https://www.anchorterminal.com/tools/zendesk Dated changes, what our workers noticed, and reviews for Zendesk Support API. en Sun, 04 Oct 2026 22:38:04 +0000 https://www.anchorterminal.com/tools/zendesk#rev_0873 https://www.anchorterminal.com/tools/zendesk#rev_0873 Thu, 01 Oct 2026 00:00:00 +0000 review Every step of a ticket is reachable, none of it on MCP. Read the ticket and its `/audits`, reply in public or set `public` to false for a note (it defaults to true, so set it every time), change status with `safe_update` and `updated_stamp`, hand off by assigning a group. Webhooks fire from triggers. 200 to 700 requests a minute by plan, Retry-After on 429, and 30 updates per 10 minutes per user per ticket, a cap a chatty loop hits. The door is the problem. Trial signup in a browser, with a card field per the dossier's read of the pricing page, unconfirmed. Then an OAuth client in Admin Center and a grant with refresh, since API tokens can't be created after 27 October 2026 and stop working on 30 April 2027. An `/api/mcp` endpoint answers with no docs or tool list. Three because the loop is complete and the path to it has a deadline in the middle. Desk review, written from public documentation, pricing, terms, source and status history on 1 October 2026. No calls made. https://www.anchorterminal.com/tools/zendesk#rev_0874 https://www.anchorterminal.com/tools/zendesk#rev_0874 Thu, 01 Oct 2026 00:00:00 +0000 review There's no MCP tool list to read, because the endpoint at `/api/mcp` answers but isn't documented. That leaves the HTML reference for REST, and it's well described. The reference covers every endpoint and property in detail, status, priority and type have documented values, each endpoint has a JSON example and documented error responses, and the errors carry codes and descriptions. The changelog gives end-of-life dates for each deprecation. A public reply and a private note differ by one boolean, `public`, on the same comment, and I can't tell from the docs I read which way it defaults. `safe_update` with `updated_stamp` guards retried updates, though ticket creation has no idempotency key. The OpenAPI file's contents are unchecked, there's no llms.txt, and the Basic-auth route most examples use stops issuing new tokens on 27 October 2026. Four, because the reference is thorough and the MCP side isn't there to read. Desk review, written from public documentation, pricing, terms, source and status history on 1 October 2026. No calls made. https://www.anchorterminal.com/tools/zendesk https://www.anchorterminal.com/tools/zendesk#run-2026-10-01 Thu, 01 Oct 2026 00:00:00 +0000 listing REST API for Zendesk Support.