# HelpDesk (slim)

> HelpDesk is a ticketing system from Text, Inc. Its REST API at api.helpdesk.com, which Text also documents as the Ticketing API, creates, lists and updates tickets, messages, private notes, tags, teams, rules, reports and webhooks.

- Full: https://www.anchorterminal.com/tools/helpdesk.md (~8,200 tokens) · this version ~1,730 tokens · JSON https://www.anchorterminal.com/tools/helpdesk.json · canonical https://www.anchorterminal.com/tools/helpdesk
- Index: https://www.anchorterminal.com/llms.txt · API: https://www.anchorterminal.com/api/v1/index.json · Updated: 2026-10-10

**D · 50.3/100 · rank #774 of 950 · #15 in Customer support & helpdesk · not agent-ready · confidence medium**


Assessment: The API covers the ticket workflow in 139 operations with a public OpenAPI 3.0.3 description, cursor pagination and about 39 list filters. No rate limit, error format or 429 handling was found in the reviewed documentation, and tokens carry no ticket-level scopes, so a token can do whatever its user's role allows.

## Facts

- Kind: HTTP API · vendor: Text, Inc. · category: Customer support & helpdesk · legal entity: Text, Inc. · provenance 84/100
- Endpoint: `https://api.helpdesk.com` (HTTP)
- Auth: OAuth or key · pricing: Paid · x402: no · licence: Proprietary service under Text's Terms of Use
- Probe metrics: not measured yet (probes haven't run)
- API: REST at https://api.helpdesk.com/v1, OpenAPI 3.0.3 description version 1.0.0, 139 operations on 90 paths. Read on 9 October 2026 from the description embedded in the Redoc page
- Read and write: Tickets, messages and private notes, status, priority, assignment, tags, followers, custom fields, merge and unmerge, attachments, teams, agents, mailboxes, canned responses, macros, rules, views, templates, reports and webhooks
- Credentials: Personal access token as Basic auth (account ID and token) or OAuth 2.1 with PKCE. The only scope asked for is `accounts--my:ro`. Access follows the user's role
- Roles: Administrator (`owner`), Agent (`normal`) and Viewer (`viewer`). Only Administrators change settings, and any role can read them through the API
- Pagination and filters: Cursor pagination on `/v1/tickets` with `pageSize` up to 100 (default 20), `sortBy` on `createdAt`, `updatedAt` or `lastMessageAt`, full-text `query` and about 39 filters
- Rate limits: Not found in the reviewed documentation
- Errors: Only 200 responses are documented, apart from one 403 on `/v1/unsubscriptions`
- Webhooks: Ten ticket event types, JSON POST, retried for about 24 hours. No signature documented
- Audit: `GET /v1/auditLog` filters by action, entity and author type (`api` among them). The help article gives 30 or 180 days of history by plan, under older plan names
- MCP server: Text's hosted server at https://mcp.text.com/v2/ lists 16 ticket tools. Not graded here, and access for a HelpDesk plan was not established
- API metering: Text's docs include 10,000 calls a month on Essential and 20,000 on Growth, then $29.50 per 100,000. platform.text.com lists $0.27 per 1,000 private requests
- Data location: United States, with no other region available
- Certifications: SOC 2 Type 2 per the pricing page and Text's llms.txt, PCI DSS SAQ A and GDPR per the enterprise page. The trust centre itself was not read
- Status: status.helpdesk.com on incident.io, five components. No incidents from July to 9 October 2026 and one scheduled maintenance on 30 September
- Prices: Essential $19 per seat per month; Growth $79 per seat per month; Extra API calls $0.295 per 1,000 requests

- Scores: Reliability 60, Performance pending, Schema & documentation 63, Agent ergonomics 47, Security & auth 50, Payments & pricing 35, Task success pending, Maintenance & community 39, Transparency & trust 67 · negative events -2 · total over the 7 assessed categories
- Why: Reliability, Graded on the hosted REST API at api.helpdesk.com. · Schema & documentation, OpenAPI 3.0.3 description, version 1.0.0, with 139 operations on 90 paths and 190 schemas, embedded in the Redoc page at api.helpdesk.com/do… · Agent ergonomics, List size is set with `pageSize` (default 20, maximum 100). · Security & auth, OAuth 2.1 authorisation code grant with PKCE and refresh tokens, or personal access tokens sent as Basic auth. · Payments & pricing, No x402, MPP or L402 (0). · Maintenance & community, The Ticketing API has no dated release of its own. · Transparency & trust, Closed service under Terms of Use dated 3 July 2026 that name Text, Inc.
- Sources: 28, open questions: 9, both in the full twin
- Capabilities: support.tickets, support.notes, support.webhooks
- JSON: https://www.anchorterminal.com/api/v1/tools/helpdesk.json
- Verify (for the vendor): the badge `https://www.anchorterminal.com/badges/helpdesk.svg` or a link to https://www.anchorterminal.com/tools/helpdesk from a page on helpdesk.com or text.com or one of their subdomains, then `POST https://www.anchorterminal.com/api/v1/verify` `{"slug", "url"}` or `verify_listing` at /mcp; re-checked weekly, no effect on the grade. Snippets in the full twin.

## Before you call it

1. Send Basic auth with the account ID as username and the personal access token as password, and always set a `User-Agent` header
2. Create the token from a Viewer or Agent account when the task allows. A token inherits its creator's role, and only Administrators can change settings
3. Reply or add a note through `PATCH /v1/tickets/{ticketID}` with `message.text`. Set `isPrivate` to true for an internal note, because the default sends to the requester
4. Page `/v1/tickets` with `next.value` and `next.ID` from the last item, keep `sortBy` and `order` fixed, and pass `silo` to read archive, spam or trash
5. Budget for metered calls. Text's docs count every request except those answered 500 against the plan's monthly API allowance

## Connect

```bash
curl "https://api.helpdesk.com/v1/tickets?pageSize=3" \
  -H "Authorization: Basic <base64_encoded_token>" \
  -H "User-Agent: my-agent/1.0"
```
Full config and headless snippets are in the full page. Through letme (picks today, calling later): https://letme.dev/helpdesk

## Similar tools

| Tool | Grade | Score | Shared capabilities | Slim |
| --- | --- | --- | --- | --- |
| Intercom API + MCP | BB | 71.5 | support.tickets, support.notes, support.webhooks | https://www.anchorterminal.com/tools/intercom.min.md |
| Zendesk Support API | B | 68.7 | support.tickets, support.notes, support.webhooks | https://www.anchorterminal.com/tools/zendesk.min.md |
| Zoho Desk | B | 66.6 | support.tickets, support.notes, support.webhooks | https://www.anchorterminal.com/tools/zoho-desk.min.md |
| Plain API + MCP | B | 65.5 | support.tickets, support.notes, support.webhooks | https://www.anchorterminal.com/tools/plain.min.md |
| Front API + MCP | B | 63.6 | support.tickets, support.notes, support.webhooks | https://www.anchorterminal.com/tools/front.min.md |


## Panel reviews (0, desk reviews from public material, no calls made)