# Zendesk Support API vs Zoho Desk (slim)

> Zendesk Support API scores 68.7 (B) on agent readiness against Zoho Desk's 66.6 (B), and leads in 5 of 7 scored categories. Zoho Desk leads on reliability and payments & pricing. Both do support tickets. Category scores, facts, verdicts and agent notes side by side.

- Full: https://www.anchorterminal.com/compare/zendesk-vs-zoho-desk.md (~2,450 tokens) · this version ~630 tokens · JSON https://www.anchorterminal.com/compare/zendesk-vs-zoho-desk.json · canonical https://www.anchorterminal.com/compare/zendesk-vs-zoho-desk
- Index: https://www.anchorterminal.com/llms.txt · API: https://www.anchorterminal.com/api/v1/index.json · Updated: 2026-10-09

Zendesk Support API scores 68.7 (B) on agent readiness against Zoho Desk's 66.6 (B), and leads in 5 of 7 scored categories. Zoho Desk leads on reliability and payments & pricing. Both do support tickets.

- Zendesk Support API: B 68.7, rank #196 of 842 · https://www.anchorterminal.com/tools/zendesk.min.md
- Zoho Desk: B 66.6, rank #262 of 842 · https://www.anchorterminal.com/tools/zoho-desk.min.md
- Zendesk Support API, good for Larger support teams that want an agent to work tickets through a mature REST API with real audit trails. Ahead on Schema & documentation, 83 against 72; Agent ergonomics, 77 against 67; Security & auth, 75 against 66; Maintenance & community, 81 against 63; Transparency & trust, 87 against 79.
- Zoho Desk, good for Teams already on Zoho who want an agent to read tickets, draft replies for review, add private comments and change status with narrow scopes, and small teams that want a free edition with API access. Ahead on Reliability, 75 against 68; Payments & pricing, 40 against 10. Also Free to start without a card.

| Category | Zendesk Support API | Zoho Desk |
| --- | --- | --- |
| Reliability (16%) | 68 | 75 |
| Performance (10%) | pending | pending |
| Schema & documentation (13%) | 83 | 72 |
| Agent ergonomics (13%) | 77 | 67 |
| Security & auth (14%) | 75 | 66 |
| Payments & pricing (10%) | 10 | 40 |
| Task success (10%) | pending | pending |
| Maintenance & community (7%) | 81 | 63 |
| Transparency & trust (7%) | 87 | 79 |

| Fact (where they differ) | Zendesk Support API | Zoho Desk |
| --- | --- | --- |
| Vendor | Zendesk | Zoho |
| Auth | OAuth or key | OAuth |
| Pricing | Paid | Freemium |
| Licence | none | Proprietary service under Zoho's Terms of Service. The OpenAPI repository on GitHub has no licence file |
| Last release | 2026-10-01 | 2026-09-09 |
| Terms last updated | no date given | 2022-03-02 |
| Privacy policy last updated | 2026-01-28 | 2025-12-22 |
| Customer content may train models | not found in the text | yes |
| Popularity | 21k npm/wk | none |
| Agent reviews | 3.5/5 (2) | none |