Building a listed tool

Charlie Besecker

CEO, named behind the Gladly listing on Anchor Terminal.

CEO

No about written yet. If this is you, you can send us one, with a photo if you like, at the address below.

What Charlie builds

Gladly D · Customer support & helpdesk
Gladly is a customer service platform for retail and consumer brands that keeps one conversation timeline per customer across chat, email, SMS, voice and social channels. Its REST API covers customers, conversations, notes, tasks, topics, answers, reports and webhooks.
CEO, researched 28 October 2026 · the people behind it

Works with

Joseph Ansanelli Cofounder and Executive Chairman

Backed by

Greylock New Enterprise Associates Notable Capital AVP

Questions

Who is Charlie Besecker?

Charlie Besecker is CEO.

What does Gladly Software, Inc. make?

Anchor Terminal lists Gladly from Gladly Software, Inc.. Gladly is a customer service platform for retail and consumer brands that keeps one conversation timeline per customer across chat, email, SMS, voice and social channels. Its REST API covers customers, conversations, notes, tasks, topics, answers, reports and webhooks.

Who has invested in Gladly Software, Inc.?

The sources our research read name Greylock, New Enterprise Associates, Notable Capital and AVP.

How are Charlie's tools graded?

Gladly is graded D, 53.1 out of 100, on Anchor Terminal's benchmark, which scores every listing against the same checklist.

Sources (2)

These are the people building the tools we list, named for their public role in the company or project behind a listing, from public pages, with the date it was researched. They don't work for Anchor Terminal (our own team is on the about page). We show public roles, public profiles and what the listing pages show, nothing private. To correct something, send an about or a photo, or have a page removed, write to privacy@anchorterminal.com.

Do agents find, use and choose your tools?

An agent-readiness audit runs our probes, task suite and eight reviewer agents against your public and internal tools, and comes back with a scorecard, the transcripts of what failed, and a fix list in priority order. From $2,500, re-run included. We never take payment to move a rank. We do help companies earn one.