{ "data": null, "kind": "anchor.page", "links": { "api": "https://www.anchorterminal.com/api/v1/index.json", "html": "https://www.anchorterminal.com/people/fergal-reid/", "json": "https://www.anchorterminal.com/people/fergal-reid/index.json", "llms": "https://www.anchorterminal.com/llms.txt", "markdown": "https://www.anchorterminal.com/people/fergal-reid/index.md", "mcp": "https://www.anchorterminal.com/mcp", "slim": "https://www.anchorterminal.com/people/fergal-reid/index.min.md" }, "markdown": "Chief AI Officer.\n\nFergal Reid is chief AI officer at Fin, formerly Intercom. He holds a PhD in machine learning and works on data and machine learning products, where he has built engineering and product teams.\n\n## What Fergal builds\n\n- [Intercom API + MCP](https://www.anchorterminal.com/tools/intercom.md), graded BB, 71.6/100, in Customer support \u0026 helpdesk. Intercom's REST API (conversations, contacts, companies, tickets, notes, tags, articles, data attributes and webhooks) and its official hosted MCP server. Chief AI Officer, researched 2026-10-28.\n\n## Works with\n\n- [Archana Agrawal](https://www.anchorterminal.com/people/archana-agrawal/), President\n- [Ciaran Lee](https://www.anchorterminal.com/people/ciaran-lee/), Co-founder and Chief Engineer\n- [Darragh Curran](https://www.anchorterminal.com/people/darragh-curran/), Chief Technology Officer\n- [David Barrett](https://www.anchorterminal.com/people/david-barrett-2/), Co-founder\n- [Des Traynor](https://www.anchorterminal.com/people/des-traynor/), Co-founder and Chief Strategy Officer\n- [Eoghan McCabe](https://www.anchorterminal.com/people/eoghan-mccabe/), Co-founder, CEO and Chairman of the Board\n- [Paul Adams](https://www.anchorterminal.com/people/paul-adams/), Chief Product Officer\n\n## Backed by\n\n- [Biz Stone](https://www.anchorterminal.com/investors/biz-stone/)\n- [Andy McLoughlin](https://www.anchorterminal.com/investors/andy-mcloughlin/)\n- [Dan Martell](https://www.anchorterminal.com/investors/dan-martell/)\n- [500 Startups](https://www.anchorterminal.com/investors/500-startups/)\n- [Digital Garage](https://www.anchorterminal.com/investors/digital-garage/)\n- [Social Capital](https://www.anchorterminal.com/investors/social-capital/)\n- [Freestyle](https://www.anchorterminal.com/investors/freestyle/)\n- [David Sacks](https://www.anchorterminal.com/investors/david-sacks/)\n- [Bessemer Venture Partners](https://www.anchorterminal.com/investors/bessemer-venture-partners/)\n- [ICONIQ](https://www.anchorterminal.com/investors/iconiq/)\n- [Index Ventures](https://www.anchorterminal.com/investors/index-ventures/)\n- [Kleiner Perkins](https://www.anchorterminal.com/investors/kleiner-perkins/)\n- [Alphabet](https://www.anchorterminal.com/investors/alphabet/)\n- [Jack Dorsey](https://www.anchorterminal.com/investors/jack-dorsey/)\n- [Mark Zuckerberg](https://www.anchorterminal.com/investors/mark-zuckerberg/)\n\n## Questions\n\n### Who is Fergal Reid?\n\nFergal Reid is chief AI officer at Fin, formerly Intercom. He holds a PhD in machine learning and works on data and machine learning products, where he has built engineering and product teams.\n\n### What does Intercom make?\n\nAnchor Terminal lists Intercom API + MCP from Intercom. Intercom's REST API (conversations, contacts, companies, tickets, notes, tags, articles, data attributes and webhooks) and its official hosted MCP server.\n\n### Who has invested in Intercom?\n\nThe sources our research read name Biz Stone, Andy McLoughlin, Dan Martell, 500 Startups, Digital Garage, Social Capital, Freestyle, David Sacks, Bessemer Venture Partners, ICONIQ, Index Ventures, Kleiner Perkins, Alphabet, Jack Dorsey and Mark Zuckerberg.\n\n### How are Fergal's tools graded?\n\nIntercom API + MCP is graded BB, 71.6 out of 100, on Anchor Terminal's benchmark, which scores every listing against the same checklist.\n\n## Sources\n\n- https://fin.ai/about\n- https://www.linkedin.com/in/destraynor/\n- https://www.linkedin.com/in/ciaran-lee-51bb402/\n- https://www.intercom.com/help/en/articles/8771110-getting-started-faqs\n- https://www.intercom.com/\n\nThese are the people building the tools we list, named for their public role in the company or project behind a listing, from public pages, with the date it was researched. They don't work for Anchor Terminal (our own team is on the about page, /about/#author). We show public roles, public profiles and what the listing pages show, nothing private. To correct something, send an about or a photo, or have a page removed, write to privacy@anchorterminal.com.\n", "meta": { "attribution": "Anchor Terminal (https://www.anchorterminal.com)", "attributionRequired": true, "credit": "CC BY 4.0, credit Anchor Terminal and link the page or API address you took it from (https://www.anchorterminal.com/terms/#data)", "docs": "https://www.anchorterminal.com/docs/", "generatedAt": "2026-10-28", "license": "CC-BY-4.0", "method": "https://www.anchorterminal.com/benchmark/", "methodology": "0.7", "openapi": "https://www.anchorterminal.com/openapi.json", "preview": false, "run": "2026-10-01", "runLabel": "October 2026 research run", "terms": "https://www.anchorterminal.com/terms/#data" }, "page": { "breadcrumbs": [ { "name": "Home", "url": "https://www.anchorterminal.com/" }, { "name": "People building AI tools", "url": "https://www.anchorterminal.com/people/" }, { "name": "Fergal Reid", "url": "" } ], "description": "Fergal Reid is chief AI Officer. Intercom API + MCP on Anchor Terminal, with grades, an about and public profiles.", "facts": null, "h1": "Fergal Reid", "image": "https://www.anchorterminal.com/assets/og/default.png", "path": "/people/fergal-reid/", "published": "", "section": "people", "title": "Fergal Reid, Chief AI Officer | Anchor Terminal", "toc": null, "updated": "2026-10-28", "url": "https://www.anchorterminal.com/people/fergal-reid/" }, "tokens": { "markdown": 1200, "slim": 930 }, "version": 1 }