{ "data": { "a": { "slug": "sugarcrm", "name": "SugarAI (SugarCRM)", "vendor": "SugarAI Software Inc.", "vendorUrl": "https://sugarai.com", "kind": "http-api", "category": "crm", "summary": "SugarAI, formerly SugarCRM, sells the Sugar Sell, Serve and Enterprise CRM applications, hosted on SugarCloud or installed on-site. Agents reach records through a versioned REST API (v11.27 in release 26.1) on each customer instance, with a legacy SOAP API.", "url": "https://www.anchorterminal.com/tools/sugarcrm", "markdownUrl": "https://www.anchorterminal.com/tools/sugarcrm.md", "slimMarkdownUrl": "https://www.anchorterminal.com/tools/sugarcrm.min.md", "jsonUrl": "https://www.anchorterminal.com/api/v1/tools/sugarcrm.json", "license": "Proprietary service under the SugarAI Customer Terms of Service", "transports": [ "http" ], "packages": [], "auth": "oauth", "authNotes": "Access follows a sales contract. An admin creates a Sugar user, and the caller POSTs that user's username and plaintext password to `/rest/v11_27/oauth2/token` with `grant_type` `password`. The default `client_id` is `sugar` with an empty secret, and an admin can create other OAuth keys. The token goes in the `OAuth-Token` header, lasts 60 minutes by default and is renewed with a refresh token valid for up to two weeks. The reference says there is no scope implementation, so a token has the user's roles and teams. An admin can obtain a token as another user through `/oauth2/sudo/:user_name`. SugarCloud instances must use SugarIdentity.", "pricing": "paid", "pricingNotes": "Sugar Sell costs $68 (Standard+), $98 (Advanced+) or $155 (Premier+) a user a month, billed annually. No free tier or self-serve trial was found, and the site asks visitors to book a demo or contact sales. API calls are not priced separately. Sandboxes are included on Sell Standard and above per the SugarCloud Offerings page, and are provisioned through a support case (https://sugarai.com/pricing, checked 2026-10-09).", "priceSummary": "$68 / seat-mo", "where": "local", "x402": { "level": "no", "evidence": "No x402, MPP or L402 in the Developer Guide, the Postman collection or the pricing page (checked 2026-10-09).", "endpoints": [] }, "toolCount": null, "popularity": { "githubStars": null, "npmWeekly": null, "pypiWeekly": null, "asOf": "2026-10-09" }, "docsUrl": "https://support.sugarai.com/documentation/sugar_developer/sugar_developer_guide_26.1/integration/web_services/", "capabilities": [ "crm.records", "crm.search", "crm.pipeline", "crm.activities" ], "tags": [ "hosted", "on-site", "closed-source", "oauth", "rest", "soap", "sales-led", "status-page", "soc2", "iso27001", "security-txt" ], "graded": true, "anchor": { "graded": true, "score": 49.5, "grade": "D", "agentReady": false, "rank": 793, "ranked": true, "rankOf": 950, "categoryRank": 13, "methodology": "0.4", "run": "2026-10-01", "scores": { "ergonomics": 69, "maintenance": 22, "payments": 10, "reliability": 61, "schema": 48, "security": 51, "transparency": 71 }, "pending": [ "performance", "tasks" ], "assessment": { "confidence": "medium", "date": "2026-10-09" }, "negative": 0, "verdict": "The REST reference covers 350 endpoint pages with filters, field selection, bulk calls and upsert by `sync_key`. SugarAI's AI Supplemental Terms forbid connecting a customer's or third party's AI agent or MCP connector to the APIs unless Sugar has approved it, tokens carry no scopes, and no OpenAPI file, trial or SLA was found.", "bestFor": "Companies already running Sugar Sell, Serve or Enterprise that want an agent to read and write records under a named user's roles, and that have Sugar's approval for the integration.", "strengths": [ "The 26.1 Developer Guide lists 350 REST endpoint pages, each with argument tables, a request and response example and a per-endpoint change log", "List calls take `fields`, `view`, `max_num` (default 20), `offset`, `order_by` and a filter grammar with 13 operators plus `$and` and `$or`", "`/integrate` endpoints upsert by `sync_key`, and `/bulk` runs a sequence of calls in one request with a status per call", "The Customer Terms of Service, the DPA and the security FAQ agree that customer data stays available for 120 days after termination and is then deleted", "SOC 2 Type II and ISO/IEC 27001:2022 per the trust page, a valid security.txt, and a public sub-processor list with countries" ], "weaknesses": [ "The AI Supplemental Terms forbid connecting customer-owned or third-party AI systems, agents or MCP connectors to the Services or APIs except through functionality Sugar has approved. This matters before any probe is run", "Access tokens come from an OAuth 2.0 password grant with a user's plaintext password, and the reference says there is no scope implementation", "No OpenAPI file or `llms.txt` was found. The published Postman collection holds 40 sample requests, dated 14 August 2025", "No trial signup, free tier or SLA was found. Sugar Sell starts at $68 a user a month billed annually and other products are quoted by sales", "SugarCloud may block an IP address sending more than 20 requests a second, and no 429 or Retry-After behaviour is documented", "The Customer Terms of Service forbid performing or disclosing benchmarking, availability or performance