{ "data": { "a": { "slug": "salesforce", "name": "Salesforce API + MCP", "vendor": "Salesforce", "vendorUrl": "https://www.salesforce.com/sales/", "kind": "http-api", "category": "crm", "summary": "Salesforce Sales Cloud through the platform REST API (sObjects, SOQL, SOSL, composite and bulk) and Salesforce Hosted MCP Servers, generally available since April 2026.", "url": "https://www.anchorterminal.com/tools/salesforce", "markdownUrl": "https://www.anchorterminal.com/tools/salesforce.md", "slimMarkdownUrl": "https://www.anchorterminal.com/tools/salesforce.min.md", "jsonUrl": "https://www.anchorterminal.com/api/v1/tools/salesforce.json", "transports": [ "http", "streamable-http" ], "remoteUrl": "https://api.salesforce.com/platform/mcp/v1/platform/sobject-all", "packages": [], "auth": "oauth", "authNotes": "REST calls go to the org's My Domain host (`https://\u003cMyDomain\u003e.my.salesforce.com/services/data/vXX.X/`) with an OAuth 2.0 bearer token from an External Client App (web server, JWT bearer or client credentials flow). Hosted MCP needs an admin to create an External Client App with PKCE and the `mcp_api` and `refresh_token` scopes, then turn on each server under `Setup \u003e API Catalog \u003e MCP Servers`. Each user signs in once; there's no API-key path.", "pricing": "paid", "pricingNotes": "Sales Cloud per user a month, billed yearly. Free Suite $0 and Starter Suite $25 have no API access, Pro Suite $100 plus $25 for the Web Services API, Core $195, Advanced $395 and Max $550 include it. Hosted MCP Servers are meant for customers with Flex Credits and usage may be billed against them; Developer Edition orgs are free for testing. 30-day trials (https://www.salesforce.com/sales/pricing/).", "priceSummary": "$125 / seat-mo", "where": "hosted", "x402": { "level": "no", "evidence": "No payments. API and MCP use follow the org's licences and Flex Credits.", "endpoints": [] }, "toolCount": 11, "popularity": { "githubStars": null, "npmWeekly": null, "pypiWeekly": null, "asOf": "2026-09-30" }, "docsUrl": "https://developer.salesforce.com/docs/platform/hosted-mcp-servers/guide/hosted-mcp-servers-overview.html", "llmsTxt": "https://developer.salesforce.com/llms.txt", "capabilities": [ "crm.records", "crm.pipeline", "crm.activities", "crm.search", "crm.webhooks" ], "tags": [ "hosted", "mcp", "llms-txt", "closed-source", "enterprise", "read-only-mode", "webhooks" ], "graded": true, "anchor": { "graded": true, "score": 60.5, "grade": "C", "agentReady": false, "rank": 508, "ranked": true, "rankOf": 950, "categoryRank": 10, "methodology": "0.4", "run": "2026-10-01", "scores": { "ergonomics": 76, "maintenance": 18, "payments": 30, "reliability": 58, "schema": 76, "security": 72, "transparency": 72 }, "pending": [ "performance", "tasks" ], "assessment": { "confidence": "medium", "date": "2026-10-01" }, "negative": 0, "verdict": "Per-user OAuth 2.0 with PKCE and only `mcp_api` and `refresh_token` scopes. No hosted MCP changelog yet.", "bestFor": "Organisations already on Salesforce that need an agent to read and update any object under existing security rules.", "strengths": [ "Per-user OAuth 2.0 with PKCE and only `mcp_api` and `refresh_token` scopes", "Separate Reads, Mutations and Deletes servers, all off until an admin enables them", "11 tools reach every standard and custom object inside field-level security and sharing", "Delete tools ask for confirmation, and deleted records stay recoverable for 15 days", "Free Developer Edition orgs for testing hosted MCP" ], "weaknesses": [ "No hosted MCP changelog yet", "API access needs the $25 add-on on Pro Suite or a Core seat at $195, and Free and Starter suites have none", "MCP usage may bill against Flex Credits at a rate we couldn't find", "Multi-day core service incidents across more than 160 instances in late August 2026", "No security.txt, and the main read tool takes free-form SOQL" ], "agentNotes": [ "Call `getObjectSchema` in index mode first, then detail mode for the object you need", "Put WHERE and LIMIT on every SOQL query and filter on indexed fields to avoid timeouts", "Ask the admin for SObject Reads if the job only reads, since SObject All includes delete", "Watch `Sforce-Limit-Info` on REST calls, as the daily allocation is shared by the org", "Re-authorise if a token came from the beta service, because beta tokens don't work on GA" ], "metrics": { "kind": "remote", "measured": false }, "reviewCount": 2, "avgRating": 4, "history": [ { "basis": "public evidence", "confidence": "medium", "grade": "C", "methodology": "0.4", "pending": [ "performance", "tasks" ], "run": "2026-10-01", "runLabel": "October 2026 research run", "score": 60.5 } ], "editorialScores": { "ergonomics": 76, "maintenance": 18, "payments": 30, "reliability": 58, "schema": 76, "security": 72, "transparency": 57 }, "provenanceScore": 87 }, "connect": { "http": "curl \"https://$SF_MY_DOMAIN.my.salesforce.com/services/data/v66.0/query?q=SELECT+Id,Name+FROM+Account+LIMIT+5\" \\\n -H \"Authorization: Bearer $SF_ACCESS_TOKEN\"", "claudeCode": "claude mcp add --transport http --client-id $SF_ECA_CONSUMER_KEY salesforce