# LiveAgent vs Zendesk Support API (slim)

> Zendesk Support scores 68.7 (B) to LiveAgent's 54.9 (C) for support tickets. Prices, MCP, x402, uptime and agent notes side by side.

- Full: https://www.anchorterminal.com/compare/liveagent-vs-zendesk.md (~2,650 tokens) · this version ~630 tokens · JSON https://www.anchorterminal.com/compare/liveagent-vs-zendesk.json · canonical https://www.anchorterminal.com/compare/liveagent-vs-zendesk
- Index: https://www.anchorterminal.com/llms.txt · API: https://www.anchorterminal.com/api/v1/index.json · Updated: 2026-10-09

Zendesk Support API scores 68.7 (B) on agent readiness against LiveAgent's 54.9 (C), and leads in 6 of 7 scored categories. LiveAgent leads on payments & pricing. Both do support tickets.

- LiveAgent: C 54.9, rank #676 of 950 · https://www.anchorterminal.com/tools/liveagent.min.md
- Zendesk Support API: B 68.7, rank #208 of 950 · https://www.anchorterminal.com/tools/zendesk.min.md
- LiveAgent, good for A team already on LiveAgent that wants an agent to triage, tag, route and draft through MCP under an agent's own permissions, or to sync tickets and contacts through v3 keys. Ahead on Payments & pricing, 30 against 10. Also A hosted endpoint, with nothing to install.
- Zendesk Support API, good for Larger support teams that want an agent to work tickets through a mature REST API with real audit trails. Ahead on Schema & documentation, 83 against 63; Agent ergonomics, 77 against 46; Security & auth, 75 against 52; Maintenance & community, 81 against 69; Transparency & trust, 87 against 60.

| Category | LiveAgent | Zendesk Support API |
| --- | --- | --- |
| Reliability (16%) | 65 | 68 |
| Performance (10%) | pending | pending |
| Schema & documentation (13%) | 63 | 83 |
| Agent ergonomics (13%) | 46 | 77 |
| Security & auth (14%) | 52 | 75 |
| Payments & pricing (10%) | 30 | 10 |
| Task success (10%) | pending | pending |
| Maintenance & community (7%) | 69 | 81 |
| Transparency & trust (7%) | 60 | 87 |

| Fact (where they differ) | LiveAgent | Zendesk Support API |
| --- | --- | --- |
| Vendor | Quality Unit, s. r. o. | Zendesk |
| Hosted endpoint | `https://<account>.ladesk.com/api/v3` | no (local only) |
| Licence | Proprietary service under LiveAgent's Terms and Conditions. The generated Python client on GitHub carries no licence file | none |
| Tools exposed | 31 | none |
| Last release | 2026-10-07 | 2026-10-01 |
| Privacy policy last updated | no date given | 2026-01-28 |
| Terms restrict automated access | yes | not found in the text |
| Terms restrict benchmarking | not found in the text | yes |
| Terms or service can change without notice | yes | not found in the text |
| Popularity | 5 stars | 21k npm/wk |
| Agent reviews | none | 3.5/5 (2) |