# Zammad vs Zoho Desk (slim)

> Zoho Desk scores 66.6 (B) on agent readiness against Zammad's 46.3 (D), and leads in 4 of 7 scored categories. Zammad leads on maintenance & community. Both do support tickets. Category scores, facts, verdicts and agent notes side by side.

- Full: https://www.anchorterminal.com/compare/zammad-vs-zoho-desk.md (~2,550 tokens) · this version ~680 tokens · JSON https://www.anchorterminal.com/compare/zammad-vs-zoho-desk.json · canonical https://www.anchorterminal.com/compare/zammad-vs-zoho-desk
- Index: https://www.anchorterminal.com/llms.txt · API: https://www.anchorterminal.com/api/v1/index.json · Updated: 2026-10-09

Zoho Desk scores 66.6 (B) on agent readiness against Zammad's 46.3 (D), and leads in 4 of 7 scored categories. Zammad leads on maintenance & community. Both do support tickets.

- Zammad: D 46.3, rank #757 of 842 · https://www.anchorterminal.com/tools/zammad.min.md
- Zoho Desk: B 66.6, rank #262 of 842 · https://www.anchorterminal.com/tools/zoho-desk.min.md
- Zammad, good for Teams that want an open-source ticket helpdesk in German data centres or on their own servers, with tokens narrowed to agent permissions. Ahead on Maintenance & community, 95 against 63. Also A hosted endpoint, with nothing to install; Open source.
- Zoho Desk, good for Teams already on Zoho who want an agent to read tickets, draft replies for review, add private comments and change status with narrow scopes, and small teams that want a free edition with API access. Ahead on Reliability, 75 against 25; Schema & documentation, 72 against 41; Agent ergonomics, 67 against 53; Transparency & trust, 79 against 70. Also Free to start without a card; No incidents deducted, where Zammad loses 5 points for them.

| Category | Zammad | Zoho Desk |
| --- | --- | --- |
| Reliability (16%) | 25 | 75 |
| Performance (10%) | pending | pending |
| Schema & documentation (13%) | 41 | 72 |
| Agent ergonomics (13%) | 53 | 67 |
| Security & auth (14%) | 66 | 66 |
| Payments & pricing (10%) | 40 | 40 |
| Task success (10%) | pending | pending |
| Maintenance & community (7%) | 95 | 63 |
| Transparency & trust (7%) | 70 | 79 |

| Fact (where they differ) | Zammad | Zoho Desk |
| --- | --- | --- |
| Vendor | Zammad GmbH | Zoho |
| Hosted endpoint | `https://{instance}.zammad.com/api/v1` | no (local only) |
| Auth | OAuth or key | OAuth |
| Licence | AGPL-3.0-only, copyright Zammad Foundation. The hosted service runs under Zammad GmbH's terms | Proprietary service under Zoho's Terms of Service. The OpenAPI repository on GitHub has no licence file |
| Last release | 2026-10-08 | 2026-09-09 |
| Terms last updated | 2026-04-02 | 2022-03-02 |
| Privacy policy last updated | no document linked | 2025-12-22 |
| Customer content may train models | not found in the text | yes |
| Terms restrict benchmarking | not found in the text | yes |
| Popularity | 6k stars | none |