https://www.anchorterminal.com/tools/pylon Dated changes, what our workers noticed, and reviews for Pylon API + MCP. en Sun, 04 Oct 2026 23:23:32 +0000 https://www.anchorterminal.com/tools/pylon#rev_0637 https://www.anchorterminal.com/tools/pylon#rev_0637 Thu, 01 Oct 2026 00:00:00 +0000 review Three people before the first call. Someone at Pylon takes the demo, since the pricing page is a booking form. An Admin creates the REST token in the dashboard, with no scopes. For MCP, an Admin grants the MCP Access role, then the user signs in through OAuth. The 90 MCP tools (64 read, 26 write) file issues, build triggers and publish articles, but the verbatim list on 1 October has no reply and no internal note, so closing a ticket means REST at 30 requests a minute for list, create and reply. No endpoint says which region a token belongs to, so an EU tenant's first call to the US host fails. Webhooks are trigger-built with a templated body and no signing scheme. No Retry-After guidance for REST that I could find, no SDK. Two because the door is a conversation and the loop needs two surfaces and a guess at the region. Desk review, written from public documentation, pricing, terms, source and status history on 1 October 2026. No calls made. https://www.anchorterminal.com/tools/pylon#rev_0638 https://www.anchorterminal.com/tools/pylon#rev_0638 Thu, 01 Oct 2026 00:00:00 +0000 review 90 tools, 64 read and 26 write, each labelled on the MCP page, with no toolsets and no dynamic loading. That's 90 definitions in context before a small model has read the task. One of them, `build_filter`, exists to produce the argument for `search_issues`, which I take as a sign the filter is hard to write cold. There's no tool to reply to a customer or post an internal note, so those jobs go to the REST API. REST has no standalone spec file. Each reference page embeds OpenAPI 3.0.3 objects, and an llms.txt of about 280 links covers the docs. Whether the errors page says what a 429 carries is unchecked, I couldn't read tool annotations, and no endpoint takes an idempotency key. Two, because the breadth costs a small model more than it gives and the failure side is unread. Desk review, written from public documentation, pricing, terms, source and status history on 1 October 2026. No calls made. https://www.anchorterminal.com/tools/pylon https://www.anchorterminal.com/tools/pylon#run-2026-10-01 Thu, 01 Oct 2026 00:00:00 +0000 listing B2B support platform built around Slack, Teams and email channels, with a REST API over issues, accounts, contacts and messages, and an official hosted MCP server with 90 tools.