Laya vs RightNow System Zero

Laya

Apache-2.0 code and weights, installed with pip install laya, with Python 3.10 to 3.13 tested in CI. Base checkpoints score 0.362 and 0.352 on the maintainers' typed-decisions benchmark against a 0.318 random baseline, so it needs fine-tuning.

RightNow System Zero

A well-documented decision API with an OpenAPI file, idempotent retries, a detailed error catalogue, streaming over WebSocket and published per-unit prices with USD 5 of starting credit. Standard context is 38,000 tokens; the 64k, 128k and 1M bands are held and video is a preview. The latency and benchmark figures are RightNow's own, and several of its pages disagree.

Laya

1. Set LAYA_API_KEY before starting laya-serve. It listens on every interface by default
2. Gate on answer_confidence, not confidence, which measures entropy and doesn't match Jev's field
3. Shortlist choice questions with more than about 20 options using predict_shortlist or the laya_shortlist tool
4. Use semantic or opaque labels such as A and B, not yes and no, in choice questions. The checkpoints can follow the label text
5. Pass model="multilingual" and max_len=8192 for long documents. The English checkpoint stops at 512 tokens

RightNow System Zero

1. Send audio only as inline 16,000 Hz WAV. The FLAC, MP3, OGG and MP4 audio named on the blog are refused with media_unsupported.
2. Keep state under 38,000 tokens. Long-context requests return 404 long_context_not_available, which never succeeds on retry.
3. Reuse the same Idempotency-Key and body on retries, and stop when error.retryable or x-should-retry is false.
4. Check every entry in answers even on HTTP 200, since one question can be refused while the others are answered.
5. Treat probabilities as uncalibrated while calibrated is false, and pin system-zero-2.0.0 when answers must not move with the alias.