# LiveAgent vs Zoho Desk (slim)

> Zoho Desk scores 66.6 (B) to LiveAgent's 54.9 (C) for support tickets. Prices, MCP, x402, uptime and agent notes side by side.

- Full: https://www.anchorterminal.com/compare/liveagent-vs-zoho-desk.md (~2,700 tokens) · this version ~730 tokens · JSON https://www.anchorterminal.com/compare/liveagent-vs-zoho-desk.json · canonical https://www.anchorterminal.com/compare/liveagent-vs-zoho-desk
- Index: https://www.anchorterminal.com/llms.txt · API: https://www.anchorterminal.com/api/v1/index.json · Updated: 2026-10-09

Zoho Desk scores 66.6 (B) on agent readiness against LiveAgent's 54.9 (C), and leads in 6 of 7 scored categories. LiveAgent leads on maintenance & community. Both do support tickets.

- LiveAgent: C 54.9, rank #676 of 950 · https://www.anchorterminal.com/tools/liveagent.min.md
- Zoho Desk: B 66.6, rank #283 of 950 · https://www.anchorterminal.com/tools/zoho-desk.min.md
- LiveAgent, good for A team already on LiveAgent that wants an agent to triage, tag, route and draft through MCP under an agent's own permissions, or to sync tickets and contacts through v3 keys. Ahead on Maintenance & community, 69 against 63. Also A hosted endpoint, with nothing to install.
- Zoho Desk, good for Teams already on Zoho who want an agent to read tickets, draft replies for review, add private comments and change status with narrow scopes, and small teams that want a free edition with API access. Ahead on Reliability, 75 against 65; Schema & documentation, 72 against 63; Agent ergonomics, 67 against 46; Security & auth, 66 against 52; Payments & pricing, 40 against 30; Transparency & trust, 79 against 60. Also Free to start without a card.

| Category | LiveAgent | Zoho Desk |
| --- | --- | --- |
| Reliability (16%) | 65 | 75 |
| Performance (10%) | pending | pending |
| Schema & documentation (13%) | 63 | 72 |
| Agent ergonomics (13%) | 46 | 67 |
| Security & auth (14%) | 52 | 66 |
| Payments & pricing (10%) | 30 | 40 |
| Task success (10%) | pending | pending |
| Maintenance & community (7%) | 69 | 63 |
| Transparency & trust (7%) | 60 | 79 |

| Fact (where they differ) | LiveAgent | Zoho Desk |
| --- | --- | --- |
| Vendor | Quality Unit, s. r. o. | Zoho |
| Hosted endpoint | `https://<account>.ladesk.com/api/v3` | no (local only) |
| Auth | OAuth or key | OAuth |
| Pricing | Paid | Freemium |
| Licence | Proprietary service under LiveAgent's Terms and Conditions. The generated Python client on GitHub carries no licence file | Proprietary service under Zoho's Terms of Service. The OpenAPI repository on GitHub has no licence file |
| Tools exposed | 31 | none |
| Last release | 2026-10-07 | 2026-09-09 |
| Terms last updated | no date given | 2022-03-02 |
| Privacy policy last updated | no date given | 2025-12-22 |
| Customer content may train models | not found in the text | yes |
| Terms restrict automated access | yes | not found in the text |
| Terms restrict benchmarking | not found in the text | yes |
| Terms or service can change without notice | yes | not found in the text |
| Popularity | 5 stars | none |