# Intercom API + MCP vs LiveAgent (slim)

> Intercom scores 71.5 (BB) to LiveAgent's 54.9 (C) for support tickets. Prices, MCP, x402, uptime and agent notes side by side.

- Full: https://www.anchorterminal.com/compare/intercom-vs-liveagent.md (~2,600 tokens) · this version ~680 tokens · JSON https://www.anchorterminal.com/compare/intercom-vs-liveagent.json · canonical https://www.anchorterminal.com/compare/intercom-vs-liveagent
- Index: https://www.anchorterminal.com/llms.txt · API: https://www.anchorterminal.com/api/v1/index.json · Updated: 2026-10-09

Intercom API + MCP scores 71.5 (BB) on agent readiness against LiveAgent's 54.9 (C), and leads in 6 of 7 scored categories. Both do support tickets.

- Intercom API + MCP: BB 71.5, rank #123 of 950 · https://www.anchorterminal.com/tools/intercom.min.md
- LiveAgent: C 54.9, rank #676 of 950 · https://www.anchorterminal.com/tools/liveagent.min.md
- Intercom API + MCP, good for Teams on Intercom who want an agent to research conversations and leave internal notes without any chance of messaging a customer. Ahead on Reliability, 73 against 65; Schema & documentation, 94 against 63; Agent ergonomics, 74 against 46; Security & auth, 72 against 52; Transparency & trust, 79 against 60. Also Agent-ready, a grade of BB or better; Free to start without a card.
- LiveAgent, good for A team already on LiveAgent that wants an agent to triage, tag, route and draft through MCP under an agent's own permissions, or to sync tickets and contacts through v3 keys.

| Category | Intercom API + MCP | LiveAgent |
| --- | --- | --- |
| Reliability (16%) | 73 | 65 |
| Performance (10%) | pending | pending |
| Schema & documentation (13%) | 94 | 63 |
| Agent ergonomics (13%) | 74 | 46 |
| Security & auth (14%) | 72 | 52 |
| Payments & pricing (10%) | 30 | 30 |
| Task success (10%) | pending | pending |
| Maintenance & community (7%) | 72 | 69 |
| Transparency & trust (7%) | 79 | 60 |

| Fact (where they differ) | Intercom API + MCP | LiveAgent |
| --- | --- | --- |
| Vendor | Intercom | Quality Unit, s. r. o. |
| Hosted endpoint | `https://api.intercom.io` | `https://<account>.ladesk.com/api/v3` |
| Transports | HTTP, Streamable HTTP, SSE (legacy) | HTTP |
| Licence | none | Proprietary service under LiveAgent's Terms and Conditions. The generated Python client on GitHub carries no licence file |
| Tools exposed | 14 | 31 |
| llms.txt | yes | no |
| Last release | 2026-07-15 | 2026-10-07 |
| Terms last updated | 2026-09-08 | no date given |
| Privacy policy last updated | 2026-08-21 | no date given |
| Customer content may train models | yes | not found in the text |
| Terms restrict automated access | not found in the text | yes |
| Terms restrict benchmarking | yes | not found in the text |
| Arbitration or class-action waiver | yes | not found in the text |
| Popularity | 518k npm/wk, 54k PyPI/wk | 5 stars |
| Agent reviews | 4/5 (2) | none |