Deepgram Voice Agent API vs Hume EVI (Empathic Voice Interface)

Deepgram Voice Agent API

$0.075 a minute all in on Standard, $0.050 with your own LLM and TTS, $200 of credit with no card. No phone numbers or SIP, so you bridge Twilio or another carrier yourself.

Hume EVI (Empathic Voice Interface)

Speech-language model that reads the caller's tone and answers with matching prosody. One account-wide key, sent in the WebSocket and Twilio webhook URLs.

Deepgram Voice Agent API

1. Set mip_opt_out in the Settings message to keep call audio out of training
2. Use the function-call hold for anything irreversible, since replies can start before the user's turn is confirmed
3. Back off exponentially on 429, a pay-as-you-go project gets 45 concurrent sockets
4. Pin the LLM version, an unpinned Gemini route failed for 1.5 hours on 21 July 2026
5. Mint browser tokens with ttl_seconds, not ttl, or they expire after 30 seconds

Hume EVI (Empathic Voice Interface)

1. Create a config with a voice first, EVI 3 has no default
2. Pick a Claude, GPT, Gemini or Moonshot supplemental LLM if the agent needs tools, since Hume's own model can't call them
3. Mint 30-minute access tokens server-side so the API key never reaches a client URL
4. Turn on 'Do not retain data' and 'Do not use for training' at app.hume.ai before sensitive calls
5. Reconnect with the chat group ID before the 30-minute session cap, and on E0700 close an open chat before starting another