# Kustomer vs Zammad (slim)

> Kustomer scores 57.3 (C) on agent readiness against Zammad's 46.3 (D), and leads in 3 of 7 scored categories. Zammad leads on payments & pricing, maintenance & community and transparency & trust. Both do support tickets. Category scores, facts, verdicts and agent notes side by…

- Full: https://www.anchorterminal.com/compare/kustomer-vs-zammad.md (~2,500 tokens) · this version ~630 tokens · JSON https://www.anchorterminal.com/compare/kustomer-vs-zammad.json · canonical https://www.anchorterminal.com/compare/kustomer-vs-zammad
- Index: https://www.anchorterminal.com/llms.txt · API: https://www.anchorterminal.com/api/v1/index.json · Updated: 2026-10-08

Kustomer scores 57.3 (C) on agent readiness against Zammad's 46.3 (D), and leads in 3 of 7 scored categories. Zammad leads on payments & pricing, maintenance & community and transparency & trust. Both do support tickets.

- Kustomer: C 57.3, rank #477 of 722 · https://www.anchorterminal.com/tools/kustomer.min.md
- Zammad: D 46.3, rank #648 of 722 · https://www.anchorterminal.com/tools/zammad.min.md
- Kustomer, good for Larger support teams already on Kustomer who want an agent to read the full customer timeline and write messages, notes and status changes under a narrowly scoped key. Ahead on Reliability, 76 against 25; Schema & documentation, 63 against 41. Also No incidents deducted, where Zammad loses 5 points for them.
- Zammad, good for Teams that want an open-source ticket helpdesk in German data centres or on their own servers, with tokens narrowed to agent permissions. Ahead on Payments & pricing, 40 against 5; Maintenance & community, 95 against 61; Transparency & trust, 70 against 64. Also Open source.

| Category | Kustomer | Zammad |
| --- | --- | --- |
| Reliability (16%) | 76 | 25 |
| Performance (10%) | pending | pending |
| Schema & documentation (13%) | 63 | 41 |
| Agent ergonomics (13%) | 56 | 53 |
| Security & auth (14%) | 64 | 66 |
| Payments & pricing (10%) | 5 | 40 |
| Task success (10%) | pending | pending |
| Maintenance & community (7%) | 61 | 95 |
| Transparency & trust (7%) | 64 | 70 |

| Fact (where they differ) | Kustomer | Zammad |
| --- | --- | --- |
| Vendor | Kustomer, LLC | Zammad GmbH |
| Hosted endpoint | `https://api.kustomerapp.com/v1` | `https://{instance}.zammad.com/api/v1` |
| Pricing | Paid | Freemium |
| Licence | Proprietary service under Kustomer's Master Subscription Agreement | AGPL-3.0-only, copyright Zammad Foundation. The hosted service runs under Zammad GmbH's terms |
| Read-only variant documented | yes | no |
| Last release | 2026-10-06 | 2026-10-08 |
| Terms last updated | 2026-06-18 | 2026-04-02 |
| Privacy policy last updated | 2025-05-15 | no document linked |
| Terms restrict benchmarking | yes | not found in the text |
| Popularity | none | 6k stars |