{ "data": { "a": { "slug": "sugarcrm", "name": "SugarAI (SugarCRM)", "vendor": "SugarAI Software Inc.", "vendorUrl": "https://sugarai.com", "kind": "http-api", "category": "crm", "summary": "SugarAI, formerly SugarCRM, sells the Sugar Sell, Serve and Enterprise CRM applications, hosted on SugarCloud or installed on-site. Agents reach records through a versioned REST API (v11.27 in release 26.1) on each customer instance, with a legacy SOAP API.", "url": "https://www.anchorterminal.com/tools/sugarcrm", "markdownUrl": "https://www.anchorterminal.com/tools/sugarcrm.md", "slimMarkdownUrl": "https://www.anchorterminal.com/tools/sugarcrm.min.md", "jsonUrl": "https://www.anchorterminal.com/api/v1/tools/sugarcrm.json", "license": "Proprietary service under the SugarAI Customer Terms of Service", "transports": [ "http" ], "packages": [], "auth": "oauth", "authNotes": "Access follows a sales contract. An admin creates a Sugar user, and the caller POSTs that user's username and plaintext password to `/rest/v11_27/oauth2/token` with `grant_type` `password`. The default `client_id` is `sugar` with an empty secret, and an admin can create other OAuth keys. The token goes in the `OAuth-Token` header, lasts 60 minutes by default and is renewed with a refresh token valid for up to two weeks. The reference says there is no scope implementation, so a token has the user's roles and teams. An admin can obtain a token as another user through `/oauth2/sudo/:user_name`. SugarCloud instances must use SugarIdentity.", "pricing": "paid", "pricingNotes": "Sugar Sell costs $68 (Standard+), $98 (Advanced+) or $155 (Premier+) a user a month, billed annually. No free tier or self-serve trial was found, and the site asks visitors to book a demo or contact sales. API calls are not priced separately. Sandboxes are included on Sell Standard and above per the SugarCloud Offerings page, and are provisioned through a support case (https://sugarai.com/pricing, checked 2026-10-09).", "priceSummary": "$68 / seat-mo", "where": "local", "x402": { "level": "no", "evidence": "No x402, MPP or L402 in the Developer Guide, the Postman collection or the pricing page (checked 2026-10-09).", "endpoints": [] }, "toolCount": null, "popularity": { "githubStars": null, "npmWeekly": null, "pypiWeekly": null, "asOf": "2026-10-09" }, "docsUrl": "https://support.sugarai.com/documentation/sugar_developer/sugar_developer_guide_26.1/integration/web_services/", "capabilities": [ "crm.records", "crm.search", "crm.pipeline", "crm.activities" ], "tags": [ "hosted", "on-site", "closed-source", "oauth", "rest", "soap", "sales-led", "status-page", "soc2", "iso27001", "security-txt" ], "graded": true, "anchor": { "graded": true, "score": 49.5, "grade": "D", "agentReady": false, "rank": 793, "ranked": true, "rankOf": 950, "categoryRank": 13, "methodology": "0.4", "run": "2026-10-01", "scores": { "ergonomics": 69, "maintenance": 22, "payments": 10, "reliability": 61, "schema": 48, "security": 51, "transparency": 71 }, "pending": [ "performance", "tasks" ], "assessment": { "confidence": "medium", "date": "2026-10-09" }, "negative": 0, "verdict": "The REST reference covers 350 endpoint pages with filters, field selection, bulk calls and upsert by `sync_key`. SugarAI's AI Supplemental Terms forbid connecting a customer's or third party's AI agent or MCP connector to the APIs unless Sugar has approved it, tokens carry no scopes, and no OpenAPI file, trial or SLA was found.", "bestFor": "Companies already running Sugar Sell, Serve or Enterprise that want an agent to read and write records under a named user's roles, and that have Sugar's approval for the integration.", "strengths": [ "The 26.1 Developer Guide lists 350 REST endpoint pages, each with argument tables, a request and response example and a per-endpoint change log", "List calls take `fields`, `view`, `max_num` (default 20), `offset`, `order_by` and a filter grammar with 13 operators plus `$and` and `$or`", "`/integrate` endpoints upsert by `sync_key`, and `/bulk` runs a sequence of calls in one request with a status per call", "The Customer Terms of Service, the DPA and the security FAQ agree that customer data stays available for 120 days after termination and is then deleted", "SOC 2 Type II and ISO/IEC 27001:2022 per the trust page, a valid security.txt, and a public sub-processor list with countries" ], "weaknesses": [ "The AI Supplemental Terms forbid connecting customer-owned or third-party AI systems, agents or MCP connectors to the Services or APIs except through functionality Sugar has approved. This matters before any probe is run", "Access tokens come from an OAuth 2.0 password grant with a user's plaintext password, and the reference says there is no scope implementation", "No OpenAPI file or `llms.txt` was found. The published Postman collection holds 40 sample requests, dated 14 August 2025", "No trial signup, free tier or SLA was found. Sugar Sell starts at $68 a user a month billed annually and other products are quoted by sales", "SugarCloud may block an IP address sending more than 20 requests a second, and no 429 or Retry-After behaviour is documented", "The Customer Terms of Service forbid performing or disclosing benchmarking, availability or performance testing of the Services" ], "agentNotes": [ "Confirm that Sugar has approved