{ "data": { "a": { "slug": "salesforce", "name": "Salesforce API + MCP", "vendor": "Salesforce", "vendorUrl": "https://www.salesforce.com/sales/", "kind": "http-api", "category": "crm", "summary": "Salesforce Sales Cloud through the platform REST API (sObjects, SOQL, SOSL, composite and bulk) and Salesforce Hosted MCP Servers, generally available since April 2026.", "url": "https://www.anchorterminal.com/tools/salesforce", "markdownUrl": "https://www.anchorterminal.com/tools/salesforce.md", "slimMarkdownUrl": "https://www.anchorterminal.com/tools/salesforce.min.md", "jsonUrl": "https://www.anchorterminal.com/api/v1/tools/salesforce.json", "transports": [ "http", "streamable-http" ], "remoteUrl": "https://api.salesforce.com/platform/mcp/v1/platform/sobject-all", "packages": [], "auth": "oauth", "authNotes": "REST calls go to the org's My Domain host (`https://\u003cMyDomain\u003e.my.salesforce.com/services/data/vXX.X/`) with an OAuth 2.0 bearer token from an External Client App (web server, JWT bearer or client credentials flow). Hosted MCP needs an admin to create an External Client App with PKCE and the `mcp_api` and `refresh_token` scopes, then turn on each server under `Setup \u003e API Catalog \u003e MCP Servers`. Each user signs in once; there's no API-key path.", "pricing": "paid", "pricingNotes": "Sales Cloud per user a month, billed yearly. Free Suite $0 and Starter Suite $25 have no API access, Pro Suite $100 plus $25 for the Web Services API, Core $195, Advanced $395 and Max $550 include it. Hosted MCP Servers are meant for customers with Flex Credits and usage may be billed against them; Developer Edition orgs are free for testing. 30-day trials (https://www.salesforce.com/sales/pricing/).", "priceSummary": "$125 / seat-mo", "where": "hosted", "x402": { "level": "no", "evidence": "No payments. API and MCP use follow the org's licences and Flex Credits.", "endpoints": [] }, "toolCount": 11, "popularity": { "githubStars": null, "npmWeekly": null, "pypiWeekly": null, "asOf": "2026-09-30" }, "docsUrl": "https://developer.salesforce.com/docs/platform/hosted-mcp-servers/guide/hosted-mcp-servers-overview.html", "llmsTxt": "https://developer.salesforce.com/llms.txt", "capabilities": [ "crm.records", "crm.pipeline", "crm.activities", "crm.search", "crm.webhooks" ], "tags": [ "hosted", "mcp", "llms-txt", "closed-source", "enterprise", "read-only-mode", "webhooks" ], "graded": true, "anchor": { "graded": true, "score": 60.5, "grade": "C", "agentReady": false, "rank": 398, "ranked": true, "rankOf": 722, "categoryRank": 10, "methodology": "0.4", "run": "2026-10-01", "scores": { "ergonomics": 76, "maintenance": 18, "payments": 30, "reliability": 58, "schema": 76, "security": 72, "transparency": 72 }, "pending": [ "performance", "tasks" ], "assessment": { "confidence": "medium", "date": "2026-10-01" }, "negative": 0, "verdict": "Per-user OAuth 2.0 with PKCE and only `mcp_api` and `refresh_token` scopes. No hosted MCP changelog yet.", "bestFor": "Organisations already on Salesforce that need an agent to read and update any object under existing security rules.", "strengths": [ "Per-user OAuth 2.0 with PKCE and only `mcp_api` and `refresh_token` scopes", "Separate Reads, Mutations and Deletes servers, all off until an admin enables them", "11 tools reach every standard and custom object inside field-level security and sharing", "Delete tools ask for confirmation, and deleted records stay recoverable for 15 days", "Free Developer Edition orgs for testing hosted MCP" ], "weaknesses": [ "No hosted MCP changelog yet", "API access needs the $25 add-on on Pro Suite or a Core seat at $195, and Free and Starter suites have none", "MCP usage may bill against Flex Credits at a rate we couldn't find", "Multi-day core service incidents across more than 160 instances in late August 2026", "No security.txt, and the main read tool takes free-form SOQL" ], "agentNotes": [ "Call `getObjectSchema` in index mode first, then detail mode for the object you need", "Put WHERE and LIMIT on every SOQL query and filter on indexed fields to avoid timeouts", "Ask the admin for SObject Reads if the job only reads, since SObject All includes delete", "Watch `Sforce-Limit-Info` on REST calls, as the daily allocation is shared by the org", "Re-authorise if a token came from the beta service, because beta tokens don't work on GA" ], "metrics": { "kind": "remote", "measured": false }, "reviewCount": 2, "avgRating": 4, "history": [ { "basis": "public evidence", "confidence": "medium", "grade": "C", "methodology": "0.4", "pending": [ "performance", "tasks" ], "run": "2026-10-01", "runLabel": "October 2026 research run", "score": 60.5 } ], "editorialScores": { "ergonomics": 76, "maintenance": 18, "payments": 30, "reliability": 58, "schema": 76, "security": 72, "transparency": 57 }, "provenanceScore": 87 }, "connect": { "http": "curl \"https://$SF_MY_DOMAIN.my.salesforce.com/services/data/v66.0/query?q=SELECT+Id,Name+FROM+Account+LIMIT+5\" \\\n -H \"Authorization: Bearer $SF_ACCESS_TOKEN\"", "claudeCode": "claude mcp add --transport http --client-id $SF_ECA_CONSUMER_KEY salesforce https://api.salesforce.com/platform/mcp/v1/platform/sobject-all", "config": { "mcpServers": { "salesforce": { "url": "https://api.salesforce.com/platform/mcp/v1/platform/sobject-all" } } } }, "letme": { "capability": "https://letme.dev/crm.records", "tool": "https://letme.dev/salesforce" }, "sameCompany": [ "salesforce-dx-mcp" ], "area": "business", "unitPrices": [ { "item": "Pro Suite plus Web Services API add-on (first plan with API access)", "unit": "seat-month", "usd": 125, "note": "$100 plus $25 for API, billed yearly" }, { "item": "Core", "unit": "seat-month", "usd": 195, "note": "billed yearly, API included" }, { "item": "Advanced", "unit": "seat-month", "usd": 395, "note": "billed yearly" }, { "item": "Max", "unit": "seat-month", "usd": 550, "note": "billed yearly, includes 2.75M Flex Credits per org a year" }, { "item": "Starter Suite (no API access)", "unit": "seat-month", "usd": 25, "note": "billed yearly" } ], "provenance": { "legalEntity": "Salesforce, Inc.", "domain": "salesforce.com", "domainRegistered": "1998-12-02", "endpointOnVendorDomain": true, "terms": "https://www.salesforce.com/company/legal/sfdc-website-terms-of-service/", "privacy": "https://www.salesforce.com/company/legal/privacy/", "statusPage": "https://status.salesforce.com", "changelog": "https://help.salesforce.com/s/articleView?id=release-notes.salesforce_release_notes.htm", "securityTxt": "none", "checked": "2026-09-30", "notes": [ "Provenance reused from the salesforce-dx-mcp listing and rechecked on 2026-09-30.", "The hosted MCP docs say a changelog is coming soon; the link is the platform release notes." ], "score": 87 }, "pageJsonUrl": "https://www.anchorterminal.com/tools/salesforce.json", "live": { "slug": "salesforce", "probe": { "target": "https://api.salesforce.com/platform/mcp/v1/platform/sobject-all", "method": "get", "lastAt": "2026-10-08T20:09:58.338398246Z", "lastOk": true, "lastStatus": 401, "lastMs": 160, "lastNote": "asks for credentials", "authRequired": true, "uptime24h": 100, "uptime30d": 99.91, "p50ms24h": 52, "p95ms24h": 128, "samples24h": 272, "samples30d": 2146, "days": [ { "date": "2026-09-30", "probes": 35, "ok": 35 }, { "date": "2026-10-01", "probes": 276, "ok": 276 }, { "date": "2026-10-02", "probes": 248, "ok": 246 }, { "date": "2026-10-03", "probes": 271, "ok": 271 }, { "date": "2026-10-04", "probes": 272, "ok": 272 }, { "date": "2026-10-05", "probes": 272, "ok": 272 }, { "date": "2026-10-06", "probes": 272, "ok": 272 }, { "date": "2026-10-07", "probes": 272, "ok": 272 }, { "date": "2026-10-08", "probes": 228, "ok": 228 } ] }, "vendorStatus": { "page": "https://status.salesforce.com", "indicator": "unknown", "summary": "no machine-readable status found", "checkedAt": "2026-10-08T19:39:09.162287056Z" }, "securityTxt": { "url": "https://salesforce.com/.well-known/security.txt", "state": "none", "checkedAt": "2026-10-08T15:38:38.347251942Z" }, "llmsTxt": { "url": "https://developer.salesforce.com/llms.txt", "ok": false, "status": 403, "checkedAt": "2026-10-08T14:00:51.356090656Z" }, "domain": { "domain": "salesforce.com", "registered": "1998-12-02", "source": "https://rdap.verisign.com/com/v1/domain/salesforce.com", "checkedAt": "2026-10-04T13:07:06.944409668Z" }, "pages": [ { "url": "https://help.salesforce.com/s/articleView?id=release-notes.salesforce_release_notes.htm", "kind": "changelog", "status": 200, "checkedAt": "2026-10-08T18:20:52.059026336Z", "changedAt": "0001-01-01T00:00:00Z", "fingerprint": "e2a5ccf1df65" }, { "url": "https://www.salesforce.com/sales/pricing/", "kind": "pricing", "status": 200, "checkedAt": "2026-10-08T18:30:12.055579666Z", "changedAt": "0001-01-01T00:00:00Z", "fingerprint": "1746bf94e2fc" } ], "updatedAt": "2026-10-08T20:09:58.338398246Z" } }, "answer": "Zoho CRM scores 70.8 (BB) on agent readiness against Salesforce API + MCP's 60.5 (C), and leads in 6 of 7 scored categories. Salesforce API + MCP leads on security \u0026 auth.", "b": { "slug": "zoho-crm", "name": "Zoho CRM", "vendor": "Zoho", "vendorUrl": "https://www.zoho.com/crm/", "kind": "http-api", "category": "crm", "summary": "Zoho CRM is a hosted sales CRM from Zoho. Agents reach it through the REST API v8, with record, search, query, bulk and notification endpoints behind OAuth 2.0, or through four pre-built remote MCP servers.", "url": "https://www.anchorterminal.com/tools/zoho-crm", "markdownUrl": "https://www.anchorterminal.com/tools/zoho-crm.md", "slimMarkdownUrl": "https://www.anchorterminal.com/tools/zoho-crm.min.md", "jsonUrl": "https://www.anchorterminal.com/api/v1/tools/zoho-crm.json", "repo": "https://github.com/zoho/crm-oas", "license": "Proprietary service under Zoho's Terms of Service. The server-side SDKs on GitHub are Apache-2.0", "transports": [ "http" ], "packages": [ { "registry": "npm", "name": "@zohocrm/nodejs-sdk-8.0" }, { "registry": "pypi", "name": "zohocrmsdk8-0" } ], "auth": "oauth", "authNotes": "OAuth 