# Missive API + MCP vs Zoho Desk (slim)

> Zoho Desk scores 66.6 (B) on agent readiness against Missive API + MCP's 54.3 (C), and leads in every scored category. Both do support conversations. Category scores, facts, verdicts and agent notes side by side.

- Full: https://www.anchorterminal.com/compare/missive-vs-zoho-desk.md (~2,500 tokens) · this version ~680 tokens · JSON https://www.anchorterminal.com/compare/missive-vs-zoho-desk.json · canonical https://www.anchorterminal.com/compare/missive-vs-zoho-desk
- Index: https://www.anchorterminal.com/llms.txt · API: https://www.anchorterminal.com/api/v1/index.json · Updated: 2026-10-09

Zoho Desk scores 66.6 (B) on agent readiness against Missive API + MCP's 54.3 (C), and leads in every scored category. Both do support conversations.

- Missive API + MCP: C 54.3, rank #615 of 842 · https://www.anchorterminal.com/tools/missive.min.md
- Zoho Desk: B 66.6, rank #262 of 842 · https://www.anchorterminal.com/tools/zoho-desk.min.md
- Missive API + MCP, good for Small teams that already run their mail in Missive and want an agent to triage, label, post internal notes and draft replies for a person to send. Also A hosted endpoint, with nothing to install.
- Zoho Desk, good for Teams already on Zoho who want an agent to read tickets, draft replies for review, add private comments and change status with narrow scopes, and small teams that want a free edition with API access. Ahead on Reliability, 75 against 60; Schema & documentation, 72 against 52; Agent ergonomics, 67 against 46; Security & auth, 66 against 61; Payments & pricing, 40 against 30.

| Category | Missive API + MCP | Zoho Desk |
| --- | --- | --- |
| Reliability (16%) | 60 | 75 |
| Performance (10%) | pending | pending |
| Schema & documentation (13%) | 52 | 72 |
| Agent ergonomics (13%) | 46 | 67 |
| Security & auth (14%) | 61 | 66 |
| Payments & pricing (10%) | 30 | 40 |
| Task success (10%) | pending | pending |
| Maintenance & community (7%) | 60 | 63 |
| Transparency & trust (7%) | 77 | 79 |

| Fact (where they differ) | Missive API + MCP | Zoho Desk |
| --- | --- | --- |
| Vendor | Missive | Zoho |
| Hosted endpoint | `https://public.missiveapp.com/v1` | no (local only) |
| Transports | HTTP, Streamable HTTP | HTTP |
| Auth | OAuth or key | OAuth |
| Pricing | Paid | Freemium |
| Licence | Proprietary service under Missive's Terms and Conditions | Proprietary service under Zoho's Terms of Service. The OpenAPI repository on GitHub has no licence file |
| llms.txt | yes | no |
| Last release | 2026-10-08 | 2026-09-09 |
| Terms last updated | 2024-04-15 | 2022-03-02 |
| Privacy policy last updated | 2026-03-27 | 2025-12-22 |
| Customer content may train models | not found in the text | yes |
| Terms restrict benchmarking | not found in the text | yes |
| Terms or service can change without notice | yes | not found in the text |