{ "data": { "a": { "slug": "nutshell", "name": "Nutshell", "vendor": "Nutshell, Inc.", "vendorUrl": "https://www.nutshell.com", "kind": "http-api", "category": "crm", "summary": "Nutshell is a sales CRM for small teams, with email marketing and quoting built in. Agents reach it through a REST API at `app.nutshell.com/rest`, a legacy JSON-RPC API, webhooks and a hosted read-only MCP server.", "url": "https://www.anchorterminal.com/tools/nutshell", "markdownUrl": "https://www.anchorterminal.com/tools/nutshell.md", "slimMarkdownUrl": "https://www.anchorterminal.com/tools/nutshell.min.md", "jsonUrl": "https://www.anchorterminal.com/api/v1/tools/nutshell.json", "license": "Proprietary service under Nutshell's Terms of Service", "transports": [ "http" ], "remoteUrl": "https://app.nutshell.com/rest", "packages": [], "auth": "mixed", "authNotes": "REST and JSON-RPC use HTTP Basic over HTTPS, with a Nutshell user's email as the username and an API key as the password. An admin creates keys under Setup, API keys, and chooses a permission type, one of which allows impersonating any user. Keys have no scopes. The MCP server at `https://app.nutshell.com/mcp` uses OAuth authorisation code with PKCE (S256), dynamic client registration at `/oauth/register`, a revocation endpoint and two scopes, `read` and `write`. Access is self-serve on every plan and the trial.", "pricing": "paid", "pricingNotes": "No free plan. A 14-day trial needs no card, and the API and MCP server are included on every plan. Five plans a seat a month billed yearly, Foundation $13, Growth $25, Pro $42, Business $59 and Enterprise $79, or $19, $32, $49, $67 and $89 billed monthly. API calls are not billed separately. The docs publish sandbox credentials for a demo account (https://www.nutshell.com/pricing, checked 2026-10-08).", "priceSummary": "$13 / seat-mo", "where": "hosted", "x402": { "level": "no", "evidence": "No x402, MPP or L402 in the developer docs, the OAuth metadata or the pricing page (checked 2026-10-08).", "endpoints": [] }, "toolCount": null, "popularity": { "githubStars": null, "npmWeekly": null, "pypiWeekly": null, "asOf": "2026-10-08" }, "docsUrl": "https://developers.nutshell.com/", "llmsTxt": "https://developers.nutshell.com/llms.txt", "capabilities": [ "crm.records", "crm.pipeline", "crm.activities", "crm.search", "crm.webhooks" ], "tags": [ "hosted", "closed-source", "mcp", "oauth", "llms-txt", "webhooks", "no-card", "status-page", "soc2" ], "lastRelease": "2026-08-21", "graded": true, "anchor": { "graded": true, "score": 49.6, "grade": "D", "agentReady": false, "rank": 607, "ranked": true, "rankOf": 722, "categoryRank": 12, "methodology": "0.4", "run": "2026-10-01", "scores": { "ergonomics": 44, "maintenance": 46, "payments": 35, "reliability": 42, "schema": 57, "security": 58, "transparency": 71 }, "pending": [ "performance", "tasks" ], "assessment": { "confidence": "medium", "date": "2026-10-08" }, "negative": 0, "verdict": "The REST reference is served as Markdown with an OpenAPI fragment per operation, and the hosted MCP server uses OAuth with PKCE and can only read. No rate limit numbers, error format or API changelog were found in the reviewed documentation, and API keys carry no scopes.", "bestFor": "Small sales teams already on Nutshell who want an agent to read pipeline data over MCP or write records over REST at a low seat price.", "strengths": [ "API access and the MCP server are included on every plan, from Foundation at $13 a seat a month billed yearly", "`developers.nutshell.com/llms.txt` indexes 114 REST operations, each served as Markdown with its OpenAPI 3.0 definition", "Hosted MCP server at `https://app.nutshell.com/mcp` with OAuth, PKCE, dynamic client registration, a revocation endpoint and read-only tools", "Terms and privacy policy of 2 June 2026 both state that customer data is not used to train generalised AI models", "14-day trial with no card, and the docs publish sandbox credentials for a demo account" ], "weaknesses": [ "No rate limit numbers, 429 handling or Retry-After found for the REST API", "Error responses are documented on 9 of 114 operations, with no error body schema, and an unauthenticated REST call returns an HTML page", "API keys have no scopes or read-only type, and the key travels as an HTTP Basic password with a user's email", "No dated API changelog, no official SDK for REST and whole-spec OpenAPI download is disabled", "A database fault on 28 September 2026 left the application unavailable for some customers, marked major on the status page" ], "agentNotes": [ "Authenticate REST calls with HTTP Basic, a Nutshell user's email as username and the API key as password, against `https://app.nutshell.com/rest`", "Use IDs in the `\u003cnumber\u003e-\u003ctype\u003e` form, such as `3-accounts`, and send updates as JSON Patch with `content-type: application/json-patch+json`", "Page