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  "markdown": "Chief Executive Officer.\n\n## What David builds\n\n- [SugarAI (SugarCRM)](https://www.anchorterminal.com/tools/sugarcrm.md), graded D, 49.6/100, in CRM \u0026 customer platforms. SugarAI, formerly SugarCRM, sells the Sugar Sell, Serve and Enterprise CRM applications, hosted on SugarCloud or installed on-site. Agents reach records through a versioned REST API (v11.27 in release 26.1) on each customer instance, with a legacy SOAP API. Chief Executive Officer, researched 2026-10-28.\n\n## Works with\n\n- [Bob Hackney](https://www.anchorterminal.com/people/bob-hackney/), Chief Technology Officer\n- [Clint Oram](https://www.anchorterminal.com/people/clint-oram/), Co-founder\n- [Jacob Taylor](https://www.anchorterminal.com/people/jacob-taylor/), Co-founder and CTO until 2008\n- [John Roberts](https://www.anchorterminal.com/people/john-roberts/), Co-founder and CEO from 2004 to 2009\n\n## Backed by\n\n- [Accel-KKR](https://www.anchorterminal.com/investors/accel-kkr/)\n\n## Questions\n\n### Who is David Roberts?\n\nDavid Roberts is chief Executive Officer.\n\n### What does SugarAI Software Inc. make?\n\nAnchor Terminal lists SugarAI (SugarCRM) from SugarAI Software Inc.. SugarAI, formerly SugarCRM, sells the Sugar Sell, Serve and Enterprise CRM applications, hosted on SugarCloud or installed on-site. Agents reach records through a versioned REST API (v11.27 in release 26.1) on each customer instance, with a legacy SOAP API.\n\n### Who has invested in SugarAI Software Inc.?\n\nThe sources our research read name Accel-KKR.\n\n### How are David's tools graded?\n\nSugarAI (SugarCRM) is graded D, 49.6 out of 100, on Anchor Terminal's benchmark, which scores every listing against the same checklist.\n\n## Sources\n\n- https://sugarai.com/about/leadership\n- https://www.linkedin.com/in/hackney\n- https://www.destinationcrm.com/Articles/CRM-News/CRM-Featured-Articles/A-QA-with-Clint-Oram-SugarCRMs-Co-Founder-and-Chief-Strategy-Officer-165954.aspx\n- https://www.linkedin.com/in/clintoram\n- https://www.linkedin.com/in/thejacobtaylor\n- https://sugarai.com\n- https://sugarai.com/contact/contact-us\n- https://support.sugarai.com/Resources/Working_With_Sugar_Support/\n- https://support.sugarai.com/resources/contacting_sugarcrm/\n- https://support.sugarai.com\n\nThese are the people building the tools we list, named for their public role in the company or project behind a listing, from public pages, with the date it was researched. They don't work for Anchor Terminal (our own team is on the about page, /about/#author). We show public roles, public profiles and what the listing pages show, nothing private. To correct something, send an about or a photo, or have a page removed, write to privacy@anchorterminal.com.\n",
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