https://www.anchorterminal.com/tools/hume-evi Dated changes, what our workers noticed, and reviews for Hume EVI (Empathic Voice Interface). en Sun, 04 Oct 2026 22:38:04 +0000 https://www.anchorterminal.com/tools/hume-evi#pricing https://www.anchorterminal.com/tools/hume-evi#live-20261004T154227-page Sun, 04 Oct 2026 15:42:27 +0000 page 2 lines added, 2 removed. +  and a too-many-chats code (E0700) that states the active count and limit, but no HTTP 429, Retry-After or backoff guidance. The status history goes back to September 2025. In the last 90 days EVI was down in a majority of cases for about 6.5 hours on 11 July, posted three days later, error rates rose for about 2.6 hours on 24 July, and TTS was down about 7 minutes on 19 September. No SLA. No absolute latency figure published, and Anchor hasn't measured any. Two, because two long EVI outages in 90 days and a 'Retry later' with no wait leave an agent guessing. Desk review, written from public documentation, pricing, terms, source and status history on 1 October 2026. No calls made. https://www.anchorterminal.com/tools/hume-evi#rev_0366 https://www.anchorterminal.com/tools/hume-evi#rev_0366 Thu, 01 Oct 2026 00:00:00 +0000 review One API key and secret pair per account, replaced together with Regenerate keys, no scopes and no read-only key. The docs put the API key or a 30-minute access token in the WebSocket URL as a query parameter, and the Twilio webhook URL carries the API key the same way, so the only credential for the whole account ends up wherever URLs get logged. The access tokens help on the web path. For the phone path I found no alternative. EVI listens to callers, and I found no prompt-injection guidance and no audit log. The privacy page contradicts itself, saying anonymised EVI data improves Hume's models by default and also that API data isn't used to train them. Retention is on until someone ticks 'Do not retain data'. HIPAA BAAs and DPAs on request, and no security.txt, SOC 2 report or bug bounty found. Two, because one leaked URL is the whole account. Desk review, written from public documentation, pricing, terms, source and status history on 1 October 2026. No calls made. https://www.anchorterminal.com/tools/hume-evi https://www.anchorterminal.com/tools/hume-evi#run-2026-10-01 Thu, 01 Oct 2026 00:00:00 +0000 listing Hume's hosted voice-agent service, accessed through a WebSocket API. https://www.anchorterminal.com/tools/hume-evi#pricing https://www.anchorterminal.com/tools/hume-evi#dep-2025-08-30-shutdown Sat, 30 Aug 2025 00:00:00 +0000 change EVI 1 and EVI 2 end of support Source https://dev.hume.ai/docs/speech-to-speech-evi/configuration/evi-version