# SugarAI (SugarCRM) vs Zoho CRM (slim)

> Zoho CRM scores 70.8 (BB) to SugarAI's 49.5 (D) for crm records. Prices, MCP, x402, uptime and agent notes side by side.

- Full: https://www.anchorterminal.com/compare/sugarcrm-vs-zoho-crm.md (~2,650 tokens) · this version ~680 tokens · JSON https://www.anchorterminal.com/compare/sugarcrm-vs-zoho-crm.json · canonical https://www.anchorterminal.com/compare/sugarcrm-vs-zoho-crm
- Index: https://www.anchorterminal.com/llms.txt · API: https://www.anchorterminal.com/api/v1/index.json · Updated: 2026-10-09

Zoho CRM scores 70.8 (BB) on agent readiness against SugarAI (SugarCRM)'s 49.5 (D), and leads in every scored category. Both do crm records.

- SugarAI (SugarCRM): D 49.5, rank #793 of 950 · https://www.anchorterminal.com/tools/sugarcrm.min.md
- Zoho CRM: BB 70.8, rank #145 of 950 · https://www.anchorterminal.com/tools/zoho-crm.min.md
- SugarAI (SugarCRM), good for Companies already running Sugar Sell, Serve or Enterprise that want an agent to read and write records under a named user's roles, and that have Sugar's approval for the integration.
- Zoho CRM, good for Teams already on Zoho who want an agent to read and write leads, contacts, deals and activities with narrow scopes, and small teams that want a free edition with API access. Ahead on Reliability, 72 against 61; Schema & documentation, 81 against 48; Agent ergonomics, 81 against 69; Security & auth, 67 against 51; Payments & pricing, 40 against 10; Maintenance & community, 77 against 22. Also Agent-ready, a grade of BB or better; Free to start without a card.

| Category | SugarAI (SugarCRM) | Zoho CRM |
| --- | --- | --- |
| Reliability (16%) | 61 | 72 |
| Performance (10%) | pending | pending |
| Schema & documentation (13%) | 48 | 81 |
| Agent ergonomics (13%) | 69 | 81 |
| Security & auth (14%) | 51 | 67 |
| Payments & pricing (10%) | 10 | 40 |
| Task success (10%) | pending | pending |
| Maintenance & community (7%) | 22 | 77 |
| Transparency & trust (7%) | 71 | 75 |

| Fact (where they differ) | SugarAI (SugarCRM) | Zoho CRM |
| --- | --- | --- |
| Vendor | SugarAI Software Inc. | Zoho |
| Pricing | Paid | Freemium |
| Licence | Proprietary service under the SugarAI Customer Terms of Service | Proprietary service under Zoho's Terms of Service. The server-side SDKs on GitHub are Apache-2.0 |
| Last release | none | 2026-09-21 |
| Terms last updated |  | 2022-03-02 |
| Privacy policy last updated | no date given | 2025-12-22 |
| Customer content may train models |  | yes |
| Terms restrict automated access |  | not found in the text |
| Terms restrict benchmarking |  | yes |
| Terms or service can change without notice |  | not found in the text |
| Arbitration or class-action waiver |  | not found in the text |
| Popularity | none | 830 npm/wk, 6.1k PyPI/wk |