lists with `page[limit]` and `page[page]`, which is 0-based, and call `/accounts/list/fields` or the lead and contact equivalents for valid filter keys", "Use the REST API for writes. The MCP server only reads, and OAuth tokens need the `read` scope", "Filter webhook events yourself, because every webhook receives all events and subscriptions are created in Setup, not through the API" ], "metrics": { "kind": "remote", "measured": false }, "reviewCount": 0, "avgRating": 0, "history": [ { "basis": "public evidence", "confidence": "medium", "grade": "D", "methodology": "0.4", "pending": [ "performance", "tasks" ], "run": "2026-10-01", "runLabel": "October 2026 research run", "score": 49.6 } ], "editorialScores": { "ergonomics": 44, "maintenance": 46, "payments": 35, "reliability": 42, "schema": 57, "security": 58, "transparency": 56 }, "provenanceScore": 86 }, "connect": { "http": "curl -u \"$NUTSHELL_USER_EMAIL:$NUTSHELL_API_KEY\" \\\n --url https://app.nutshell.com/rest/accounts \\\n --header 'accept: */*'" }, "letme": { "capability": "https://letme.dev/crm.records", "tool": "https://letme.dev/nutshell" }, "area": "business", "unitPrices": [ { "item": "Foundation (API and MCP included, 100 open leads)", "unit": "seat-month", "usd": 13, "note": "billed yearly; $19 billed monthly" }, { "item": "Growth", "unit": "seat-month", "usd": 25, "note": "billed yearly; $32 billed monthly" }, { "item": "Pro", "unit": "seat-month", "usd": 42, "note": "billed yearly; $49 billed monthly" }, { "item": "Business (first plan with the audit log)", "unit": "seat-month", "usd": 59, "note": "billed yearly; $67 billed monthly" }, { "item": "Enterprise (SSO and SQL access)", "unit": "seat-month", "usd": 79, "note": "billed yearly; $89 billed monthly" } ], "provenance": { "legalEntity": "Nutshell, Inc.", "domain": "nutshell.com", "domainRegistered": "1995-05-02", "endpointOnVendorDomain": true, "terms": "https://www.nutshell.com/legal/terms", "privacy": "https://www.nutshell.com/legal/privacy", "statusPage": "https://status.nutshell.com", "changelog": "https://www.nutshell.com/product-updates", "securityTxt": "none", "checked": "2026-10-08", "notes": [ "The Terms of Service (last updated 2 June 2026) name Nutshell, Inc., 1705 North Front Street, Harrisburg, PA 17102, cover the applications and APIs, and are governed by Pennsylvania law. The site footer says Nutshell is brought to you by WebFX.", "The REST API, the JSON-RPC API and the MCP server all answer at app.nutshell.com.", "www.nutshell.com/.well-known/security.txt returns 404. The security page asks for reports at security@nutshell.com and says there is no bug bounty.", "The product updates page lists launches without dates and is not an API changelog. No dated API changelog was found.", "The subprocessor list is at trust.nutshell.com/subprocessors, a page drawn by script that we could not read.", "RDAP for nutshell.com gives a registration date of 1995-05-02." ], "score": 86 }, "pageJsonUrl": "https://www.anchorterminal.com/tools/nutshell.json", "live": { "slug": "nutshell", "probe": { "target": "https://app.nutshell.com/rest", "method": "get", "lastAt": "2026-10-08T21:12:17.00492712Z", "lastOk": true, "lastStatus": 404, "lastMs": 254, "authRequired": false, "uptime24h": 100, "uptime30d": 100, "p50ms24h": 270, "p95ms24h": 310, "samples24h": 21, "samples30d": 21, "days": [ { "date": "2026-10-08", "probes": 21, "ok": 21 } ] }, "vendorStatus": { "page": "https://status.nutshell.com", "indicator": "none", "summary": "All Systems Operational", "checkedAt": "2026-10-08T21:06:13.221021272Z" }, "updatedAt": "2026-10-08T21:12:17.00492712Z" } }, "answer": "Zoho CRM scores 70.8 (BB) on agent readiness against Nutshell's 49.6 (D), and leads in every scored category.", "b": { "slug": "zoho-crm", "name": "Zoho CRM", "vendor": "Zoho", "vendorUrl": "https://www.zoho.com/crm/", "kind": "http-api", "category": "crm", "summary": "Zoho CRM is a hosted sales CRM from Zoho. Agents reach it through the REST API v8, with record, search, query, bulk and notification endpoints behind OAuth 2.0, or through four pre-built remote MCP servers.", "url": "https://www.anchorterminal.com/tools/zoho-crm", "markdownUrl": "https://www.anchorterminal.com/tools/zoho-crm.md", "slimMarkdownUrl": "https://www.anchorterminal.com/tools/zoho-crm.min.md", "jsonUrl": "https://www.anchorterminal.com/api/v1/tools/zoho-crm.json", "repo": "https://github.com/zoho/crm-oas", "license": "Proprietary service under Zoho's Terms of Service. The server-side SDKs on GitHub are Apache-2.0", "transports": [ "http" ], "packages": [ { "registry": "npm", "name": "@zohocrm/nodejs-sdk-8.0" }, { "registry": "pypi", "name": "zohocrmsdk8-0" } ], "auth": "oauth", "authNotes": "OAuth 2.0 only. A person registers a client in the Zoho API console (a web application, or a self client for one organisation) and approves