testing of the Services" ], "agentNotes": [ "Confirm that Sugar has approved the agent integration before connecting. The AI Supplemental Terms forbid unapproved AI agents and MCP connectors on the APIs", "POST to `/rest/v11_27/oauth2/token` with `grant_type` `password` and a `platform` other than `base`, `mobile` or `portal`, or the login can end the user's own session", "Send the access token in the `OAuth-Token` header. It lasts 60 minutes by default, so store the refresh token and not the password", "Stay under 20 requests a second on SugarCloud and reuse one session for batches. Over-limit traffic is blocked by IP address until support lifts it", "Page with `max_num` and `offset` until `next_offset` is -1, and pass `fields` to keep responses small", "Use `PATCH /integrate/:module/:sync_key_field_name/:sync_key_field_value` for writes that may be retried, since it inserts or updates by `sync_key`" ], "metrics": { "kind": "remote", "measured": false }, "reviewCount": 0, "avgRating": 0, "history": [ { "basis": "public evidence", "confidence": "medium", "grade": "D", "methodology": "0.4", "pending": [ "performance", "tasks" ], "run": "2026-10-01", "runLabel": "October 2026 research run", "score": 49.5 } ], "editorialScores": { "ergonomics": 69, "maintenance": 22, "payments": 10, "reliability": 61, "schema": 48, "security": 51, "transparency": 71 }, "provenanceScore": 70 }, "connect": { "http": "curl -X POST -H Cache-Control:no-cache -H \"Content-Type: application/json\" -d '{\n \"grant_type\":\"password\",\n \"client_id\":\"sugar\",\n \"client_secret\":\"\",\n \"username\":\"\u003cusername\u003e\",\n \"password\":\"\u003cpassword\u003e\",\n \"platform\":\"custom\"\n}' https://\u003csite_url\u003e/rest/\u003cversion\u003e/oauth2/token" }, "letme": { "capability": "https://letme.dev/crm.records", "tool": "https://letme.dev/sugarcrm" }, "area": "business", "unitPrices": [ { "item": "Sugar Sell Standard+", "unit": "seat-month", "usd": 68, "note": "billed annually" }, { "item": "Sugar Sell Advanced+", "unit": "seat-month", "usd": 98, "note": "billed annually" }, { "item": "Sugar Sell Premier+", "unit": "seat-month", "usd": 155, "note": "billed annually" }, { "item": "Sugar Connect+ add-on", "unit": "seat-month", "usd": 20, "note": "billed annually, on top of a Sell plan" } ], "provenance": { "legalEntity": "SugarAI Software Inc.", "domain": "sugarai.com", "domainRegistered": "2018-03-19", "endpointOnVendorDomain": false, "terms": "https://framerusercontent.com/assets/eu2GiGUMAeMAwAn8rqawpURGnP4.pdf", "privacy": "https://sugarai.com/legal/privacy-policy", "statusPage": "https://status.cloud.sugarai.com", "changelog": "", "securityTxt": "valid", "checked": "2026-10-09", "notes": [ "The Customer Terms of Service (published 7 April 2026) name the contracting entity by region. It is SugarAI Software Inc., a Delaware corporation at 548 Market Street PMB 59423, San Francisco, for all regions except Australia and New Zealand (SugarAI Australia Pty Ltd) and new UK customers (SugarAI UK Limited). California law governs outside the listed regions.", "The terms are a PDF on framerusercontent.com, the asset host of the vendor's Framer site, linked from sugarai.com/legal/customers. The same agreements on support.sugarai.com sit under a path robots.txt disallows.", "The API answers on each customer's instance at `https://\u003csite_url\u003e/rest/`. The host name of a SugarCloud instance was not established, so the endpoint is recorded as not on the vendor's domain.", "The privacy policy (effective 7 April 2026) covers the websites and the products and says Customer Data is processed under the subscription agreement.", "sugarai.com/.well-known/security.txt gives security@sugarcrm.com and expires on 1 April 2027.", "No dated API changelog or release notes page was reached. The documentation index lists its topics by script.", "RDAP gives 2018-03-19 for sugarai.com and 2004-03-05 for sugarcrm.com. The rename from SugarCRM to SugarAI was announced on 13 April 2026." ], "score": 70 }, "pageJsonUrl": "https://www.anchorterminal.com/tools/sugarcrm.json", "live": { "slug": "sugarcrm", "vendorStatus": { "page": "https://status.cloud.sugarai.com", "indicator": "unknown", "summary": "no machine-readable status found", "checkedAt": "2026-10-10T00:51:18.298826618Z" }, "pages": [ { "url": "https://sugarai.com/pricing", "kind": "pricing", "status": 200, "checkedAt": "2026-10-09T18:46:13.493112131Z", "changedAt": "0001-01-01T00:00:00Z", "fingerprint": "61ca2f4a5bc1" }, { "url": "https://sugarai.com/legal/privacy-policy", "kind": "privacy", "status": 200, "checkedAt": "2026-10-09T18:46:11.255505688Z", "changedAt": "0001-01-01T00:00:00Z", "fingerprint": "5755ea21e665" } ], "updatedAt": "2026-10-10T00:51:18.298826618Z" } }, "answer": "Twenty API + MCP scores 65.9 (B) on agent readiness against SugarAI (SugarCRM)'s 49.5 (D), and leads in 6 of 7 scored categories. SugarAI (SugarCRM) leads on reliability.", "b": { "slug": "twenty", "name": "Twenty API + MCP", "vendor": "Twenty", "vendorUrl": "https://twenty.com", "kind": "http-api", "category": "crm", "summary": "Open-source CRM, hosted at twenty.com or self-hosted with