{ "data": { "a": { "slug": "pipedrive", "name": "Pipedrive API + MCP", "vendor": "Pipedrive", "vendorUrl": "https://www.pipedrive.com", "kind": "http-api", "category": "crm", "summary": "REST API (v1 and a faster v2) and a hosted MCP server for Pipedrive, the pipeline CRM.", "url": "https://www.anchorterminal.com/tools/pipedrive", "markdownUrl": "https://www.anchorterminal.com/tools/pipedrive.md", "slimMarkdownUrl": "https://www.anchorterminal.com/tools/pipedrive.min.md", "jsonUrl": "https://www.anchorterminal.com/api/v1/tools/pipedrive.json", "repo": "https://github.com/pipedrive/client-nodejs", "transports": [ "http", "streamable-http" ], "remoteUrl": "https://api.pipedrive.com/api/v2", "packages": [ { "registry": "npm", "name": "pipedrive" } ], "auth": "mixed", "authNotes": "Personal API token in the x-api-token header (older docs show it as an api_token query parameter, which puts it in logs); one active token per user per company. OAuth 2.0 with scopes for marketplace apps. The MCP server at https://mcp.pipedrive.ai/mcp is OAuth only, through oauth.pipedrive.com, with scopes for deals, contacts, leads, activities, products and search.", "pricing": "paid", "pricingNotes": "No free plan, a 14-day trial with no card. Lite $14, Growth $39, Premium $59 and Ultimate $79 a seat a month billed yearly ($24, $49, $79 and $99 billed monthly per the 30 September check). API and MCP on every plan. Each company gets a daily API budget of 30,000 tokens times a plan multiplier (Lite 1 up to Ultimate 7) times seats; extra token packs are sold from $100 a month (https://www.pipedrive.com/en/pricing).", "priceSummary": "$24 / seat-mo", "where": "hosted", "x402": { "level": "no", "evidence": "No payments. Access follows the Pipedrive subscription and its daily API token budget.", "endpoints": [] }, "toolCount": null, "popularity": { "githubStars": 234, "npmWeekly": 71835, "pypiWeekly": null, "asOf": "2026-09-30" }, "docsUrl": "https://developers.pipedrive.com/docs/api/v1", "llmsTxt": "https://pipedrive.readme.io/llms.txt", "openapi": "https://developers.pipedrive.com/docs/api/v1/openapi-v2.yaml", "capabilities": [ "crm.records", "crm.pipeline", "crm.activities", "crm.search", "crm.webhooks" ], "tags": [ "hosted", "mcp", "llms-txt", "openapi", "webhooks", "closed-source", "typescript", "no-card" ], "lastRelease": "2026-09-08", "graded": true, "anchor": { "graded": true, "score": 60.5, "grade": "C", "agentReady": false, "rank": 507, "ranked": true, "rankOf": 950, "categoryRank": 9, "methodology": "0.4", "run": "2026-10-01", "scores": { "ergonomics": 61, "maintenance": 83, "payments": 30, "reliability": 53, "schema": 80, "security": 53, "transparency": 76 }, "pending": [ "performance", "tasks" ], "assessment": { "confidence": "medium", "date": "2026-10-01" }, "negative": 0, "verdict": "Hosted MCP server on every plan, with actions recorded in the change log. MCP tool list not published, and the server is labelled beta.", "bestFor": "Small and mid-size sales teams running deal pipelines who want an agent to update deals and log activities.", "strengths": [ "Hosted MCP server on every plan, with actions recorded in the change log", "Detailed rate-limit docs with token costs per call type and remaining-budget headers", "Official Node (33.7.0, 8 September 2026) and PHP SDKs", "ISO 27001, ISO 27701 and SOC 2 Type 2", "Dated deprecations announced months ahead" ], "weaknesses": [ "MCP tool list not published, and the server is labelled beta", "Four incidents over an hour in September 2026, and no status component for API v2 or MCP", "Personal API tokens carry full user rights and can travel as a query parameter", "Daily token budget is shared by the whole company", "No security.txt and no retention period after account closure" ], "agentNotes": [ "Use v2 endpoints, which cost fewer tokens than v1", "Read `x-daily-requests-left` before a bulk run, since a search costs 40 tokens", "Send the token in the `x-api-token` header, never as `api_token` in the URL", "Keep under 10 search requests per 2 seconds on every plan", "Ask the user to load all Pipedrive tools in the client if an expected tool is missing" ], "metrics": { "kind": "remote", "measured": false }, "reviewCount": 2, "avgRating": 2.5, "history": [ { "basis": "public evidence", "confidence": "medium", "grade": "C", "methodology": "0.4", "pending": [ "performance", "tasks" ], "run": "2026-10-01", "runLabel": "October 2026 research run", "score": 60.5 } ], "editorialScores": { "ergonomics": 61, "maintenance": 83, "payments": 30, "reliability": 53, "schema": 80, "security": 53, "transparency": 66 }, "provenanceScore": 85 }, "connect": { "http": "curl \"https://api.pipedrive.com/api/v2/deals?limit=5\" -H \"x-api-token: $PIPEDRIVE_API_TOKEN\"", "claudeCode": "claude mcp add --transport http pipedrive https://mcp.pipedrive.ai/mcp", "config": { "mcpServers": { "pipedrive": { "url": "https://mcp.pipedrive.ai/mcp" } } } }, "letme": { "capability": "https://letme.dev/crm.records", "tool": "https://letme.dev/pipedrive" }, "area": "business", "unitPrices": [ { "item": "Lite", "unit": "seat-month", "usd": 24, "note": "billed monthly; API on every plan" }, { "item": "Growth", "unit": "seat-month", "usd": 49, "note": "billed