scopes, which narrow to one module and one operation. The access token lasts one hour and goes in `Authorization: Zoho-oauthtoken \u003ctoken\u003e`. The refresh token lasts until revoked. Each data centre has its own accounts host and API domain. Registration is self-serve, with no app review or sales approval for use inside one's own organisation.", "pricing": "freemium", "pricingNotes": "Free edition for three users with 5,000 API credits a day and no card at signup. Paid editions cost $14 to $52 a user a month billed yearly ($20 to $65 monthly) and have a 15-day trial. API calls draw on a daily credit allowance set by edition and user licences. Extra credits are pay as you go from $0.14 per 1,000 a day (https://www.zoho.com/crm/zohocrm-pricing.html, checked 2026-10-08).", "priceSummary": "$14 / seat-mo", "where": "local", "x402": { "level": "no", "evidence": "No x402, MPP or L402 in the API docs, the OpenAPI files or the pricing page (checked 2026-10-08).", "endpoints": [] }, "toolCount": null, "popularity": { "githubStars": null, "npmWeekly": 830, "pypiWeekly": 6148, "asOf": "2026-10-08" }, "docsUrl": "https://www.zoho.com/crm/developer/docs/api/v8/", "openapi": "https://github.com/zoho/crm-oas/tree/main/v8.0", "capabilities": [ "crm.records", "crm.pipeline", "crm.activities", "crm.search", "crm.webhooks" ], "tags": [ "hosted", "closed-source", "oauth", "openapi", "mcp", "webhooks", "free-tier", "no-card", "python", "nodejs", "java", "status-page", "bug-bounty", "soc2" ], "lastRelease": "2026-09-21", "graded": true, "anchor": { "graded": true, "score": 70.8, "grade": "BB", "agentReady": true, "rank": 128, "ranked": true, "rankOf": 722, "categoryRank": 2, "methodology": "0.4", "run": "2026-10-01", "scores": { "ergonomics": 81, "maintenance": 77, "payments": 40, "reliability": 72, "schema": 81, "security": 67, "transparency": 75 }, "pending": [ "performance", "tasks" ], "assessment": { "confidence": "medium", "date": "2026-10-08" }, "negative": 0, "verdict": "A public OpenAPI 3.1 description of 644 operations and OAuth scopes down to one module and one operation suit agent use, and the Free edition includes 5,000 API credits a day. The documented token refresh puts the client secret in the URL, and no SLA, deprecation policy or dated API changelog was found.", "bestFor": "Teams already on Zoho who want an agent to read and write leads, contacts, deals and activities with narrow scopes, and small teams that want a free edition with API access.", "strengths": [ "OpenAPI 3.1 files for 103 resources and 644 operations are public on GitHub, with a Markdown page per operation", "OAuth scopes narrow to one module and one operation, such as `ZohoCRM.modules.leads.READ`", "The `fields` parameter is mandatory on list calls, so responses carry only the fields requested (50 at most)", "Upsert matches on duplicate check fields, so a repeated create updates the record", "Free edition for three users with 5,000 API credits a day and no card at signup" ], "weaknesses": [ "The documented refresh and revoke calls put the refresh token and client secret in the URL query string", "No SLA, API deprecation policy or dated API changelog found in the reviewed pages", "429 is documented without a Retry-After header or backoff guidance", "Access tokens last one hour and hosts differ by data centre, so setup needs a token exchange and the right domain", "Sub-processor directory loads by script and the DPA is sent on request by email" ], "agentNotes": [ "Use the `api_domain` returned with the token, since each data centre has its own host (zohoapis.com, zohoapis.eu, zohoapis.in and others)", "Send `Authorization: Zoho-oauthtoken \u003ctoken\u003e` and refresh hourly. Put refresh parameters in the POST body, not the URL", "Pass `fields` on every list call. Page with `page` up to 2,000 records, then `page_token` up to 100,000", "Create through `/{module}/upsert` so a retry updates instead of duplicating", "Budget credits. Convert Lead costs 5, Send Mail 20, a bulk read 50, and calls through the MCP servers draw on the same allowance" ], "metrics": { "kind": "remote", "measured": false }, "reviewCount": 0, "avgRating": 0, "history": [ { "basis": "public evidence", "confidence": "medium", "grade": "BB", "methodology": "0.4", "pending": [ "performance", "tasks" ], "run": "2026-10-01", "runLabel": "October 2026 research run", "score": 70.8 } ], "editorialScores": { "ergonomics": 81, "maintenance": 77, "payments": 40, "reliability": 72, "schema": 81, "security": 67, "transparency": 54 }, "provenanceScore": 95 }, "connect": { "install": "pip install zohocrmsdk8-0", "http": "curl \"https://www.zohoapis.com/crm/v8/Leads?fields=Last_Name,Email\u0026per_page=5\" \\\n -X GET -H \"Authorization: Zoho-oauthtoken $ZOHO_ACCESS_TOKEN\"", "config": { "mcpServers": { "zoho-crm-data-insights": { "url": "https://zoho-crm-data-insights-60065097786.zohomcp.in/mcp/d17dfe13292e0414a929516bb8f8e797/message" } } } }, "letme": { "capability": "https://letme.dev/crm.records", "tool": "https://letme.dev/zoho-crm" }, "sameCompany": [ "zoho-books", "zoho-zeptomail", "zoho-recruit", "zoho-people" ], "area": "business", "unitPrices": [ { "item": "Standard", "unit": "seat-month", "usd": 14, "note": "billed yearly; $20 billed monthly" }, { "item": "Professional", "unit": "seat-month", "usd": 23, "note": "billed yearly; $35 billed monthly" }, { "item": "Enterprise", "unit": "seat-month", "usd": 40, "note": "billed yearly; $50 billed monthly" }, { "item": "Ultimate", "unit": "seat-month", "usd": 52, "note": "billed yearly; $65 billed monthly" }, { "item": "Add-on API credits, first 25,000 a day", "unit": "credit", "usd": 0.00014, "note": "$0.14 per 1,000 credits per 24 hours, falling to $0.025 per 1,000 above 250,000; billed for credits used" } ], "provenance": { "legalEntity": "Zoho Corporation Private Limited", "domain": "zoho.com", "domainRegistered": "2004-01-16", "domainNote": "API calls go to www.zohoapis.com and its regional equivalents, and the MCP servers to zohomcp.in hosts, both Zoho domains other than zoho.com.", "endpointOnVendorDomain": true, "terms": "https://www.zoho.com/terms.html", "privacy": "https://www.zoho.com/privacy.html", "statusPage": "https://status.zoho.com", "changelog": "https://www.zoho.com/crm/developer/docs/api/v8/whats-new.html", "securityTxt": "valid", "checked": "2026-10-08", "notes": [ "The Terms of Service (last updated 2 March 2022) are the service agreement for Zoho's online services. The contracting entity depends on the customer's region, Zoho Corporation Private Limited for India and Zoho Corporation for the United States (https://www.zoho.com/legal/zoho-contracting-entities.html).", "A separate Zoho Developer Agreement at https://www.zoho.com/developer/terms.html covers the developer tools and names Zoho Corporation Private Limited and its affiliates.", "The privacy policy was last updated on 22 December 2025 and covers Zoho's websites and the products on them.", "security.txt at www.zoho.com gives a bug bounty contact, security@zohocorp.com, a policy link and an expiry of 30 June 2028.", "What's New in V8 lists the additions in v8 without dates. No dated API changelog was found.", "RDAP for zoho.com gives a registration date of 2004-01-16." ], "score": 95 }, "pageJsonUrl": "https://www.anchorterminal.com/tools/zoho-crm.json", "live": { "slug": "zoho-crm", "vendorStatus": { "page": "https://status.zoho.com", "indicator": "unknown", "summary": "no machine-readable status found", "checkedAt": "2026-10-08T17:51:21.048151944Z" }, "pages": [ { "url": "https://www.zoho.com/crm/developer/docs/api/v8/whats-new.html", "kind": "changelog", "status": 200, "checkedAt": "2026-10-08T18:31:58.479396601Z", "changedAt": "0001-01-01T00:00:00Z", "fingerprint": "1ebe95070909" }, { "url": "https://www.zoho.com/crm/zohocrm-pricing.html", "kind": "pricing", "status": 200, "checkedAt": "2026-10-08T18:32:00.474417695Z", "changedAt": "0001-01-01T00:00:00Z", "fingerprint": "33ebba011ea1" }, { "url": "https://www.zoho.com/privacy.html", "kind": "privacy", "status": 200, "checkedAt": "2026-10-08T18:32:02.487387166Z", "changedAt": "0001-01-01T00:00:00Z", "fingerprint": "08dac5e34d5e" }, { "url": "https://www.zoho.com/terms.html", "kind": "terms", "status": 200, "checkedAt": "2026-10-08T18:32:04.479029194Z", "changedAt": "0001-01-01T00:00:00Z", "fingerprint": "05eeda99f291" } ], "updatedAt": "2026-10-08T18:32:04.479029194Z" } }, "facts": [ { "a": "HTTP API", "b": "HTTP API", "name": "Kind" }, { "a": "Nutshell, Inc.", "b": "Zoho", "name": "Vendor" }, { "a": "https://app.nutshell.com/rest", "b": "no (local only)", "name": "Hosted endpoint" }, { "a": "HTTP", "b": "HTTP", "name": "Transports" }, { "a": "OAuth or key", "b": "OAuth", "name": "Auth" }, { "a": "Paid", "b": "Freemium", "name": "Pricing" }, { "a": "no", "b": "no", "name": "x402" }, { "a": "Proprietary service under Nutshell's Terms of Service", "b": "Proprietary service under Zoho's Terms of Service. The server-side SDKs on GitHub are Apache-2.0", "name": "Licence" }, { "a": "yes", "b": "no", "name": "Read-only variant documented" }, { "a": "yes", "b": "no", "name": "llms.txt" }, { "a": "2026-08-21", "b": "2026-09-21", "name": "Last release" }, { "a": "2026-06-02", "b": "2022-03-02", "name": "Terms last updated" }, { "a": "2026-06-02", "b": "2025-12-22", "name": "Privacy policy last updated" }, { "a": "not found in the text", "b": "yes", "name": "Customer content may train models" }, { "a": "not found in the text", "b": "not found in the text", "name": "Terms restrict automated access" }, { "a": "yes", "b": "yes", "name": "Terms restrict benchmarking" }, { "a": "yes", "b": "not found in the text", "name": "Terms or service can change without notice" }, { "a": "yes", "b": "not