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  "markdown": "Co-founder and Chief Engineer.\n\nCiaran Lee co-founded Intercom, now called Fin, in 2011 with Eoghan McCabe, Des Traynor and David Barrett. He was chief technology officer for ten years and is now chief engineer, working on strategic technology projects. The founders previously ran Contrast, the consultancy that built the bug tracker Exceptional.\n\n- LinkedIn: https://www.linkedin.com/in/ciaran-lee-51bb402/\n\n## What Ciaran builds\n\n- [Intercom API + MCP](https://www.anchorterminal.com/tools/intercom.md), graded BB, 71.6/100, in Customer support \u0026 helpdesk. Intercom's REST API (conversations, contacts, companies, tickets, notes, tags, articles, data attributes and webhooks) and its official hosted MCP server. Co-founder and Chief Engineer, researched 2026-10-26.\n\n## Works with\n\n- [David Barrett](https://www.anchorterminal.com/people/david-barrett-2/), Co-founder, Intercom\n- [Des Traynor](https://www.anchorterminal.com/people/des-traynor/), Co-founder and Chief Strategy Officer\n- [Eoghan McCabe](https://www.anchorterminal.com/people/eoghan-mccabe/), Co-founder, Intercom\n\n## Backed by\n\n- [Bessemer Venture Partners](https://www.anchorterminal.com/investors/bessemer-venture-partners/)\n- [Index Ventures](https://www.anchorterminal.com/investors/index-ventures/)\n\n## Questions\n\n### Who is Ciaran Lee?\n\nCiaran Lee co-founded Intercom, now called Fin, in 2011 with Eoghan McCabe, Des Traynor and David Barrett. He was chief technology officer for ten years and is now chief engineer, working on strategic technology projects. The founders previously ran Contrast, the consultancy that built the bug tracker Exceptional.\n\n### What does Intercom make?\n\nAnchor Terminal lists Intercom API + MCP from Intercom. Intercom's REST API (conversations, contacts, companies, tickets, notes, tags, articles, data attributes and webhooks) and its official hosted MCP server.\n\n### Who has invested in Intercom?\n\nThe sources our research read name Bessemer Venture Partners and Index Ventures.\n\n### How are Ciaran's tools graded?\n\nIntercom API + MCP is graded BB, 71.6 out of 100, on Anchor Terminal's benchmark, which scores every listing against the same checklist.\n\n## Sources\n\n- https://fin.ai/about\n- https://www.linkedin.com/in/destraynor/\n- https://www.linkedin.com/in/ciaran-lee-51bb402/\n- https://www.intercom.com/help/en/articles/8771110-getting-started-faqs\n- https://www.intercom.com/\n\nThese are the people building the tools we list, named for their public role in the company or project behind a listing, from public pages, with the date it was researched. They don't work for Anchor Terminal (our own team is on the about page, /about/#author). We show public roles, public profiles and what the listing pages show, nothing private. To correct something, send an about or a photo, or have a page removed, write to privacy@anchorterminal.com.\n",
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