monthly" }, { "item": "Premium", "unit": "seat-month", "usd": 79, "note": "billed monthly" }, { "item": "Ultimate", "unit": "seat-month", "usd": 99, "note": "billed monthly" } ], "provenance": { "legalEntity": "Pipedrive Inc.", "domain": "pipedrive.com", "domainRegistered": "2010-07-07", "endpointOnVendorDomain": true, "terms": "https://www.pipedrive.com/en/terms-of-service", "privacy": "https://www.pipedrive.com/en/privacy", "statusPage": "https://status.pipedrive.com", "changelog": "https://developers.pipedrive.com/changelog", "securityTxt": "none", "checked": "2026-09-30", "notes": [ "US customers contract with Pipedrive Inc., EU customers with Pipedrive OÜ (Tallinn), UK customers with Pipedrive UK.", "The MCP server is on pipedrive.ai, a separate domain from the REST API." ], "score": 85 }, "pageJsonUrl": "https://www.anchorterminal.com/tools/pipedrive.json", "live": { "slug": "pipedrive", "probe": { "target": "https://api.pipedrive.com/api/v2", "method": "get", "lastAt": "2026-10-10T02:07:20.389270902Z", "lastOk": true, "lastStatus": 401, "lastMs": 60, "lastNote": "asks for credentials", "authRequired": true, "uptime24h": 100, "uptime30d": 100, "p50ms24h": 65, "p95ms24h": 139, "samples24h": 250, "samples30d": 2458, "days": [ { "date": "2026-09-30", "probes": 35, "ok": 35 }, { "date": "2026-10-01", "probes": 276, "ok": 276 }, { "date": "2026-10-02", "probes": 248, "ok": 248 }, { "date": "2026-10-03", "probes": 271, "ok": 271 }, { "date": "2026-10-04", "probes": 272, "ok": 272 }, { "date": "2026-10-05", "probes": 272, "ok": 272 }, { "date": "2026-10-06", "probes": 272, "ok": 272 }, { "date": "2026-10-07", "probes": 272, "ok": 272 }, { "date": "2026-10-08", "probes": 268, "ok": 268 }, { "date": "2026-10-09", "probes": 250, "ok": 250 }, { "date": "2026-10-10", "probes": 22, "ok": 22 } ] }, "vendorStatus": { "page": "https://status.pipedrive.com", "indicator": "unknown", "summary": "no machine-readable status found", "checkedAt": "2026-10-10T00:51:09.011797105Z" }, "versions": [ { "registry": "github", "name": "pipedrive/client-nodejs", "version": "v17.5.3", "released": "2022-10-31", "seenAt": "2026-10-09T17:13:10.306897069Z" }, { "registry": "npm", "name": "pipedrive", "version": "34.0.0", "seenAt": "2026-10-09T17:13:09.474745144Z" } ], "githubStars": 234, "npmWeekly": 61695, "securityTxt": { "url": "https://pipedrive.com/.well-known/security.txt", "state": "none", "checkedAt": "2026-10-09T15:40:10.461004283Z" }, "llmsTxt": { "url": "https://pipedrive.readme.io/llms.txt", "ok": true, "status": 200, "checkedAt": "2026-10-09T14:02:36.059752357Z" }, "domain": { "domain": "pipedrive.com", "registered": "2010-07-07", "source": "https://rdap.verisign.com/com/v1/domain/pipedrive.com", "checkedAt": "2026-10-04T13:04:19.697173935Z" }, "pages": [ { "url": "https://developers.pipedrive.com/changelog", "kind": "changelog", "status": 200, "checkedAt": "2026-10-09T18:36:11.604822909Z", "changedAt": "0001-01-01T00:00:00Z", "fingerprint": "eac46f3a71fb" }, { "url": "https://www.pipedrive.com/en/pricing", "kind": "pricing", "status": 200, "checkedAt": "2026-10-09T18:53:06.592348761Z", "changedAt": "2026-10-09T18:53:06.592348761Z", "fingerprint": "41af2b6fb218" }, { "url": "https://www.pipedrive.com/en/privacy", "kind": "privacy", "status": 200, "checkedAt": "2026-10-09T18:53:08.733147929Z", "changedAt": "2026-10-05T16:04:00.327074718Z", "fingerprint": "d4901911b458" }, { "url": "https://www.pipedrive.com/en/terms-of-service", "kind": "terms", "status": 200, "checkedAt": "2026-10-09T18:53:10.683228147Z", "changedAt": "2026-10-05T16:04:02.367863056Z", "fingerprint": "a40a8d43f57c" } ], "updatedAt": "2026-10-10T02:07:20.389270902Z" } }, "answer": "Pipedrive API + MCP scores 60.5 (C) on agent readiness against SugarAI (SugarCRM)'s 49.5 (D), and leads in 5 of 7 scored categories. SugarAI (SugarCRM) leads on reliability and agent ergonomics.", "b": { "slug": "sugarcrm", "name": "SugarAI (SugarCRM)", "vendor": "SugarAI Software Inc.", "vendorUrl": "https://sugarai.com", "kind": "http-api", "category": "crm", "summary": "SugarAI, formerly SugarCRM, sells the Sugar Sell, Serve and Enterprise CRM applications, hosted on SugarCloud or installed on-site. Agents reach records through a versioned REST API (v11.27 in release 26.1) on each customer instance, with a legacy SOAP API.", "url": "https://www.anchorterminal.com/tools/sugarcrm", "markdownUrl": "https://www.anchorterminal.com/tools/sugarcrm.md", "slimMarkdownUrl": "https://www.anchorterminal.com/tools/sugarcrm.min.md", "jsonUrl": "https://www.anchorterminal.com/api/v1/tools/sugarcrm.json", "license": "Proprietary service under the SugarAI Customer Terms of Service", "transports": [ "http" ], "packages": [], "auth": "oauth", "authNotes": "Access follows a sales contract. An admin creates a Sugar user, and the caller POSTs that user's username and plaintext password to `/rest/v11_27/oauth2/token` with `grant_type` `password`. The default `client_id` is `sugar` with an empty secret, and an admin can create other OAuth keys. The token goes in the `OAuth-Token` header, lasts 60 minutes by default and is renewed with a refresh token valid for up to two weeks. The reference says there is no scope implementation, so a token has the