Docker.", "url": "https://www.anchorterminal.com/tools/twenty", "markdownUrl": "https://www.anchorterminal.com/tools/twenty.md", "slimMarkdownUrl": "https://www.anchorterminal.com/tools/twenty.min.md", "jsonUrl": "https://www.anchorterminal.com/api/v1/tools/twenty.json", "repo": "https://github.com/twentyhq/twenty", "license": "AGPL-3.0", "transports": [ "http", "streamable-http" ], "remoteUrl": "https://api.twenty.com/rest", "packages": [ { "registry": "npm", "name": "twenty-sdk" } ], "auth": "mixed", "authNotes": "Bearer API key made under Settings, shown once, and optionally bound to a role to limit what it can touch. OAuth for apps acting for users. The MCP endpoint (https://\u003cworkspace\u003e/mcp) takes OAuth with dynamic client registration or the same API key in the Authorization header.", "pricing": "freemium", "pricingNotes": "Self-hosting the AGPL core is free (the Pro plan at $0 self-hosted, Organization $19 a user a month yearly or $25 monthly). Cloud Pro $9 a user a month yearly or $12 monthly, Cloud Organization $19 or $25 (adds SSO, row-level permissions and a custom domain), Enterprise from $50,000 a year with an SLA. API, webhooks and MCP are on every cloud plan. The server's billing defaults give a 30-day trial with a card or 7 days without one (https://twenty.com/pricing).", "priceSummary": "$9 / seat-mo", "where": "hosted", "x402": { "level": "no", "evidence": "No payments. Access follows the cloud plan or your own server.", "endpoints": [] }, "toolCount": null, "popularity": { "githubStars": 57739, "npmWeekly": 25528, "pypiWeekly": null, "asOf": "2026-09-30" }, "docsUrl": "https://docs.twenty.com", "llmsTxt": "https://docs.twenty.com/llms.txt", "capabilities": [ "crm.records", "crm.pipeline", "crm.activities", "crm.search", "crm.webhooks" ], "tags": [ "hosted", "open-source", "self-hosted", "local", "mcp", "llms-txt", "webhooks", "typescript", "freemium" ], "lastRelease": "2026-09-30", "graded": true, "anchor": { "graded": true, "score": 65.9, "grade": "B", "agentReady": false, "rank": 308, "ranked": true, "rankOf": 950, "categoryRank": 5, "methodology": "0.4", "run": "2026-10-01", "scores": { "ergonomics": 80, "maintenance": 97, "payments": 30, "reliability": 46, "schema": 88, "security": 58, "transparency": 80 }, "pending": [ "performance", "tasks" ], "assessment": { "confidence": "medium", "date": "2026-10-01" }, "negative": 0, "verdict": "Six MCP meta-tools by default with schemas loaded on demand, and `?mode=direct` for clients that load lazily. No status page found.", "bestFor": "Teams that want an open-source CRM they can self-host or extend with custom objects, and an MCP server that stays cheap in context.", "strengths": [ "Six MCP meta-tools by default with schemas loaded on demand, and `?mode=direct` for clients that load lazily", "Per-workspace OpenAPI for core and metadata, custom objects included", "API keys carry a required expiry, revocation and an optional role binding", "AGPL-3.0 core, self-hostable, with fourteen release tags in September 2026", "Subprocessors with locations kept in a DPA file that CI syncs weekly" ], "weaknesses": [ "No status page found", "`execute_tool` isn't flagged destructive even though it can delete records, objects and fields", "Cloud limit of 100 requests a minute", "Self-hosted telemetry is on by default and sends sign-up emails and names", "No SOC 2 or bug bounty found, and the trust centre renders client-side" ], "agentNotes": [ "Call `learn_tools` with every tool name you need in one call before `execute_tool`", "Build CRUD names from the grammar (`find_many_companies`, `upsert_many_people`) instead of browsing the catalogue", "Pass one category to `get_tool_catalog`, since an unfiltered call returns hundreds of operations", "Load the matching skill before any workflow or metadata tool, as the server instructions require", "Batch up to 60 records a call to stay inside 100 requests a minute" ], "metrics": { "kind": "remote", "measured": false }, "reviewCount": 2, "avgRating": 3.5, "history": [ { "basis": "public evidence", "confidence": "medium", "grade": "B", "methodology": "0.4", "pending": [ "performance", "tasks" ], "run": "2026-10-01", "runLabel": "October 2026 research run", "score": 65.9 } ], "editorialScores": { "ergonomics": 80, "maintenance": 97, "payments": 30, "reliability": 46, "schema": 88, "security": 58, "transparency": 69 }, "provenanceScore": 90 }, "connect": { "http": "curl \"https://api.twenty.com/rest/companies?limit=5\" -H \"Authorization: Bearer $TWENTY_API_KEY\"", "claudeCode": "claude mcp add --transport http twenty https://\u003cyour-workspace\u003e.twenty.com/mcp", "config": { "mcpServers": { "twenty": { "headers": { "Authorization": "Bearer $TWENTY_API_KEY" }, "type": "streamable-http", "url": "https://\u003cyour-workspace\u003e.twenty.com/mcp" } } } }, "letme": { "capability": "https://letme.dev/crm.records", "tool": "https://letme.dev/twenty" }, "area": "business", "unitPrices": [ { "item": "Cloud Pro", "unit": "seat-month", "usd": 9, "note": "billed yearly; API and MCP on every plan" }, { "item": "Cloud Organization", "unit": "seat-month", "usd": 19, "note": "billed yearly" }, { "item": "Self-hosted", "unit": "month", "usd": 0, "note": "AGPL core, you pay for your own servers" } ], "provenance": { "legalEntity": "Twenty.com