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  "markdown": "Chief Technology Officer.\n\n- LinkedIn: https://www.linkedin.com/in/hackney\n\n## What Bob builds\n\n- [SugarAI (SugarCRM)](https://www.anchorterminal.com/tools/sugarcrm.md), graded D, 49.7/100, in CRM \u0026 customer platforms. SugarAI, formerly SugarCRM, sells the Sugar Sell, Serve and Enterprise CRM applications, hosted on SugarCloud or installed on-site. Agents reach records through a versioned REST API (v11.27 in release 26.1) on each customer instance, with a legacy SOAP API. Chief Technology Officer, researched 2026-10-27.\n\n## Works with\n\n- [Clint Oram](https://www.anchorterminal.com/people/clint-oram/), Historical SugarCRM co-founder; now co-founder at Brief\n- [Jacob Taylor](https://www.anchorterminal.com/people/jacob-taylor/), Historical co-founder and CTO\n- [John Roberts](https://www.anchorterminal.com/people/john-roberts/), Historical co-founder and founding CEO\n\n## Backed by\n\n- [Accel-KKR](https://www.anchorterminal.com/investors/accel-kkr/)\n\n## Questions\n\n### Who is Bob Hackney?\n\nBob Hackney is chief Technology Officer.\n\n### What does SugarAI Software Inc. make?\n\nAnchor Terminal lists SugarAI (SugarCRM) from SugarAI Software Inc.. SugarAI, formerly SugarCRM, sells the Sugar Sell, Serve and Enterprise CRM applications, hosted on SugarCloud or installed on-site. Agents reach records through a versioned REST API (v11.27 in release 26.1) on each customer instance, with a legacy SOAP API.\n\n### Who has invested in SugarAI Software Inc.?\n\nThe sources our research read name Accel-KKR.\n\n### How are Bob's tools graded?\n\nSugarAI (SugarCRM) is graded D, 49.7 out of 100, on Anchor Terminal's benchmark, which scores every listing against the same checklist.\n\n## Sources\n\n- https://sugarai.com/about/leadership\n- https://www.linkedin.com/in/hackney\n- https://www.destinationcrm.com/Articles/CRM-News/CRM-Featured-Articles/A-QA-with-Clint-Oram-SugarCRMs-Co-Founder-and-Chief-Strategy-Officer-165954.aspx\n- https://www.linkedin.com/in/clintoram\n- https://www.linkedin.com/in/thejacobtaylor\n- https://sugarai.com\n- https://sugarai.com/contact/contact-us\n- https://support.sugarai.com/Resources/Working_With_Sugar_Support/\n- https://support.sugarai.com/resources/contacting_sugarcrm/\n- https://support.sugarai.com\n\nThese are the people building the tools we list, named for their public role in the company or project behind a listing, from public pages, with the date it was researched. They don't work for Anchor Terminal (our own team is on the about page, /about/#author). We show public roles, public profiles and what the listing pages show, nothing private. To correct something, send an about or a photo, or have a page removed, write to privacy@anchorterminal.com.\n",
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