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  "markdown": "Co-founder and Executive Chairman, Gladly.\n\n- LinkedIn: https://www.linkedin.com/in/ansanelli/\n\n## What Joseph builds\n\n- [Gladly](https://www.anchorterminal.com/tools/gladly.md), graded D, 53.2/100, in Customer support \u0026 helpdesk. Gladly is a customer service platform for retail and consumer brands that keeps one conversation timeline per customer across chat, email, SMS, voice and social channels. Its REST API covers customers, conversations, notes, tasks, topics, answers, reports and webhooks. Co-founder and Executive Chairman, Gladly, researched 2026-10-28.\n\n## Questions\n\n### Who is Joseph Ansanelli?\n\nJoseph Ansanelli is co-founder and Executive Chairman of Gladly.\n\n### What does Gladly Software, Inc. make?\n\nAnchor Terminal lists Gladly from Gladly Software, Inc.. Gladly is a customer service platform for retail and consumer brands that keeps one conversation timeline per customer across chat, email, SMS, voice and social channels. Its REST API covers customers, conversations, notes, tasks, topics, answers, reports and webhooks.\n\n### How are Joseph's tools graded?\n\nGladly is graded D, 53.2 out of 100, on Anchor Terminal's benchmark, which scores every listing against the same checklist.\n\n## Sources\n\n- https://www.gladly.ai/\n- https://www.gladly.ai/about-us/\n\nThese are the people building the tools we list, named for their public role in the company or project behind a listing, from public pages, with the date it was researched. They don't work for Anchor Terminal (our own team is on the about page, /about/#author). We show public roles, public profiles and what the listing pages show, nothing private. To correct something, send an about or a photo, or have a page removed, write to privacy@anchorterminal.com.\n",
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