found in the text", "name": "Arbitration or class-action waiver" }, { "a": "none", "b": "830 npm/wk, 6.1k PyPI/wk", "name": "Popularity" } ], "faq": [ { "answer": "Zoho CRM scores 70.8 (BB) on agent readiness against Nutshell's 49.6 (D), and leads in every scored category.", "question": "Which is better for AI agents, Nutshell or Zoho CRM?" }, { "answer": "Nutshell takes an API key or an OAuth sign-in. Zoho CRM uses an OAuth sign-in.", "question": "Do Nutshell and Zoho CRM need an API key?" }, { "answer": "Nutshell has a hosted endpoint at https://app.nutshell.com/rest. No hosted endpoint is listed for Zoho CRM.", "question": "Can an agent call Nutshell and Zoho CRM without installing anything?" } ], "goodFor": [ { "aheadOn": null, "also": [ "A hosted endpoint, with nothing to install" ], "goodFor": "Small sales teams already on Nutshell who want an agent to read pipeline data over MCP or write records over REST at a low seat price.", "slug": "nutshell", "watchFor": "No rate limit numbers, 429 handling or Retry-After found for the REST API" }, { "aheadOn": [ "Reliability, 72 against 42", "Schema \u0026 documentation, 81 against 57", "Agent ergonomics, 81 against 44", "Security \u0026 auth, 67 against 58", "Payments \u0026 pricing, 40 against 35", "Maintenance \u0026 community, 77 against 46" ], "also": [ "Agent-ready, a grade of BB or better" ], "goodFor": "Teams already on Zoho who want an agent to read and write leads, contacts, deals and activities with narrow scopes, and small teams that want a free edition with API access.", "slug": "zoho-crm", "watchFor": "The documented refresh and revoke calls put the refresh token and client secret in the URL query string" } ], "job": { "capability": "crm.records", "name": "Crm records" }, "others": [ { "json": "https://www.anchorterminal.com/compare/affinity-vs-nutshell.json", "title": "Affinity vs Nutshell", "url": "https://www.anchorterminal.com/compare/affinity-vs-nutshell" }, { "json": "https://www.anchorterminal.com/compare/affinity-vs-zoho-crm.json", "title": "Affinity vs Zoho CRM", "url": "https://www.anchorterminal.com/compare/affinity-vs-zoho-crm" }, { "json": "https://www.anchorterminal.com/compare/attio-vs-nutshell.json", "title": "Attio API + MCP vs Nutshell", "url": "https://www.anchorterminal.com/compare/attio-vs-nutshell" }, { "json": "https://www.anchorterminal.com/compare/attio-vs-zoho-crm.json", "title": "Attio API + MCP vs Zoho CRM", "url": "https://www.anchorterminal.com/compare/attio-vs-zoho-crm" }, { "json": "https://www.anchorterminal.com/compare/capsule-crm-vs-nutshell.json", "title": "Capsule CRM vs Nutshell", "url": "https://www.anchorterminal.com/compare/capsule-crm-vs-nutshell" }, { "json": "https://www.anchorterminal.com/compare/capsule-crm-vs-zoho-crm.json", "title": "Capsule CRM vs Zoho CRM", "url": "https://www.anchorterminal.com/compare/capsule-crm-vs-zoho-crm" }, { "json": "https://www.anchorterminal.com/compare/close-vs-nutshell.json", "title": "Close API + MCP vs Nutshell", "url": "https://www.anchorterminal.com/compare/close-vs-nutshell" }, { "json": "https://www.anchorterminal.com/compare/close-vs-zoho-crm.json", "title": "Close API + MCP vs Zoho CRM", "url": "https://www.anchorterminal.com/compare/close-vs-zoho-crm" }, { "json": "https://www.anchorterminal.com/compare/copper-vs-nutshell.json", "title": "Copper API vs Nutshell", "url": "https://www.anchorterminal.com/compare/copper-vs-nutshell" }, { "json": "https://www.anchorterminal.com/compare/copper-vs-zoho-crm.json", "title": "Copper API vs Zoho CRM", "url": "https://www.anchorterminal.com/compare/copper-vs-zoho-crm" }, { "json": "https://www.anchorterminal.com/compare/dynamics-365-sales-vs-nutshell.json", "title": "Microsoft Dynamics 365 Sales vs Nutshell", "url": "https://www.anchorterminal.com/compare/dynamics-365-sales-vs-nutshell" }, { "json": "https://www.anchorterminal.com/compare/dynamics-365-sales-vs-zoho-crm.json", "title": "Microsoft Dynamics 365 Sales vs Zoho CRM", "url": "https://www.anchorterminal.com/compare/dynamics-365-sales-vs-zoho-crm" }, { "json": "https://www.anchorterminal.com/compare/folk-vs-nutshell.json", "title": "folk API + MCP vs Nutshell", "url": "https://www.anchorterminal.com/compare/folk-vs-nutshell" }, { "json": "https://www.anchorterminal.com/compare/folk-vs-zoho-crm.json", "title": "folk API + MCP vs Zoho CRM", "url": "https://www.anchorterminal.com/compare/folk-vs-zoho-crm" }, { "json": "https://www.anchorterminal.com/compare/freshsales-vs-nutshell.json", "title": "Freshsales API vs Nutshell", "url": "https://www.anchorterminal.com/compare/freshsales-vs-nutshell" }, { "json": "https://www.anchorterminal.com/compare/freshsales-vs-zoho-crm.json", "title": "Freshsales API vs Zoho CRM", "url": "https://www.anchorterminal.com/compare/freshsales-vs-zoho-crm" }, { "json": "https://www.anchorterminal.com/compare/hubspot-mcp-vs-nutshell.json", "title": "HubSpot