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  "markdown": "Historical co-founder and CTO.\n\nJacob Taylor co-founded SugarCRM, the open-source CRM company now called SugarAI, in 2004 with Clint Oram and John Roberts. He was its CTO and vice president of engineering until he left the company in June 2008.\n\n- LinkedIn: https://www.linkedin.com/in/thejacobtaylor\n\n## What Jacob builds\n\n- [SugarAI (SugarCRM)](https://www.anchorterminal.com/tools/sugarcrm.md), graded D, 49.7/100, in CRM \u0026 customer platforms. SugarAI, formerly SugarCRM, sells the Sugar Sell, Serve and Enterprise CRM applications, hosted on SugarCloud or installed on-site. Agents reach records through a versioned REST API (v11.27 in release 26.1) on each customer instance, with a legacy SOAP API. Historical co-founder and CTO, researched 2026-10-27.\n\n## Works with\n\n- [Bob Hackney](https://www.anchorterminal.com/people/bob-hackney/), Chief Technology Officer\n- [Clint Oram](https://www.anchorterminal.com/people/clint-oram/), Historical SugarCRM co-founder; now co-founder at Brief\n- [John Roberts](https://www.anchorterminal.com/people/john-roberts/), Historical co-founder and founding CEO\n\n## Backed by\n\n- [Accel-KKR](https://www.anchorterminal.com/investors/accel-kkr/)\n\n## Questions\n\n### Who is Jacob Taylor?\n\nJacob Taylor co-founded SugarCRM, the open-source CRM company now called SugarAI, in 2004 with Clint Oram and John Roberts. He was its CTO and vice president of engineering until he left the company in June 2008.\n\n### What does SugarAI Software Inc. make?\n\nAnchor Terminal lists SugarAI (SugarCRM) from SugarAI Software Inc.. SugarAI, formerly SugarCRM, sells the Sugar Sell, Serve and Enterprise CRM applications, hosted on SugarCloud or installed on-site. Agents reach records through a versioned REST API (v11.27 in release 26.1) on each customer instance, with a legacy SOAP API.\n\n### Who has invested in SugarAI Software Inc.?\n\nThe sources our research read name Accel-KKR.\n\n### How are Jacob's tools graded?\n\nSugarAI (SugarCRM) is graded D, 49.7 out of 100, on Anchor Terminal's benchmark, which scores every listing against the same checklist.\n\n## Sources\n\n- https://sugarai.com/about/leadership\n- https://www.linkedin.com/in/hackney\n- https://www.destinationcrm.com/Articles/CRM-News/CRM-Featured-Articles/A-QA-with-Clint-Oram-SugarCRMs-Co-Founder-and-Chief-Strategy-Officer-165954.aspx\n- https://www.linkedin.com/in/clintoram\n- https://www.linkedin.com/in/thejacobtaylor\n- https://sugarai.com\n- https://sugarai.com/contact/contact-us\n- https://support.sugarai.com/Resources/Working_With_Sugar_Support/\n- https://support.sugarai.com/resources/contacting_sugarcrm/\n- https://support.sugarai.com\n\nThese are the people building the tools we list, named for their public role in the company or project behind a listing, from public pages, with the date it was researched. They don't work for Anchor Terminal (our own team is on the about page, /about/#author). We show public roles, public profiles and what the listing pages show, nothing private. To correct something, send an about or a photo, or have a page removed, write to privacy@anchorterminal.com.\n",
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