# Fergal Reid (slim)

> Fergal Reid is chief AI Officer. Intercom API + MCP on Anchor Terminal, with grades, an about and public profiles.

- Full: https://www.anchorterminal.com/people/fergal-reid/index.md (~1,200 tokens) · this version ~930 tokens · JSON https://www.anchorterminal.com/people/fergal-reid/index.json · canonical https://www.anchorterminal.com/people/fergal-reid/
- Index: https://www.anchorterminal.com/llms.txt · API: https://www.anchorterminal.com/api/v1/index.json · MCP: https://www.anchorterminal.com/mcp · Updated: 2026-10-28
- Licence: CC BY 4.0, credit Anchor Terminal and link this page (https://www.anchorterminal.com/terms/#data)

Chief AI Officer.

Fergal Reid is chief AI officer at Fin, formerly Intercom.

## What Fergal builds

- [Intercom API + MCP](https://www.anchorterminal.com/tools/intercom.md), graded BB, 71.6/100, in Customer support & helpdesk. Intercom's REST API (conversations, contacts, companies, tickets, notes, tags, articles, data attributes and webhooks) and its official hosted MCP server. Chief AI Officer, researched 2026-10-28.

## Works with

- [Archana Agrawal](https://www.anchorterminal.com/people/archana-agrawal/), President
- [Ciaran Lee](https://www.anchorterminal.com/people/ciaran-lee/), Co-founder and Chief Engineer
- [Darragh Curran](https://www.anchorterminal.com/people/darragh-curran/), Chief Technology Officer
- [David Barrett](https://www.anchorterminal.com/people/david-barrett-2/), Co-founder
- [Des Traynor](https://www.anchorterminal.com/people/des-traynor/), Co-founder and Chief Strategy Officer
- [Eoghan McCabe](https://www.anchorterminal.com/people/eoghan-mccabe/), Co-founder, CEO and Chairman of the Board
- [Paul Adams](https://www.anchorterminal.com/people/paul-adams/), Chief Product Officer

## Backed by

- [Biz Stone](https://www.anchorterminal.com/investors/biz-stone/)
- [Andy McLoughlin](https://www.anchorterminal.com/investors/andy-mcloughlin/)
- [Dan Martell](https://www.anchorterminal.com/investors/dan-martell/)
- [500 Startups](https://www.anchorterminal.com/investors/500-startups/)
- [Digital Garage](https://www.anchorterminal.com/investors/digital-garage/)
- [Social Capital](https://www.anchorterminal.com/investors/social-capital/)
- [Freestyle](https://www.anchorterminal.com/investors/freestyle/)
- [David Sacks](https://www.anchorterminal.com/investors/david-sacks/)
- [Bessemer Venture Partners](https://www.anchorterminal.com/investors/bessemer-venture-partners/)
- [ICONIQ](https://www.anchorterminal.com/investors/iconiq/)
- [Index Ventures](https://www.anchorterminal.com/investors/index-ventures/)
- [Kleiner Perkins](https://www.anchorterminal.com/investors/kleiner-perkins/)
- [Alphabet](https://www.anchorterminal.com/investors/alphabet/)
- [Jack Dorsey](https://www.anchorterminal.com/investors/jack-dorsey/)
- [Mark Zuckerberg](https://www.anchorterminal.com/investors/mark-zuckerberg/)

## Questions

### Who is Fergal Reid?

Fergal Reid is chief AI officer at Fin, formerly Intercom.

### What does Intercom make?

Anchor Terminal lists Intercom API + MCP from Intercom.

### Who has invested in Intercom?

The sources our research read name Biz Stone, Andy McLoughlin, Dan Martell, 500 Startups, Digital Garage, Social Capital, Freestyle, David Sacks, Bessemer Venture Partners, ICONIQ, Index Ventures, Kleiner Perkins, Alphabet, Jack Dorsey and Mark Zuckerberg.

### How are Fergal's tools graded?

Intercom API + MCP is graded BB, 71.6 out of 100, on Anchor Terminal's benchmark, which scores every listing against the same checklist.

## Sources

- https://fin.ai/about
- https://www.linkedin.com/in/destraynor/
- https://www.linkedin.com/in/ciaran-lee-51bb402/
- https://www.intercom.com/help/en/articles/8771110-getting-started-faqs
- https://www.intercom.com/

These are the people building the tools we list, named for their public role in the company or project behind a listing, from public pages, with the date it was researched.