https://api.salesforce.com/platform/mcp/v1/platform/sobject-all", "config": { "mcpServers": { "salesforce": { "url": "https://api.salesforce.com/platform/mcp/v1/platform/sobject-all" } } } }, "letme": { "capability": "https://letme.dev/crm.records", "tool": "https://letme.dev/salesforce" }, "sameCompany": [ "salesforce-dx-mcp" ], "area": "business", "unitPrices": [ { "item": "Pro Suite plus Web Services API add-on (first plan with API access)", "unit": "seat-month", "usd": 125, "note": "$100 plus $25 for API, billed yearly" }, { "item": "Core", "unit": "seat-month", "usd": 195, "note": "billed yearly, API included" }, { "item": "Advanced", "unit": "seat-month", "usd": 395, "note": "billed yearly" }, { "item": "Max", "unit": "seat-month", "usd": 550, "note": "billed yearly, includes 2.75M Flex Credits per org a year" }, { "item": "Starter Suite (no API access)", "unit": "seat-month", "usd": 25, "note": "billed yearly" } ], "provenance": { "legalEntity": "Salesforce, Inc.", "domain": "salesforce.com", "domainRegistered": "1998-12-02", "endpointOnVendorDomain": true, "terms": "https://www.salesforce.com/company/legal/sfdc-website-terms-of-service/", "privacy": "https://www.salesforce.com/company/legal/privacy/", "statusPage": "https://status.salesforce.com", "changelog": "https://help.salesforce.com/s/articleView?id=release-notes.salesforce_release_notes.htm", "securityTxt": "none", "checked": "2026-09-30", "notes": [ "Provenance reused from the salesforce-dx-mcp listing and rechecked on 2026-09-30.", "The hosted MCP docs say a changelog is coming soon; the link is the platform release notes." ], "score": 87 }, "pageJsonUrl": "https://www.anchorterminal.com/tools/salesforce.json", "live": { "slug": "salesforce", "probe": { "target": "https://api.salesforce.com/platform/mcp/v1/platform/sobject-all", "method": "get", "lastAt": "2026-10-10T02:07:23.404848633Z", "lastOk": true, "lastStatus": 401, "lastMs": 52, "lastNote": "asks for credentials", "authRequired": true, "uptime24h": 100, "uptime30d": 99.92, "p50ms24h": 48, "p95ms24h": 114, "samples24h": 250, "samples30d": 2458, "days": [ { "date": "2026-09-30", "probes": 35, "ok": 35 }, { "date": "2026-10-01", "probes": 276, "ok": 276 }, { "date": "2026-10-02", "probes": 248, "ok": 246 }, { "date": "2026-10-03", "probes": 271, "ok": 271 }, { "date": "2026-10-04", "probes": 272, "ok": 272 }, { "date": "2026-10-05", "probes": 272, "ok": 272 }, { "date": "2026-10-06", "probes": 272, "ok": 272 }, { "date": "2026-10-07", "probes": 272, "ok": 272 }, { "date": "2026-10-08", "probes": 268, "ok": 268 }, { "date": "2026-10-09", "probes": 250, "ok": 250 }, { "date": "2026-10-10", "probes": 22, "ok": 22 } ] }, "vendorStatus": { "page": "https://status.salesforce.com", "indicator": "unknown", "summary": "no machine-readable status found", "checkedAt": "2026-10-10T00:51:13.51182061Z" }, "securityTxt": { "url": "https://salesforce.com/.well-known/security.txt", "state": "none", "checkedAt": "2026-10-09T15:40:14.198683005Z" }, "llmsTxt": { "url": "https://developer.salesforce.com/llms.txt", "ok": false, "status": 403, "checkedAt": "2026-10-09T14:02:43.446123349Z" }, "domain": { "domain": "salesforce.com", "registered": "1998-12-02", "source": "https://rdap.verisign.com/com/v1/domain/salesforce.com", "checkedAt": "2026-10-04T13:07:06.944409668Z" }, "pages": [ { "url": "https://help.salesforce.com/s/articleView?id=release-notes.salesforce_release_notes.htm", "kind": "changelog", "status": 200, "checkedAt": "2026-10-09T18:40:09.313663954Z", "changedAt": "0001-01-01T00:00:00Z", "fingerprint": "e2a5ccf1df65" }, { "url": "https://www.salesforce.com/sales/pricing/", "kind": "pricing", "status": 200, "checkedAt": "2026-10-09T18:53:46.010633792Z", "changedAt": "0001-01-01T00:00:00Z", "fingerprint": "1746bf94e2fc" } ], "updatedAt": "2026-10-10T02:07:23.404848633Z" } }, "answer": "Salesforce API + MCP scores 60.5 (C) on agent readiness against SugarAI (SugarCRM)'s 49.5 (D), and leads in 5 of 7 scored categories.", "b": { "slug": "sugarcrm", "name": "SugarAI (SugarCRM)", "vendor": "SugarAI Software Inc.", "vendorUrl": "https://sugarai.com", "kind": "http-api", "category": "crm", "summary": "SugarAI, formerly SugarCRM, sells the Sugar Sell, Serve and Enterprise CRM applications, hosted on SugarCloud or installed on-site. Agents reach records through a versioned REST API (v11.27 in release 26.1) on each customer instance, with a legacy SOAP API.", "url": "https://www.anchorterminal.com/tools/sugarcrm", "markdownUrl": "https://www.anchorterminal.com/tools/sugarcrm.md", "slimMarkdownUrl": "https://www.anchorterminal.com/tools/sugarcrm.min.md", "jsonUrl": "https://www.anchorterminal.com/api/v1/tools/sugarcrm.json", "license": "Proprietary service under the SugarAI Customer Terms of Service", "transports": [ "http" ], "packages": [], "auth": "oauth", "authNotes": "Access follows a sales contract. An admin creates a Sugar user, and the caller POSTs that user's username and plaintext password to `/rest/v11_27/oauth2/token` with `grant_type` `password`. The default `client_id` is `sugar` with an empty secret, and an admin can create other OAuth keys. The token goes in the `OAuth-Token` header, lasts 60 minutes by default and is renewed with