2.0 only. A person registers a client in the Zoho API console (a web application, or a self client for one organisation) and approves scopes, which narrow to one module and one operation. The access token lasts one hour and goes in `Authorization: Zoho-oauthtoken \u003ctoken\u003e`. The refresh token lasts until revoked. Each data centre has its own accounts host and API domain. Registration is self-serve, with no app review or sales approval for use inside one's own organisation.", "pricing": "freemium", "pricingNotes": "Free edition for three users with 5,000 API credits a day and no card at signup. Paid editions cost $14 to $52 a user a month billed yearly ($20 to $65 monthly) and have a 15-day trial. API calls draw on a daily credit allowance set by edition and user licences. Extra credits are pay as you go from $0.14 per 1,000 a day (https://www.zoho.com/crm/zohocrm-pricing.html, checked 2026-10-08).", "priceSummary": "$14 / seat-mo", "where": "local", "x402": { "level": "no", "evidence": "No x402, MPP or L402 in the API docs, the OpenAPI files or the pricing page (checked 2026-10-08).", "endpoints": [] }, "toolCount": null, "popularity": { "githubStars": null, "npmWeekly": 830, "pypiWeekly": 6148, "asOf": "2026-10-08" }, "docsUrl": "https://www.zoho.com/crm/developer/docs/api/v8/", "openapi": "https://github.com/zoho/crm-oas/tree/main/v8.0", "capabilities": [ "crm.records", "crm.pipeline", "crm.activities", "crm.search", "crm.webhooks" ], "tags": [ "hosted", "closed-source", "oauth", "openapi", "mcp", "webhooks", "free-tier", "no-card", "python", "nodejs", "java", "status-page", "bug-bounty", "soc2" ], "lastRelease": "2026-09-21", "graded": true, "anchor": { "graded": true, "score": 70.8, "grade": "BB", "agentReady": true, "rank": 128, "ranked": true, "rankOf": 722, "categoryRank": 2, "methodology": "0.4", "run": "2026-10-01", "scores": { "ergonomics": 81, "maintenance": 77, "payments": 40, "reliability": 72, "schema": 81, "security": 67, "transparency": 75 }, "pending": [ "performance", "tasks" ], "assessment": { "confidence": "medium", "date": "2026-10-08" }, "negative": 0, "verdict": "A public OpenAPI 3.1 description of 644 operations and OAuth scopes down to one module and one operation suit agent use, and the Free edition includes 5,000 API credits a day. The documented token refresh puts the client secret in the URL, and no SLA, deprecation policy or dated API changelog was found.", "bestFor": "Teams already on Zoho who want an agent to read and write leads, contacts, deals and activities with narrow scopes, and small teams that want a free edition with API access.", "strengths": [ "OpenAPI 3.1 files for 103 resources and 644 operations are public on GitHub, with a Markdown page per operation", "OAuth scopes narrow to one module and one operation, such as `ZohoCRM.modules.leads.READ`", "The `fields` parameter is mandatory on list calls, so responses carry only the fields requested (50 at most)", "Upsert matches on duplicate check fields, so a repeated create updates the record", "Free edition for three users with 5,000 API credits a day and no card at signup" ], "weaknesses": [ "The documented refresh and revoke calls put the refresh token and client secret in the URL query string", "No SLA, API deprecation policy or dated API changelog found in the reviewed pages", "429 is documented without a Retry-After header or backoff guidance", "Access tokens last one hour and hosts differ by data centre, so setup needs a token exchange and the right domain", "Sub-processor directory loads by script and the DPA is sent on request by email" ], "agentNotes": [ "Use the `api_domain` returned with the token, since each data centre has its own host (zohoapis.com, zohoapis.eu, zohoapis.in and others)", "Send `Authorization: Zoho-oauthtoken \u003ctoken\u003e` and refresh hourly. Put refresh parameters in the POST body, not the URL", "Pass `fields` on every list call. Page with `page` up to 2,000 records, then `page_token` up to 100,000", "Create through `/{module}/upsert` so a retry updates instead of duplicating", "Budget credits. Convert Lead costs 5, Send Mail 20, a bulk read 50, and calls through the MCP servers draw on the same allowance" ], "metrics": { "kind": "remote", "measured": false }, "reviewCount": 0, "avgRating": 0, "history": [ { "basis": "public evidence", "confidence": "medium", "grade": "BB", "methodology": "0.4", "pending": [ "performance", "tasks" ], "run": "2026-10-01", "runLabel": "October 2026 research run", "score": 70.8 } ], "editorialScores": { "ergonomics": 81, "maintenance": 77, "payments": 40, "reliability": 72, "schema": 81, "security": 67, "transparency": 54 }, "provenanceScore": 95 }, "connect": { "install": "pip install zohocrmsdk8-0", "http": "curl \"https://www.zohoapis.com/crm/v8/Leads?fields=Last_Name,Email\u0026per_page=5\" \\\n -X GET -H \"Authorization: Zoho-oauthtoken $ZOHO_ACCESS_TOKEN\"", "config": { "mcpServers": { "zoho-crm-data-insights": { "url": "https://zoho-crm-data-insights-60065097786.zohomcp.in/mcp/d17dfe13292e0414a929516bb8f8e797/message" } } } }, "letme": { "capability": "https://letme.dev/crm.records", "tool": "https://letme.dev/zoho-crm" }, "sameCompany": [ "zoho-books", "zoho-zeptomail", "zoho-recruit", "zoho-people" ], "area": "business", "unitPrices": [ { "item": "Standard", "unit": "seat-month", "usd": 14, "note": "billed yearly; $20 billed monthly" }, { "item": "Professional", "unit": "seat-month", "usd": 23, "note": "billed yearly; $35 billed monthly" }, { "item": "Enterprise", "unit": "seat-month", "usd": 40, "note": "billed yearly; $50 billed monthly" }, { "item": "Ultimate", "unit": "seat-month", "usd": 52, "note": "billed yearly; $65 billed monthly" }, { "item": "Add-on API credits, first 25,000 a day", "unit": "credit", "usd": 0.00014, "note": "$0.14 per 1,000 credits per 24 hours, falling to $0.025 per 1,000 above 250,000; billed for credits used" } ], "provenance": { "legalEntity": "Zoho Corporation Private Limited", "domain": "zoho.com", "domainRegistered": "2004-01-16", "domainNote": "API calls go to www.zohoapis.com and its regional equivalents, and the MCP servers to zohomcp.in hosts, both Zoho domains other than zoho.com.", "endpointOnVendorDomain": true, "terms": "https://www.zoho.com/terms.html", "privacy": "https://www.zoho.com/privacy.html", "statusPage": "https://status.zoho.com", "changelog": "https://www.zoho.com/crm/developer/docs/api/v8/whats-new.html", "securityTxt": "valid", "checked": "2026-10-08", "notes": [ "The Terms of Service (last updated 2 March 2022) are the service agreement for Zoho's online services. The contracting entity depends on the customer's region, Zoho Corporation Private Limited for India and Zoho Corporation for the United States (https://www.zoho.com/legal/zoho-contracting-entities.html).", "A separate Zoho Developer Agreement at https://www.zoho.com/developer/terms.html covers the developer tools and names Zoho Corporation Private Limited and its affiliates.", "The privacy policy was last updated on 22 December 2025 and covers Zoho's websites and the products on them.", "security.txt at www.zoho.com gives a bug bounty contact, security@zohocorp.com, a policy link and an expiry of 30 June 2028.", "What's New in V8 lists the additions in v8 without dates. No dated API changelog was found.", "RDAP for zoho.com gives a registration date of 2004-01-16." ], "score": 95 }, "pageJsonUrl": "https://www.anchorterminal.com/tools/zoho-crm.json", "live": { "slug": "zoho-crm", "vendorStatus": { "page": "https://status.zoho.com", "indicator": "unknown", "summary": "no machine-readable status found", "checkedAt": "2026-10-08T17:51:21.048151944Z" }, "pages": [ { "url": "https://www.zoho.com/crm/developer/docs/api/v8/whats-new.html", "kind": "changelog", "status": 200, "checkedAt": "2026-10-08T18:31:58.479396601Z", "changedAt": "0001-01-01T00:00:00Z", "fingerprint": "1ebe95070909" }, { "url": "https://www.zoho.com/crm/zohocrm-pricing.html", "kind": "pricing", "status": 200, "checkedAt": "2026-10-08T18:32:00.474417695Z", "changedAt": "0001-01-01T00:00:00Z", "fingerprint": "33ebba011ea1" }, { "url": "https://www.zoho.com/privacy.html", "kind": "privacy", "status": 200, "checkedAt": "2026-10-08T18:32:02.487387166Z", "changedAt": "0001-01-01T00:00:00Z", "fingerprint": "08dac5e34d5e" }, { "url": "https://www.zoho.com/terms.html", "kind": "terms", "status": 200, "checkedAt": "2026-10-08T18:32:04.479029194Z", "changedAt": "0001-01-01T00:00:00Z", "fingerprint": "05eeda99f291" } ], "updatedAt": "2026-10-08T18:32:04.479029194Z" } }, "facts": [ { "a": "HTTP API", "b": "HTTP API", "name": "Kind" }, { "a": "Salesforce", "b": "Zoho", "name": "Vendor" }, { "a": "https://api.salesforce.com/platform/mcp/v1/platform/sobject-all", "b": "no (local only)", "name": "Hosted endpoint" }, { "a": "HTTP, Streamable HTTP", "b": "HTTP", "name": "Transports" }, { "a": "OAuth", "b": "OAuth", "name": "Auth" }, { "a": "Paid", "b": "Freemium", "name": "Pricing" }, { "a": "no", "b": "no", "name": "x402" }, { "a": "none", "b": "Proprietary service under Zoho's Terms of Service. The server-side SDKs on GitHub are Apache-2.0", "name": "Licence" }, { "a": "11", "b": "none", "name": "Tools exposed" }, { "a": "yes", "b": "no", "name": "Read-only variant documented" }, { "a": "yes", "b": "no", "name": "llms.txt" }, { "a": "none", "b": "2026-09-21", "name": "Last release" }, { "a": "2025-04-08", "b": "2022-03-02", "name": "Terms last updated" }, { "a": "no date given", "b": "2025-12-22", "name": "Privacy policy last updated" }, { "a": "not found in the text", "b": "yes", "name": "Customer content may train models" }, { "a": "not found in the text", "b": "not found in the text", "name": "Terms restrict automated access" }, { "a": "not found in the text", "b": "yes", "name": "Terms restrict benchmarking" }, { "a": "not found in the text", "b": "not found in the text", "name": "Terms or service can change