# Kustomer vs LiveAgent (slim)

> Kustomer scores 57.3 (C) to LiveAgent's 54.9 (C) for support tickets. Prices, MCP, x402, uptime and agent notes side by side.

- Full: https://www.anchorterminal.com/compare/kustomer-vs-liveagent.md (~2,700 tokens) · this version ~680 tokens · JSON https://www.anchorterminal.com/compare/kustomer-vs-liveagent.json · canonical https://www.anchorterminal.com/compare/kustomer-vs-liveagent
- Index: https://www.anchorterminal.com/llms.txt · API: https://www.anchorterminal.com/api/v1/index.json · Updated: 2026-10-09

Kustomer scores 57.3 (C) on agent readiness against LiveAgent's 54.9 (C), and leads in 4 of 7 scored categories. LiveAgent leads on payments & pricing and maintenance & community. Both do support tickets.

- Kustomer: C 57.3, rank #614 of 950 · https://www.anchorterminal.com/tools/kustomer.min.md
- LiveAgent: C 54.9, rank #676 of 950 · https://www.anchorterminal.com/tools/liveagent.min.md
- Kustomer, good for Larger support teams already on Kustomer who want an agent to read the full customer timeline and write messages, notes and status changes under a narrowly scoped key. Ahead on Reliability, 76 against 65; Agent ergonomics, 56 against 46; Security & auth, 64 against 52.
- LiveAgent, good for A team already on LiveAgent that wants an agent to triage, tag, route and draft through MCP under an agent's own permissions, or to sync tickets and contacts through v3 keys. Ahead on Payments & pricing, 30 against 5; Maintenance & community, 69 against 61.

| Category | Kustomer | LiveAgent |
| --- | --- | --- |
| Reliability (16%) | 76 | 65 |
| Performance (10%) | pending | pending |
| Schema & documentation (13%) | 63 | 63 |
| Agent ergonomics (13%) | 56 | 46 |
| Security & auth (14%) | 64 | 52 |
| Payments & pricing (10%) | 5 | 30 |
| Task success (10%) | pending | pending |
| Maintenance & community (7%) | 61 | 69 |
| Transparency & trust (7%) | 64 | 60 |

| Fact (where they differ) | Kustomer | LiveAgent |
| --- | --- | --- |
| Vendor | Kustomer, LLC | Quality Unit, s. r. o. |
| Hosted endpoint | `https://api.kustomerapp.com/v1` | `https://<account>.ladesk.com/api/v3` |
| Licence | Proprietary service under Kustomer's Master Subscription Agreement | Proprietary service under LiveAgent's Terms and Conditions. The generated Python client on GitHub carries no licence file |
| Tools exposed | none | 31 |
| Read-only variant documented | yes | no |
| Last release | 2026-10-06 | 2026-10-07 |
| Terms last updated | 2026-06-18 | no date given |
| Privacy policy last updated | 2025-05-15 | no date given |
| Terms restrict automated access | not found in the text | yes |
| Terms restrict benchmarking | yes | not found in the text |
| Terms or service can change without notice | not found in the text | yes |
| Popularity | none | 5 stars |