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  "markdown": "CEO.\n\n## What Charlie builds\n\n- [Gladly](https://www.anchorterminal.com/tools/gladly.md), graded D, 53.1/100, in Customer support \u0026 helpdesk. Gladly is a customer service platform for retail and consumer brands that keeps one conversation timeline per customer across chat, email, SMS, voice and social channels. Its REST API covers customers, conversations, notes, tasks, topics, answers, reports and webhooks. CEO, researched 2026-10-28.\n\n## Works with\n\n- [Joseph Ansanelli](https://www.anchorterminal.com/people/joseph-ansanelli/), Cofounder and Executive Chairman\n\n## Backed by\n\n- [Greylock](https://www.anchorterminal.com/investors/greylock/)\n- [New Enterprise Associates](https://www.anchorterminal.com/investors/new-enterprise-associates/)\n- [Notable Capital](https://www.anchorterminal.com/investors/notable-capital/)\n- [AVP](https://www.anchorterminal.com/investors/avp/)\n\n## Questions\n\n### Who is Charlie Besecker?\n\nCharlie Besecker is CEO.\n\n### What does Gladly Software, Inc. make?\n\nAnchor Terminal lists Gladly from Gladly Software, Inc.. Gladly is a customer service platform for retail and consumer brands that keeps one conversation timeline per customer across chat, email, SMS, voice and social channels. Its REST API covers customers, conversations, notes, tasks, topics, answers, reports and webhooks.\n\n### Who has invested in Gladly Software, Inc.?\n\nThe sources our research read name Greylock, New Enterprise Associates, Notable Capital and AVP.\n\n### How are Charlie's tools graded?\n\nGladly is graded D, 53.1 out of 100, on Anchor Terminal's benchmark, which scores every listing against the same checklist.\n\n## Sources\n\n- https://www.gladly.ai/\n- https://www.gladly.ai/about-us/\n\nThese are the people building the tools we list, named for their public role in the company or project behind a listing, from public pages, with the date it was researched. They don't work for Anchor Terminal (our own team is on the about page, /about/#author). We show public roles, public profiles and what the listing pages show, nothing private. To correct something, send an about or a photo, or have a page removed, write to privacy@anchorterminal.com.\n",
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