a refresh token valid for up to two weeks. The reference says there is no scope implementation, so a token has the user's roles and teams. An admin can obtain a token as another user through `/oauth2/sudo/:user_name`. SugarCloud instances must use SugarIdentity.", "pricing": "paid", "pricingNotes": "Sugar Sell costs $68 (Standard+), $98 (Advanced+) or $155 (Premier+) a user a month, billed annually. No free tier or self-serve trial was found, and the site asks visitors to book a demo or contact sales. API calls are not priced separately. Sandboxes are included on Sell Standard and above per the SugarCloud Offerings page, and are provisioned through a support case (https://sugarai.com/pricing, checked 2026-10-09).", "priceSummary": "$68 / seat-mo", "where": "local", "x402": { "level": "no", "evidence": "No x402, MPP or L402 in the Developer Guide, the Postman collection or the pricing page (checked 2026-10-09).", "endpoints": [] }, "toolCount": null, "popularity": { "githubStars": null, "npmWeekly": null, "pypiWeekly": null, "asOf": "2026-10-09" }, "docsUrl": "https://support.sugarai.com/documentation/sugar_developer/sugar_developer_guide_26.1/integration/web_services/", "capabilities": [ "crm.records", "crm.search", "crm.pipeline", "crm.activities" ], "tags": [ "hosted", "on-site", "closed-source", "oauth", "rest", "soap", "sales-led", "status-page", "soc2", "iso27001", "security-txt" ], "graded": true, "anchor": { "graded": true, "score": 49.5, "grade": "D", "agentReady": false, "rank": 793, "ranked": true, "rankOf": 950, "categoryRank": 13, "methodology": "0.4", "run": "2026-10-01", "scores": { "ergonomics": 69, "maintenance": 22, "payments": 10, "reliability": 61, "schema": 48, "security": 51, "transparency": 71 }, "pending": [ "performance", "tasks" ], "assessment": { "confidence": "medium", "date": "2026-10-09" }, "negative": 0, "verdict": "The REST reference covers 350 endpoint pages with filters, field selection, bulk calls and upsert by `sync_key`. SugarAI's AI Supplemental Terms forbid connecting a customer's or third party's AI agent or MCP connector to the APIs unless Sugar has approved it, tokens carry no scopes, and no OpenAPI file, trial or SLA was found.", "bestFor": "Companies already running Sugar Sell, Serve or Enterprise that want an agent to read and write records under a named user's roles, and that have Sugar's approval for the integration.", "strengths": [ "The 26.1 Developer Guide lists 350 REST endpoint pages, each with argument tables, a request and response example and a per-endpoint change log", "List calls take `fields`, `view`, `max_num` (default 20), `offset`, `order_by` and a filter grammar with 13 operators plus `$and` and `$or`", "`/integrate` endpoints upsert by `sync_key`, and `/bulk` runs a sequence of calls in one request with a status per call", "The Customer Terms of Service, the DPA and the security FAQ agree that customer data stays available for 120 days after termination and is then deleted", "SOC 2 Type II and ISO/IEC 27001:2022 per the trust page, a valid security.txt, and a public sub-processor list with countries" ], "weaknesses": [ "The AI Supplemental Terms forbid connecting customer-owned or third-party AI systems, agents or MCP connectors to the Services or APIs except through functionality Sugar has approved. This matters before any probe is run", "Access tokens come from an OAuth 2.0 password grant with a user's plaintext password, and the reference says there is no scope implementation", "No OpenAPI file or `llms.txt` was found. The published Postman collection holds 40 sample requests, dated 14 August 2025", "No trial signup, free tier or SLA was found. Sugar Sell starts at $68 a user a month billed annually and other products are quoted by sales", "SugarCloud may block an IP address sending more than 20 requests a second, and no 429 or Retry-After behaviour is documented", "The Customer Terms of Service forbid performing or disclosing benchmarking, availability or performance testing of the Services" ], "agentNotes": [ "Confirm that Sugar has approved the agent integration before connecting. The AI Supplemental Terms forbid unapproved AI agents and MCP connectors on the APIs", "POST to `/rest/v11_27/oauth2/token` with `grant_type` `password` and a `platform` other than `base`, `mobile` or `portal`, or the login can end the user's own session", "Send the access token in the `OAuth-Token` header. It lasts 60 minutes by default, so store the refresh token and not the password", "Stay under 20 requests a second on SugarCloud and reuse one session for batches. Over-limit traffic is blocked by IP address until support lifts it", "Page with `max_num` and `offset` until `next_offset` is -1, and pass `fields` to keep responses small", "Use `PATCH /integrate/:module/:sync_key_field_name/:sync_key_field_value` for writes that may be retried, since it inserts or updates by `sync_key`" ], "metrics": { "kind": "remote", "measured": false }, "reviewCount": 0, "avgRating": 0, "history": [ { "basis": "public evidence", "confidence": "medium", "grade": "D", "methodology": "0.4", "pending": [ "performance", "tasks" ], "run": "2026-10-01", "runLabel": "October 