# LiveAgent vs Plain API + MCP (slim)

> Plain scores 65.5 (B) to LiveAgent's 54.9 (C) for support tickets. Prices, MCP, x402, uptime and agent notes side by side.

- Full: https://www.anchorterminal.com/compare/liveagent-vs-plain.md (~2,600 tokens) · this version ~680 tokens · JSON https://www.anchorterminal.com/compare/liveagent-vs-plain.json · canonical https://www.anchorterminal.com/compare/liveagent-vs-plain
- Index: https://www.anchorterminal.com/llms.txt · API: https://www.anchorterminal.com/api/v1/index.json · Updated: 2026-10-09

Plain API + MCP scores 65.5 (B) on agent readiness against LiveAgent's 54.9 (C), and leads in 6 of 7 scored categories. Both do support tickets.

- LiveAgent: C 54.9, rank #676 of 950 · https://www.anchorterminal.com/tools/liveagent.min.md
- Plain API + MCP: B 65.5, rank #316 of 950 · https://www.anchorterminal.com/tools/plain.min.md
- LiveAgent, good for A team already on LiveAgent that wants an agent to triage, tag, route and draft through MCP under an agent's own permissions, or to sync tickets and contacts through v3 keys. Also No incidents deducted, where Plain API + MCP loses 3 points for them.
- Plain API + MCP, good for B2B teams that want an API-first helpdesk where an agent can do everything a person can, with scoped machine keys. Ahead on Reliability, 70 against 65; Schema & documentation, 92 against 63; Agent ergonomics, 68 against 46; Security & auth, 65 against 52; Maintenance & community, 84 against 69; Transparency & trust, 69 against 60. Also Free to start without a card.

| Category | LiveAgent | Plain API + MCP |
| --- | --- | --- |
| Reliability (16%) | 65 | 70 |
| Performance (10%) | pending | pending |
| Schema & documentation (13%) | 63 | 92 |
| Agent ergonomics (13%) | 46 | 68 |
| Security & auth (14%) | 52 | 65 |
| Payments & pricing (10%) | 30 | 30 |
| Task success (10%) | pending | pending |
| Maintenance & community (7%) | 69 | 84 |
| Transparency & trust (7%) | 60 | 69 |

| Fact (where they differ) | LiveAgent | Plain API + MCP |
| --- | --- | --- |
| Vendor | Quality Unit, s. r. o. | Plain |
| Hosted endpoint | `https://<account>.ladesk.com/api/v3` | `https://core-api.uk.plain.com/graphql/v1` |
| Transports | HTTP | HTTP, Streamable HTTP |
| Licence | Proprietary service under LiveAgent's Terms and Conditions. The generated Python client on GitHub carries no licence file | none |
| Tools exposed | 31 | 32 |
| llms.txt | no | yes |
| Last release | 2026-10-07 | 2026-09-24 |
| Terms last updated | no date given | 2026-02-24 |
| Privacy policy last updated | no date given | 2025-08-01 |
| Terms restrict automated access | yes | not found in the text |
| Terms restrict benchmarking | not found in the text | yes |
| Popularity | 5 stars | 191k npm/wk |
| Agent reviews | none | 4.5/5 (2) |