API + MCP vs Nutshell", "url": "https://www.anchorterminal.com/compare/hubspot-mcp-vs-nutshell" }, { "json": "https://www.anchorterminal.com/compare/hubspot-mcp-vs-zoho-crm.json", "title": "HubSpot API + MCP vs Zoho CRM", "url": "https://www.anchorterminal.com/compare/hubspot-mcp-vs-zoho-crm" }, { "json": "https://www.anchorterminal.com/compare/nutshell-vs-pipedrive.json", "title": "Nutshell vs Pipedrive API + MCP", "url": "https://www.anchorterminal.com/compare/nutshell-vs-pipedrive" }, { "json": "https://www.anchorterminal.com/compare/nutshell-vs-salesforce.json", "title": "Nutshell vs Salesforce API + MCP", "url": "https://www.anchorterminal.com/compare/nutshell-vs-salesforce" }, { "json": "https://www.anchorterminal.com/compare/nutshell-vs-streak.json", "title": "Nutshell vs Streak API + MCP", "url": "https://www.anchorterminal.com/compare/nutshell-vs-streak" }, { "json": "https://www.anchorterminal.com/compare/nutshell-vs-twenty.json", "title": "Nutshell vs Twenty API + MCP", "url": "https://www.anchorterminal.com/compare/nutshell-vs-twenty" }, { "json": "https://www.anchorterminal.com/compare/pipedrive-vs-zoho-crm.json", "title": "Pipedrive API + MCP vs Zoho CRM", "url": "https://www.anchorterminal.com/compare/pipedrive-vs-zoho-crm" }, { "json": "https://www.anchorterminal.com/compare/salesforce-vs-zoho-crm.json", "title": "Salesforce API + MCP vs Zoho CRM", "url": "https://www.anchorterminal.com/compare/salesforce-vs-zoho-crm" }, { "json": "https://www.anchorterminal.com/compare/streak-vs-zoho-crm.json", "title": "Streak API + MCP vs Zoho CRM", "url": "https://www.anchorterminal.com/compare/streak-vs-zoho-crm" }, { "json": "https://www.anchorterminal.com/compare/twenty-vs-zoho-crm.json", "title": "Twenty API + MCP vs Zoho CRM", "url": "https://www.anchorterminal.com/compare/twenty-vs-zoho-crm" } ], "scores": [ { "by": 30, "edge": "zoho-crm", "key": "reliability", "name": "Reliability", "nutshell": 42, "weight": 16, "zoho-crm": 72 }, { "key": "performance", "name": "Performance", "pending": true, "weight": 10 }, { "by": 24, "edge": "zoho-crm", "key": "schema", "name": "Schema \u0026 documentation", "nutshell": 57, "weight": 13, "zoho-crm": 81 }, { "by": 37, "edge": "zoho-crm", "key": "ergonomics", "name": "Agent ergonomics", "nutshell": 44, "weight": 13, "zoho-crm": 81 }, { "by": 9, "edge": "zoho-crm", "key": "security", "name": "Security \u0026 auth", "nutshell": 58, "weight": 14, "zoho-crm": 67 }, { "by": 5, "edge": "zoho-crm", "key": "payments", "name": "Payments \u0026 pricing", "nutshell": 35, "weight": 10, "zoho-crm": 40 }, { "key": "tasks", "name": "Task success", "pending": true, "weight": 10 }, { "by": 31, "edge": "zoho-crm", "key": "maintenance", "name": "Maintenance \u0026 community", "nutshell": 46, "weight": 7, "zoho-crm": 77 }, { "by": 4, "edge": "zoho-crm", "key": "transparency", "name": "Transparency \u0026 trust", "nutshell": 71, "weight": 7, "zoho-crm": 75 } ], "summary": "Zoho CRM scores 70.8 (BB) on agent readiness against Nutshell's 49.6 (D), and leads in every scored category. Both do crm records.", "verdicts": { "nutshell": "The REST reference is served as Markdown with an OpenAPI fragment per operation, and the hosted MCP server uses OAuth with PKCE and can only read. No rate limit numbers, error format or API changelog were found in the reviewed documentation, and API keys carry no scopes.", "zoho-crm": "A public OpenAPI 3.1 description of 644 operations and OAuth scopes down to one module and one operation suit agent use, and the Free edition includes 5,000 API credits a day. The documented token refresh puts the client secret in the URL, and no SLA, deprecation policy or dated API changelog was found." } }, "kind": "anchor.page", "links": { "api": "https://www.anchorterminal.com/api/v1/index.json", "html": "https://www.anchorterminal.com/compare/nutshell-vs-zoho-crm", "json": "https://www.anchorterminal.com/compare/nutshell-vs-zoho-crm.json", "llms": "https://www.anchorterminal.com/llms.txt", "markdown": "https://www.anchorterminal.com/compare/nutshell-vs-zoho-crm.md", "slim": "https://www.anchorterminal.com/compare/nutshell-vs-zoho-crm.min.md" }, "markdown": "Zoho CRM scores 70.8 (BB) on agent readiness against Nutshell's 49.6 (D), and leads in every scored category. Both do crm records.\n\n- Nutshell: grade D, 49.6/100, rank #607 of 722. Markdown https://www.anchorterminal.com/tools/nutshell.md · JSON https://www.anchorterminal.com/api/v1/tools/nutshell.json\n- Zoho CRM: grade BB, 70.8/100, rank #128 of 722. Markdown https://www.anchorterminal.com/tools/zoho-crm.md · JSON https://www.anchorterminal.com/api/v1/tools/zoho-crm.json\n\n## Which one, for what\n\n### Nutshell (D)\n\nGood for: Small sales teams already on Nutshell who want an agent to read pipeline data over MCP or write records over REST at a low seat price.