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  "markdown": "VP of Product.\n\n- LinkedIn: https://www.linkedin.com/in/rachel-hughes-42001aa/\n\n## What Rachel builds\n\n- [Kustomer](https://www.anchorterminal.com/tools/kustomer.md), graded C, 57.5/100, in Customer support \u0026 helpdesk. Kustomer is a customer service CRM that keeps conversations, messages, notes and custom objects on one customer timeline. Agents reach it through a REST API and a read-only hosted MCP server. It is sold through sales. VP of Product, researched 2026-10-28.\n\n## Works with\n\n- [Brad Birnbaum](https://www.anchorterminal.com/people/brad-birnbaum/), Co-founder and CEO\n- [Jeremy Suriel](https://www.anchorterminal.com/people/jeremy-suriel/), Co-founder and CTO\n\n## Backed by\n\n- [Battery Ventures](https://www.anchorterminal.com/investors/battery-ventures/)\n- [Redpoint Ventures](https://www.anchorterminal.com/investors/redpoint-ventures/)\n- [boldstart ventures](https://www.anchorterminal.com/investors/boldstart-ventures/)\n\n## Questions\n\n### Who is Rachel Hughes?\n\nRachel Hughes is VP of Product.\n\n### What does Kustomer, LLC make?\n\nAnchor Terminal lists Kustomer from Kustomer, LLC. Kustomer is a customer service CRM that keeps conversations, messages, notes and custom objects on one customer timeline. Agents reach it through a REST API and a read-only hosted MCP server. It is sold through sales.\n\n### Who has invested in Kustomer, LLC?\n\nThe sources our research read name Battery Ventures, Redpoint Ventures and boldstart ventures.\n\n### How are Rachel's tools graded?\n\nKustomer is graded C, 57.5 out of 100, on Anchor Terminal's benchmark, which scores every listing against the same checklist.\n\n## Sources\n\n- https://www.kustomer.com/about-us/\n- https://www.kustomer.com/\n- https://www.kustomer.com/contact/\n\nThese are the people building the tools we list, named for their public role in the company or project behind a listing, from public pages, with the date it was researched. They don't work for Anchor Terminal (our own team is on the about page, /about/#author). We show public roles, public profiles and what the listing pages show, nothing private. To correct something, send an about or a photo, or have a page removed, write to privacy@anchorterminal.com.\n",
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