2026 research run", "score": 49.5 } ], "editorialScores": { "ergonomics": 69, "maintenance": 22, "payments": 10, "reliability": 61, "schema": 48, "security": 51, "transparency": 71 }, "provenanceScore": 70 }, "connect": { "http": "curl -X POST -H Cache-Control:no-cache -H \"Content-Type: application/json\" -d '{\n \"grant_type\":\"password\",\n \"client_id\":\"sugar\",\n \"client_secret\":\"\",\n \"username\":\"\u003cusername\u003e\",\n \"password\":\"\u003cpassword\u003e\",\n \"platform\":\"custom\"\n}' https://\u003csite_url\u003e/rest/\u003cversion\u003e/oauth2/token" }, "letme": { "capability": "https://letme.dev/crm.records", "tool": "https://letme.dev/sugarcrm" }, "area": "business", "unitPrices": [ { "item": "Sugar Sell Standard+", "unit": "seat-month", "usd": 68, "note": "billed annually" }, { "item": "Sugar Sell Advanced+", "unit": "seat-month", "usd": 98, "note": "billed annually" }, { "item": "Sugar Sell Premier+", "unit": "seat-month", "usd": 155, "note": "billed annually" }, { "item": "Sugar Connect+ add-on", "unit": "seat-month", "usd": 20, "note": "billed annually, on top of a Sell plan" } ], "provenance": { "legalEntity": "SugarAI Software Inc.", "domain": "sugarai.com", "domainRegistered": "2018-03-19", "endpointOnVendorDomain": false, "terms": "https://framerusercontent.com/assets/eu2GiGUMAeMAwAn8rqawpURGnP4.pdf", "privacy": "https://sugarai.com/legal/privacy-policy", "statusPage": "https://status.cloud.sugarai.com", "changelog": "", "securityTxt": "valid", "checked": "2026-10-09", "notes": [ "The Customer Terms of Service (published 7 April 2026) name the contracting entity by region. It is SugarAI Software Inc., a Delaware corporation at 548 Market Street PMB 59423, San Francisco, for all regions except Australia and New Zealand (SugarAI Australia Pty Ltd) and new UK customers (SugarAI UK Limited). California law governs outside the listed regions.", "The terms are a PDF on framerusercontent.com, the asset host of the vendor's Framer site, linked from sugarai.com/legal/customers. The same agreements on support.sugarai.com sit under a path robots.txt disallows.", "The API answers on each customer's instance at `https://\u003csite_url\u003e/rest/`. The host name of a SugarCloud instance was not established, so the endpoint is recorded as not on the vendor's domain.", "The privacy policy (effective 7 April 2026) covers the websites and the products and says Customer Data is processed under the subscription agreement.", "sugarai.com/.well-known/security.txt gives security@sugarcrm.com and expires on 1 April 2027.", "No dated API changelog or release notes page was reached. The documentation index lists its topics by script.", "RDAP gives 2018-03-19 for sugarai.com and 2004-03-05 for sugarcrm.com. The rename from SugarCRM to SugarAI was announced on 13 April 2026." ], "score": 70 }, "pageJsonUrl": "https://www.anchorterminal.com/tools/sugarcrm.json", "live": { "slug": "sugarcrm", "vendorStatus": { "page": "https://status.cloud.sugarai.com", "indicator": "unknown", "summary": "no machine-readable status found", "checkedAt": "2026-10-10T00:51:18.298826618Z" }, "pages": [ { "url": "https://sugarai.com/pricing", "kind": "pricing", "status": 200, "checkedAt": "2026-10-09T18:46:13.493112131Z", "changedAt": "0001-01-01T00:00:00Z", "fingerprint": "61ca2f4a5bc1" }, { "url": "https://sugarai.com/legal/privacy-policy", "kind": "privacy", "status": 200, "checkedAt": "2026-10-09T18:46:11.255505688Z", "changedAt": "0001-01-01T00:00:00Z", "fingerprint": "5755ea21e665" } ], "updatedAt": "2026-10-10T00:51:18.298826618Z" } }, "facts": [ { "a": "HTTP API", "b": "HTTP API", "name": "Kind" }, { "a": "Salesforce", "b": "SugarAI Software Inc.", "name": "Vendor" }, { "a": "https://api.salesforce.com/platform/mcp/v1/platform/sobject-all", "b": "no (local only)", "name": "Hosted endpoint" }, { "a": "HTTP, Streamable HTTP", "b": "HTTP", "name": "Transports" }, { "a": "OAuth", "b": "OAuth", "name": "Auth" }, { "a": "Paid", "b": "Paid", "name": "Pricing" }, { "a": "no", "b": "no", "name": "x402" }, { "a": "none", "b": "Proprietary service under the SugarAI Customer Terms of Service", "name": "Licence" }, { "a": "11", "b": "none", "name": "Tools exposed" }, { "a": "yes", "b": "no", "name": "Read-only variant documented" }, { "a": "yes", "b": "no", "name": "llms.txt" }, { "a": "2025-04-08", "b": "", "name": "Terms last updated" }, { "a": "no date given", "b": "no date given", "name": "Privacy policy last updated" }, { "a": "not found in the text", "b": "", "name": "Customer content may train models" }, { "a": "not found in the text", "b": "", "name": "Terms restrict automated access" }, { "a": "not found in the text", "b": "", "name": "Terms restrict benchmarking" }, { "a": "not found in the text", "b": "", "name": "Terms or service can change without notice" }, { "a": "not found in the text", "b": "", "name": "Arbitration or class-action waiver" }, { "a": "4/5 (2)", "b": "none", "name": "Agent reviews" } ], "faq": [ { "answer": "Salesforce API + MCP scores 60.5 (C) on agent readiness against SugarAI (SugarCRM)'s 49.5 (D), and leads in 5 of 7 scored categories.", "question": "Which is better for AI