\n\nAlso in its favour:\n- A hosted endpoint, with nothing to install\n\nWatch for: No rate limit numbers, 429 handling or Retry-After found for the REST API\n\n### Zoho CRM (BB)\n\nGood for: Teams already on Zoho who want an agent to read and write leads, contacts, deals and activities with narrow scopes, and small teams that want a free edition with API access.\n\nAhead on:\n- Reliability, 72 against 42\n- Schema \u0026 documentation, 81 against 57\n- Agent ergonomics, 81 against 44\n- Security \u0026 auth, 67 against 58\n- Payments \u0026 pricing, 40 against 35\n- Maintenance \u0026 community, 77 against 46\n\nAlso in its favour:\n- Agent-ready, a grade of BB or better\n\nWatch for: The documented refresh and revoke calls put the refresh token and client secret in the URL query string\n\n\n## Score by category\n\n| Category | Weight | Nutshell | Zoho CRM | Edge |\n| --- | --- | --- | --- | --- |\n| Reliability | 16% (20 this run) | 42 | 72 | Zoho CRM +30 |\n| Performance | 10%, pending | pending | pending | not scored in this run |\n| Schema \u0026 documentation | 13% (16.2 this run) | 57 | 81 | Zoho CRM +24 |\n| Agent ergonomics | 13% (16.2 this run) | 44 | 81 | Zoho CRM +37 |\n| Security \u0026 auth | 14% (17.5 this run) | 58 | 67 | Zoho CRM +9 |\n| Payments \u0026 pricing | 10% (12.5 this run) | 35 | 40 | Zoho CRM +5 |\n| Task success | 10%, pending | pending | pending | not scored in this run |\n| Maintenance \u0026 community | 7% (8.8 this run) | 46 | 77 | Zoho CRM +31 |\n| Transparency \u0026 trust | 7% (8.8 this run) | 71 | 75 | Zoho CRM +4 |\n| Negative events | ≤15 | 0 | 0 | |\n| **Total** | | **49.6 · D** | **70.8 · BB** | |\n\n## Facts side by side\n\n| Fact | Nutshell | Zoho CRM |\n| --- | --- | --- |\n| Kind | HTTP API | HTTP API |\n| Vendor | Nutshell, Inc. | Zoho |\n| Hosted endpoint | `https://app.nutshell.com/rest` | no (local only) |\n| Transports | HTTP | HTTP |\n| Auth | OAuth or key | OAuth |\n| Pricing | Paid | Freemium |\n| x402 | no | no |\n| Licence | Proprietary service under Nutshell's Terms of Service | Proprietary service under Zoho's Terms of Service. The server-side SDKs on GitHub are Apache-2.0 |\n| Read-only variant documented | yes | no |\n| llms.txt | yes | no |\n| Last release | 2026-08-21 | 2026-09-21 |\n| Terms last updated | 2026-06-02 | 2022-03-02 |\n| Privacy policy last updated | 2026-06-02 | 2025-12-22 |\n| Customer content may train models | not found in the text | yes |\n| Terms restrict automated access | not found in the text | not found in the text |\n| Terms restrict benchmarking | yes | yes |\n| Terms or service can change without notice | yes | not found in the text |\n| Arbitration or class-action waiver | yes | not found in the text |\n| Popularity | none | 830 npm/wk, 6.1k PyPI/wk |\n\n## Verdicts\n\n**Nutshell.** The REST reference is served as Markdown with an OpenAPI fragment per operation, and the hosted MCP server uses OAuth with PKCE and can only read. No rate limit numbers, error format or API changelog were found in the reviewed documentation, and API keys carry no scopes.\n\n**Zoho CRM.** A public OpenAPI 3.1 description of 644 operations and OAuth scopes down to one module and one operation suit agent use, and the Free edition includes 5,000 API credits a day. The documented token refresh puts the client secret in the URL, and no SLA, deprecation policy or dated API changelog was found.\n\n## Before you call either\n\n### Nutshell\n\n1. Authenticate REST calls with HTTP Basic, a Nutshell user's email as username and the API key as password, against `https://app.nutshell.com/rest`\n2. Use IDs in the `\u003cnumber\u003e-\u003ctype\u003e` form, such as `3-accounts`, and send updates as JSON Patch with `content-type: application/json-patch+json`\n3. Page lists with `page[limit]` and `page[page]`, which is 0-based, and call `/accounts/list/fields` or the lead and contact equivalents for valid filter keys\n4. Use the REST API for writes. The MCP server only reads, and OAuth tokens need the `read` scope\n5. Filter webhook events yourself, because every webhook receives all events and subscriptions are created in Setup, not through the API\n\n### Zoho CRM\n\n1. Use the `api_domain` returned with the token, since each data centre has its own host (zohoapis.com, zohoapis.eu, zohoapis.in and others)\n2. Send `Authorization: Zoho-oauthtoken \u003ctoken\u003e` and refresh hourly. Put refresh parameters in the POST body, not the URL\n3. Pass `fields` on every list call. Page with `page` up to 2,000 records, then `page_token` up to 100,000\n4. Create through `/{module}/upsert` so a retry updates instead of duplicating\n5. Budget credits. Convert Lead costs 5, Send Mail 20, a bulk read 50, and calls through the MCP servers draw on the same allowance\n\n## Questions\n\n### Which is better for AI agents, Nutshell or Zoho CRM?