PBC", "domain": "twenty.com", "domainRegistered": "2004-09-01", "domainNote": "twenty.com was registered in 2004, long before the Twenty project started in 2022.", "endpointOnVendorDomain": true, "terms": "https://twenty.com/terms", "privacy": "https://twenty.com/privacy-policy", "statusPage": "", "changelog": "https://twenty.com/releases", "securityTxt": "valid", "checked": "2026-10-01", "notes": [ "status.twenty.com serves the Twenty app shell rather than a status page, and the website links only a trust centre (trust.twenty.com).", "security.txt has Contact and Policy lines but no Expires field." ], "score": 90 }, "pageJsonUrl": "https://www.anchorterminal.com/tools/twenty.json", "live": { "slug": "twenty", "probe": { "target": "https://api.twenty.com/rest", "method": "get", "lastAt": "2026-10-10T03:53:47.558131193Z", "lastOk": true, "lastStatus": 404, "lastMs": 66, "authRequired": false, "uptime24h": 100, "uptime30d": 99.96, "p50ms24h": 86, "p95ms24h": 217, "samples24h": 249, "samples30d": 2476, "days": [ { "date": "2026-09-30", "probes": 35, "ok": 35 }, { "date": "2026-10-01", "probes": 276, "ok": 276 }, { "date": "2026-10-02", "probes": 248, "ok": 247 }, { "date": "2026-10-03", "probes": 271, "ok": 271 }, { "date": "2026-10-04", "probes": 272, "ok": 272 }, { "date": "2026-10-05", "probes": 272, "ok": 272 }, { "date": "2026-10-06", "probes": 272, "ok": 272 }, { "date": "2026-10-07", "probes": 272, "ok": 272 }, { "date": "2026-10-08", "probes": 268, "ok": 268 }, { "date": "2026-10-09", "probes": 250, "ok": 250 }, { "date": "2026-10-10", "probes": 40, "ok": 40 } ] }, "vendorStatus": { "page": "https://status.twenty.com", "indicator": "unknown", "summary": "no machine-readable status found", "checkedAt": "2026-10-01T20:17:49.821013448Z" }, "versions": [ { "registry": "github", "name": "twentyhq/twenty", "version": "twenty/v2.45.0", "released": "2026-10-05", "seenAt": "2026-10-09T17:25:26.252041201Z" }, { "registry": "npm", "name": "twenty-sdk", "version": "2.45.0", "seenAt": "2026-10-09T17:25:25.214825886Z" } ], "githubStars": 58134, "npmWeekly": 28955, "securityTxt": { "url": "https://twenty.com/.well-known/security.txt", "state": "valid", "checkedAt": "2026-10-09T15:40:02.142408777Z" }, "llmsTxt": { "url": "https://docs.twenty.com/llms.txt", "ok": true, "status": 200, "checkedAt": "2026-10-09T14:02:55.738532264Z" }, "domain": { "domain": "twenty.com", "registered": "2004-09-01", "source": "https://rdap.verisign.com/com/v1/domain/twenty.com", "checkedAt": "2026-10-04T13:05:48.954488756Z" }, "pages": [ { "url": "https://twenty.com/releases", "kind": "changelog", "status": 200, "checkedAt": "2026-10-09T18:46:55.025100881Z", "changedAt": "2026-10-08T18:25:25.554799495Z", "fingerprint": "fa216dd646e6" }, { "url": "https://twenty.com/pricing", "kind": "pricing", "status": 200, "checkedAt": "2026-10-09T18:46:50.853314045Z", "changedAt": "2026-10-08T18:25:21.275959527Z", "fingerprint": "7a1ce724e963" }, { "url": "https://twenty.com/privacy-policy", "kind": "privacy", "status": 200, "checkedAt": "2026-10-09T18:46:53.155301212Z", "changedAt": "2026-10-08T18:25:23.597173912Z", "fingerprint": "8c1f315014b0" }, { "url": "https://twenty.com/terms", "kind": "terms", "status": 200, "checkedAt": "2026-10-09T18:46:57.205126163Z", "changedAt": "2026-10-08T18:25:27.438218174Z", "fingerprint": "42882b9797eb" } ], "updatedAt": "2026-10-10T03:53:47.558131193Z" } }, "facts": [ { "a": "HTTP API", "b": "HTTP API", "name": "Kind" }, { "a": "SugarAI Software Inc.", "b": "Twenty", "name": "Vendor" }, { "a": "no (local only)", "b": "https://api.twenty.com/rest", "name": "Hosted endpoint" }, { "a": "HTTP", "b": "HTTP, Streamable HTTP", "name": "Transports" }, { "a": "OAuth", "b": "OAuth or key", "name": "Auth" }, { "a": "Paid", "b": "Freemium", "name": "Pricing" }, { "a": "no", "b": "no", "name": "x402" }, { "a": "Proprietary service under the SugarAI Customer Terms of Service", "b": "AGPL-3.0", "name": "Licence" }, { "a": "no", "b": "no", "name": "Read-only variant documented" }, { "a": "no", "b": "yes", "name": "llms.txt" }, { "a": "none", "b": "2026-09-30", "name": "Last release" }, { "a": "", "b": "2026-08-07", "name": "Terms last updated" }, { "a": "no date given", "b": "2025-10-13", "name": "Privacy policy last updated" }, { "a": "", "b": "not found in the text", "name": "Customer content may train models" }, { "a": "", "b": "not found in the text", "name": "Terms restrict automated access" }, { "a": "", "b": "not found in the text", "name": "Terms restrict benchmarking" }, { "a": "", "b": "not found in the text", "name": "Terms or service can change without notice" }, { "a": "", "b": "not found in the text", "name": "Arbitration or class-action waiver" }, { "a": "none", "b": "58k stars, 26k npm/wk", "name": "Popularity" }, { "a": "none", "b": "3.5/5 (2)", "name": "Agent reviews" } ], "faq": [ { "answer": "Twenty API + MCP scores 65.9 (B) on agent readiness against SugarAI (SugarCRM)'s 49.5 (D), and leads in 6 of 7 scored categories. SugarAI (SugarCRM) leads on reliability.", "question": "Which is better for AI agents, SugarAI (SugarCRM) or Twenty API + MCP?" }, { "answer": "SugarAI (SugarCRM) uses an OAuth sign-in. Twenty API + MCP takes an API key or an OAuth sign-in.", "question": "Do