# Nutshell vs SugarAI (SugarCRM) (slim)

> Nutshell and SugarAI score within a point of each other for crm records, 49.6 and 49.5 out of 100. Prices, MCP, x402, uptime and agent notes side by side.

- Full: https://www.anchorterminal.com/compare/nutshell-vs-sugarcrm.md (~2,700 tokens) · this version ~680 tokens · JSON https://www.anchorterminal.com/compare/nutshell-vs-sugarcrm.json · canonical https://www.anchorterminal.com/compare/nutshell-vs-sugarcrm
- Index: https://www.anchorterminal.com/llms.txt · API: https://www.anchorterminal.com/api/v1/index.json · Updated: 2026-10-09

Nutshell and SugarAI (SugarCRM) score within a point of each other on agent readiness, 49.6 (D) and 49.5 (D). SugarAI (SugarCRM) leads on reliability and agent ergonomics. Both do crm records.

- Nutshell: D 49.6, rank #791 of 950 · https://www.anchorterminal.com/tools/nutshell.min.md
- SugarAI (SugarCRM): D 49.5, rank #793 of 950 · https://www.anchorterminal.com/tools/sugarcrm.min.md
- Nutshell, good for Small sales teams already on Nutshell who want an agent to read pipeline data over MCP or write records over REST at a low seat price. Ahead on Schema & documentation, 57 against 48; Security & auth, 58 against 51; Payments & pricing, 35 against 10; Maintenance & community, 46 against 22. Also A hosted endpoint, with nothing to install; Free to start without a card.
- SugarAI (SugarCRM), good for Companies already running Sugar Sell, Serve or Enterprise that want an agent to read and write records under a named user's roles, and that have Sugar's approval for the integration. Ahead on Reliability, 61 against 42; Agent ergonomics, 69 against 44.

| Category | Nutshell | SugarAI (SugarCRM) |
| --- | --- | --- |
| Reliability (16%) | 42 | 61 |
| Performance (10%) | pending | pending |
| Schema & documentation (13%) | 57 | 48 |
| Agent ergonomics (13%) | 44 | 69 |
| Security & auth (14%) | 58 | 51 |
| Payments & pricing (10%) | 35 | 10 |
| Task success (10%) | pending | pending |
| Maintenance & community (7%) | 46 | 22 |
| Transparency & trust (7%) | 71 | 71 |

| Fact (where they differ) | Nutshell | SugarAI (SugarCRM) |
| --- | --- | --- |
| Vendor | Nutshell, Inc. | SugarAI Software Inc. |
| Hosted endpoint | `https://app.nutshell.com/rest` | no (local only) |
| Auth | OAuth or key | OAuth |
| Licence | Proprietary service under Nutshell's Terms of Service | Proprietary service under the SugarAI Customer Terms of Service |
| Read-only variant documented | yes | no |
| llms.txt | yes | no |
| Last release | 2026-08-21 | none |
| Terms last updated | 2026-06-02 |  |
| Privacy policy last updated | 2026-06-02 | no date given |
| Customer content may train models | not found in the text |  |
| Terms restrict automated access | not found in the text |  |
| Terms restrict benchmarking | yes |  |
| Terms or service can change without notice | yes |  |
| Arbitration or class-action waiver | yes |  |