the agent integration before connecting. The AI Supplemental Terms forbid unapproved AI agents and MCP connectors on the APIs", "POST to `/rest/v11_27/oauth2/token` with `grant_type` `password` and a `platform` other than `base`, `mobile` or `portal`, or the login can end the user's own session", "Send the access token in the `OAuth-Token` header. It lasts 60 minutes by default, so store the refresh token and not the password", "Stay under 20 requests a second on SugarCloud and reuse one session for batches. Over-limit traffic is blocked by IP address until support lifts it", "Page with `max_num` and `offset` until `next_offset` is -1, and pass `fields` to keep responses small", "Use `PATCH /integrate/:module/:sync_key_field_name/:sync_key_field_value` for writes that may be retried, since it inserts or updates by `sync_key`" ], "metrics": { "kind": "remote", "measured": false }, "reviewCount": 0, "avgRating": 0, "history": [ { "basis": "public evidence", "confidence": "medium", "grade": "D", "methodology": "0.4", "pending": [ "performance", "tasks" ], "run": "2026-10-01", "runLabel": "October 2026 research run", "score": 49.5 } ], "editorialScores": { "ergonomics": 69, "maintenance": 22, "payments": 10, "reliability": 61, "schema": 48, "security": 51, "transparency": 71 }, "provenanceScore": 70 }, "connect": { "http": "curl -X POST -H Cache-Control:no-cache -H \"Content-Type: application/json\" -d '{\n \"grant_type\":\"password\",\n \"client_id\":\"sugar\",\n \"client_secret\":\"\",\n \"username\":\"\u003cusername\u003e\",\n \"password\":\"\u003cpassword\u003e\",\n \"platform\":\"custom\"\n}' https://\u003csite_url\u003e/rest/\u003cversion\u003e/oauth2/token" }, "letme": { "capability": "https://letme.dev/crm.records", "tool": "https://letme.dev/sugarcrm" }, "area": "business", "unitPrices": [ { "item": "Sugar Sell Standard+", "unit": "seat-month", "usd": 68, "note": "billed annually" }, { "item": "Sugar Sell Advanced+", "unit": "seat-month", "usd": 98, "note": "billed annually" }, { "item": "Sugar Sell Premier+", "unit": "seat-month", "usd": 155, "note": "billed annually" }, { "item": "Sugar Connect+ add-on", "unit": "seat-month", "usd": 20, "note": "billed annually, on top of a Sell plan" } ], "provenance": { "legalEntity": "SugarAI Software Inc.", "domain": "sugarai.com", "domainRegistered": "2018-03-19", "endpointOnVendorDomain": false, "terms": "https://framerusercontent.com/assets/eu2GiGUMAeMAwAn8rqawpURGnP4.pdf", "privacy": "https://sugarai.com/legal/privacy-policy", "statusPage": "https://status.cloud.sugarai.com", "changelog": "", "securityTxt": "valid", "checked": "2026-10-09", "notes": [ "The Customer Terms of Service (published 7 April 2026) name the contracting entity by region. It is SugarAI Software Inc., a Delaware corporation at 548 Market Street PMB 59423, San Francisco, for all regions except Australia and New Zealand (SugarAI Australia Pty Ltd) and new UK customers (SugarAI UK Limited). California law governs outside the listed regions.", "The terms are a PDF on framerusercontent.com, the asset host of the vendor's Framer site, linked from sugarai.com/legal/customers. The same agreements on support.sugarai.com sit under a path robots.txt disallows.", "The API answers on each customer's instance at `https://\u003csite_url\u003e/rest/`. The host name of a SugarCloud instance was not established, so the endpoint is recorded as not on the vendor's domain.", "The privacy policy (effective 7 April 2026) covers the websites and the products and says Customer Data is processed under the subscription agreement.", "sugarai.com/.well-known/security.txt gives security@sugarcrm.com and expires on 1 April 2027.", "No dated API changelog or release notes page was reached. The documentation index lists its topics by script.", "RDAP gives 2018-03-19 for sugarai.com and 2004-03-05 for sugarcrm.com. The rename from SugarCRM to SugarAI was announced on 13 April 2026." ], "score": 70 }, "pageJsonUrl": "https://www.anchorterminal.com/tools/sugarcrm.json", "live": { "slug": "sugarcrm", "vendorStatus": { "page": "https://status.cloud.sugarai.com", "indicator": "unknown", "summary": "no machine-readable status found", "checkedAt": "2026-10-10T00:51:18.298826618Z" }, "pages": [ { "url": "https://sugarai.com/pricing", "kind": "pricing", "status": 200, "checkedAt": "2026-10-09T18:46:13.493112131Z", "changedAt": "0001-01-01T00:00:00Z", "fingerprint": "61ca2f4a5bc1" }, { "url": "https://sugarai.com/legal/privacy-policy", "kind": "privacy", "status": 200, "checkedAt": "2026-10-09T18:46:11.255505688Z", "changedAt": "0001-01-01T00:00:00Z", "fingerprint": "5755ea21e665" } ], "updatedAt": "2026-10-10T00:51:18.298826618Z" } }, "answer": "Zoho CRM scores 70.8 (BB) on agent readiness against SugarAI (SugarCRM)'s 49.5 (D), and leads in every scored category.", "b": { "slug": "zoho-crm", "name": "Zoho CRM", "vendor": "Zoho", "vendorUrl": "https://www.zoho.com/crm/", "kind": "http-api", "category": "crm", "summary": "Zoho CRM is a hosted sales CRM from Zoho. Agents reach it through the REST API v8, with record, search, query, bulk and notification endpoints behind OAuth 2.0, or through four pre-built remote MCP