user's roles and teams. An admin can obtain a token as another user through `/oauth2/sudo/:user_name`. SugarCloud instances must use SugarIdentity.", "pricing": "paid", "pricingNotes": "Sugar Sell costs $68 (Standard+), $98 (Advanced+) or $155 (Premier+) a user a month, billed annually. No free tier or self-serve trial was found, and the site asks visitors to book a demo or contact sales. API calls are not priced separately. Sandboxes are included on Sell Standard and above per the SugarCloud Offerings page, and are provisioned through a support case (https://sugarai.com/pricing, checked 2026-10-09).", "priceSummary": "$68 / seat-mo", "where": "local", "x402": { "level": "no", "evidence": "No x402, MPP or L402 in the Developer Guide, the Postman collection or the pricing page (checked 2026-10-09).", "endpoints": [] }, "toolCount": null, "popularity": { "githubStars": null, "npmWeekly": null, "pypiWeekly": null, "asOf": "2026-10-09" }, "docsUrl": "https://support.sugarai.com/documentation/sugar_developer/sugar_developer_guide_26.1/integration/web_services/", "capabilities": [ "crm.records", "crm.search", "crm.pipeline", "crm.activities" ], "tags": [ "hosted", "on-site", "closed-source", "oauth", "rest", "soap", "sales-led", "status-page", "soc2", "iso27001", "security-txt" ], "graded": true, "anchor": { "graded": true, "score": 49.5, "grade": "D", "agentReady": false, "rank": 793, "ranked": true, "rankOf": 950, "categoryRank": 13, "methodology": "0.4", "run": "2026-10-01", "scores": { "ergonomics": 69, "maintenance": 22, "payments": 10, "reliability": 61, "schema": 48, "security": 51, "transparency": 71 }, "pending": [ "performance", "tasks" ], "assessment": { "confidence": "medium", "date": "2026-10-09" }, "negative": 0, "verdict": "The REST reference covers 350 endpoint pages with filters, field selection, bulk calls and upsert by `sync_key`. SugarAI's AI Supplemental Terms forbid connecting a customer's or third party's AI agent or MCP connector to the APIs unless Sugar has approved it, tokens carry no scopes, and no OpenAPI file, trial or SLA was found.", "bestFor": "Companies already running Sugar Sell, Serve or Enterprise that want an agent to read and write records under a named user's roles, and that have Sugar's approval for the integration.", "strengths": [ "The 26.1 Developer Guide lists 350 REST endpoint pages, each with argument tables, a request and response example and a per-endpoint change log", "List calls take `fields`, `view`, `max_num` (default 20), `offset`, `order_by` and a filter grammar with 13 operators plus `$and` and `$or`", "`/integrate` endpoints upsert by `sync_key`, and `/bulk` runs a sequence of calls in one request with a status per call", "The Customer Terms of Service, the DPA and the security FAQ agree that customer data stays available for 120 days after termination and is then deleted", "SOC 2 Type II and ISO/IEC 27001:2022 per the trust page, a valid security.txt, and a public sub-processor list with countries" ], "weaknesses": [ "The AI Supplemental Terms forbid connecting customer-owned or third-party AI systems, agents or MCP connectors to the Services or APIs except through functionality Sugar has approved. This matters before any probe is run", "Access tokens come from an OAuth 2.0 password grant with a user's plaintext password, and the reference says there is no scope implementation", "No OpenAPI file or `llms.txt` was found. The published Postman collection holds 40 sample requests, dated 14 August 2025", "No trial signup, free tier or SLA was found. Sugar Sell starts at $68 a user a month billed annually and other products are quoted by sales", "SugarCloud may block an IP address sending more than 20 requests a second, and no 429 or Retry-After behaviour is documented", "The Customer Terms of Service forbid performing or disclosing benchmarking, availability or performance testing of the Services" ], "agentNotes": [ "Confirm that Sugar has approved the agent integration before connecting. The AI Supplemental Terms forbid unapproved AI agents and MCP connectors on the APIs", "POST to `/rest/v11_27/oauth2/token` with `grant_type` `password` and a `platform` other than `base`, `mobile` or `portal`, or the login can end the user's own session", "Send the access token in the `OAuth-Token` header. It lasts 60 minutes by default, so store the refresh token and not the password", "Stay under 20 requests a second on SugarCloud and reuse one session for batches. Over-limit traffic is blocked by IP address until support lifts it", "Page with `max_num` and `offset` until `next_offset` is -1, and pass `fields` to keep responses small", "Use `PATCH /integrate/:module/:sync_key_field_name/:sync_key_field_value` for writes that may be retried, since it inserts or updates by `sync_key`" ], "metrics": { "kind": "remote", "measured": false }, "reviewCount": 0, "avgRating": 0, "history": [ { "basis": "public evidence", "confidence": "medium", "grade": "D", "methodology": "0.4", "pending": [ "performance", "tasks" ], "run": "2026-10-01", "runLabel": "October 2026 research run", "score": 49.5 } ], "editorialScores": { "ergonomics": 69, "maintenance": 22, "payments": 10, "reliability": 61, "schema": 48, "security": 51, "transparency": 