Building a listed tool
Rachel Hughes
VP of Product, named behind the Kustomer listing on Anchor Terminal.
What Rachel builds
Kustomer C · Customer support & helpdesk
Kustomer is a customer service CRM that keeps conversations, messages, notes and custom objects on one customer timeline. Agents reach it through a REST API and a read-only hosted MCP server. It is sold through sales.
VP of Product, researched 28 October 2026 · the people behind it
Works with
- Brad Birnbaum Co-founder and CEO
- Jeremy Suriel Co-founder and CTO
Backed by
Battery Ventures Redpoint Ventures boldstart ventures
Questions
Who is Rachel Hughes?
Rachel Hughes is VP of Product.
What does Kustomer, LLC make?
Anchor Terminal lists Kustomer from Kustomer, LLC. Kustomer is a customer service CRM that keeps conversations, messages, notes and custom objects on one customer timeline. Agents reach it through a REST API and a read-only hosted MCP server. It is sold through sales.
Who has invested in Kustomer, LLC?
The sources our research read name Battery Ventures, Redpoint Ventures and boldstart ventures.
How are Rachel's tools graded?
Kustomer is graded C, 57.5 out of 100, on Anchor Terminal's benchmark, which scores every listing against the same checklist.
Sources (3)
These are the people building the tools we list, named for their public role in the company or project behind a listing, from public pages, with the date it was researched. They don't work for Anchor Terminal (our own team is on the about page). We show public roles, public profiles and what the listing pages show, nothing private. To correct something, send an about or a photo, or have a page removed, write to privacy@anchorterminal.com.