servers.", "url": "https://www.anchorterminal.com/tools/zoho-crm", "markdownUrl": "https://www.anchorterminal.com/tools/zoho-crm.md", "slimMarkdownUrl": "https://www.anchorterminal.com/tools/zoho-crm.min.md", "jsonUrl": "https://www.anchorterminal.com/api/v1/tools/zoho-crm.json", "repo": "https://github.com/zoho/crm-oas", "license": "Proprietary service under Zoho's Terms of Service. The server-side SDKs on GitHub are Apache-2.0", "transports": [ "http" ], "packages": [ { "registry": "npm", "name": "@zohocrm/nodejs-sdk-8.0" }, { "registry": "pypi", "name": "zohocrmsdk8-0" } ], "auth": "oauth", "authNotes": "OAuth 2.0 only. A person registers a client in the Zoho API console (a web application, or a self client for one organisation) and approves scopes, which narrow to one module and one operation. The access token lasts one hour and goes in `Authorization: Zoho-oauthtoken \u003ctoken\u003e`. The refresh token lasts until revoked. Each data centre has its own accounts host and API domain. Registration is self-serve, with no app review or sales approval for use inside one's own organisation.", "pricing": "freemium", "pricingNotes": "Free edition for three users with 5,000 API credits a day and no card at signup. Paid editions cost $14 to $52 a user a month billed yearly ($20 to $65 monthly) and have a 15-day trial. API calls draw on a daily credit allowance set by edition and user licences. Extra credits are pay as you go from $0.14 per 1,000 a day (https://www.zoho.com/crm/zohocrm-pricing.html, checked 2026-10-08).", "priceSummary": "$14 / seat-mo", "where": "local", "x402": { "level": "no", "evidence": "No x402, MPP or L402 in the API docs, the OpenAPI files or the pricing page (checked 2026-10-08).", "endpoints": [] }, "toolCount": null, "popularity": { "githubStars": null, "npmWeekly": 830, "pypiWeekly": 6148, "asOf": "2026-10-08" }, "docsUrl": "https://www.zoho.com/crm/developer/docs/api/v8/", "openapi": "https://github.com/zoho/crm-oas/tree/main/v8.0", "capabilities": [ "crm.records", "crm.pipeline", "crm.activities", "crm.search", "crm.webhooks" ], "tags": [ "hosted", "closed-source", "oauth", "openapi", "mcp", "webhooks", "free-tier", "no-card", "python", "nodejs", "java", "status-page", "bug-bounty", "soc2" ], "lastRelease": "2026-09-21", "graded": true, "anchor": { "graded": true, "score": 70.8, "grade": "BB", "agentReady": true, "rank": 145, "ranked": true, "rankOf": 950, "categoryRank": 2, "methodology": "0.4", "run": "2026-10-01", "scores": { "ergonomics": 81, "maintenance": 77, "payments": 40, "reliability": 72, "schema": 81, "security": 67, "transparency": 75 }, "pending": [ "performance", "tasks" ], "assessment": { "confidence": "medium", "date": "2026-10-08" }, "negative": 0, "verdict": "A public OpenAPI 3.1 description of 644 operations and OAuth scopes down to one module and one operation suit agent use, and the Free edition includes 5,000 API credits a day. The documented token refresh puts the client secret in the URL, and no SLA, deprecation policy or dated API changelog was found.", "bestFor": "Teams already on Zoho who want an agent to read and write leads, contacts, deals and activities with narrow scopes, and small teams that want a free edition with API access.", "strengths": [ "OpenAPI 3.1 files for 103 resources and 644 operations are public on GitHub, with a Markdown page per operation", "OAuth scopes narrow to one module and one operation, such as `ZohoCRM.modules.leads.READ`", "The `fields` parameter is mandatory on list calls, so responses carry only the fields requested (50 at most)", "Upsert matches on duplicate check fields, so a repeated create updates the record", "Free edition for three users with 5,000 API credits a day and no card at signup" ], "weaknesses": [ "The documented refresh and revoke calls put the refresh token and client secret in the URL query string", "No SLA, API deprecation policy or dated API changelog found in the reviewed pages", "429 is documented without a Retry-After header or backoff guidance", "Access tokens last one hour and hosts differ by data centre, so setup needs a token exchange and the right domain", "Sub-processor directory loads by script and the DPA is sent on request by email" ], "agentNotes": [ "Use the `api_domain` returned with the token, since each data centre has its own host (zohoapis.com, zohoapis.eu, zohoapis.in and others)", "Send `Authorization: Zoho-oauthtoken \u003ctoken\u003e` and refresh hourly. Put refresh parameters in the POST body, not the URL", "Pass `fields` on every list call. Page with `page` up to 2,000 records, then `page_token` up to 100,000", "Create through `/{module}/upsert` so a retry updates instead of duplicating", "Budget credits. Convert Lead costs 5, Send Mail 20, a bulk read 50, and calls through the MCP servers draw on the same allowance" ], "metrics": { "kind": "remote", "measured": false }, "reviewCount": 0, "avgRating": 0, "history": [ { "basis": "public evidence", "confidence": "medium", "grade": "BB", "methodology": "0.4", "pending": [ "performance", "tasks" ], "run": "2026-10-01", "runLabel": "October 2026 research run", "score": 70.8 } ], "editorialScores": { "ergonomics": 81, "maintenance": 77, "payments": 40, "reliability": 72, "schema": 81, "security": 67, "transparency": 54 }, "provenanceScore": 95 }, "connect": { "install": "pip install zohocrmsdk8-0", "http": "curl \"https://www.zohoapis.com/crm/v8/Leads?fields=Last_Name,Email\u0026per_page=5\" \\\n -X