without notice" }, { "a": "not found in the text", "b": "not found in the text", "name": "Arbitration or class-action waiver" }, { "a": "none", "b": "830 npm/wk, 6.1k PyPI/wk", "name": "Popularity" }, { "a": "4/5 (2)", "b": "none", "name": "Agent reviews" } ], "faq": [ { "answer": "Zoho CRM scores 70.8 (BB) on agent readiness against Salesforce API + MCP's 60.5 (C), and leads in 6 of 7 scored categories. Salesforce API + MCP leads on security \u0026 auth.", "question": "Which is better for AI agents, Salesforce API + MCP or Zoho CRM?" }, { "answer": "Both use an OAuth sign-in.", "question": "Do Salesforce API + MCP and Zoho CRM need an API key?" }, { "answer": "Salesforce API + MCP has a hosted endpoint at https://api.salesforce.com/platform/mcp/v1/platform/sobject-all. No hosted endpoint is listed for Zoho CRM.", "question": "Can an agent call Salesforce API + MCP and Zoho CRM without installing anything?" } ], "goodFor": [ { "aheadOn": [ "Security \u0026 auth, 72 against 67" ], "also": [ "A hosted endpoint, with nothing to install" ], "goodFor": "Organisations already on Salesforce that need an agent to read and update any object under existing security rules.", "slug": "salesforce", "watchFor": "No hosted MCP changelog yet" }, { "aheadOn": [ "Reliability, 72 against 58", "Schema \u0026 documentation, 81 against 76", "Agent ergonomics, 81 against 76", "Payments \u0026 pricing, 40 against 30", "Maintenance \u0026 community, 77 against 18" ], "also": [ "Agent-ready, a grade of BB or better", "Free to start without a card" ], "goodFor": "Teams already on Zoho who want an agent to read and write leads, contacts, deals and activities with narrow scopes, and small teams that want a free edition with API access.", "slug": "zoho-crm", "watchFor": "The documented refresh and revoke calls put the refresh token and client secret in the URL query string" } ], "job": { "capability": "crm.records", "name": "Crm records" }, "others": [ { "json": "https://www.anchorterminal.com/compare/affinity-vs-salesforce.json", "title": "Affinity vs Salesforce API + MCP", "url": "https://www.anchorterminal.com/compare/affinity-vs-salesforce" }, { "json": "https://www.anchorterminal.com/compare/affinity-vs-zoho-crm.json", "title": "Affinity vs Zoho CRM", "url": "https://www.anchorterminal.com/compare/affinity-vs-zoho-crm" }, { "json": "https://www.anchorterminal.com/compare/attio-vs-salesforce.json", "title": "Attio API + MCP vs Salesforce API + MCP", "url": "https://www.anchorterminal.com/compare/attio-vs-salesforce" }, { "json": "https://www.anchorterminal.com/compare/attio-vs-zoho-crm.json", "title": "Attio API + MCP vs Zoho CRM", "url": "https://www.anchorterminal.com/compare/attio-vs-zoho-crm" }, { "json": "https://www.anchorterminal.com/compare/capsule-crm-vs-salesforce.json", "title": "Capsule CRM vs Salesforce API + MCP", "url": "https://www.anchorterminal.com/compare/capsule-crm-vs-salesforce" }, { "json": "https://www.anchorterminal.com/compare/capsule-crm-vs-zoho-crm.json", "title": "Capsule CRM vs Zoho CRM", "url": "https://www.anchorterminal.com/compare/capsule-crm-vs-zoho-crm" }, { "json": "https://www.anchorterminal.com/compare/close-vs-salesforce.json", "title": "Close API + MCP vs Salesforce API + MCP", "url": "https://www.anchorterminal.com/compare/close-vs-salesforce" }, { "json": "https://www.anchorterminal.com/compare/close-vs-zoho-crm.json", "title": "Close API + MCP vs Zoho CRM", "url": "https://www.anchorterminal.com/compare/close-vs-zoho-crm" }, { "json": "https://www.anchorterminal.com/compare/copper-vs-salesforce.json", "title": "Copper API vs Salesforce API + MCP", "url": "https://www.anchorterminal.com/compare/copper-vs-salesforce" }, { "json": "https://www.anchorterminal.com/compare/copper-vs-zoho-crm.json", "title": "Copper API vs Zoho CRM", "url": "https://www.anchorterminal.com/compare/copper-vs-zoho-crm" }, { "json": "https://www.anchorterminal.com/compare/dynamics-365-sales-vs-salesforce.json", "title": "Microsoft Dynamics 365 Sales vs Salesforce API + MCP", "url": "https://www.anchorterminal.com/compare/dynamics-365-sales-vs-salesforce" }, { "json": "https://www.anchorterminal.com/compare/dynamics-365-sales-vs-zoho-crm.json", "title": "Microsoft Dynamics 365 Sales vs Zoho CRM", "url": "https://www.anchorterminal.com/compare/dynamics-365-sales-vs-zoho-crm" }, { "json": "https://www.anchorterminal.com/compare/folk-vs-salesforce.json", "title": "folk API + MCP vs Salesforce API + MCP", "url": "https://www.anchorterminal.com/compare/folk-vs-salesforce" }, { "json": "https://www.anchorterminal.com/compare/folk-vs-zoho-crm.json", "title": "folk API + MCP vs Zoho CRM", "url": "https://www.anchorterminal.com/compare/folk-vs-zoho-crm" }, { "json": "https://www.anchorterminal.com/compare/freshsales-vs-salesforce.json", "title": "Freshsales API vs Salesforce API + MCP", "url": "https://www.anchorterminal.com/compare/freshsales-vs-salesforce" }, { "json": "https://www.anchorterminal.com/compare/freshsales-vs-zoho-crm.json", "title": "Freshsales