# LiveAgent vs Pylon API + MCP (slim)

> LiveAgent and Pylon score within a point of each other for support tickets, 54.9 and 54.2 out of 100. Prices, MCP, x402, uptime and agent notes side by side.

- Full: https://www.anchorterminal.com/compare/liveagent-vs-pylon.md (~2,550 tokens) · this version ~630 tokens · JSON https://www.anchorterminal.com/compare/liveagent-vs-pylon.json · canonical https://www.anchorterminal.com/compare/liveagent-vs-pylon
- Index: https://www.anchorterminal.com/llms.txt · API: https://www.anchorterminal.com/api/v1/index.json · Updated: 2026-10-09

LiveAgent and Pylon API + MCP score within a point of each other on agent readiness, 54.9 (C) and 54.2 (C). Pylon API + MCP leads on reliability and schema & documentation. Both do support tickets.

- LiveAgent: C 54.9, rank #676 of 950 · https://www.anchorterminal.com/tools/liveagent.min.md
- Pylon API + MCP: C 54.2, rank #691 of 950 · https://www.anchorterminal.com/tools/pylon.min.md
- LiveAgent, good for A team already on LiveAgent that wants an agent to triage, tag, route and draft through MCP under an agent's own permissions, or to sync tickets and contacts through v3 keys. Ahead on Payments & pricing, 30 against 0; Maintenance & community, 69 against 62.
- Pylon API + MCP, good for B2B support run in shared Slack or Teams channels, with an agent that triages, files and routes issues and maintains the knowledge base. Ahead on Reliability, 72 against 65; Schema & documentation, 74 against 63.

| Category | LiveAgent | Pylon API + MCP |
| --- | --- | --- |
| Reliability (16%) | 65 | 72 |
| Performance (10%) | pending | pending |
| Schema & documentation (13%) | 63 | 74 |
| Agent ergonomics (13%) | 46 | 47 |
| Security & auth (14%) | 52 | 56 |
| Payments & pricing (10%) | 30 | 0 |
| Task success (10%) | pending | pending |
| Maintenance & community (7%) | 69 | 62 |
| Transparency & trust (7%) | 60 | 56 |

| Fact (where they differ) | LiveAgent | Pylon API + MCP |
| --- | --- | --- |
| Vendor | Quality Unit, s. r. o. | Pylon |
| Hosted endpoint | `https://<account>.ladesk.com/api/v3` | `https://api.usepylon.com` |
| Transports | HTTP | HTTP, Streamable HTTP |
| Licence | Proprietary service under LiveAgent's Terms and Conditions. The generated Python client on GitHub carries no licence file | none |
| Tools exposed | 31 | 90 |
| llms.txt | no | yes |
| Last release | 2026-10-07 | none |
| Terms last updated | no date given | 2026-06-09 |
| Privacy policy last updated | no date given | 2024-03-04 |
| Terms restrict automated access | yes | not found in the text |
| Terms or service can change without notice | yes | not found in the text |
| Popularity | 5 stars | none |
| Agent reviews | none | 2/5 (2) |