GET -H \"Authorization: Zoho-oauthtoken $ZOHO_ACCESS_TOKEN\"", "config": { "mcpServers": { "zoho-crm-data-insights": { "url": "https://zoho-crm-data-insights-60065097786.zohomcp.in/mcp/d17dfe13292e0414a929516bb8f8e797/message" } } } }, "letme": { "capability": "https://letme.dev/crm.records", "tool": "https://letme.dev/zoho-crm" }, "sameCompany": [ "zoho-books", "zoho-zeptomail", "zoho-desk", "zoho-recruit", "zoho-people", "zoho-mail" ], "area": "business", "unitPrices": [ { "item": "Standard", "unit": "seat-month", "usd": 14, "note": "billed yearly; $20 billed monthly" }, { "item": "Professional", "unit": "seat-month", "usd": 23, "note": "billed yearly; $35 billed monthly" }, { "item": "Enterprise", "unit": "seat-month", "usd": 40, "note": "billed yearly; $50 billed monthly" }, { "item": "Ultimate", "unit": "seat-month", "usd": 52, "note": "billed yearly; $65 billed monthly" }, { "item": "Add-on API credits, first 25,000 a day", "unit": "credit", "usd": 0.00014, "note": "$0.14 per 1,000 credits per 24 hours, falling to $0.025 per 1,000 above 250,000; billed for credits used" } ], "provenance": { "legalEntity": "Zoho Corporation Private Limited", "domain": "zoho.com", "domainRegistered": "2004-01-16", "domainNote": "API calls go to www.zohoapis.com and its regional equivalents, and the MCP servers to zohomcp.in hosts, both Zoho domains other than zoho.com.", "endpointOnVendorDomain": true, "terms": "https://www.zoho.com/terms.html", "privacy": "https://www.zoho.com/privacy.html", "statusPage": "https://status.zoho.com", "changelog": "https://www.zoho.com/crm/developer/docs/api/v8/whats-new.html", "securityTxt": "valid", "checked": "2026-10-08", "notes": [ "The Terms of Service (last updated 2 March 2022) are the service agreement for Zoho's online services. The contracting entity depends on the customer's region, Zoho Corporation Private Limited for India and Zoho Corporation for the United States (https://www.zoho.com/legal/zoho-contracting-entities.html).", "A separate Zoho Developer Agreement at https://www.zoho.com/developer/terms.html covers the developer tools and names Zoho Corporation Private Limited and its affiliates.", "The privacy policy was last updated on 22 December 2025 and covers Zoho's websites and the products on them.", "security.txt at www.zoho.com gives a bug bounty contact, security@zohocorp.com, a policy link and an expiry of 30 June 2028.", "What's New in V8 lists the additions in v8 without dates. No dated API changelog was found.", "RDAP for zoho.com gives a registration date of 2004-01-16." ], "score": 95 }, "pageJsonUrl": "https://www.anchorterminal.com/tools/zoho-crm.json", "live": { "slug": "zoho-crm", "vendorStatus": { "page": "https://status.zoho.com", "indicator": "unknown", "summary": "no machine-readable status found", "checkedAt": "2026-10-09T07:58:42.637952124Z" }, "versions": [ { "registry": "npm", "name": "@zohocrm/nodejs-sdk-8.0", "version": "4.0.0", "seenAt": "2026-10-09T17:29:52.595902236Z" }, { "registry": "pypi", "name": "zohocrmsdk8-0", "version": "7.0.0", "released": "2026-07-24", "seenAt": "2026-10-09T17:29:53.711029615Z" } ], "githubStars": 19, "npmWeekly": 441, "pypiWeekly": 6156, "securityTxt": { "url": "https://zoho.com/.well-known/security.txt", "state": "valid", "expires": "2028-06-30T23:59:59.000Z", "checkedAt": "2026-10-09T15:40:32.838784892Z" }, "pages": [ { "url": "https://www.zoho.com/crm/developer/docs/api/v8/whats-new.html", "kind": "changelog", "status": 304, "checkedAt": "2026-10-09T18:56:09.866091658Z", "changedAt": "0001-01-01T00:00:00Z", "fingerprint": "1ebe95070909" }, { "url": "https://www.zoho.com/crm/zohocrm-pricing.html", "kind": "pricing", "status": 304, "checkedAt": "2026-10-09T18:56:11.82146734Z", "changedAt": "0001-01-01T00:00:00Z", "fingerprint": "33ebba011ea1" }, { "url": "https://www.zoho.com/privacy.html", "kind": "privacy", "status": 200, "checkedAt": "2026-10-08T18:32:02.487387166Z", "changedAt": "0001-01-01T00:00:00Z", "fingerprint": "08dac5e34d5e" }, { "url": "https://www.zoho.com/terms.html", "kind": "terms", "status": 200, "checkedAt": "2026-10-08T18:32:04.479029194Z", "changedAt": "0001-01-01T00:00:00Z", "fingerprint": "05eeda99f291" } ], "updatedAt": "2026-10-09T18:56:11.82146734Z" } }, "facts": [ { "a": "HTTP API", "b": "HTTP API", "name": "Kind" }, { "a": "SugarAI Software Inc.", "b": "Zoho", "name": "Vendor" }, { "a": "no (local only)", "b": "no (local only)", "name": "Hosted endpoint" }, { "a": "HTTP", "b": "HTTP", "name": "Transports" }, { "a": "OAuth", "b": "OAuth", "name": "Auth" }, { "a": "Paid", "b": "Freemium", "name": "Pricing" }, { "a": "no", "b": "no", "name": "x402" }, { "a": "Proprietary service under the SugarAI Customer Terms of Service", "b": "Proprietary service under Zoho's Terms of Service. The server-side SDKs on GitHub are Apache-2.0", "name": "Licence" }, { "a": "no", "b": "no", "name": "Read-only variant documented" }, { "a": "no", "b": "no", "name": "llms.txt" }, { "a": "none", "b": "2026-09-21", "name": "Last release" }, { "a": "", "b": "2022-03-02", "name": "Terms last updated" }, { "a": "no date given", "b": "2025-12-22", "name": "Privacy policy last updated" }, { "a": "", "b": "yes", "name": "Customer content may train models" }, { "a": "", "b": "not found in the text", "name": "Terms restrict automated