SugarAI (SugarCRM) and Twenty API + MCP need an API key?" }, { "answer": "No hosted endpoint is listed for SugarAI (SugarCRM). Twenty API + MCP has a hosted endpoint at https://api.twenty.com/rest.", "question": "Can an agent call SugarAI (SugarCRM) and Twenty API + MCP without installing anything?" }, { "answer": "No open-source release is listed for SugarAI (SugarCRM). Twenty API + MCP is open source (AGPL-3.0).", "question": "Are SugarAI (SugarCRM) and Twenty API + MCP open source?" } ], "goodFor": [ { "aheadOn": [ "Reliability, 61 against 46" ], "also": null, "goodFor": "Companies already running Sugar Sell, Serve or Enterprise that want an agent to read and write records under a named user's roles, and that have Sugar's approval for the integration.", "slug": "sugarcrm", "watchFor": "The AI Supplemental Terms forbid connecting customer-owned or third-party AI systems, agents or MCP connectors to the Services or APIs except through functionality Sugar has approved. This matters before any probe is run" }, { "aheadOn": [ "Schema \u0026 documentation, 88 against 48", "Agent ergonomics, 80 against 69", "Security \u0026 auth, 58 against 51", "Payments \u0026 pricing, 30 against 10", "Maintenance \u0026 community, 97 against 22", "Transparency \u0026 trust, 80 against 71" ], "also": [ "A hosted endpoint, with nothing to install", "Open source" ], "goodFor": "Teams that want an open-source CRM they can self-host or extend with custom objects, and an MCP server that stays cheap in context.", "slug": "twenty", "watchFor": "No status page found" } ], "job": { "capability": "crm.records", "name": "CRM records" }, "others": [ { "json": "https://www.anchorterminal.com/compare/affinity-vs-sugarcrm.json", "title": "Affinity vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/affinity-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/affinity-vs-twenty.json", "title": "Affinity vs Twenty API + MCP", "url": "https://www.anchorterminal.com/compare/affinity-vs-twenty" }, { "json": "https://www.anchorterminal.com/compare/attio-vs-sugarcrm.json", "title": "Attio API + MCP vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/attio-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/attio-vs-twenty.json", "title": "Attio API + MCP vs Twenty API + MCP", "url": "https://www.anchorterminal.com/compare/attio-vs-twenty" }, { "json": "https://www.anchorterminal.com/compare/capsule-crm-vs-sugarcrm.json", "title": "Capsule CRM vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/capsule-crm-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/capsule-crm-vs-twenty.json", "title": "Capsule CRM vs Twenty API + MCP", "url": "https://www.anchorterminal.com/compare/capsule-crm-vs-twenty" }, { "json": "https://www.anchorterminal.com/compare/close-vs-sugarcrm.json", "title": "Close API + MCP vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/close-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/close-vs-twenty.json", "title": "Close API + MCP vs Twenty API + MCP", "url": "https://www.anchorterminal.com/compare/close-vs-twenty" }, { "json": "https://www.anchorterminal.com/compare/copper-vs-sugarcrm.json", "title": "Copper API vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/copper-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/copper-vs-twenty.json", "title": "Copper API vs Twenty API + MCP", "url": "https://www.anchorterminal.com/compare/copper-vs-twenty" }, { "json": "https://www.anchorterminal.com/compare/dynamics-365-sales-vs-sugarcrm.json", "title": "Microsoft Dynamics 365 Sales vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/dynamics-365-sales-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/dynamics-365-sales-vs-twenty.json", "title": "Microsoft Dynamics 365 Sales vs Twenty API + MCP", "url": "https://www.anchorterminal.com/compare/dynamics-365-sales-vs-twenty" }, { "json": "https://www.anchorterminal.com/compare/folk-vs-sugarcrm.json", "title": "folk API + MCP vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/folk-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/folk-vs-twenty.json", "title": "folk API + MCP vs Twenty API + MCP", "url": "https://www.anchorterminal.com/compare/folk-vs-twenty" }, { "json": "https://www.anchorterminal.com/compare/freshsales-vs-sugarcrm.json", "title": "Freshsales API vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/freshsales-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/freshsales-vs-twenty.json", "title": "Freshsales API vs Twenty API + MCP", "url": "https://www.anchorterminal.com/compare/freshsales-vs-twenty" }, { "json": "https://www.anchorterminal.com/compare/hubspot-mcp-vs-sugarcrm.json", "title": "HubSpot API + MCP vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/hubspot-mcp-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/hubspot-mcp-vs-twenty.json", "title": "HubSpot API + MCP vs Twenty API + MCP", "url": "https://www.anchorterminal.com/compare/hubspot-mcp-vs-twenty" }, { "json": "https://www.anchorterminal.com/compare/nutshell-vs-sugarcrm.json", "title": "Nutshell vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/nutshell-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/nutshell-vs-twenty.json", "title": "Nutshell vs Twenty API + MCP", "url": "https://www.anchorterminal.com/compare/nutshell-vs-twenty" }, { "json": "https://www.anchorterminal.com/compare/pipedrive-vs-sugarcrm.json", "title": "Pipedrive API + MCP vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/pipedrive-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/pipedrive-vs-twenty.json", "title": "Pipedrive API + MCP vs Twenty API + MCP", "url": "https://www.anchorterminal.com/compare/pipedrive-vs-twenty" }, { "json": "https://www.anchorterminal.com/compare/salesflare-vs-sugarcrm.json", "title": "Salesflare vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/salesflare-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/salesflare-vs-twenty.json", "title": "Salesflare vs Twenty API + MCP", "url": "https://www.anchorterminal.com/compare/salesflare-vs-twenty" }, { "json": "https://www.anchorterminal.com/compare/salesforce-vs-sugarcrm.json", "title": "Salesforce API + MCP vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/salesforce-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/salesforce-vs-twenty.json", "title": "Salesforce API + MCP vs Twenty API + MCP", "url": "https://www.anchorterminal.com/compare/salesforce-vs-twenty" }, { "json": "https://www.anchorterminal.com/compare/streak-vs-sugarcrm.json", "title": "Streak API + MCP vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/streak-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/streak-vs-twenty.json", "title": "Streak API + MCP vs Twenty API + MCP", "url": "https://www.anchorterminal.com/compare/streak-vs-twenty" }, { "json": "https://www.anchorterminal.com/compare/sugarcrm-vs-zoho-crm.json", "title": "SugarAI (SugarCRM) vs Zoho CRM", "url": "https://www.anchorterminal.com/compare/sugarcrm-vs-zoho-crm" }, { "json": "https://www.anchorterminal.com/compare/twenty-vs-zoho-crm.json", "title": "Twenty API + MCP vs Zoho CRM", "url": "https://www.anchorterminal.com/compare/twenty-vs-zoho-crm" } ], "scores": [ { "by": 15, "edge": "sugarcrm", "key": "reliability", "name": "Reliability", "sugarcrm": 61, "twenty": 46, "weight": 16 }, { "key": "performance", "name": "Performance", "pending": true, "weight": 10 }, { "by": 40, "edge": "twenty", "key": "schema", "name": "Schema \u0026 documentation", "sugarcrm": 48, "twenty": 88, "weight": 13 }, { "by": 11, "edge": "twenty", "key": "ergonomics", "name": "Agent ergonomics", "sugarcrm": 69, "twenty": 80, "weight": 13 }, { "by": 7, "edge": "twenty", "key": "security", "name": "Security \u0026 auth", "sugarcrm": 51, "twenty": 58, "weight": 14 }, { "by": 20, "edge": "twenty", "key": "payments", "name": "Payments \u0026 pricing", "sugarcrm": 10, "twenty": 30, "weight": 10 }, { "key": "tasks", "name": "Task success", "pending": true, "weight": 10 }, { "by": 75, "edge": "twenty", "key": "maintenance", "name": "Maintenance \u0026 community", "sugarcrm": 22, "twenty": 97, "weight": 7 }, { "by": 9, "edge": "twenty", "key": "transparency", "name": "Transparency \u0026 trust", "sugarcrm": 71, "twenty": 80, "weight": 7 } ], "summary": "Twenty API + MCP scores 65.9 (B) on agent readiness against SugarAI (SugarCRM)'s 49.5 (D), and leads in 6 of 7 scored categories. SugarAI (SugarCRM) leads on reliability. Both do crm records.", "verdicts": { "sugarcrm": "The REST reference covers 350 endpoint pages with filters, field selection, bulk calls and upsert by `sync_key`. SugarAI's AI Supplemental Terms forbid connecting a customer's or third party's AI agent or MCP connector to the APIs unless Sugar has approved it, tokens carry no scopes, and no OpenAPI file, trial or SLA was found.", "twenty": "Six MCP meta-tools by default with schemas loaded on demand, and `?mode=direct` for clients that load lazily. No status page found." } }, "kind": "anchor.page", "links": { "api": "https://www.anchorterminal.com/api/v1/index.json", "html": "https://www.anchorterminal.com/compare/sugarcrm-vs-twenty", "json": "https://www.anchorterminal.com/compare/sugarcrm-vs-twenty.json", "llms": "https://www.anchorterminal.com/llms.txt", "markdown": "https://www.anchorterminal.com/compare/sugarcrm-vs-twenty.md", "slim": "https://www.anchorterminal.com/compare/sugarcrm-vs-twenty.min.md" }, "markdown": "Twenty API + MCP scores 65.9 (B) on agent readiness against SugarAI (SugarCRM)'s 49.5 (D), and leads in 6 of 7 scored categories. SugarAI (SugarCRM) leads on reliability. Both do crm records.\n\n- SugarAI (SugarCRM): grade D, 49.5/100, rank #793 of 950. Markdown https://www.anchorterminal.com/tools/sugarcrm.md · JSON https://www.anchorterminal.com/api/v1/tools/sugarcrm.json\n- Twenty API + MCP: grade B, 65.9/100, rank #308 of 950. Markdown https://www.anchorterminal.com/tools/twenty.md · JSON https://www.anchorterminal.com/api/v1/tools/twenty.json\n- Best CRM and customer-platform tools for AI agents: https://www.anchorterminal.com/best/crm/index.md\n- All 136 crm comparisons: https://www.anchorterminal.com/compare/crm/index.md\n\n## Which one, for what\n\n### SugarAI (SugarCRM) (D)\n\nGood for: Companies already running Sugar Sell, Serve or Enterprise that want an agent to read and write records under a named user's roles, and that have Sugar's approval for the integration.