# Brad Birnbaum

> Brad Birnbaum is co-founder, Kustomer of LLC. Kustomer on Anchor Terminal, with grades, an about and public profiles.

- Canonical: https://www.anchorterminal.com/people/brad-birnbaum/
- Markdown: https://www.anchorterminal.com/people/brad-birnbaum/index.md (~850 tokens)
- Slim: https://www.anchorterminal.com/people/brad-birnbaum/index.min.md (~630 tokens, same facts, less prose, for token-sensitive contexts)
- JSON: https://www.anchorterminal.com/people/brad-birnbaum/index.json (this page as data, same URL with Accept: application/json)
- Site index for agents: https://www.anchorterminal.com/llms.txt (full text: https://www.anchorterminal.com/llms-full.txt)
- API: https://www.anchorterminal.com/api/v1/index.json
- MCP: https://www.anchorterminal.com/mcp (the whole catalogue as tools, no key)
- Licence: CC BY 4.0, credit Anchor Terminal and link this page (https://www.anchorterminal.com/terms/#data)
- Updated: 2026-10-28

Co-founder, Kustomer, LLC.

Brad Birnbaum is CEO and co-founder of Kustomer, a customer service platform founded in 2015. With Jeremy Suriel he started at eShare Technologies in 1994, which introduced large-scale chat for customer support, and in 2009 co-founded Assistly, which Salesforce acquired and renamed Desk.com.

- LinkedIn: https://www.linkedin.com/in/bradleybirnbaum/

## What Brad builds

- [Kustomer](https://www.anchorterminal.com/tools/kustomer.md), graded C, 57.5/100, in Customer support & helpdesk. Kustomer is a customer service CRM that keeps conversations, messages, notes and custom objects on one customer timeline. Agents reach it through a REST API and a read-only hosted MCP server. It is sold through sales. Co-founder, Kustomer, LLC, researched 2026-10-26.

## Works with

- [Jeremy Suriel](https://www.anchorterminal.com/people/jeremy-suriel/), Co-founder, Kustomer, LLC

## Backed by

- [Battery Ventures](https://www.anchorterminal.com/investors/battery-ventures/)
- [Redpoint Ventures](https://www.anchorterminal.com/investors/redpoint-ventures/)
- [boldstart ventures](https://www.anchorterminal.com/investors/boldstart-ventures/)

## Questions

### Who is Brad Birnbaum?

Brad Birnbaum is CEO and co-founder of Kustomer, a customer service platform founded in 2015. With Jeremy Suriel he started at eShare Technologies in 1994, which introduced large-scale chat for customer support, and in 2009 co-founded Assistly, which Salesforce acquired and renamed Desk.com.

### What does Kustomer, LLC make?

Anchor Terminal lists Kustomer from Kustomer, LLC. Kustomer is a customer service CRM that keeps conversations, messages, notes and custom objects on one customer timeline. Agents reach it through a REST API and a read-only hosted MCP server. It is sold through sales.

### Who has invested in Kustomer, LLC?

The sources our research read name Battery Ventures, Redpoint Ventures and boldstart ventures.

### How are Brad's tools graded?

Kustomer is graded C, 57.5 out of 100, on Anchor Terminal's benchmark, which scores every listing against the same checklist.

## Sources

- https://www.kustomer.com/about-us/
- https://www.kustomer.com/
- https://www.kustomer.com/contact/

These are the people building the tools we list, named for their public role in the company or project behind a listing, from public pages, with the date it was researched. They don't work for Anchor Terminal (our own team is on the about page, /about/#author). We show public roles, public profiles and what the listing pages show, nothing private. To correct something, send an about or a photo, or have a page removed, write to privacy@anchorterminal.com.

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