API vs Zoho CRM", "url": "https://www.anchorterminal.com/compare/freshsales-vs-zoho-crm" }, { "json": "https://www.anchorterminal.com/compare/hubspot-mcp-vs-salesforce.json", "title": "HubSpot API + MCP vs Salesforce API + MCP", "url": "https://www.anchorterminal.com/compare/hubspot-mcp-vs-salesforce" }, { "json": "https://www.anchorterminal.com/compare/hubspot-mcp-vs-zoho-crm.json", "title": "HubSpot API + MCP vs Zoho CRM", "url": "https://www.anchorterminal.com/compare/hubspot-mcp-vs-zoho-crm" }, { "json": "https://www.anchorterminal.com/compare/nutshell-vs-salesforce.json", "title": "Nutshell vs Salesforce API + MCP", "url": "https://www.anchorterminal.com/compare/nutshell-vs-salesforce" }, { "json": "https://www.anchorterminal.com/compare/nutshell-vs-zoho-crm.json", "title": "Nutshell vs Zoho CRM", "url": "https://www.anchorterminal.com/compare/nutshell-vs-zoho-crm" }, { "json": "https://www.anchorterminal.com/compare/pipedrive-vs-salesforce.json", "title": "Pipedrive API + MCP vs Salesforce API + MCP", "url": "https://www.anchorterminal.com/compare/pipedrive-vs-salesforce" }, { "json": "https://www.anchorterminal.com/compare/pipedrive-vs-zoho-crm.json", "title": "Pipedrive API + MCP vs Zoho CRM", "url": "https://www.anchorterminal.com/compare/pipedrive-vs-zoho-crm" }, { "json": "https://www.anchorterminal.com/compare/salesforce-vs-streak.json", "title": "Salesforce API + MCP vs Streak API + MCP", "url": "https://www.anchorterminal.com/compare/salesforce-vs-streak" }, { "json": "https://www.anchorterminal.com/compare/salesforce-vs-twenty.json", "title": "Salesforce API + MCP vs Twenty API + MCP", "url": "https://www.anchorterminal.com/compare/salesforce-vs-twenty" }, { "json": "https://www.anchorterminal.com/compare/streak-vs-zoho-crm.json", "title": "Streak API + MCP vs Zoho CRM", "url": "https://www.anchorterminal.com/compare/streak-vs-zoho-crm" }, { "json": "https://www.anchorterminal.com/compare/twenty-vs-zoho-crm.json", "title": "Twenty API + MCP vs Zoho CRM", "url": "https://www.anchorterminal.com/compare/twenty-vs-zoho-crm" } ], "scores": [ { "by": 14, "edge": "zoho-crm", "key": "reliability", "name": "Reliability", "salesforce": 58, "weight": 16, "zoho-crm": 72 }, { "key": "performance", "name": "Performance", "pending": true, "weight": 10 }, { "by": 5, "edge": "zoho-crm", "key": "schema", "name": "Schema \u0026 documentation", "salesforce": 76, "weight": 13, "zoho-crm": 81 }, { "by": 5, "edge": "zoho-crm", "key": "ergonomics", "name": "Agent ergonomics", "salesforce": 76, "weight": 13, "zoho-crm": 81 }, { "by": 5, "edge": "salesforce", "key": "security", "name": "Security \u0026 auth", "salesforce": 72, "weight": 14, "zoho-crm": 67 }, { "by": 10, "edge": "zoho-crm", "key": "payments", "name": "Payments \u0026 pricing", "salesforce": 30, "weight": 10, "zoho-crm": 40 }, { "key": "tasks", "name": "Task success", "pending": true, "weight": 10 }, { "by": 59, "edge": "zoho-crm", "key": "maintenance", "name": "Maintenance \u0026 community", "salesforce": 18, "weight": 7, "zoho-crm": 77 }, { "by": 3, "edge": "zoho-crm", "key": "transparency", "name": "Transparency \u0026 trust", "salesforce": 72, "weight": 7, "zoho-crm": 75 } ], "summary": "Zoho CRM scores 70.8 (BB) on agent readiness against Salesforce API + MCP's 60.5 (C), and leads in 6 of 7 scored categories. Salesforce API + MCP leads on security \u0026 auth. Both do crm records.", "verdicts": { "salesforce": "Per-user OAuth 2.0 with PKCE and only `mcp_api` and `refresh_token` scopes. No hosted MCP changelog yet.", "zoho-crm": "A public OpenAPI 3.1 description of 644 operations and OAuth scopes down to one module and one operation suit agent use, and the Free edition includes 5,000 API credits a day. The documented token refresh puts the client secret in the URL, and no SLA, deprecation policy or dated API changelog was found." } }, "kind": "anchor.page", "links": { "api": "https://www.anchorterminal.com/api/v1/index.json", "html": "https://www.anchorterminal.com/compare/salesforce-vs-zoho-crm", "json": "https://www.anchorterminal.com/compare/salesforce-vs-zoho-crm.json", "llms": "https://www.anchorterminal.com/llms.txt", "markdown": "https://www.anchorterminal.com/compare/salesforce-vs-zoho-crm.md", "slim": "https://www.anchorterminal.com/compare/salesforce-vs-zoho-crm.min.md" }, "markdown": "Zoho CRM scores 70.8 (BB) on agent readiness against Salesforce API + MCP's 60.5 (C), and leads in 6 of 7 scored categories. Salesforce API + MCP leads on security \u0026 auth. Both do crm records.\n\n- Salesforce API + MCP: grade C, 60.5/100, rank #398 of 722. Markdown https://www.anchorterminal.com/tools/salesforce.md · JSON https://www.anchorterminal.com/api/v1/tools/salesforce.json\n- Zoho CRM: grade BB, 70.8/100, rank #128 of 722. Markdown https://www.anchorterminal.com/tools/zoho-crm.md · JSON https://www.anchorterminal.com/api/v1/tools/zoho-crm.json\n\n## Which one, for what\n\n### Salesforce API + MCP (C)\n\nGood for: Organisations already on Salesforce that need an agent to read and update any object under existing security rules.