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  "markdown": "Historical co-founder and founding CEO.\n\nJohn Roberts co-founded SugarCRM, the open-source CRM company now called SugarAI, in 2004 and came up with the idea and name for the project. He was its chief executive from 2004 until he left in May 2009.\n\n## What John builds\n\n- [SugarAI (SugarCRM)](https://www.anchorterminal.com/tools/sugarcrm.md), graded D, 49.7/100, in CRM \u0026 customer platforms. SugarAI, formerly SugarCRM, sells the Sugar Sell, Serve and Enterprise CRM applications, hosted on SugarCloud or installed on-site. Agents reach records through a versioned REST API (v11.27 in release 26.1) on each customer instance, with a legacy SOAP API. Historical co-founder and founding CEO, researched 2026-10-27.\n\n## Works with\n\n- [Bob Hackney](https://www.anchorterminal.com/people/bob-hackney/), Chief Technology Officer\n- [Clint Oram](https://www.anchorterminal.com/people/clint-oram/), Historical SugarCRM co-founder; now co-founder at Brief\n- [Jacob Taylor](https://www.anchorterminal.com/people/jacob-taylor/), Historical co-founder and CTO\n\n## Backed by\n\n- [Accel-KKR](https://www.anchorterminal.com/investors/accel-kkr/)\n\n## Questions\n\n### Who is John Roberts?\n\nJohn Roberts co-founded SugarCRM, the open-source CRM company now called SugarAI, in 2004 and came up with the idea and name for the project. He was its chief executive from 2004 until he left in May 2009.\n\n### What does SugarAI Software Inc. make?\n\nAnchor Terminal lists SugarAI (SugarCRM) from SugarAI Software Inc.. SugarAI, formerly SugarCRM, sells the Sugar Sell, Serve and Enterprise CRM applications, hosted on SugarCloud or installed on-site. Agents reach records through a versioned REST API (v11.27 in release 26.1) on each customer instance, with a legacy SOAP API.\n\n### Who has invested in SugarAI Software Inc.?\n\nThe sources our research read name Accel-KKR.\n\n### How are John's tools graded?\n\nSugarAI (SugarCRM) is graded D, 49.7 out of 100, on Anchor Terminal's benchmark, which scores every listing against the same checklist.\n\n## Sources\n\n- https://sugarai.com/about/leadership\n- https://www.linkedin.com/in/hackney\n- https://www.destinationcrm.com/Articles/CRM-News/CRM-Featured-Articles/A-QA-with-Clint-Oram-SugarCRMs-Co-Founder-and-Chief-Strategy-Officer-165954.aspx\n- https://www.linkedin.com/in/clintoram\n- https://www.linkedin.com/in/thejacobtaylor\n- https://sugarai.com\n- https://sugarai.com/contact/contact-us\n- https://support.sugarai.com/Resources/Working_With_Sugar_Support/\n- https://support.sugarai.com/resources/contacting_sugarcrm/\n- https://support.sugarai.com\n\nThese are the people building the tools we list, named for their public role in the company or project behind a listing, from public pages, with the date it was researched. They don't work for Anchor Terminal (our own team is on the about page, /about/#author). We show public roles, public profiles and what the listing pages show, nothing private. To correct something, send an about or a photo, or have a page removed, write to privacy@anchorterminal.com.\n",
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