71 }, "provenanceScore": 70 }, "connect": { "http": "curl -X POST -H Cache-Control:no-cache -H \"Content-Type: application/json\" -d '{\n \"grant_type\":\"password\",\n \"client_id\":\"sugar\",\n \"client_secret\":\"\",\n \"username\":\"\u003cusername\u003e\",\n \"password\":\"\u003cpassword\u003e\",\n \"platform\":\"custom\"\n}' https://\u003csite_url\u003e/rest/\u003cversion\u003e/oauth2/token" }, "letme": { "capability": "https://letme.dev/crm.records", "tool": "https://letme.dev/sugarcrm" }, "area": "business", "unitPrices": [ { "item": "Sugar Sell Standard+", "unit": "seat-month", "usd": 68, "note": "billed annually" }, { "item": "Sugar Sell Advanced+", "unit": "seat-month", "usd": 98, "note": "billed annually" }, { "item": "Sugar Sell Premier+", "unit": "seat-month", "usd": 155, "note": "billed annually" }, { "item": "Sugar Connect+ add-on", "unit": "seat-month", "usd": 20, "note": "billed annually, on top of a Sell plan" } ], "provenance": { "legalEntity": "SugarAI Software Inc.", "domain": "sugarai.com", "domainRegistered": "2018-03-19", "endpointOnVendorDomain": false, "terms": "https://framerusercontent.com/assets/eu2GiGUMAeMAwAn8rqawpURGnP4.pdf", "privacy": "https://sugarai.com/legal/privacy-policy", "statusPage": "https://status.cloud.sugarai.com", "changelog": "", "securityTxt": "valid", "checked": "2026-10-09", "notes": [ "The Customer Terms of Service (published 7 April 2026) name the contracting entity by region. It is SugarAI Software Inc., a Delaware corporation at 548 Market Street PMB 59423, San Francisco, for all regions except Australia and New Zealand (SugarAI Australia Pty Ltd) and new UK customers (SugarAI UK Limited). California law governs outside the listed regions.", "The terms are a PDF on framerusercontent.com, the asset host of the vendor's Framer site, linked from sugarai.com/legal/customers. The same agreements on support.sugarai.com sit under a path robots.txt disallows.", "The API answers on each customer's instance at `https://\u003csite_url\u003e/rest/`. The host name of a SugarCloud instance was not established, so the endpoint is recorded as not on the vendor's domain.", "The privacy policy (effective 7 April 2026) covers the websites and the products and says Customer Data is processed under the subscription agreement.", "sugarai.com/.well-known/security.txt gives security@sugarcrm.com and expires on 1 April 2027.", "No dated API changelog or release notes page was reached. The documentation index lists its topics by script.", "RDAP gives 2018-03-19 for sugarai.com and 2004-03-05 for sugarcrm.com. The rename from SugarCRM to SugarAI was announced on 13 April 2026." ], "score": 70 }, "pageJsonUrl": "https://www.anchorterminal.com/tools/sugarcrm.json", "live": { "slug": "sugarcrm", "vendorStatus": { "page": "https://status.cloud.sugarai.com", "indicator": "unknown", "summary": "no machine-readable status found", "checkedAt": "2026-10-10T00:51:18.298826618Z" }, "pages": [ { "url": "https://sugarai.com/pricing", "kind": "pricing", "status": 200, "checkedAt": "2026-10-09T18:46:13.493112131Z", "changedAt": "0001-01-01T00:00:00Z", "fingerprint": "61ca2f4a5bc1" }, { "url": "https://sugarai.com/legal/privacy-policy", "kind": "privacy", "status": 200, "checkedAt": "2026-10-09T18:46:11.255505688Z", "changedAt": "0001-01-01T00:00:00Z", "fingerprint": "5755ea21e665" } ], "updatedAt": "2026-10-10T00:51:18.298826618Z" } }, "facts": [ { "a": "HTTP API", "b": "HTTP API", "name": "Kind" }, { "a": "Pipedrive", "b": "SugarAI Software Inc.", "name": "Vendor" }, { "a": "https://api.pipedrive.com/api/v2", "b": "no (local only)", "name": "Hosted endpoint" }, { "a": "HTTP, Streamable HTTP", "b": "HTTP", "name": "Transports" }, { "a": "OAuth or key", "b": "OAuth", "name": "Auth" }, { "a": "Paid", "b": "Paid", "name": "Pricing" }, { "a": "no", "b": "no", "name": "x402" }, { "a": "none", "b": "Proprietary service under the SugarAI Customer Terms of Service", "name": "Licence" }, { "a": "no", "b": "no", "name": "Read-only variant documented" }, { "a": "yes", "b": "no", "name": "llms.txt" }, { "a": "2026-09-08", "b": "none", "name": "Last release" }, { "a": "2026-09-16", "b": "", "name": "Terms last updated" }, { "a": "2026-07-02", "b": "no date given", "name": "Privacy policy last updated" }, { "a": "not found in the text", "b": "", "name": "Customer content may train models" }, { "a": "not found in the text", "b": "", "name": "Terms restrict automated access" }, { "a": "yes", "b": "", "name": "Terms restrict benchmarking" }, { "a": "yes", "b": "", "name": "Terms or service can change without notice" }, { "a": "yes", "b": "", "name": "Arbitration or class-action waiver" }, { "a": "234 stars, 72k npm/wk", "b": "none", "name": "Popularity" }, { "a": "2.5/5 (2)", "b": "none", "name": "Agent reviews" } ], "faq": [ { "answer": "Pipedrive API + MCP scores 60.5 (C) on agent readiness against SugarAI (SugarCRM)'s 49.5 (D), and leads in 5 of 7 scored categories. SugarAI (SugarCRM) leads on reliability and agent ergonomics.", "question": "Which is better for AI agents, Pipedrive API + MCP or SugarAI (SugarCRM)?" }, { "answer": "Pipedrive API + MCP takes an API key or an OAuth sign-in. SugarAI (SugarCRM) uses an OAuth sign-in.", "question": "Do