\n\nZoho CRM scores 70.8 (BB) on agent readiness against Nutshell's 49.6 (D), and leads in every scored category.\n\n### Do Nutshell and Zoho CRM need an API key?\n\nNutshell takes an API key or an OAuth sign-in. Zoho CRM uses an OAuth sign-in.\n\n### Can an agent call Nutshell and Zoho CRM without installing anything?\n\nNutshell has a hosted endpoint at https://app.nutshell.com/rest. No hosted endpoint is listed for Zoho CRM.\n\n\n## For agents\n\n- This comparison as JSON: https://www.anchorterminal.com/compare/nutshell-vs-zoho-crm.json, and with the fewest tokens: https://www.anchorterminal.com/compare/nutshell-vs-zoho-crm.min.md\n- Over MCP at https://www.anchorterminal.com/mcp (no key): `compare_tools {\"a\": \"nutshell\", \"b\": \"zoho-crm\"}`. From a terminal: `anchor compare nutshell zoho-crm`\n- Each listing in full: https://www.anchorterminal.com/api/v1/tools/nutshell.json and https://www.anchorterminal.com/api/v1/tools/zoho-crm.json\n\n## Other comparisons with Nutshell or Zoho CRM\n\n- [Affinity vs Nutshell](https://www.anchorterminal.com/compare/affinity-vs-nutshell.md)\n- [Affinity vs Zoho CRM](https://www.anchorterminal.com/compare/affinity-vs-zoho-crm.md)\n- [Attio API + MCP vs Nutshell](https://www.anchorterminal.com/compare/attio-vs-nutshell.md)\n- [Attio API + MCP vs Zoho CRM](https://www.anchorterminal.com/compare/attio-vs-zoho-crm.md)\n- [Capsule CRM vs Nutshell](https://www.anchorterminal.com/compare/capsule-crm-vs-nutshell.md)\n- [Capsule CRM vs Zoho CRM](https://www.anchorterminal.com/compare/capsule-crm-vs-zoho-crm.md)\n- [Close API + MCP vs Nutshell](https://www.anchorterminal.com/compare/close-vs-nutshell.md)\n- [Close API + MCP vs Zoho CRM](https://www.anchorterminal.com/compare/close-vs-zoho-crm.md)\n- [Copper API vs Nutshell](https://www.anchorterminal.com/compare/copper-vs-nutshell.md)\n- [Copper API vs Zoho CRM](https://www.anchorterminal.com/compare/copper-vs-zoho-crm.md)\n- [Microsoft Dynamics 365 Sales vs Nutshell](https://www.anchorterminal.com/compare/dynamics-365-sales-vs-nutshell.md)\n- [Microsoft Dynamics 365 Sales vs Zoho CRM](https://www.anchorterminal.com/compare/dynamics-365-sales-vs-zoho-crm.md)\n- [folk API + MCP vs Nutshell](https://www.anchorterminal.com/compare/folk-vs-nutshell.md)\n- [folk API + MCP vs Zoho CRM](https://www.anchorterminal.com/compare/folk-vs-zoho-crm.md)\n- [Freshsales API vs Nutshell](https://www.anchorterminal.com/compare/freshsales-vs-nutshell.md)\n- [Freshsales API vs Zoho CRM](https://www.anchorterminal.com/compare/freshsales-vs-zoho-crm.md)\n- [HubSpot API + MCP vs Nutshell](https://www.anchorterminal.com/compare/hubspot-mcp-vs-nutshell.md)\n- [HubSpot API + MCP vs Zoho CRM](https://www.anchorterminal.com/compare/hubspot-mcp-vs-zoho-crm.md)\n- [Nutshell vs Pipedrive API + MCP](https://www.anchorterminal.com/compare/nutshell-vs-pipedrive.md)\n- [Nutshell vs Salesforce API + MCP](https://www.anchorterminal.com/compare/nutshell-vs-salesforce.md)\n- [Nutshell vs Streak API + MCP](https://www.anchorterminal.com/compare/nutshell-vs-streak.md)\n- [Nutshell vs Twenty API + MCP](https://www.anchorterminal.com/compare/nutshell-vs-twenty.md)\n- [Pipedrive API + MCP vs Zoho CRM](https://www.anchorterminal.com/compare/pipedrive-vs-zoho-crm.md)\n- [Salesforce API + MCP vs Zoho CRM](https://www.anchorterminal.com/compare/salesforce-vs-zoho-crm.md)\n- [Streak API + MCP vs Zoho CRM](https://www.anchorterminal.com/compare/streak-vs-zoho-crm.md)\n- [Twenty API + MCP vs Zoho CRM](https://www.anchorterminal.com/compare/twenty-vs-zoho-crm.md)\n", "meta": { "attribution": "Anchor Terminal (https://www.anchorterminal.com)", "docs": "https://www.anchorterminal.com/docs/", "generatedAt": "2026-10-08", "license": "CC-BY-4.0", "method": "https://www.anchorterminal.com/benchmark/", "methodology": "0.4", "openapi": "https://www.anchorterminal.com/openapi.json", "preview": false, "run": "2026-10-01", "runLabel": "October 2026 research run" }, "page": { "breadcrumbs": [ { "name": "Home", "url": "https://www.anchorterminal.com/" }, { "name": "Compare", "url": "https://www.anchorterminal.com/compare/" }, { "name": "Nutshell vs Zoho CRM", "url": "" } ], "description": "Zoho CRM scores 70.8 (BB) on agent readiness against Nutshell's 49.6 (D), and leads in every scored category. Both do crm records. Category scores, facts, verdicts and agent notes side by side.", "facts": [ "Nutshell D 49.6", "Zoho CRM BB 70.8", "scores" ], "h1": "Nutshell vs Zoho CRM", "image": "https://www.anchorterminal.com/assets/og/compare-nutshell-vs-zoho-crm.png", "path": "/compare/nutshell-vs-zoho-crm", "published": "2026-10-01", "section": "tools", "title": "Nutshell vs Zoho CRM for AI agents, D 49.6 vs BB 70.8", "toc": null, "updated": "2026-10-08", "url": "https://www.anchorterminal.com/compare/nutshell-vs-zoho-crm" }, "tokens": { "markdown": 2400, "slim": 680 }, "version": 1 }