AssemblyAI Voice Agent API vs Hume EVI (Empathic Voice Interface)

AssemblyAI Voice Agent API

One $0.075 a minute rate covers speech-to-text, the managed model, speech output, recordings and hosting, and the socket has an AsyncAPI file, typed error codes and a 30-second resume window. No concurrent-session limit is published, the status page has no Voice Agent component, and phone calls are inbound only through a Twilio trunk the customer owns.

Hume EVI (Empathic Voice Interface)

Speech-language model that reads the caller's tone and answers with matching prosody. One account-wide key, sent in the WebSocket and Twilio webhook URLs. Hume ends API access on 13 November 2026.

AssemblyAI Voice Agent API

1. Send session.end before closing the socket. Without it the session stays resumable, and billed, for 30 seconds
2. Retry only at_capacity, concurrency_exceeded and internal_error, with backoff. Every other session error code is fatal
3. Send tool.result inside the reply.done handler, not straight after tool.call
4. Mint a one-time token with GET /v1/token for browser clients and never ship the API key to a page
5. Deduplicate webhooks on event_id, and verify X-AAI-Signature against the raw body bytes because a 401 is not retried

Hume EVI (Empathic Voice Interface)

1. Create a config with a voice first, EVI 3 has no default
2. Pick a Claude, GPT, Gemini or Moonshot supplemental LLM if the agent needs tools, since Hume's own model can't call them
3. Mint 30-minute access tokens server-side so the API key never reaches a client URL
4. Turn on 'Do not retain data' and 'Do not use for training' at app.hume.ai before sensitive calls
5. Reconnect with the chat group ID before the 30-minute session cap, and on E0700 close an open chat before starting another