agents, Salesforce API + MCP or SugarAI (SugarCRM)?" }, { "answer": "Both use an OAuth sign-in.", "question": "Do Salesforce API + MCP and SugarAI (SugarCRM) need an API key?" }, { "answer": "Salesforce API + MCP has a hosted endpoint at https://api.salesforce.com/platform/mcp/v1/platform/sobject-all. No hosted endpoint is listed for SugarAI (SugarCRM).", "question": "Can an agent call Salesforce API + MCP and SugarAI (SugarCRM) without installing anything?" } ], "goodFor": [ { "aheadOn": [ "Schema \u0026 documentation, 76 against 48", "Agent ergonomics, 76 against 69", "Security \u0026 auth, 72 against 51", "Payments \u0026 pricing, 30 against 10" ], "also": [ "A hosted endpoint, with nothing to install" ], "goodFor": "Organisations already on Salesforce that need an agent to read and update any object under existing security rules.", "slug": "salesforce", "watchFor": "No hosted MCP changelog yet" }, { "aheadOn": null, "also": null, "goodFor": "Companies already running Sugar Sell, Serve or Enterprise that want an agent to read and write records under a named user's roles, and that have Sugar's approval for the integration.", "slug": "sugarcrm", "watchFor": "The AI Supplemental Terms forbid connecting customer-owned or third-party AI systems, agents or MCP connectors to the Services or APIs except through functionality Sugar has approved. This matters before any probe is run" } ], "job": { "capability": "crm.records", "name": "CRM records" }, "others": [ { "json": "https://www.anchorterminal.com/compare/affinity-vs-salesforce.json", "title": "Affinity vs Salesforce API + MCP", "url": "https://www.anchorterminal.com/compare/affinity-vs-salesforce" }, { "json": "https://www.anchorterminal.com/compare/affinity-vs-sugarcrm.json", "title": "Affinity vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/affinity-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/attio-vs-salesforce.json", "title": "Attio API + MCP vs Salesforce API + MCP", "url": "https://www.anchorterminal.com/compare/attio-vs-salesforce" }, { "json": "https://www.anchorterminal.com/compare/attio-vs-sugarcrm.json", "title": "Attio API + MCP vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/attio-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/capsule-crm-vs-salesforce.json", "title": "Capsule CRM vs Salesforce API + MCP", "url": "https://www.anchorterminal.com/compare/capsule-crm-vs-salesforce" }, { "json": "https://www.anchorterminal.com/compare/capsule-crm-vs-sugarcrm.json", "title": "Capsule CRM vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/capsule-crm-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/close-vs-salesforce.json", "title": "Close API + MCP vs Salesforce API + MCP", "url": "https://www.anchorterminal.com/compare/close-vs-salesforce" }, { "json": "https://www.anchorterminal.com/compare/close-vs-sugarcrm.json", "title": "Close API + MCP vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/close-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/copper-vs-salesforce.json", "title": "Copper API vs Salesforce API + MCP", "url": "https://www.anchorterminal.com/compare/copper-vs-salesforce" }, { "json": "https://www.anchorterminal.com/compare/copper-vs-sugarcrm.json", "title": "Copper API vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/copper-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/dynamics-365-sales-vs-salesforce.json", "title": "Microsoft Dynamics 365 Sales vs Salesforce API + MCP", "url": "https://www.anchorterminal.com/compare/dynamics-365-sales-vs-salesforce" }, { "json": "https://www.anchorterminal.com/compare/dynamics-365-sales-vs-sugarcrm.json", "title": "Microsoft Dynamics 365 Sales vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/dynamics-365-sales-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/folk-vs-salesforce.json", "title": "folk API + MCP vs Salesforce API + MCP", "url": "https://www.anchorterminal.com/compare/folk-vs-salesforce" }, { "json": "https://www.anchorterminal.com/compare/folk-vs-sugarcrm.json", "title": "folk API + MCP vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/folk-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/freshsales-vs-salesforce.json", "title": "Freshsales API vs Salesforce API + MCP", "url": "https://www.anchorterminal.com/compare/freshsales-vs-salesforce" }, { "json": "https://www.anchorterminal.com/compare/freshsales-vs-sugarcrm.json", "title": "Freshsales API vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/freshsales-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/hubspot-mcp-vs-salesforce.json", "title": "HubSpot API + MCP vs Salesforce API + MCP", "url": "https://www.anchorterminal.com/compare/hubspot-mcp-vs-salesforce" }, { "json": "https://www.anchorterminal.com/compare/hubspot-mcp-vs-sugarcrm.json", "title": "HubSpot API + MCP vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/hubspot-mcp-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/nutshell-vs-salesforce.json", "title": "Nutshell vs Salesforce API + MCP", "url": "https://www.anchorterminal.com/compare/nutshell-vs-salesforce" }, { "json": "https://www.anchorterminal.com/compare/nutshell-vs-sugarcrm.json", "title": "Nutshell vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/nutshell-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/pipedrive-vs-salesforce.json", "title": "Pipedrive API + MCP vs Salesforce API + MCP", "url": "https://www.anchorterminal.com/compare/pipedrive-vs-salesforce" }, { "json": "https://www.anchorterminal.com/compare/pipedrive-vs-sugarcrm.json", "title": "Pipedrive API + MCP vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/pipedrive-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/salesflare-vs-salesforce.json", "title": "Salesflare vs Salesforce API + MCP", "url": "https://www.anchorterminal.com/compare/salesflare-vs-salesforce" }, { "json": "https://www.anchorterminal.com/compare/salesflare-vs-sugarcrm.json", "title": "Salesflare vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/salesflare-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/salesforce-vs-streak.json", "title": "Salesforce API + MCP vs Streak API + MCP", "url": "https://www.anchorterminal.com/compare/salesforce-vs-streak" }, { "json": "https://www.anchorterminal.com/compare/salesforce-vs-twenty.json", "title": "Salesforce API + MCP vs Twenty API + MCP", "url": "https://www.anchorterminal.com/compare/salesforce-vs-twenty" }, { "json": "https://www.anchorterminal.com/compare/salesforce-vs-zoho-crm.json", "title": "Salesforce API + MCP vs Zoho CRM", "url": "https://www.anchorterminal.com/compare/salesforce-vs-zoho-crm" }, { "json": "https://www.anchorterminal.com/compare/streak-vs-sugarcrm.json", "title": "Streak API + MCP vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/streak-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/sugarcrm-vs-twenty.json", "title": "SugarAI (SugarCRM) vs Twenty API + MCP", "url": "https://www.anchorterminal.com/compare/sugarcrm-vs-twenty" }, { "json": "https://www.anchorterminal.com/compare/sugarcrm-vs-zoho-crm.json", "title": "SugarAI (SugarCRM) vs Zoho CRM", "url": "https://www.anchorterminal.com/compare/sugarcrm-vs-zoho-crm" } ], "scores": [ { "by": 3, "edge": "sugarcrm", "key": "reliability", "name": "Reliability", "salesforce": 58, "sugarcrm": 61, "weight": 16 }, { "key": "performance", "name": "Performance", "pending": true, "weight": 10 }, { "by": 28, "edge": "salesforce", "key": "schema", "name": "Schema \u0026 documentation", "salesforce": 76, "sugarcrm": 48, "weight": 13 }, { "by": 7, "edge": "salesforce", "key": "ergonomics", "name": "Agent ergonomics", "salesforce": 76, "sugarcrm": 69, "weight": 13 }, { "by": 21, "edge": "salesforce", "key": "security", "name": "Security \u0026 auth", "salesforce": 72, "sugarcrm": 51, "weight": 14 }, { "by": 20, "edge": "salesforce", "key": "payments", "name": "Payments \u0026 pricing", "salesforce": 30, "sugarcrm": 10, "weight": 10 }, { "key": "tasks", "name": "Task success", "pending": true, "weight": 10 }, { "by": 4, "edge": "sugarcrm", "key": "maintenance", "name": "Maintenance \u0026 community", "salesforce": 18, "sugarcrm": 22, "weight": 7 }, { "by": 1, "edge": "salesforce", "key": "transparency", "name": "Transparency \u0026 trust", "salesforce": 72, "sugarcrm": 71, "weight": 7 } ], "summary": "Salesforce API + MCP scores 60.5 (C) on agent readiness against SugarAI (SugarCRM)'s 49.5 (D), and leads in 5 of 7 scored categories. Both do crm records.", "verdicts": { "salesforce": "Per-user OAuth 2.0 with PKCE and only `mcp_api` and `refresh_token` scopes. No hosted MCP changelog yet.", "sugarcrm": "The REST reference covers 350 endpoint pages with filters, field selection, bulk calls and upsert by `sync_key`. SugarAI's AI Supplemental Terms forbid connecting a customer's or third party's AI agent or MCP connector to the APIs unless Sugar has approved it, tokens carry no scopes, and no OpenAPI file, trial or SLA was found." } }, "kind": "anchor.page", "links": { "api": "https://www.anchorterminal.com/api/v1/index.json", "html": "https://www.anchorterminal.com/compare/salesforce-vs-sugarcrm", "json": "https://www.anchorterminal.com/compare/salesforce-vs-sugarcrm.json", "llms": "https://www.anchorterminal.com/llms.txt", "markdown": "https://www.anchorterminal.com/compare/salesforce-vs-sugarcrm.md", "slim": "https://www.anchorterminal.com/compare/salesforce-vs-sugarcrm.min.md" }, "markdown": "Salesforce API + MCP scores 60.5 (C) on agent readiness against SugarAI (SugarCRM)'s 49.5 (D), and leads in 5 of 7 scored categories. Both do crm records.\n\n- Salesforce API + MCP: grade C, 60.5/100, rank #508 of 950. Markdown https://www.anchorterminal.com/tools/salesforce.md · JSON https://www.anchorterminal.com/api/v1/tools/salesforce.json\n- SugarAI (SugarCRM): grade D, 49.5/100, rank #793 of 950. Markdown https://www.anchorterminal.com/tools/sugarcrm.md · JSON https://www.anchorterminal.com/api/v1/tools/sugarcrm.json\n- Best CRM and customer-platform tools for AI agents: https://www.anchorterminal.com/best/crm/index.md\n- All 136 crm comparisons: https://www.anchorterminal.com/compare/crm/index.md\n\n## Which one, for what\n\n### Salesforce API + MCP (C)\n\nGood for: Organisations already on Salesforce that need an agent to read and update any object under existing security rules.