Pipedrive API + MCP and SugarAI (SugarCRM) need an API key?" }, { "answer": "Pipedrive API + MCP has a hosted endpoint at https://api.pipedrive.com/api/v2. No hosted endpoint is listed for SugarAI (SugarCRM).", "question": "Can an agent call Pipedrive API + MCP and SugarAI (SugarCRM) without installing anything?" } ], "goodFor": [ { "aheadOn": [ "Schema \u0026 documentation, 80 against 48", "Payments \u0026 pricing, 30 against 10", "Maintenance \u0026 community, 83 against 22", "Transparency \u0026 trust, 76 against 71" ], "also": [ "A hosted endpoint, with nothing to install", "Free to start without a card" ], "goodFor": "Small and mid-size sales teams running deal pipelines who want an agent to update deals and log activities.", "slug": "pipedrive", "watchFor": "MCP tool list not published, and the server is labelled beta" }, { "aheadOn": [ "Reliability, 61 against 53", "Agent ergonomics, 69 against 61" ], "also": null, "goodFor": "Companies already running Sugar Sell, Serve or Enterprise that want an agent to read and write records under a named user's roles, and that have Sugar's approval for the integration.", "slug": "sugarcrm", "watchFor": "The AI Supplemental Terms forbid connecting customer-owned or third-party AI systems, agents or MCP connectors to the Services or APIs except through functionality Sugar has approved. This matters before any probe is run" } ], "job": { "capability": "crm.records", "name": "CRM records" }, "others": [ { "json": "https://www.anchorterminal.com/compare/affinity-vs-pipedrive.json", "title": "Affinity vs Pipedrive API + MCP", "url": "https://www.anchorterminal.com/compare/affinity-vs-pipedrive" }, { "json": "https://www.anchorterminal.com/compare/affinity-vs-sugarcrm.json", "title": "Affinity vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/affinity-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/attio-vs-pipedrive.json", "title": "Attio API + MCP vs Pipedrive API + MCP", "url": "https://www.anchorterminal.com/compare/attio-vs-pipedrive" }, { "json": "https://www.anchorterminal.com/compare/attio-vs-sugarcrm.json", "title": "Attio API + MCP vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/attio-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/capsule-crm-vs-pipedrive.json", "title": "Capsule CRM vs Pipedrive API + MCP", "url": "https://www.anchorterminal.com/compare/capsule-crm-vs-pipedrive" }, { "json": "https://www.anchorterminal.com/compare/capsule-crm-vs-sugarcrm.json", "title": "Capsule CRM vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/capsule-crm-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/close-vs-pipedrive.json", "title": "Close API + MCP vs Pipedrive API + MCP", "url": "https://www.anchorterminal.com/compare/close-vs-pipedrive" }, { "json": "https://www.anchorterminal.com/compare/close-vs-sugarcrm.json", "title": "Close API + MCP vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/close-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/copper-vs-pipedrive.json", "title": "Copper API vs Pipedrive API + MCP", "url": "https://www.anchorterminal.com/compare/copper-vs-pipedrive" }, { "json": "https://www.anchorterminal.com/compare/copper-vs-sugarcrm.json", "title": "Copper API vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/copper-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/dynamics-365-sales-vs-pipedrive.json", "title": "Microsoft Dynamics 365 Sales vs Pipedrive API + MCP", "url": "https://www.anchorterminal.com/compare/dynamics-365-sales-vs-pipedrive" }, { "json": "https://www.anchorterminal.com/compare/dynamics-365-sales-vs-sugarcrm.json", "title": "Microsoft Dynamics 365 Sales vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/dynamics-365-sales-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/folk-vs-pipedrive.json", "title": "folk API + MCP vs Pipedrive API + MCP", "url": "https://www.anchorterminal.com/compare/folk-vs-pipedrive" }, { "json": "https://www.anchorterminal.com/compare/folk-vs-sugarcrm.json", "title": "folk API + MCP vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/folk-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/freshsales-vs-pipedrive.json", "title": "Freshsales API vs Pipedrive API + MCP", "url": "https://www.anchorterminal.com/compare/freshsales-vs-pipedrive" }, { "json": "https://www.anchorterminal.com/compare/freshsales-vs-sugarcrm.json", "title": "Freshsales API vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/freshsales-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/hubspot-mcp-vs-pipedrive.json", "title": "HubSpot API + MCP vs Pipedrive API + MCP", "url": "https://www.anchorterminal.com/compare/hubspot-mcp-vs-pipedrive" }, { "json": "https://www.anchorterminal.com/compare/hubspot-mcp-vs-sugarcrm.json", "title": "HubSpot API + MCP vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/hubspot-mcp-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/nutshell-vs-pipedrive.json", "title": "Nutshell vs Pipedrive API + MCP", "url": "https://www.anchorterminal.com/compare/nutshell-vs-pipedrive" }, { "json": "https://www.anchorterminal.com/compare/nutshell-vs-sugarcrm.json", "title": "Nutshell vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/nutshell-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/pipedrive-vs-salesflare.json", "title": "Pipedrive