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  "markdown": "Co-founder, Kustomer, LLC.\n\nJeremy Suriel is CTO and co-founder of Kustomer. He and Brad Birnbaum began working together at eShare Technologies in 1994 on chat for customer support, and in 2009 launched Assistly, which Salesforce bought within 18 months and renamed Desk.com.\n\n- LinkedIn: https://www.linkedin.com/in/jeremys/\n\n## What Jeremy builds\n\n- [Kustomer](https://www.anchorterminal.com/tools/kustomer.md), graded C, 57.5/100, in Customer support \u0026 helpdesk. Kustomer is a customer service CRM that keeps conversations, messages, notes and custom objects on one customer timeline. Agents reach it through a REST API and a read-only hosted MCP server. It is sold through sales. Co-founder, Kustomer, LLC, researched 2026-10-26.\n\n## Works with\n\n- [Brad Birnbaum](https://www.anchorterminal.com/people/brad-birnbaum/), Co-founder, Kustomer, LLC\n\n## Questions\n\n### Who is Jeremy Suriel?\n\nJeremy Suriel is CTO and co-founder of Kustomer. He and Brad Birnbaum began working together at eShare Technologies in 1994 on chat for customer support, and in 2009 launched Assistly, which Salesforce bought within 18 months and renamed Desk.com.\n\n### What does Kustomer, LLC make?\n\nAnchor Terminal lists Kustomer from Kustomer, LLC. Kustomer is a customer service CRM that keeps conversations, messages, notes and custom objects on one customer timeline. Agents reach it through a REST API and a read-only hosted MCP server. It is sold through sales.\n\n### How are Jeremy's tools graded?\n\nKustomer is graded C, 57.5 out of 100, on Anchor Terminal's benchmark, which scores every listing against the same checklist.\n\n## Sources\n\n- https://www.kustomer.com/about-us/\n- https://www.kustomer.com/\n- https://www.kustomer.com/contact/\n\nThese are the people building the tools we list, named for their public role in the company or project behind a listing, from public pages, with the date it was researched. They don't work for Anchor Terminal (our own team is on the about page, /about/#author). We show public roles, public profiles and what the listing pages show, nothing private. To correct something, send an about or a photo, or have a page removed, write to privacy@anchorterminal.com.\n",
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