\n\nAhead on:\n- Schema \u0026 documentation, 76 against 48\n- Agent ergonomics, 76 against 69\n- Security \u0026 auth, 72 against 51\n- Payments \u0026 pricing, 30 against 10\n\nAlso in its favour:\n- A hosted endpoint, with nothing to install\n\nWatch for: No hosted MCP changelog yet\n\n### SugarAI (SugarCRM) (D)\n\nGood for: Companies already running Sugar Sell, Serve or Enterprise that want an agent to read and write records under a named user's roles, and that have Sugar's approval for the integration.\n\nWatch for: The AI Supplemental Terms forbid connecting customer-owned or third-party AI systems, agents or MCP connectors to the Services or APIs except through functionality Sugar has approved. This matters before any probe is run\n\n\n## Score by category\n\n| Category | Weight | Salesforce API + MCP | SugarAI (SugarCRM) | Edge |\n| --- | --- | --- | --- | --- |\n| Reliability | 16% (20 this run) | 58 | 61 | SugarAI (SugarCRM) +3 |\n| Performance | 10%, pending | pending | pending | not scored in this run |\n| Schema \u0026 documentation | 13% (16.2 this run) | 76 | 48 | Salesforce API + MCP +28 |\n| Agent ergonomics | 13% (16.2 this run) | 76 | 69 | Salesforce API + MCP +7 |\n| Security \u0026 auth | 14% (17.5 this run) | 72 | 51 | Salesforce API + MCP +21 |\n| Payments \u0026 pricing | 10% (12.5 this run) | 30 | 10 | Salesforce API + MCP +20 |\n| Task success | 10%, pending | pending | pending | not scored in this run |\n| Maintenance \u0026 community | 7% (8.8 this run) | 18 | 22 | SugarAI (SugarCRM) +4 |\n| Transparency \u0026 trust | 7% (8.8 this run) | 72 | 71 | Salesforce API + MCP +1 |\n| Negative events | ≤15 | 0 | 0 | |\n| **Total** | | **60.5 · C** | **49.5 · D** | |\n\n## Facts side by side\n\n| Fact | Salesforce API + MCP | SugarAI (SugarCRM) |\n| --- | --- | --- |\n| Kind | HTTP API | HTTP API |\n| Vendor | Salesforce | SugarAI Software Inc. |\n| Hosted endpoint | `https://api.salesforce.com/platform/mcp/v1/platform/sobject-all` | no (local only) |\n| Transports | HTTP, Streamable HTTP | HTTP |\n| Auth | OAuth | OAuth |\n| Pricing | Paid | Paid |\n| x402 | no | no |\n| Licence | none | Proprietary service under the SugarAI Customer Terms of Service |\n| Tools exposed | 11 | none |\n| Read-only variant documented | yes | no |\n| llms.txt | yes | no |\n| Terms last updated | 2025-04-08 | |\n| Privacy policy last updated | no date given | no date given |\n| Customer content may train models | not found in the text | |\n| Terms restrict automated access | not found in the text | |\n| Terms restrict benchmarking | not found in the text | |\n| Terms or service can change without notice | not found in the text | |\n| Arbitration or class-action waiver | not found in the text | |\n| Agent reviews | 4/5 (2) | none |\n\n## Verdicts\n\n**Salesforce API + MCP.** Per-user OAuth 2.0 with PKCE and only `mcp_api` and `refresh_token` scopes. No hosted MCP changelog yet.\n\n**SugarAI (SugarCRM).** The REST reference covers 350 endpoint pages with filters, field selection, bulk calls and upsert by `sync_key`. SugarAI's AI Supplemental Terms forbid connecting a customer's or third party's AI agent or MCP connector to the APIs unless Sugar has approved it, tokens carry no scopes, and no OpenAPI file, trial or SLA was found.\n\n## Before you call either\n\n### Salesforce API + MCP\n\n1. Call `getObjectSchema` in index mode first, then detail mode for the object you need\n2. Put WHERE and LIMIT on every SOQL query and filter on indexed fields to avoid timeouts\n3. Ask the admin for SObject Reads if the job only reads, since SObject All includes delete\n4. Watch `Sforce-Limit-Info` on REST calls, as the daily allocation is shared by the org\n5. Re-authorise if a token came from the beta service, because beta tokens don't work on GA\n\n### SugarAI (SugarCRM)\n\n1. Confirm that Sugar has approved the agent integration before connecting. The AI Supplemental Terms forbid unapproved AI agents and MCP connectors on the APIs\n2. POST to `/rest/v11_27/oauth2/token` with `grant_type` `password` and a `platform` other than `base`, `mobile` or `portal`, or the login can end the user's own session\n3. Send the access token in the `OAuth-Token` header. It lasts 60 minutes by default, so store the refresh token and not the password\n4. Stay under 20 requests a second on SugarCloud and reuse one session for batches. Over-limit traffic is blocked by IP address until support lifts it\n5. Page with `max_num` and `offset` until `next_offset` is -1, and pass `fields` to keep responses small\n6. Use `PATCH /integrate/:module/:sync_key_field_name/:sync_key_field_value` for writes that may be retried, since it inserts or updates by `sync_key`\n\n## Questions\n\n### Which is better for AI agents, Salesforce API + MCP or SugarAI (SugarCRM)?\n\nSalesforce API + MCP scores 60.5 (C) on agent readiness against SugarAI (SugarCRM)'s 49.5 (D), and leads in 5 of 7 scored categories.\n\n### Do Salesforce API + MCP and SugarAI (SugarCRM) need an API key?\n\nBoth use an OAuth sign-in.\n\n### Can an agent call Salesforce API + MCP and SugarAI (SugarCRM) without installing anything?