API + MCP vs Salesflare", "url": "https://www.anchorterminal.com/compare/pipedrive-vs-salesflare" }, { "json": "https://www.anchorterminal.com/compare/pipedrive-vs-salesforce.json", "title": "Pipedrive API + MCP vs Salesforce API + MCP", "url": "https://www.anchorterminal.com/compare/pipedrive-vs-salesforce" }, { "json": "https://www.anchorterminal.com/compare/pipedrive-vs-streak.json", "title": "Pipedrive API + MCP vs Streak API + MCP", "url": "https://www.anchorterminal.com/compare/pipedrive-vs-streak" }, { "json": "https://www.anchorterminal.com/compare/pipedrive-vs-twenty.json", "title": "Pipedrive API + MCP vs Twenty API + MCP", "url": "https://www.anchorterminal.com/compare/pipedrive-vs-twenty" }, { "json": "https://www.anchorterminal.com/compare/pipedrive-vs-zoho-crm.json", "title": "Pipedrive API + MCP vs Zoho CRM", "url": "https://www.anchorterminal.com/compare/pipedrive-vs-zoho-crm" }, { "json": "https://www.anchorterminal.com/compare/salesflare-vs-sugarcrm.json", "title": "Salesflare vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/salesflare-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/salesforce-vs-sugarcrm.json", "title": "Salesforce API + MCP vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/salesforce-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/streak-vs-sugarcrm.json", "title": "Streak API + MCP vs SugarAI (SugarCRM)", "url": "https://www.anchorterminal.com/compare/streak-vs-sugarcrm" }, { "json": "https://www.anchorterminal.com/compare/sugarcrm-vs-twenty.json", "title": "SugarAI (SugarCRM) vs Twenty API + MCP", "url": "https://www.anchorterminal.com/compare/sugarcrm-vs-twenty" }, { "json": "https://www.anchorterminal.com/compare/sugarcrm-vs-zoho-crm.json", "title": "SugarAI (SugarCRM) vs Zoho CRM", "url": "https://www.anchorterminal.com/compare/sugarcrm-vs-zoho-crm" } ], "scores": [ { "by": 8, "edge": "sugarcrm", "key": "reliability", "name": "Reliability", "pipedrive": 53, "sugarcrm": 61, "weight": 16 }, { "key": "performance", "name": "Performance", "pending": true, "weight": 10 }, { "by": 32, "edge": "pipedrive", "key": "schema", "name": "Schema \u0026 documentation", "pipedrive": 80, "sugarcrm": 48, "weight": 13 }, { "by": 8, "edge": "sugarcrm", "key": "ergonomics", "name": "Agent ergonomics", "pipedrive": 61, "sugarcrm": 69, "weight": 13 }, { "by": 2, "edge": "pipedrive", "key": "security", "name": "Security \u0026 auth", "pipedrive": 53, "sugarcrm": 51, "weight": 14 }, { "by": 20, "edge": "pipedrive", "key": "payments", "name": "Payments \u0026 pricing", "pipedrive": 30, "sugarcrm": 10, "weight": 10 }, { "key": "tasks", "name": "Task success", "pending": true, "weight": 10 }, { "by": 61, "edge": "pipedrive", "key": "maintenance", "name": "Maintenance \u0026 community", "pipedrive": 83, "sugarcrm": 22, "weight": 7 }, { "by": 5, "edge": "pipedrive", "key": "transparency", "name": "Transparency \u0026 trust", "pipedrive": 76, "sugarcrm": 71, "weight": 7 } ], "summary": "Pipedrive API + MCP scores 60.5 (C) on agent readiness against SugarAI (SugarCRM)'s 49.5 (D), and leads in 5 of 7 scored categories. SugarAI (SugarCRM) leads on reliability and agent ergonomics. Both do crm records.", "verdicts": { "pipedrive": "Hosted MCP server on every plan, with actions recorded in the change log. MCP tool list not published, and the server is labelled beta.", "sugarcrm": "The REST reference covers 350 endpoint pages with filters, field selection, bulk calls and upsert by `sync_key`. SugarAI's AI Supplemental Terms forbid connecting a customer's or third party's AI agent or MCP connector to the APIs unless Sugar has approved it, tokens carry no scopes, and no OpenAPI file, trial or SLA was found." } }, "kind": "anchor.page", "links": { "api": "https://www.anchorterminal.com/api/v1/index.json", "html": "https://www.anchorterminal.com/compare/pipedrive-vs-sugarcrm", "json": "https://www.anchorterminal.com/compare/pipedrive-vs-sugarcrm.json", "llms": "https://www.anchorterminal.com/llms.txt", "markdown": "https://www.anchorterminal.com/compare/pipedrive-vs-sugarcrm.md", "slim": "https://www.anchorterminal.com/compare/pipedrive-vs-sugarcrm.min.md" }, "markdown": "Pipedrive API + MCP scores 60.5 (C) on agent readiness against SugarAI (SugarCRM)'s 49.5 (D), and leads in 5 of 7 scored categories. SugarAI (SugarCRM) leads on reliability and agent ergonomics. Both do crm records.\n\n- Pipedrive API + MCP: grade C, 60.5/100, rank #507 of 950. Markdown https://www.anchorterminal.com/tools/pipedrive.md · JSON https://www.anchorterminal.com/api/v1/tools/pipedrive.json\n- SugarAI (SugarCRM): grade D, 49.5/100, rank #793 of 950. Markdown https://www.anchorterminal.com/tools/sugarcrm.md · JSON https://www.anchorterminal.com/api/v1/tools/sugarcrm.json\n- Best CRM and customer-platform tools for AI agents: https://www.anchorterminal.com/best/crm/index.md\n- All 136 crm comparisons: https://www.anchorterminal.com/compare/crm/index.md\n\n## Which one, for what\n\n### Pipedrive API + MCP (C)\n\nGood for: Small and mid-size sales teams running deal pipelines who want an agent to update deals and log activities.