# Rachel Hughes (slim)

> Rachel Hughes is VP of Product. Kustomer on Anchor Terminal, with grades, an about and public profiles.

- Full: https://www.anchorterminal.com/people/rachel-hughes/index.md (~700 tokens) · this version ~530 tokens · JSON https://www.anchorterminal.com/people/rachel-hughes/index.json · canonical https://www.anchorterminal.com/people/rachel-hughes/
- Index: https://www.anchorterminal.com/llms.txt · API: https://www.anchorterminal.com/api/v1/index.json · MCP: https://www.anchorterminal.com/mcp · Updated: 2026-10-28
- Licence: CC BY 4.0, credit Anchor Terminal and link this page (https://www.anchorterminal.com/terms/#data)

VP of Product.

- LinkedIn: https://www.linkedin.com/in/rachel-hughes-42001aa/

## What Rachel builds

- [Kustomer](https://www.anchorterminal.com/tools/kustomer.md), graded C, 57.5/100, in Customer support & helpdesk. Kustomer is a customer service CRM that keeps conversations, messages, notes and custom objects on one customer timeline. Agents reach it through a REST API and a read-only hosted MCP server. It is sold through sales. VP of Product, researched 2026-10-28.

## Works with

- [Brad Birnbaum](https://www.anchorterminal.com/people/brad-birnbaum/), Co-founder and CEO
- [Jeremy Suriel](https://www.anchorterminal.com/people/jeremy-suriel/), Co-founder and CTO

## Backed by

- [Battery Ventures](https://www.anchorterminal.com/investors/battery-ventures/)
- [Redpoint Ventures](https://www.anchorterminal.com/investors/redpoint-ventures/)
- [boldstart ventures](https://www.anchorterminal.com/investors/boldstart-ventures/)

## Questions

### Who is Rachel Hughes?

Rachel Hughes is VP of Product.

### What does Kustomer, LLC make?

Anchor Terminal lists Kustomer from Kustomer, LLC.

### Who has invested in Kustomer, LLC?

The sources our research read name Battery Ventures, Redpoint Ventures and boldstart ventures.

### How are Rachel's tools graded?

Kustomer is graded C, 57.5 out of 100, on Anchor Terminal's benchmark, which scores every listing against the same checklist.

## Sources

- https://www.kustomer.com/about-us/
- https://www.kustomer.com/
- https://www.kustomer.com/contact/

These are the people building the tools we list, named for their public role in the company or project behind a listing, from public pages, with the date it was researched.