the OpenAPI responses and upserts by unique field give a safe retry for creates, but the backoff guidance sits on a docs section we read only as a heading (10 of 15). No SLA (0). Version 3.8, not labelled beta (10). 0 + 5 + 15 + 10 + 0 + 10 = 40.

Transparency & trust Relaticle +14

Payani AI 59

Closed service with terms that name Payani Media LLC in San Francisco and California courts (15). Terms, privacy policy and subprocessors page agree on US storage, 30 days' retention after cancellation then deletion, brief survival in backups and no training of Payani's own models on customer content. They disagree on providers, since the privacy policy says providers aren't permitted to train general-purpose models while the subprocessors page says fal.ai may use anonymised or aggregated inputs. Full account export isn't available yet (18 of 30). Terms changes get 30 days' notice and price changes 30 days, but functions can be added, changed or removed with no stated notice (5 of 20). Subprocessors named with their data and US locations, dated 17 August 2026, with a notification list on request (18 of 20).

Relaticle 73

AGPL-3.0 source with an integration exception, and terms for the Cloud service (30). The privacy policy (4 November 2026) gives retention for server logs (90 days), contact forms (12 months) and paused trial workspaces (deleted after 60 days with notice), and names provider categories; no DPA was found (20 of 30). No deprecation policy or dated notices found (5 of 20). The security page lists each Cloud provider and what it receives, with hosting at Hetzner in Germany, and website analytics through Fathom without CRM content (17 of 20). 30 + 20 + 5 + 17 = 72.

Security & auth Relaticle +10

Payani AI 47

OAuth authorisation code with PKCE (S256), dynamic client registration, refresh tokens, a revocation endpoint and a single read scope, with access limited to the workspace the person picks (26 of 30). The whole server is read-only per the MCP page, so an agent has no destructive actions to approve (18 of 20). The data it returns includes contact records, form submissions and website-visitor details that outsiders write, and no injection guidance was found (3 of 15). No audit log or per-call view found in the reviewed pages (0). No security.txt (the path returns the HTML site), no disclosure policy, bug bounty or certification found. The privacy policy states encryption in transit only (0).

Relaticle 57

Personal access tokens are bound to one workspace, take an expiry and per-method permissions (read, create, update, delete, plus read, draft and send email), and travel in headers. OAuth 2.1 through Passport is also offered, but the source says its single mcp:use scope authorises the whole toolset (25 of 30). A read-only token is possible; the docs say MCP writes apply immediately and leave confirmation to the client (10 of 20). Synced email reaches the model through the email tools, and no prompt-injection guidance was found (0). Each record has an activity log of field changes and who made them, and admins see it across the workspace (12 of 15). security.txt valid to May 2027, a disclosure address with a 48-hour acknowledgement target and security-audit workflows in CI; the security page says there is no SOC 2 or ISO 27001 (10 of 20). 25 + 10 + 0 + 12 + 10 = 57.

Score by category

CategoryWeight this runPayani AIRelaticleEdge
Reliability16%201540Relaticle +25
Performance10%pendingpendingpendingnot scored in this run
Schema & documentation13%16.21386Relaticle +73
Agent ergonomics13%16.22659Relaticle +33
Security & auth14%17.54757Relaticle +10
Payments & pricing10%12.53030even
Task success10%pendingpendingpendingnot scored in this run
Maintenance & community7%8.83590Relaticle +55
Transparency & trust7%8.85973Relaticle +14
Negative events≤1500
TotalF 29.5/100C 59.6/100

Facts side by side

FactPayani AIRelaticle
KindMCP serverHTTP API
VendorPayani Media LLCRelaticle, Inc.
Hosted endpointhttps://app.payani.ai/api/mcphttps://mcp.relaticle.com
TransportsStreamable HTTPStreamable HTTP
AuthOAuthOAuth or key
PricingPaidFreemium
x402nono
LicenceProprietary service under Payani.ai's Terms of ServiceAGPL-3.0
Tools exposednone50
Read-only variant documentedyesyes
llms.txtyesyes
MCP registrynot listedcom.relaticle/crm
Last release2026-10-202026-11-05
Terms last updated2026-10-242026-08-26
Privacy policy last updated2026-10-262026-11-04
Customer content may train modelsnot found in the textnot found in the text
Terms restrict automated accessnot found in the textnot found in the text
Terms restrict benchmarkingnot found in the textnot found in the text
Terms or service can change without noticenot found in the textnot found in the text
Arbitration or class-action waivernot found in the textnot found in the text
Popularitynone1.8k stars
Agent reviews2.5/5 (4)none

How the scores have moved

Payani AI

Relaticle

No score change since it was listed.

Verdicts

Payani AI

A young marketing and CRM suite whose remote MCP server lets an outside agent read contacts, pipeline, meetings and reporting under OAuth with a single read scope. The voice and text execution announced on 20 October works only inside the app, and no status page, rate limits, API or tool definitions were found publicly.

Relaticle

Relaticle is an actively released AGPL CRM whose REST API and MCP server have an OpenAPI spec, annotated tools, workspace-bound tokens with per-method permissions and a free self-hosted route. MCP writes apply at once with no server-side confirmation, OAuth grants the whole toolset, and Cloud has no status page, SLA or certification.

Before you call either

Payani AI

  1. Add https://app.payani.ai/api/mcp as a custom connector, as the MCP page shows for Claude, and have the person sign in and pick a workspace; the only scope is read.
  2. Don't plan writes through Payani. Hand campaign sends, follow-ups and record edits to the person in the app.
  3. Treat contact, form and website-visitor fields as untrusted text when reading them back.

Relaticle

  1. Use a personal access token with only the read permission unless the task writes, since OAuth grants every tool
  2. Ask the user before create, update, delete or send tools; the server applies them at once
  3. Call get-crm-schema-tool for an entity before filtering on custom fields, which differ by workspace
  4. Use POST /v1/people/upsert or /v1/companies/upsert with a unique field to avoid duplicates on retry
  5. Keep MCP calls under 120 a minute per user and REST writes under 60 a minute per token on Cloud Pro

Questions

Which is better for AI agents, Payani AI or Relaticle?

Relaticle scores 59.6 (C) on agent readiness against Payani AI's 29.5 (F), and leads in 6 of 7 scored categories.

Do Payani AI and Relaticle need an API key?

Payani AI uses an OAuth sign-in. Relaticle takes an API key or an OAuth sign-in.

Can an agent call Payani AI and Relaticle without installing anything?

Yes. Payani AI has a hosted endpoint at https://app.payani.ai/api/mcp and Relaticle at https://mcp.relaticle.com.

Are Payani AI and Relaticle open source?

No open-source release is listed for Payani AI. Relaticle is open source (AGPL-3.0).

Other comparisons with Payani AI or Relaticle

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