access" }, { "a": "", "b": "yes", "name": "Terms restrict benchmarking" }, { "a": "", "b": "not found in the text", "name": "Terms or service can change without notice" }, { "a": "", "b": "not found in the text", "name": "Arbitration or class-action waiver" }, { "a": "none", "b": "830 npm/wk, 6.1k PyPI/wk", "name": "Popularity" } ], "faq": [ { "answer": "Zoho CRM scores 70.8 (BB) on agent readiness against SugarAI (SugarCRM)'s 49.5 (D), and leads in every scored category.", "question": "Which is better for AI agents, SugarAI (SugarCRM) or Zoho CRM?" }, { "answer": "Both use an OAuth sign-in.", "question": "Do SugarAI (SugarCRM) and Zoho CRM need an API key?" }, { "answer": "No hosted endpoint is listed for SugarAI (SugarCRM). No hosted endpoint is listed for Zoho CRM.", "question": "Can an agent call SugarAI (SugarCRM) and Zoho CRM without installing anything?" } ], "goodFor": [ { "aheadOn": null, "also": null, "goodFor": "Companies already running Sugar Sell, Serve or Enterprise that want an agent to read and write records under a named user's roles, and that have Sugar's approval for the integration.", "slug": "sugarcrm", "watchFor": "The AI Supplemental Terms forbid connecting customer-owned or third-party AI systems, agents or MCP connectors to the Services or APIs except through functionality Sugar has approved. This matters before any probe is run" }, { "aheadOn": [ "Reliability, 72 against 61", "Schema \u0026 documentation, 81 against 48", "Agent ergonomics, 81 against 69", "Security \u0026 auth, 67 against 51", "Payments \u0026 pricing, 40 against 10", "Maintenance \u0026 community, 77 against 22" ], "also": [ "Agent-ready, a grade of BB or better", "Free to start without a card" ], "goodFor": "Teams already on Zoho who want an agent to read and write leads, contacts, deals and activities with narrow scopes, and small teams that want a free edition with API access.", "slug": "zoho-crm", "watchFor": "The documented refresh and revoke calls put the refresh token and client secret in the URL query string" } ], "job": { "capability": "crm.records", "name": "CRM records" }, "others": [ { "json": "https://www.anchorterminal.com/compare/affinity-vs-sugarcrm.json", "title": "Affinity vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/affinity-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/affinity-vs-zoho-crm.json", "title": "Affinity vs Zoho CRM", "url": "https://www.anchorterminal.com/compare/affinity-vs-zoho-crm" }, { "json": "https://www.anchorterminal.com/compare/attio-vs-sugarcrm.json", "title": "Attio API + MCP vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/attio-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/attio-vs-zoho-crm.json", "title": "Attio API + MCP vs Zoho CRM", "url": "https://www.anchorterminal.com/compare/attio-vs-zoho-crm" }, { "json": "https://www.anchorterminal.com/compare/capsule-crm-vs-sugarcrm.json", "title": "Capsule CRM vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/capsule-crm-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/capsule-crm-vs-zoho-crm.json", "title": "Capsule CRM vs Zoho CRM", "url": "https://www.anchorterminal.com/compare/capsule-crm-vs-zoho-crm" }, { "json": "https://www.anchorterminal.com/compare/close-vs-sugarcrm.json", "title": "Close API + MCP vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/close-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/close-vs-zoho-crm.json", "title": "Close API + MCP vs Zoho CRM", "url": "https://www.anchorterminal.com/compare/close-vs-zoho-crm" }, { "json": "https://www.anchorterminal.com/compare/copper-vs-sugarcrm.json", "title": "Copper API vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/copper-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/copper-vs-zoho-crm.json", "title": "Copper API vs Zoho CRM", "url": "https://www.anchorterminal.com/compare/copper-vs-zoho-crm" }, { "json": "https://www.anchorterminal.com/compare/dynamics-365-sales-vs-sugarcrm.json", "title": "Microsoft Dynamics 365 Sales vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/dynamics-365-sales-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/dynamics-365-sales-vs-zoho-crm.json", "title": "Microsoft Dynamics 365 Sales vs Zoho CRM", "url": "https://www.anchorterminal.com/compare/dynamics-365-sales-vs-zoho-crm" }, { "json": "https://www.anchorterminal.com/compare/folk-vs-sugarcrm.json", "title": "folk API + MCP vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/folk-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/folk-vs-zoho-crm.json", "title": "folk API + MCP vs Zoho CRM", "url": "https://www.anchorterminal.com/compare/folk-vs-zoho-crm" }, { "json": "https://www.anchorterminal.com/compare/freshsales-vs-sugarcrm.json", "title": "Freshsales API vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/freshsales-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/freshsales-vs-zoho-crm.json", "title": "Freshsales API vs Zoho CRM", "url": "https://www.anchorterminal.com/compare/freshsales-vs-zoho-crm" }, { "json": "https://www.anchorterminal.com/compare/hubspot-mcp-vs-sugarcrm.json", "title": "HubSpot API + MCP vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/hubspot-mcp-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/hubspot-mcp-vs-zoho-crm.json", "title": "HubSpot API + MCP vs Zoho