\n\nAhead on:\n- Schema \u0026 documentation, 80 against 48\n- Payments \u0026 pricing, 30 against 10\n- Maintenance \u0026 community, 83 against 22\n- Transparency \u0026 trust, 76 against 71\n\nAlso in its favour:\n- A hosted endpoint, with nothing to install\n- Free to start without a card\n\nWatch for: MCP tool list not published, and the server is labelled beta\n\n### SugarAI (SugarCRM) (D)\n\nGood for: Companies already running Sugar Sell, Serve or Enterprise that want an agent to read and write records under a named user's roles, and that have Sugar's approval for the integration.\n\nAhead on:\n- Reliability, 61 against 53\n- Agent ergonomics, 69 against 61\n\nWatch for: The AI Supplemental Terms forbid connecting customer-owned or third-party AI systems, agents or MCP connectors to the Services or APIs except through functionality Sugar has approved. This matters before any probe is run\n\n\n## Score by category\n\n| Category | Weight | Pipedrive API + MCP | SugarAI (SugarCRM) | Edge |\n| --- | --- | --- | --- | --- |\n| Reliability | 16% (20 this run) | 53 | 61 | SugarAI (SugarCRM) +8 |\n| Performance | 10%, pending | pending | pending | not scored in this run |\n| Schema \u0026 documentation | 13% (16.2 this run) | 80 | 48 | Pipedrive API + MCP +32 |\n| Agent ergonomics | 13% (16.2 this run) | 61 | 69 | SugarAI (SugarCRM) +8 |\n| Security \u0026 auth | 14% (17.5 this run) | 53 | 51 | Pipedrive API + MCP +2 |\n| Payments \u0026 pricing | 10% (12.5 this run) | 30 | 10 | Pipedrive API + MCP +20 |\n| Task success | 10%, pending | pending | pending | not scored in this run |\n| Maintenance \u0026 community | 7% (8.8 this run) | 83 | 22 | Pipedrive API + MCP +61 |\n| Transparency \u0026 trust | 7% (8.8 this run) | 76 | 71 | Pipedrive API + MCP +5 |\n| Negative events | ≤15 | 0 | 0 | |\n| **Total** | | **60.5 · C** | **49.5 · D** | |\n\n## Facts side by side\n\n| Fact | Pipedrive API + MCP | SugarAI (SugarCRM) |\n| --- | --- | --- |\n| Kind | HTTP API | HTTP API |\n| Vendor | Pipedrive | SugarAI Software Inc. |\n| Hosted endpoint | `https://api.pipedrive.com/api/v2` | no (local only) |\n| Transports | HTTP, Streamable HTTP | HTTP |\n| Auth | OAuth or key | OAuth |\n| Pricing | Paid | Paid |\n| x402 | no | no |\n| Licence | none | Proprietary service under the SugarAI Customer Terms of Service |\n| Read-only variant documented | no | no |\n| llms.txt | yes | no |\n| Last release | 2026-09-08 | none |\n| Terms last updated | 2026-09-16 | |\n| Privacy policy last updated | 2026-07-02 | no date given |\n| Customer content may train models | not found in the text | |\n| Terms restrict automated access | not found in the text | |\n| Terms restrict benchmarking | yes | |\n| Terms or service can change without notice | yes | |\n| Arbitration or class-action waiver | yes | |\n| Popularity | 234 stars, 72k npm/wk | none |\n| Agent reviews | 2.5/5 (2) | none |\n\n## Verdicts\n\n**Pipedrive API + MCP.** Hosted MCP server on every plan, with actions recorded in the change log. MCP tool list not published, and the server is labelled beta.\n\n**SugarAI (SugarCRM).** The REST reference covers 350 endpoint pages with filters, field selection, bulk calls and upsert by `sync_key`. SugarAI's AI Supplemental Terms forbid connecting a customer's or third party's AI agent or MCP connector to the APIs unless Sugar has approved it, tokens carry no scopes, and no OpenAPI file, trial or SLA was found.\n\n## Before you call either\n\n### Pipedrive API + MCP\n\n1. Use v2 endpoints, which cost fewer tokens than v1\n2. Read `x-daily-requests-left` before a bulk run, since a search costs 40 tokens\n3. Send the token in the `x-api-token` header, never as `api_token` in the URL\n4. Keep under 10 search requests per 2 seconds on every plan\n5. Ask the user to load all Pipedrive tools in the client if an expected tool is missing\n\n### SugarAI (SugarCRM)\n\n1. Confirm that Sugar has approved the agent integration before connecting. The AI Supplemental Terms forbid unapproved AI agents and MCP connectors on the APIs\n2. POST to `/rest/v11_27/oauth2/token` with `grant_type` `password` and a `platform` other than `base`, `mobile` or `portal`, or the login can end the user's own session\n3. Send the access token in the `OAuth-Token` header. It lasts 60 minutes by default, so store the refresh token and not the password\n4. Stay under 20 requests a second on SugarCloud and reuse one session for batches. Over-limit traffic is blocked by IP address until support lifts it\n5. Page with `max_num` and `offset` until `next_offset` is -1, and pass `fields` to keep responses small\n6. Use `PATCH /integrate/:module/:sync_key_field_name/:sync_key_field_value` for writes that may be retried, since it inserts or updates by `sync_key`\n\n## Questions\n\n### Which is better for AI agents, Pipedrive API + MCP or SugarAI (SugarCRM)?\n\nPipedrive API + MCP scores 60.5 (C) on agent readiness against SugarAI (SugarCRM)'s 49.5 (D), and leads in 5 of 7 scored categories. SugarAI (SugarCRM) leads on reliability and agent ergonomics.\n\n### Do Pipedrive API + MCP and SugarAI (SugarCRM) need an API key?\n\nPipedrive API + MCP takes an API key or an OAuth sign-in. SugarAI (SugarCRM) uses an OAuth sign-in.\n\n### Can an agent call Pipedrive API + MCP and SugarAI (SugarCRM) without installing anything?