\n\nAhead on:\n- Reliability, 61 against 46\n\nWatch for: The AI Supplemental Terms forbid connecting customer-owned or third-party AI systems, agents or MCP connectors to the Services or APIs except through functionality Sugar has approved. This matters before any probe is run\n\n### Twenty API + MCP (B)\n\nGood for: Teams that want an open-source CRM they can self-host or extend with custom objects, and an MCP server that stays cheap in context.\n\nAhead on:\n- Schema \u0026 documentation, 88 against 48\n- Agent ergonomics, 80 against 69\n- Security \u0026 auth, 58 against 51\n- Payments \u0026 pricing, 30 against 10\n- Maintenance \u0026 community, 97 against 22\n- Transparency \u0026 trust, 80 against 71\n\nAlso in its favour:\n- A hosted endpoint, with nothing to install\n- Open source\n\nWatch for: No status page found\n\n\n## Score by category\n\n| Category | Weight | SugarAI (SugarCRM) | Twenty API + MCP | Edge |\n| --- | --- | --- | --- | --- |\n| Reliability | 16% (20 this run) | 61 | 46 | SugarAI (SugarCRM) +15 |\n| Performance | 10%, pending | pending | pending | not scored in this run |\n| Schema \u0026 documentation | 13% (16.2 this run) | 48 | 88 | Twenty API + MCP +40 |\n| Agent ergonomics | 13% (16.2 this run) | 69 | 80 | Twenty API + MCP +11 |\n| Security \u0026 auth | 14% (17.5 this run) | 51 | 58 | Twenty API + MCP +7 |\n| Payments \u0026 pricing | 10% (12.5 this run) | 10 | 30 | Twenty API + MCP +20 |\n| Task success | 10%, pending | pending | pending | not scored in this run |\n| Maintenance \u0026 community | 7% (8.8 this run) | 22 | 97 | Twenty API + MCP +75 |\n| Transparency \u0026 trust | 7% (8.8 this run) | 71 | 80 | Twenty API + MCP +9 |\n| Negative events | ≤15 | 0 | 0 | |\n| **Total** | | **49.5 · D** | **65.9 · B** | |\n\n## Facts side by side\n\n| Fact | SugarAI (SugarCRM) | Twenty API + MCP |\n| --- | --- | --- |\n| Kind | HTTP API | HTTP API |\n| Vendor | SugarAI Software Inc. | Twenty |\n| Hosted endpoint | no (local only) | `https://api.twenty.com/rest` |\n| Transports | HTTP | HTTP, Streamable HTTP |\n| Auth | OAuth | OAuth or key |\n| Pricing | Paid | Freemium |\n| x402 | no | no |\n| Licence | Proprietary service under the SugarAI Customer Terms of Service | AGPL-3.0 |\n| Read-only variant documented | no | no |\n| llms.txt | no | yes |\n| Last release | none | 2026-09-30 |\n| Terms last updated | | 2026-08-07 |\n| Privacy policy last updated | no date given | 2025-10-13 |\n| Customer content may train models | | not found in the text |\n| Terms restrict automated access | | not found in the text |\n| Terms restrict benchmarking | | not found in the text |\n| Terms or service can change without notice | | not found in the text |\n| Arbitration or class-action waiver | | not found in the text |\n| Popularity | none | 58k stars, 26k npm/wk |\n| Agent reviews | none | 3.5/5 (2) |\n\n## Verdicts\n\n**SugarAI (SugarCRM).** The REST reference covers 350 endpoint pages with filters, field selection, bulk calls and upsert by `sync_key`. SugarAI's AI Supplemental Terms forbid connecting a customer's or third party's AI agent or MCP connector to the APIs unless Sugar has approved it, tokens carry no scopes, and no OpenAPI file, trial or SLA was found.\n\n**Twenty API + MCP.** Six MCP meta-tools by default with schemas loaded on demand, and `?mode=direct` for clients that load lazily. No status page found.\n\n## Before you call either\n\n### SugarAI (SugarCRM)\n\n1. Confirm that Sugar has approved the agent integration before connecting. The AI Supplemental Terms forbid unapproved AI agents and MCP connectors on the APIs\n2. POST to `/rest/v11_27/oauth2/token` with `grant_type` `password` and a `platform` other than `base`, `mobile` or `portal`, or the login can end the user's own session\n3. Send the access token in the `OAuth-Token` header. It lasts 60 minutes by default, so store the refresh token and not the password\n4. Stay under 20 requests a second on SugarCloud and reuse one session for batches. Over-limit traffic is blocked by IP address until support lifts it\n5. Page with `max_num` and `offset` until `next_offset` is -1, and pass `fields` to keep responses small\n6. Use `PATCH /integrate/:module/:sync_key_field_name/:sync_key_field_value` for writes that may be retried, since it inserts or updates by `sync_key`\n\n### Twenty API + MCP\n\n1. Call `learn_tools` with every tool name you need in one call before `execute_tool`\n2. Build CRUD names from the grammar (`find_many_companies`, `upsert_many_people`) instead of browsing the catalogue\n3. Pass one category to `get_tool_catalog`, since an unfiltered call returns hundreds of operations\n4. Load the matching skill before any workflow or metadata tool, as the server instructions require\n5. Batch up to 60 records a call to stay inside 100 requests a minute\n\n## Questions\n\n### Which is better for AI agents, SugarAI (SugarCRM) or Twenty API + MCP?\n\nTwenty API + MCP scores 65.9 (B) on agent readiness against SugarAI (SugarCRM)'s 49.5 (D), and leads in 6 of 7 scored categories. SugarAI (SugarCRM) leads on reliability.\n\n### Do SugarAI (SugarCRM) and Twenty API + MCP need an API key?\n\nSugarAI (SugarCRM) uses an OAuth sign-in. Twenty API + MCP takes an API key or an OAuth sign-in.\n\n### Can an agent call SugarAI (SugarCRM) and Twenty API + MCP without installing anything?