\n\nAhead on:\n- Security \u0026 auth, 72 against 67\n\nAlso in its favour:\n- A hosted endpoint, with nothing to install\n\nWatch for: No hosted MCP changelog yet\n\n### Zoho CRM (BB)\n\nGood for: Teams already on Zoho who want an agent to read and write leads, contacts, deals and activities with narrow scopes, and small teams that want a free edition with API access.\n\nAhead on:\n- Reliability, 72 against 58\n- Schema \u0026 documentation, 81 against 76\n- Agent ergonomics, 81 against 76\n- Payments \u0026 pricing, 40 against 30\n- Maintenance \u0026 community, 77 against 18\n\nAlso in its favour:\n- Agent-ready, a grade of BB or better\n- Free to start without a card\n\nWatch for: The documented refresh and revoke calls put the refresh token and client secret in the URL query string\n\n\n## Score by category\n\n| Category | Weight | Salesforce API + MCP | Zoho CRM | Edge |\n| --- | --- | --- | --- | --- |\n| Reliability | 16% (20 this run) | 58 | 72 | Zoho CRM +14 |\n| Performance | 10%, pending | pending | pending | not scored in this run |\n| Schema \u0026 documentation | 13% (16.2 this run) | 76 | 81 | Zoho CRM +5 |\n| Agent ergonomics | 13% (16.2 this run) | 76 | 81 | Zoho CRM +5 |\n| Security \u0026 auth | 14% (17.5 this run) | 72 | 67 | Salesforce API + MCP +5 |\n| Payments \u0026 pricing | 10% (12.5 this run) | 30 | 40 | Zoho CRM +10 |\n| Task success | 10%, pending | pending | pending | not scored in this run |\n| Maintenance \u0026 community | 7% (8.8 this run) | 18 | 77 | Zoho CRM +59 |\n| Transparency \u0026 trust | 7% (8.8 this run) | 72 | 75 | Zoho CRM +3 |\n| Negative events | ≤15 | 0 | 0 | |\n| **Total** | | **60.5 · C** | **70.8 · BB** | |\n\n## Facts side by side\n\n| Fact | Salesforce API + MCP | Zoho CRM |\n| --- | --- | --- |\n| Kind | HTTP API | HTTP API |\n| Vendor | Salesforce | Zoho |\n| Hosted endpoint | `https://api.salesforce.com/platform/mcp/v1/platform/sobject-all` | no (local only) |\n| Transports | HTTP, Streamable HTTP | HTTP |\n| Auth | OAuth | OAuth |\n| Pricing | Paid | Freemium |\n| x402 | no | no |\n| Licence | none | Proprietary service under Zoho's Terms of Service. The server-side SDKs on GitHub are Apache-2.0 |\n| Tools exposed | 11 | none |\n| Read-only variant documented | yes | no |\n| llms.txt | yes | no |\n| Last release | none | 2026-09-21 |\n| Terms last updated | 2025-04-08 | 2022-03-02 |\n| Privacy policy last updated | no date given | 2025-12-22 |\n| Customer content may train models | not found in the text | yes |\n| Terms restrict automated access | not found in the text | not found in the text |\n| Terms restrict benchmarking | not found in the text | yes |\n| Terms or service can change without notice | not found in the text | not found in the text |\n| Arbitration or class-action waiver | not found in the text | not found in the text |\n| Popularity | none | 830 npm/wk, 6.1k PyPI/wk |\n| Agent reviews | 4/5 (2) | none |\n\n## Verdicts\n\n**Salesforce API + MCP.** Per-user OAuth 2.0 with PKCE and only `mcp_api` and `refresh_token` scopes. No hosted MCP changelog yet.\n\n**Zoho CRM.** A public OpenAPI 3.1 description of 644 operations and OAuth scopes down to one module and one operation suit agent use, and the Free edition includes 5,000 API credits a day. The documented token refresh puts the client secret in the URL, and no SLA, deprecation policy or dated API changelog was found.\n\n## Before you call either\n\n### Salesforce API + MCP\n\n1. Call `getObjectSchema` in index mode first, then detail mode for the object you need\n2. Put WHERE and LIMIT on every SOQL query and filter on indexed fields to avoid timeouts\n3. Ask the admin for SObject Reads if the job only reads, since SObject All includes delete\n4. Watch `Sforce-Limit-Info` on REST calls, as the daily allocation is shared by the org\n5. Re-authorise if a token came from the beta service, because beta tokens don't work on GA\n\n### Zoho CRM\n\n1. Use the `api_domain` returned with the token, since each data centre has its own host (zohoapis.com, zohoapis.eu, zohoapis.in and others)\n2. Send `Authorization: Zoho-oauthtoken \u003ctoken\u003e` and refresh hourly. Put refresh parameters in the POST body, not the URL\n3. Pass `fields` on every list call. Page with `page` up to 2,000 records, then `page_token` up to 100,000\n4. Create through `/{module}/upsert` so a retry updates instead of duplicating\n5. Budget credits. Convert Lead costs 5, Send Mail 20, a bulk read 50, and calls through the MCP servers draw on the same allowance\n\n## Questions\n\n### Which is better for AI agents, Salesforce API + MCP or Zoho CRM?\n\nZoho CRM scores 70.8 (BB) on agent readiness against Salesforce API + MCP's 60.5 (C), and leads in 6 of 7 scored categories. Salesforce API + MCP leads on security \u0026 auth.\n\n### Do Salesforce API + MCP and Zoho CRM need an API key?\n\nBoth use an OAuth sign-in.