# Dixa vs Zoho Desk (slim)

> Zoho Desk scores 66.6 (B) on agent readiness against Dixa's 53.2 (D), and leads in 5 of 7 scored categories. Both do support tickets. Category scores, facts, verdicts and agent notes side by side.

- Full: https://www.anchorterminal.com/compare/dixa-vs-zoho-desk.md (~2,400 tokens) · this version ~630 tokens · JSON https://www.anchorterminal.com/compare/dixa-vs-zoho-desk.json · canonical https://www.anchorterminal.com/compare/dixa-vs-zoho-desk
- Index: https://www.anchorterminal.com/llms.txt · API: https://www.anchorterminal.com/api/v1/index.json · Updated: 2026-10-09

Zoho Desk scores 66.6 (B) on agent readiness against Dixa's 53.2 (D), and leads in 5 of 7 scored categories. Both do support tickets.

- Dixa: D 53.2, rank #634 of 842 · https://www.anchorterminal.com/tools/dixa.min.md
- Zoho Desk: B 66.6, rank #262 of 842 · https://www.anchorterminal.com/tools/zoho-desk.min.md
- Dixa, good for A company already running Dixa that wants an agent to read conversations, add internal notes, tag, assign and close them, or pull analytics. Also A hosted endpoint, with nothing to install.
- Zoho Desk, good for Teams already on Zoho who want an agent to read tickets, draft replies for review, add private comments and change status with narrow scopes, and small teams that want a free edition with API access. Ahead on Agent ergonomics, 67 against 47; Security & auth, 66 against 42; Payments & pricing, 40 against 15; Maintenance & community, 63 against 32. Also Free to start without a card.

| Category | Dixa | Zoho Desk |
| --- | --- | --- |
| Reliability (16%) | 75 | 75 |
| Performance (10%) | pending | pending |
| Schema & documentation (13%) | 73 | 72 |
| Agent ergonomics (13%) | 47 | 67 |
| Security & auth (14%) | 42 | 66 |
| Payments & pricing (10%) | 15 | 40 |
| Task success (10%) | pending | pending |
| Maintenance & community (7%) | 32 | 63 |
| Transparency & trust (7%) | 76 | 79 |

| Fact (where they differ) | Dixa | Zoho Desk |
| --- | --- | --- |
| Vendor | Dixa ApS | Zoho |
| Hosted endpoint | `https://dev.dixa.io` | no (local only) |
| Transports | HTTP, Streamable HTTP | HTTP |
| Auth | API key | OAuth |
| Pricing | Paid | Freemium |
| Licence | Proprietary service under Dixa's terms of service. The MCP server repository has no licence file | Proprietary service under Zoho's Terms of Service. The OpenAPI repository on GitHub has no licence file |
| Tools exposed | 97 | none |
| llms.txt | yes | no |
| Last release | 2026-07-10 | 2026-09-09 |
| Terms last updated | 2025-05-28 | 2022-03-02 |
| Privacy policy last updated | no date given | 2025-12-22 |
| Customer content may train models | not found in the text | yes |
| Terms restrict benchmarking | not found in the text | yes |
| Popularity | 0 stars | none |