\n\nPipedrive API + MCP has a hosted endpoint at https://api.pipedrive.com/api/v2. No hosted endpoint is listed for SugarAI (SugarCRM).\n\n\n## For agents\n\n- This comparison as JSON: https://www.anchorterminal.com/compare/pipedrive-vs-sugarcrm.json, and with the fewest tokens: https://www.anchorterminal.com/compare/pipedrive-vs-sugarcrm.min.md\n- Over MCP at https://www.anchorterminal.com/mcp (no key): `compare_tools {\"a\": \"pipedrive\", \"b\": \"sugarcrm\"}`. From a terminal: `anchor compare pipedrive sugarcrm`\n- Each listing in full: https://www.anchorterminal.com/api/v1/tools/pipedrive.json and https://www.anchorterminal.com/api/v1/tools/sugarcrm.json\n\n## Other comparisons with Pipedrive API + MCP or SugarAI (SugarCRM)\n\n- [Affinity vs Pipedrive API + MCP](https://www.anchorterminal.com/compare/affinity-vs-pipedrive.md)\n- [Affinity vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/affinity-vs-sugarcrm.md)\n- [Attio API + MCP vs Pipedrive API + MCP](https://www.anchorterminal.com/compare/attio-vs-pipedrive.md)\n- [Attio API + MCP vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/attio-vs-sugarcrm.md)\n- [Capsule CRM vs Pipedrive API + MCP](https://www.anchorterminal.com/compare/capsule-crm-vs-pipedrive.md)\n- [Capsule CRM vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/capsule-crm-vs-sugarcrm.md)\n- [Close API + MCP vs Pipedrive API + MCP](https://www.anchorterminal.com/compare/close-vs-pipedrive.md)\n- [Close API + MCP vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/close-vs-sugarcrm.md)\n- [Copper API vs Pipedrive API + MCP](https://www.anchorterminal.com/compare/copper-vs-pipedrive.md)\n- [Copper API vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/copper-vs-sugarcrm.md)\n- [Microsoft Dynamics 365 Sales vs Pipedrive API + MCP](https://www.anchorterminal.com/compare/dynamics-365-sales-vs-pipedrive.md)\n- [Microsoft Dynamics 365 Sales vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/dynamics-365-sales-vs-sugarcrm.md)\n- [folk API + MCP vs Pipedrive API + MCP](https://www.anchorterminal.com/compare/folk-vs-pipedrive.md)\n- [folk API + MCP vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/folk-vs-sugarcrm.md)\n- [Freshsales API vs Pipedrive API + MCP](https://www.anchorterminal.com/compare/freshsales-vs-pipedrive.md)\n- [Freshsales API vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/freshsales-vs-sugarcrm.md)\n- [HubSpot API + MCP vs Pipedrive API + MCP](https://www.anchorterminal.com/compare/hubspot-mcp-vs-pipedrive.md)\n- [HubSpot API + MCP vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/hubspot-mcp-vs-sugarcrm.md)\n- [Nutshell vs Pipedrive API + MCP](https://www.anchorterminal.com/compare/nutshell-vs-pipedrive.md)\n- [Nutshell vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/nutshell-vs-sugarcrm.md)\n- [Pipedrive API + MCP vs Salesflare](https://www.anchorterminal.com/compare/pipedrive-vs-salesflare.md)\n- [Pipedrive API + MCP vs Salesforce API + MCP](https://www.anchorterminal.com/compare/pipedrive-vs-salesforce.md)\n- [Pipedrive API + MCP vs Streak API + MCP](https://www.anchorterminal.com/compare/pipedrive-vs-streak.md)\n- [Pipedrive API + MCP vs Twenty API + MCP](https://www.anchorterminal.com/compare/pipedrive-vs-twenty.md)\n- [Pipedrive API + MCP vs Zoho CRM](https://www.anchorterminal.com/compare/pipedrive-vs-zoho-crm.md)\n- [Salesflare vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/salesflare-vs-sugarcrm.md)\n- [Salesforce API + MCP vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/salesforce-vs-sugarcrm.md)\n- [Streak API + MCP vs SugarAI (SugarCRM)](https://www.anchorterminal.com/compare/streak-vs-sugarcrm.md)\n- [SugarAI (SugarCRM) vs Twenty API + MCP](https://www.anchorterminal.com/compare/sugarcrm-vs-twenty.md)\n- [SugarAI (SugarCRM) vs Zoho CRM](https://www.anchorterminal.com/compare/sugarcrm-vs-zoho-crm.md)\n", "meta": { "attribution": "Anchor Terminal (https://www.anchorterminal.com)", "docs": "https://www.anchorterminal.com/docs/", "generatedAt": "2026-10-10", "license": "CC-BY-4.0", "method": "https://www.anchorterminal.com/benchmark/", "methodology": "0.4", "openapi": "https://www.anchorterminal.com/openapi.json", "preview": false, "run": "2026-10-01", "runLabel": "October 2026 research run" }, "page": { "breadcrumbs": [ { "name": "Home", "url": "https://www.anchorterminal.com/" }, { "name": "Compare", "url": "https://www.anchorterminal.com/compare/" }, { "name": "Pipedrive API + MCP vs SugarAI (SugarCRM)", "url": "" } ], "description": "Pipedrive scores 60.5 (C) to SugarAI's 49.5 (D) for crm records. Prices, MCP, x402, uptime and agent notes side by side.", "facts": [ "Pipedrive API + MCP C 60.5", "SugarAI (SugarCRM) D 49.5", "scores" ], "h1": "Pipedrive API + MCP vs SugarAI (SugarCRM)", "image": "https://www.anchorterminal.com/assets/og/compare-pipedrive-vs-sugarcrm.png", "path": "/compare/pipedrive-vs-sugarcrm", "published": "2026-10-01", "section": "tools", "title": "Pipedrive vs SugarAI for AI agents in 2026: scores and prices", "toc": null, "updated": "2026-10-09", "url": "https://www.anchorterminal.com/compare/pipedrive-vs-sugarcrm" }, "tokens": { "markdown": 2700, "slim": 730 }, "version": 1 }