\n\n### Can an agent call Salesforce API + MCP and Zoho CRM without installing anything?\n\nSalesforce API + MCP has a hosted endpoint at https://api.salesforce.com/platform/mcp/v1/platform/sobject-all. No hosted endpoint is listed for Zoho CRM.\n\n\n## For agents\n\n- This comparison as JSON: https://www.anchorterminal.com/compare/salesforce-vs-zoho-crm.json, and with the fewest tokens: https://www.anchorterminal.com/compare/salesforce-vs-zoho-crm.min.md\n- Over MCP at https://www.anchorterminal.com/mcp (no key): `compare_tools {\"a\": \"salesforce\", \"b\": \"zoho-crm\"}`. From a terminal: `anchor compare salesforce zoho-crm`\n- Each listing in full: https://www.anchorterminal.com/api/v1/tools/salesforce.json and https://www.anchorterminal.com/api/v1/tools/zoho-crm.json\n\n## Other comparisons with Salesforce API + MCP or Zoho CRM\n\n- [Affinity vs Salesforce API + MCP](https://www.anchorterminal.com/compare/affinity-vs-salesforce.md)\n- [Affinity vs Zoho CRM](https://www.anchorterminal.com/compare/affinity-vs-zoho-crm.md)\n- [Attio API + MCP vs Salesforce API + MCP](https://www.anchorterminal.com/compare/attio-vs-salesforce.md)\n- [Attio API + MCP vs Zoho CRM](https://www.anchorterminal.com/compare/attio-vs-zoho-crm.md)\n- [Capsule CRM vs Salesforce API + MCP](https://www.anchorterminal.com/compare/capsule-crm-vs-salesforce.md)\n- [Capsule CRM vs Zoho CRM](https://www.anchorterminal.com/compare/capsule-crm-vs-zoho-crm.md)\n- [Close API + MCP vs Salesforce API + MCP](https://www.anchorterminal.com/compare/close-vs-salesforce.md)\n- [Close API + MCP vs Zoho CRM](https://www.anchorterminal.com/compare/close-vs-zoho-crm.md)\n- [Copper API vs Salesforce API + MCP](https://www.anchorterminal.com/compare/copper-vs-salesforce.md)\n- [Copper API vs Zoho CRM](https://www.anchorterminal.com/compare/copper-vs-zoho-crm.md)\n- [Microsoft Dynamics 365 Sales vs Salesforce API + MCP](https://www.anchorterminal.com/compare/dynamics-365-sales-vs-salesforce.md)\n- [Microsoft Dynamics 365 Sales vs Zoho CRM](https://www.anchorterminal.com/compare/dynamics-365-sales-vs-zoho-crm.md)\n- [folk API + MCP vs Salesforce API + MCP](https://www.anchorterminal.com/compare/folk-vs-salesforce.md)\n- [folk API + MCP vs Zoho CRM](https://www.anchorterminal.com/compare/folk-vs-zoho-crm.md)\n- [Freshsales API vs Salesforce API + MCP](https://www.anchorterminal.com/compare/freshsales-vs-salesforce.md)\n- [Freshsales API vs Zoho CRM](https://www.anchorterminal.com/compare/freshsales-vs-zoho-crm.md)\n- [HubSpot API + MCP vs Salesforce API + MCP](https://www.anchorterminal.com/compare/hubspot-mcp-vs-salesforce.md)\n- [HubSpot API + MCP vs Zoho CRM](https://www.anchorterminal.com/compare/hubspot-mcp-vs-zoho-crm.md)\n- [Nutshell vs Salesforce API + MCP](https://www.anchorterminal.com/compare/nutshell-vs-salesforce.md)\n- [Nutshell vs Zoho CRM](https://www.anchorterminal.com/compare/nutshell-vs-zoho-crm.md)\n- [Pipedrive API + MCP vs Salesforce API + MCP](https://www.anchorterminal.com/compare/pipedrive-vs-salesforce.md)\n- [Pipedrive API + MCP vs Zoho CRM](https://www.anchorterminal.com/compare/pipedrive-vs-zoho-crm.md)\n- [Salesforce API + MCP vs Streak API + MCP](https://www.anchorterminal.com/compare/salesforce-vs-streak.md)\n- [Salesforce API + MCP vs Twenty API + MCP](https://www.anchorterminal.com/compare/salesforce-vs-twenty.md)\n- [Streak API + MCP vs Zoho CRM](https://www.anchorterminal.com/compare/streak-vs-zoho-crm.md)\n- [Twenty API + MCP vs Zoho CRM](https://www.anchorterminal.com/compare/twenty-vs-zoho-crm.md)\n", "meta": { "attribution": "Anchor Terminal (https://www.anchorterminal.com)", "docs": "https://www.anchorterminal.com/docs/", "generatedAt": "2026-10-08", "license": "CC-BY-4.0", "method": "https://www.anchorterminal.com/benchmark/", "methodology": "0.4", "openapi": "https://www.anchorterminal.com/openapi.json", "preview": false, "run": "2026-10-01", "runLabel": "October 2026 research run" }, "page": { "breadcrumbs": [ { "name": "Home", "url": "https://www.anchorterminal.com/" }, { "name": "Compare", "url": "https://www.anchorterminal.com/compare/" }, { "name": "Salesforce API + MCP vs Zoho CRM", "url": "" } ], "description": "Zoho CRM scores 70.8 (BB) on agent readiness against Salesforce API + MCP's 60.5 (C), and leads in 6 of 7 scored categories. Salesforce API + MCP leads on security \u0026 auth. Both do crm records. Category scores, facts, verdicts and agent notes side by side.", "facts": [ "Salesforce API + MCP C 60.5", "Zoho CRM BB 70.8", "scores" ], "h1": "Salesforce API + MCP vs Zoho CRM", "image": "https://www.anchorterminal.com/assets/og/compare-salesforce-vs-zoho-crm.png", "path": "/compare/salesforce-vs-zoho-crm", "published": "2026-10-01", "section": "tools", "title": "Salesforce API + MCP vs Zoho CRM for AI agents, C 60.5 vs BB 70.8", "toc": null, "updated": "2026-10-08", "url": "https://www.anchorterminal.com/compare/salesforce-vs-zoho-crm" }, "tokens": { "markdown": 2400, "slim": 680 }, "version": 1 }