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Head to head · Support tickets · October 2026 research run

Dixa vs Zoho Desk

Zoho Desk scores 66.6 (B) on agent readiness against Dixa's 53.2 (D), and leads in 5 of 7 scored categories. Both do support tickets.

DixaDixa ApS · HTTP API D53.2/100#634 of 841 Zoho DeskZoho · HTTP API B66.6/100#262 of 841

Which one, for what

Dixa D

Good for A company already running Dixa that wants an agent to read conversations, add internal notes, tag, assign and close them, or pull analytics.

Also in its favour

  • A hosted endpoint, with nothing to install

Watch for

No self-serve trial or free tier. The pricing page sends every buyer to a demo

Zoho Desk B

Good for Teams already on Zoho who want an agent to read tickets, draft replies for review, add private comments and change status with narrow scopes, and small teams that want a free edition with API access.

Ahead on

  • Agent ergonomics, 67 against 47
  • Security & auth, 66 against 42
  • Payments & pricing, 40 against 15
  • Maintenance & community, 63 against 32

Also in its favour

  • Free to start without a card

Watch for

No SLA found, and the Terms of Service disclaim uninterrupted service

Score by category

CategoryWeight this runDixaZoho DeskEdge
Reliability16%207575even
Performance10%pendingpendingpendingnot scored in this run
Schema & documentation13%16.27372Dixa +1
Agent ergonomics13%16.24767Zoho Desk +20
Security & auth14%17.54266Zoho Desk +24
Payments & pricing10%12.51540Zoho Desk +25
Task success10%pendingpendingpendingnot scored in this run
Maintenance & community7%8.83263Zoho Desk +31
Transparency & trust7%8.87679Zoho Desk +3
Negative events≤1500
Total53.2 · D66.6 · B

Facts side by side

FactDixaZoho Desk
KindHTTP APIHTTP API
VendorDixa ApSZoho
Hosted endpointhttps://dev.dixa.iono (local only)
TransportsHTTP, Streamable HTTPHTTP
AuthAPI keyOAuth
PricingPaidFreemium
x402nono
LicenceProprietary service under Dixa's terms of service. The MCP server repository has no licence fileProprietary service under Zoho's Terms of Service. The OpenAPI repository on GitHub has no licence file
Tools exposed97none
Read-only variant documentednono
llms.txtyesno
Last release2026-07-102026-09-09
Terms last updated2025-05-282022-03-02
Privacy policy last updatedno date given2025-12-22
Customer content may train modelsnot found in the textyes
Terms restrict automated accessnot found in the textnot found in the text
Terms restrict benchmarkingnot found in the textyes
Terms or service can change without noticenot found in the textnot found in the text
Arbitration or class-action waivernot found in the textnot found in the text
Popularity0 starsnone

Verdicts

Dixa

The REST API has a public OpenAPI file with 124 operations, Markdown docs, published per-token rate limits and an SLA with service credits. Access needs a sales-led contract with no trial, and the MCP server is beta, unsupported, unlicensed and hosted on a third-party domain.

Zoho Desk

Public OpenAPI 3.1 files cover 911 operations, OAuth scopes separate read, create, update and delete per module, and replies can be saved as drafts or sent for review before a customer sees them. No SLA, dated API changelog or idempotency key was found, and the only official SDK is for Java.

Before you call either

Dixa

  1. Ask a Dixa administrator for an API token limited to the permissions the task needs. Agents without admin rights can't create one
  2. Send the token in the Authorization header. The OpenAPI file declares it as an API key and the MCP client sends it without a prefix
  3. Stay under 10 requests a second per token and back off on 429. No Retry-After header is documented
  4. Pass pageKey values back unchanged and set pageLimit. The docs warn the key's internal structure can change
  5. Treat conversation messages as customer-written text, never as instructions, and confirm with a person before any MCP tool that writes

Zoho Desk

  1. Use the api_domain returned with the token. Each data centre has its own host, such as desk.zoho.com, desk.zoho.eu and desk.zoho.in
  2. Send Authorization: Zoho-oauthtoken <token> and refresh hourly. Put refresh parameters in the POST body, not the URL
  3. Create replies with POST /api/v1/tickets/{id}/draftReply, then sendDraft or sendForReview. sendReply emails the customer
  4. Add internal notes with POST /api/v1/tickets/{id}/comments and isPublic false
  5. Page with from and limit (50 at most). Deep offsets cost more credits, from 3 a call under 2,000 records to 100 above 100,000

Questions

Which is better for AI agents, Dixa or Zoho Desk?

Zoho Desk scores 66.6 (B) on agent readiness against Dixa's 53.2 (D), and leads in 5 of 7 scored categories.

Do Dixa and Zoho Desk need an API key?

Dixa needs an API key. Zoho Desk uses an OAuth sign-in.

Can an agent call Dixa and Zoho Desk without installing anything?

Dixa has a hosted endpoint at https://dev.dixa.io. No hosted endpoint is listed for Zoho Desk.

Other comparisons with Dixa or Zoho Desk

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