CRM", "url": "https://www.anchorterminal.com/compare/hubspot-mcp-vs-zoho-crm" }, { "json": "https://www.anchorterminal.com/compare/nutshell-vs-sugarcrm.json", "title": "Nutshell vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/nutshell-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/nutshell-vs-zoho-crm.json", "title": "Nutshell vs Zoho CRM", "url": "https://www.anchorterminal.com/compare/nutshell-vs-zoho-crm" }, { "json": "https://www.anchorterminal.com/compare/pipedrive-vs-sugarcrm.json", "title": "Pipedrive API + MCP vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/pipedrive-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/pipedrive-vs-zoho-crm.json", "title": "Pipedrive API + MCP vs Zoho CRM", "url": "https://www.anchorterminal.com/compare/pipedrive-vs-zoho-crm" }, { "json": "https://www.anchorterminal.com/compare/salesflare-vs-sugarcrm.json", "title": "Salesflare vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/salesflare-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/salesflare-vs-zoho-crm.json", "title": "Salesflare vs Zoho CRM", "url": "https://www.anchorterminal.com/compare/salesflare-vs-zoho-crm" }, { "json": "https://www.anchorterminal.com/compare/salesforce-vs-sugarcrm.json", "title": "Salesforce API + MCP vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/salesforce-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/salesforce-vs-zoho-crm.json", "title": "Salesforce API + MCP vs Zoho CRM", "url": "https://www.anchorterminal.com/compare/salesforce-vs-zoho-crm" }, { "json": "https://www.anchorterminal.com/compare/streak-vs-sugarcrm.json", "title": "Streak API + MCP vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/streak-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/streak-vs-zoho-crm.json", "title": "Streak API + MCP vs Zoho CRM", "url": "https://www.anchorterminal.com/compare/streak-vs-zoho-crm" }, { "json": "https://www.anchorterminal.com/compare/sugarcrm-vs-twenty.json", "title": "SugarAI (SugarCRM) vs Twenty API + MCP", "url": "https://www.anchorterminal.com/compare/sugarcrm-vs-twenty" }, { "json": "https://www.anchorterminal.com/compare/twenty-vs-zoho-crm.json", "title": "Twenty API + MCP vs Zoho CRM", "url": "https://www.anchorterminal.com/compare/twenty-vs-zoho-crm" } ], "scores": [ { "by": 11, "edge": "zoho-crm", "key": "reliability", "name": "Reliability", "sugarcrm": 61, "weight": 16, "zoho-crm": 72 }, { "key": "performance", "name": "Performance", "pending": true, "weight": 10 }, { "by": 33, "edge": "zoho-crm", "key": "schema", "name": "Schema \u0026 documentation", "sugarcrm": 48, "weight": 13, "zoho-crm": 81 }, { "by": 12, "edge": "zoho-crm", "key": "ergonomics", "name": "Agent ergonomics", "sugarcrm": 69, "weight": 13, "zoho-crm": 81 }, { "by": 16, "edge": "zoho-crm", "key": "security", "name": "Security \u0026 auth", "sugarcrm": 51, "weight": 14, "zoho-crm": 67 }, { "by": 30, "edge": "zoho-crm", "key": "payments", "name": "Payments \u0026 pricing", "sugarcrm": 10, "weight": 10, "zoho-crm": 40 }, { "key": "tasks", "name": "Task success", "pending": true, "weight": 10 }, { "by": 55, "edge": "zoho-crm", "key": "maintenance", "name": "Maintenance \u0026 community", "sugarcrm": 22, "weight": 7, "zoho-crm": 77 }, { "by": 4, "edge": "zoho-crm", "key": "transparency", "name": "Transparency \u0026 trust", "sugarcrm": 71, "weight": 7, "zoho-crm": 75 } ], "summary": "Zoho CRM scores 70.8 (BB) on agent readiness against SugarAI (SugarCRM)'s 49.5 (D), and leads in every scored category. Both do crm records.", "verdicts": { "sugarcrm": "The REST reference covers 350 endpoint pages with filters, field selection, bulk calls and upsert by `sync_key`. SugarAI's AI Supplemental Terms forbid connecting a customer's or third party's AI agent or MCP connector to the APIs unless Sugar has approved it, tokens carry no scopes, and no OpenAPI file, trial or SLA was found.", "zoho-crm": "A public OpenAPI 3.1 description of 644 operations and OAuth scopes down to one module and one operation suit agent use, and the Free edition includes 5,000 API credits a day. The documented token refresh puts the client secret in the URL, and no SLA, deprecation policy or dated API changelog was found." } }, "kind": "anchor.page", "links": { "api": "https://www.anchorterminal.com/api/v1/index.json", "html": "https://www.anchorterminal.com/compare/sugarcrm-vs-zoho-crm", "json": "https://www.anchorterminal.com/compare/sugarcrm-vs-zoho-crm.json", "llms": "https://www.anchorterminal.com/llms.txt", "markdown": "https://www.anchorterminal.com/compare/sugarcrm-vs-zoho-crm.md", "slim": "https://www.anchorterminal.com/compare/sugarcrm-vs-zoho-crm.min.md" }, "markdown": "Zoho CRM scores 70.8 (BB) on agent readiness against SugarAI (SugarCRM)'s 49.5 (D), and leads in every scored category. Both do crm records.\n\n- SugarAI (SugarCRM): grade D, 49.5/100, rank #793 of 950. Markdown https://www.anchorterminal.com/tools/sugarcrm.md · JSON https://www.anchorterminal.com/api/v1/tools/sugarcrm.json\n- Zoho CRM: grade BB, 70.8/100, rank #145 of 950. Markdown https://www.anchorterminal.com/tools/zoho-crm.md · JSON https://www.anchorterminal.com/api/v1/tools/zoho-crm.json\n- Best CRM and customer-platform tools for AI agents: https://www.anchorterminal.com/best/crm/index.md\n- All 136 crm comparisons: https://www.anchorterminal.com/compare/crm/index.md\n\n## Which one, for what\n\n### SugarAI (SugarCRM) (D)\n\nGood for: Companies already running Sugar Sell, Serve or Enterprise that want an agent to read and write records under a named user's roles, and that have Sugar's approval for the integration.