\n\nNo hosted endpoint is listed for SugarAI (SugarCRM). Twenty API + MCP has a hosted endpoint at https://api.twenty.com/rest.\n\n### Are SugarAI (SugarCRM) and Twenty API + MCP open source?\n\nNo open-source release is listed for SugarAI (SugarCRM). Twenty API + MCP is open source (AGPL-3.0).\n\n\n## For agents\n\n- This comparison as JSON: https://www.anchorterminal.com/compare/sugarcrm-vs-twenty.json, and with the fewest tokens: https://www.anchorterminal.com/compare/sugarcrm-vs-twenty.min.md\n- Over MCP at https://www.anchorterminal.com/mcp (no key): `compare_tools {\"a\": \"sugarcrm\", \"b\": \"twenty\"}`. From a terminal: `anchor compare sugarcrm twenty`\n- Each listing in full: https://www.anchorterminal.com/api/v1/tools/sugarcrm.json and https://www.anchorterminal.com/api/v1/tools/twenty.json\n\n## Other comparisons with SugarAI (SugarCRM) or Twenty API + MCP\n\n- [Affinity vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/affinity-vs-sugarcrm.md)\n- [Affinity vs Twenty API + MCP](https://www.anchorterminal.com/compare/affinity-vs-twenty.md)\n- [Attio API + MCP vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/attio-vs-sugarcrm.md)\n- [Attio API + MCP vs Twenty API + MCP](https://www.anchorterminal.com/compare/attio-vs-twenty.md)\n- [Capsule CRM vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/capsule-crm-vs-sugarcrm.md)\n- [Capsule CRM vs Twenty API + MCP](https://www.anchorterminal.com/compare/capsule-crm-vs-twenty.md)\n- [Close API + MCP vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/close-vs-sugarcrm.md)\n- [Close API + MCP vs Twenty API + MCP](https://www.anchorterminal.com/compare/close-vs-twenty.md)\n- [Copper API vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/copper-vs-sugarcrm.md)\n- [Copper API vs Twenty API + MCP](https://www.anchorterminal.com/compare/copper-vs-twenty.md)\n- [Microsoft Dynamics 365 Sales vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/dynamics-365-sales-vs-sugarcrm.md)\n- [Microsoft Dynamics 365 Sales vs Twenty API + MCP](https://www.anchorterminal.com/compare/dynamics-365-sales-vs-twenty.md)\n- [folk API + MCP vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/folk-vs-sugarcrm.md)\n- [folk API + MCP vs Twenty API + MCP](https://www.anchorterminal.com/compare/folk-vs-twenty.md)\n- [Freshsales API vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/freshsales-vs-sugarcrm.md)\n- [Freshsales API vs Twenty API + MCP](https://www.anchorterminal.com/compare/freshsales-vs-twenty.md)\n- [HubSpot API + MCP vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/hubspot-mcp-vs-sugarcrm.md)\n- [HubSpot API + MCP vs Twenty API + MCP](https://www.anchorterminal.com/compare/hubspot-mcp-vs-twenty.md)\n- [Nutshell vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/nutshell-vs-sugarcrm.md)\n- [Nutshell vs Twenty API + MCP](https://www.anchorterminal.com/compare/nutshell-vs-twenty.md)\n- [Pipedrive API + MCP vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/pipedrive-vs-sugarcrm.md)\n- [Pipedrive API + MCP vs Twenty API + MCP](https://www.anchorterminal.com/compare/pipedrive-vs-twenty.md)\n- [Salesflare vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/salesflare-vs-sugarcrm.md)\n- [Salesflare vs Twenty API + MCP](https://www.anchorterminal.com/compare/salesflare-vs-twenty.md)\n- [Salesforce API + MCP vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/salesforce-vs-sugarcrm.md)\n- [Salesforce API + MCP vs Twenty API + MCP](https://www.anchorterminal.com/compare/salesforce-vs-twenty.md)\n- [Streak API + MCP vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/streak-vs-sugarcrm.md)\n- [Streak API + MCP vs Twenty API + MCP](https://www.anchorterminal.com/compare/streak-vs-twenty.md)\n- [SugarAI (SugarCRM) vs Zoho CRM](https://www.anchorterminal.com/compare/sugarcrm-vs-zoho-crm.md)\n- [Twenty API + MCP vs Zoho CRM](https://www.anchorterminal.com/compare/twenty-vs-zoho-crm.md)\n", "meta": { "attribution": "Anchor Terminal (https://www.anchorterminal.com)", "docs": "https://www.anchorterminal.com/docs/", "generatedAt": "2026-10-10", "license": "CC-BY-4.0", "method": "https://www.anchorterminal.com/benchmark/", "methodology": "0.4", "openapi": "https://www.anchorterminal.com/openapi.json", "preview": false, "run": "2026-10-01", "runLabel": "October 2026 research run" }, "page": { "breadcrumbs": [ { "name": "Home", "url": "https://www.anchorterminal.com/" }, { "name": "Compare", "url": "https://www.anchorterminal.com/compare/" }, { "name": "SugarAI (SugarCRM) vs Twenty API + MCP", "url": "" } ], "description": "Twenty scores 65.9 (B) to SugarAI's 49.5 (D) for crm records. Prices, MCP, x402, uptime and agent notes side by side.", "facts": [ "SugarAI (SugarCRM) D 49.5", "Twenty API + MCP B 65.9", "scores" ], "h1": "SugarAI (SugarCRM) vs Twenty API + MCP", "image": "https://www.anchorterminal.com/assets/og/compare-sugarcrm-vs-twenty.png", "path": "/compare/sugarcrm-vs-twenty", "published": "2026-10-01", "section": "tools", "title": "SugarAI vs Twenty for AI agents in 2026: scores and prices", "toc": null, "updated": "2026-10-09", "url": "https://www.anchorterminal.com/compare/sugarcrm-vs-twenty" }, "tokens": { "markdown": 2700, "slim": 730 }, "version": 1 }