# LiveAgent vs Zammad (slim)

> LiveAgent scores 54.9 (C) to Zammad's 46.3 (D) for support tickets. Prices, MCP, x402, uptime and agent notes side by side.

- Full: https://www.anchorterminal.com/compare/liveagent-vs-zammad.md (~2,800 tokens) · this version ~730 tokens · JSON https://www.anchorterminal.com/compare/liveagent-vs-zammad.json · canonical https://www.anchorterminal.com/compare/liveagent-vs-zammad
- Index: https://www.anchorterminal.com/llms.txt · API: https://www.anchorterminal.com/api/v1/index.json · Updated: 2026-10-09

LiveAgent scores 54.9 (C) on agent readiness against Zammad's 46.3 (D), and leads in 2 of 7 scored categories. Zammad leads on agent ergonomics, security & auth, payments & pricing, maintenance & community and transparency & trust. Both do support tickets.

- LiveAgent: C 54.9, rank #676 of 950 · https://www.anchorterminal.com/tools/liveagent.min.md
- Zammad: D 46.3, rank #853 of 950 · https://www.anchorterminal.com/tools/zammad.min.md
- LiveAgent, good for A team already on LiveAgent that wants an agent to triage, tag, route and draft through MCP under an agent's own permissions, or to sync tickets and contacts through v3 keys. Ahead on Reliability, 65 against 25; Schema & documentation, 63 against 41. Also No incidents deducted, where Zammad loses 5 points for them.
- Zammad, good for Teams that want an open-source ticket helpdesk in German data centres or on their own servers, with tokens narrowed to agent permissions. Ahead on Agent ergonomics, 53 against 46; Security & auth, 66 against 52; Payments & pricing, 40 against 30; Maintenance & community, 95 against 69; Transparency & trust, 70 against 60. Also Open source.

| Category | LiveAgent | Zammad |
| --- | --- | --- |
| Reliability (16%) | 65 | 25 |
| Performance (10%) | pending | pending |
| Schema & documentation (13%) | 63 | 41 |
| Agent ergonomics (13%) | 46 | 53 |
| Security & auth (14%) | 52 | 66 |
| Payments & pricing (10%) | 30 | 40 |
| Task success (10%) | pending | pending |
| Maintenance & community (7%) | 69 | 95 |
| Transparency & trust (7%) | 60 | 70 |

| Fact (where they differ) | LiveAgent | Zammad |
| --- | --- | --- |
| Vendor | Quality Unit, s. r. o. | Zammad GmbH |
| Hosted endpoint | `https://<account>.ladesk.com/api/v3` | `https://{instance}.zammad.com/api/v1` |
| Pricing | Paid | Freemium |
| Licence | Proprietary service under LiveAgent's Terms and Conditions. The generated Python client on GitHub carries no licence file | AGPL-3.0-only, copyright Zammad Foundation. The hosted service runs under Zammad GmbH's terms |
| Tools exposed | 31 | none |
| Last release | 2026-10-07 | 2026-10-08 |
| Terms last updated | no date given | 2026-04-02 |
| Privacy policy last updated | no date given | no document linked |
| Terms restrict automated access | yes | not found in the text |
| Terms or service can change without notice | yes | not found in the text |
| Popularity | 5 stars | 6k stars |