\n\nWatch for: The AI Supplemental Terms forbid connecting customer-owned or third-party AI systems, agents or MCP connectors to the Services or APIs except through functionality Sugar has approved. This matters before any probe is run\n\n### Zoho CRM (BB)\n\nGood for: Teams already on Zoho who want an agent to read and write leads, contacts, deals and activities with narrow scopes, and small teams that want a free edition with API access.\n\nAhead on:\n- Reliability, 72 against 61\n- Schema \u0026 documentation, 81 against 48\n- Agent ergonomics, 81 against 69\n- Security \u0026 auth, 67 against 51\n- Payments \u0026 pricing, 40 against 10\n- Maintenance \u0026 community, 77 against 22\n\nAlso in its favour:\n- Agent-ready, a grade of BB or better\n- Free to start without a card\n\nWatch for: The documented refresh and revoke calls put the refresh token and client secret in the URL query string\n\n\n## Score by category\n\n| Category | Weight | SugarAI (SugarCRM) | Zoho CRM | Edge |\n| --- | --- | --- | --- | --- |\n| Reliability | 16% (20 this run) | 61 | 72 | Zoho CRM +11 |\n| Performance | 10%, pending | pending | pending | not scored in this run |\n| Schema \u0026 documentation | 13% (16.2 this run) | 48 | 81 | Zoho CRM +33 |\n| Agent ergonomics | 13% (16.2 this run) | 69 | 81 | Zoho CRM +12 |\n| Security \u0026 auth | 14% (17.5 this run) | 51 | 67 | Zoho CRM +16 |\n| Payments \u0026 pricing | 10% (12.5 this run) | 10 | 40 | Zoho CRM +30 |\n| Task success | 10%, pending | pending | pending | not scored in this run |\n| Maintenance \u0026 community | 7% (8.8 this run) | 22 | 77 | Zoho CRM +55 |\n| Transparency \u0026 trust | 7% (8.8 this run) | 71 | 75 | Zoho CRM +4 |\n| Negative events | ≤15 | 0 | 0 | |\n| **Total** | | **49.5 · D** | **70.8 · BB** | |\n\n## Facts side by side\n\n| Fact | SugarAI (SugarCRM) | Zoho CRM |\n| --- | --- | --- |\n| Kind | HTTP API | HTTP API |\n| Vendor | SugarAI Software Inc. | Zoho |\n| Hosted endpoint | no (local only) | no (local only) |\n| Transports | HTTP | HTTP |\n| Auth | OAuth | OAuth |\n| Pricing | Paid | Freemium |\n| x402 | no | no |\n| Licence | Proprietary service under the SugarAI Customer Terms of Service | Proprietary service under Zoho's Terms of Service. The server-side SDKs on GitHub are Apache-2.0 |\n| Read-only variant documented | no | no |\n| llms.txt | no | no |\n| Last release | none | 2026-09-21 |\n| Terms last updated | | 2022-03-02 |\n| Privacy policy last updated | no date given | 2025-12-22 |\n| Customer content may train models | | yes |\n| Terms restrict automated access | | not found in the text |\n| Terms restrict benchmarking | | yes |\n| Terms or service can change without notice | | not found in the text |\n| Arbitration or class-action waiver | | not found in the text |\n| Popularity | none | 830 npm/wk, 6.1k PyPI/wk |\n\n## Verdicts\n\n**SugarAI (SugarCRM).** The REST reference covers 350 endpoint pages with filters, field selection, bulk calls and upsert by `sync_key`. SugarAI's AI Supplemental Terms forbid connecting a customer's or third party's AI agent or MCP connector to the APIs unless Sugar has approved it, tokens carry no scopes, and no OpenAPI file, trial or SLA was found.\n\n**Zoho CRM.** A public OpenAPI 3.1 description of 644 operations and OAuth scopes down to one module and one operation suit agent use, and the Free edition includes 5,000 API credits a day. The documented token refresh puts the client secret in the URL, and no SLA, deprecation policy or dated API changelog was found.\n\n## Before you call either\n\n### SugarAI (SugarCRM)\n\n1. Confirm that Sugar has approved the agent integration before connecting. The AI Supplemental Terms forbid unapproved AI agents and MCP connectors on the APIs\n2. POST to `/rest/v11_27/oauth2/token` with `grant_type` `password` and a `platform` other than `base`, `mobile` or `portal`, or the login can end the user's own session\n3. Send the access token in the `OAuth-Token` header. It lasts 60 minutes by default, so store the refresh token and not the password\n4. Stay under 20 requests a second on SugarCloud and reuse one session for batches. Over-limit traffic is blocked by IP address until support lifts it\n5. Page with `max_num` and `offset` until `next_offset` is -1, and pass `fields` to keep responses small\n6. Use `PATCH /integrate/:module/:sync_key_field_name/:sync_key_field_value` for writes that may be retried, since it inserts or updates by `sync_key`\n\n### Zoho CRM\n\n1. Use the `api_domain` returned with the token, since each data centre has its own host (zohoapis.com, zohoapis.eu, zohoapis.in and others)\n2. Send `Authorization: Zoho-oauthtoken \u003ctoken\u003e` and refresh hourly. Put refresh parameters in the POST body, not the URL\n3. Pass `fields` on every list call. Page with `page` up to 2,000 records, then `page_token` up to 100,000\n4. Create through `/{module}/upsert` so a retry updates instead of duplicating\n5. Budget credits. Convert Lead costs 5, Send Mail 20, a bulk read 50, and calls through the MCP servers draw on the same allowance\n\n## Questions\n\n### Which is better for AI agents, SugarAI (SugarCRM) or Zoho CRM?