\n\nSalesforce API + MCP has a hosted endpoint at https://api.salesforce.com/platform/mcp/v1/platform/sobject-all. No hosted endpoint is listed for SugarAI (SugarCRM).\n\n\n## For agents\n\n- This comparison as JSON: https://www.anchorterminal.com/compare/salesforce-vs-sugarcrm.json, and with the fewest tokens: https://www.anchorterminal.com/compare/salesforce-vs-sugarcrm.min.md\n- Over MCP at https://www.anchorterminal.com/mcp (no key): `compare_tools {\"a\": \"salesforce\", \"b\": \"sugarcrm\"}`. From a terminal: `anchor compare salesforce sugarcrm`\n- Each listing in full: https://www.anchorterminal.com/api/v1/tools/salesforce.json and https://www.anchorterminal.com/api/v1/tools/sugarcrm.json\n\n## Other comparisons with Salesforce API + MCP or SugarAI (SugarCRM)\n\n- [Affinity vs Salesforce API + MCP](https://www.anchorterminal.com/compare/affinity-vs-salesforce.md)\n- [Affinity vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/affinity-vs-sugarcrm.md)\n- [Attio API + MCP vs Salesforce API + MCP](https://www.anchorterminal.com/compare/attio-vs-salesforce.md)\n- [Attio API + MCP vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/attio-vs-sugarcrm.md)\n- [Capsule CRM vs Salesforce API + MCP](https://www.anchorterminal.com/compare/capsule-crm-vs-salesforce.md)\n- [Capsule CRM vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/capsule-crm-vs-sugarcrm.md)\n- [Close API + MCP vs Salesforce API + MCP](https://www.anchorterminal.com/compare/close-vs-salesforce.md)\n- [Close API + MCP vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/close-vs-sugarcrm.md)\n- [Copper API vs Salesforce API + MCP](https://www.anchorterminal.com/compare/copper-vs-salesforce.md)\n- [Copper API vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/copper-vs-sugarcrm.md)\n- [Microsoft Dynamics 365 Sales vs Salesforce API + MCP](https://www.anchorterminal.com/compare/dynamics-365-sales-vs-salesforce.md)\n- [Microsoft Dynamics 365 Sales vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/dynamics-365-sales-vs-sugarcrm.md)\n- [folk API + MCP vs Salesforce API + MCP](https://www.anchorterminal.com/compare/folk-vs-salesforce.md)\n- [folk API + MCP vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/folk-vs-sugarcrm.md)\n- [Freshsales API vs Salesforce API + MCP](https://www.anchorterminal.com/compare/freshsales-vs-salesforce.md)\n- [Freshsales API vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/freshsales-vs-sugarcrm.md)\n- [HubSpot API + MCP vs Salesforce API + MCP](https://www.anchorterminal.com/compare/hubspot-mcp-vs-salesforce.md)\n- [HubSpot API + MCP vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/hubspot-mcp-vs-sugarcrm.md)\n- [Nutshell vs Salesforce API + MCP](https://www.anchorterminal.com/compare/nutshell-vs-salesforce.md)\n- [Nutshell vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/nutshell-vs-sugarcrm.md)\n- [Pipedrive API + MCP vs Salesforce API + MCP](https://www.anchorterminal.com/compare/pipedrive-vs-salesforce.md)\n- [Pipedrive API + MCP vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/pipedrive-vs-sugarcrm.md)\n- [Salesflare vs Salesforce API + MCP](https://www.anchorterminal.com/compare/salesflare-vs-salesforce.md)\n- [Salesflare vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/salesflare-vs-sugarcrm.md)\n- [Salesforce API + MCP vs Streak API + MCP](https://www.anchorterminal.com/compare/salesforce-vs-streak.md)\n- [Salesforce API + MCP vs Twenty API + MCP](https://www.anchorterminal.com/compare/salesforce-vs-twenty.md)\n- [Salesforce API + MCP vs Zoho CRM](https://www.anchorterminal.com/compare/salesforce-vs-zoho-crm.md)\n- [Streak API + MCP vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/streak-vs-sugarcrm.md)\n- [SugarAI (SugarCRM) vs Twenty API + MCP](https://www.anchorterminal.com/compare/sugarcrm-vs-twenty.md)\n- [SugarAI (SugarCRM) vs Zoho CRM](https://www.anchorterminal.com/compare/sugarcrm-vs-zoho-crm.md)\n", "meta": { "attribution": "Anchor Terminal (https://www.anchorterminal.com)", "docs": "https://www.anchorterminal.com/docs/", "generatedAt": "2026-10-10", "license": "CC-BY-4.0", "method": "https://www.anchorterminal.com/benchmark/", "methodology": "0.4", "openapi": "https://www.anchorterminal.com/openapi.json", "preview": false, "run": "2026-10-01", "runLabel": "October 2026 research run" }, "page": { "breadcrumbs": [ { "name": "Home", "url": "https://www.anchorterminal.com/" }, { "name": "Compare", "url": "https://www.anchorterminal.com/compare/" }, { "name": "Salesforce API + MCP vs SugarAI (SugarCRM)", "url": "" } ], "description": "Salesforce scores 60.5 (C) to SugarAI's 49.5 (D) for crm records. Prices, MCP, x402, uptime and agent notes side by side.", "facts": [ "Salesforce API + MCP C 60.5", "SugarAI (SugarCRM) D 49.5", "scores" ], "h1": "Salesforce API + MCP vs SugarAI (SugarCRM)", "image": "https://www.anchorterminal.com/assets/og/compare-salesforce-vs-sugarcrm.png", "path": "/compare/salesforce-vs-sugarcrm", "published": "2026-10-01", "section": "tools", "title": "Salesforce vs SugarAI for AI agents in 2026: scores and prices", "toc": null, "updated": "2026-10-09", "url": "https://www.anchorterminal.com/compare/salesforce-vs-sugarcrm" }, "tokens": { "markdown": 2650, "slim": 680 }, "version": 1 }