\n\nZoho CRM scores 70.8 (BB) on agent readiness against SugarAI (SugarCRM)'s 49.5 (D), and leads in every scored category.\n\n### Do SugarAI (SugarCRM) and Zoho CRM need an API key?\n\nBoth use an OAuth sign-in.\n\n### Can an agent call SugarAI (SugarCRM) and Zoho CRM without installing anything?\n\nNo hosted endpoint is listed for SugarAI (SugarCRM). No hosted endpoint is listed for Zoho CRM.\n\n\n## For agents\n\n- This comparison as JSON: https://www.anchorterminal.com/compare/sugarcrm-vs-zoho-crm.json, and with the fewest tokens: https://www.anchorterminal.com/compare/sugarcrm-vs-zoho-crm.min.md\n- Over MCP at https://www.anchorterminal.com/mcp (no key): `compare_tools {\"a\": \"sugarcrm\", \"b\": \"zoho-crm\"}`. From a terminal: `anchor compare sugarcrm zoho-crm`\n- Each listing in full: https://www.anchorterminal.com/api/v1/tools/sugarcrm.json and https://www.anchorterminal.com/api/v1/tools/zoho-crm.json\n\n## Other comparisons with SugarAI (SugarCRM) or Zoho CRM\n\n- [Affinity vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/affinity-vs-sugarcrm.md)\n- [Affinity vs Zoho CRM](https://www.anchorterminal.com/compare/affinity-vs-zoho-crm.md)\n- [Attio API + MCP vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/attio-vs-sugarcrm.md)\n- [Attio API + MCP vs Zoho CRM](https://www.anchorterminal.com/compare/attio-vs-zoho-crm.md)\n- [Capsule CRM vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/capsule-crm-vs-sugarcrm.md)\n- [Capsule CRM vs Zoho CRM](https://www.anchorterminal.com/compare/capsule-crm-vs-zoho-crm.md)\n- [Close API + MCP vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/close-vs-sugarcrm.md)\n- [Close API + MCP vs Zoho CRM](https://www.anchorterminal.com/compare/close-vs-zoho-crm.md)\n- [Copper API vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/copper-vs-sugarcrm.md)\n- [Copper API vs Zoho CRM](https://www.anchorterminal.com/compare/copper-vs-zoho-crm.md)\n- [Microsoft Dynamics 365 Sales vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/dynamics-365-sales-vs-sugarcrm.md)\n- [Microsoft Dynamics 365 Sales vs Zoho CRM](https://www.anchorterminal.com/compare/dynamics-365-sales-vs-zoho-crm.md)\n- [folk API + MCP vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/folk-vs-sugarcrm.md)\n- [folk API + MCP vs Zoho CRM](https://www.anchorterminal.com/compare/folk-vs-zoho-crm.md)\n- [Freshsales API vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/freshsales-vs-sugarcrm.md)\n- [Freshsales API vs Zoho CRM](https://www.anchorterminal.com/compare/freshsales-vs-zoho-crm.md)\n- [HubSpot API + MCP vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/hubspot-mcp-vs-sugarcrm.md)\n- [HubSpot API + MCP vs Zoho CRM](https://www.anchorterminal.com/compare/hubspot-mcp-vs-zoho-crm.md)\n- [Nutshell vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/nutshell-vs-sugarcrm.md)\n- [Nutshell vs Zoho CRM](https://www.anchorterminal.com/compare/nutshell-vs-zoho-crm.md)\n- [Pipedrive API + MCP vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/pipedrive-vs-sugarcrm.md)\n- [Pipedrive API + MCP vs Zoho CRM](https://www.anchorterminal.com/compare/pipedrive-vs-zoho-crm.md)\n- [Salesflare vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/salesflare-vs-sugarcrm.md)\n- [Salesflare vs Zoho CRM](https://www.anchorterminal.com/compare/salesflare-vs-zoho-crm.md)\n- [Salesforce API + MCP vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/salesforce-vs-sugarcrm.md)\n- [Salesforce API + MCP vs Zoho CRM](https://www.anchorterminal.com/compare/salesforce-vs-zoho-crm.md)\n- [Streak API + MCP vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/streak-vs-sugarcrm.md)\n- [Streak API + MCP vs Zoho CRM](https://www.anchorterminal.com/compare/streak-vs-zoho-crm.md)\n- [SugarAI (SugarCRM) vs Twenty API + MCP](https://www.anchorterminal.com/compare/sugarcrm-vs-twenty.md)\n- [Twenty API + MCP vs Zoho CRM](https://www.anchorterminal.com/compare/twenty-vs-zoho-crm.md)\n", "meta": { "attribution": "Anchor Terminal (https://www.anchorterminal.com)", "docs": "https://www.anchorterminal.com/docs/", "generatedAt": "2026-10-10", "license": "CC-BY-4.0", "method": "https://www.anchorterminal.com/benchmark/", "methodology": "0.4", "openapi": "https://www.anchorterminal.com/openapi.json", "preview": false, "run": "2026-10-01", "runLabel": "October 2026 research run" }, "page": { "breadcrumbs": [ { "name": "Home", "url": "https://www.anchorterminal.com/" }, { "name": "Compare", "url": "https://www.anchorterminal.com/compare/" }, { "name": "SugarAI (SugarCRM) vs Zoho CRM", "url": "" } ], "description": "Zoho CRM scores 70.8 (BB) to SugarAI's 49.5 (D) for crm records. Prices, MCP, x402, uptime and agent notes side by side.", "facts": [ "SugarAI (SugarCRM) D 49.5", "Zoho CRM BB 70.8", "scores" ], "h1": "SugarAI (SugarCRM) vs Zoho CRM", "image": "https://www.anchorterminal.com/assets/og/compare-sugarcrm-vs-zoho-crm.png", "path": "/compare/sugarcrm-vs-zoho-crm", "published": "2026-10-01", "section": "tools", "title": "SugarAI vs Zoho CRM for AI agents in 2026: scores and prices", "toc": null, "updated": "2026-10-09", "url": "https://www.anchorterminal.com/compare/sugarcrm-vs-zoho-crm" }, "tokens": { "markdown": 2650, "slim": 680 }, "version": 1 }